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Reviews of Inn at Eagle Mountain

3.5 out of 5
Inn at Eagle Mountain
9800 N Summer Hill Blvd, Fountain Hills, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 592 out of 1001 reviews" "
Rating 8 - Good. 220 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 62 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Anni

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing wished the restaurant was open and bar
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice stay
Stayed 2 nights in Apr 2024

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a couple of times. Hotel rooms are now rundown & need lots of updating. Worst beds even though I was told new mattresses a year ago, didnt feel like they were replaced 10yrs ago. Staff at front desk were unaccommodating an could have been much more friendly. Restaurant is not part of hotel & it was a hassle to bring food back to room. Overall, I felt like I was a bother to hotel staff when asking for soda/water or more towels. Spent my days at the Boulders Spa & unlikely to book Inn at Eagle Mountain in future unless many changes happen. There are many nicer and affordable AirBnBs nearby.
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a pleasurable stay
Stayed 1 night in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the area ambience. Rooms are spacious and comfortable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tammy, Olympia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a downtown experience this is not your place. If you want a beautiful atmosphere with peaceful ambiance and privacy then you might like it. Great service as soon as I walked in. Thank You!
Stayed 1 night in Apr 2024

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying here! It was so quiet and peaceful. You don’t hear neighbors or traffic. There is an Italian restaurant on site that will deliver to your room between certain hours. The suite was a little dated, but still nice. The only negative thing is that we asked for more towels and to have sheets changed, and a maintenance man came and handed us the towels and sheets. We never saw housekeepers in the four days we were there. Overall, it was a great place, and we want to stay again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Leslie, Fort Collins

Travelled with family
Liked: Cleanliness, staff & service, amenities
The views and landscape was beautiful. The staff was great too.
Stayed 2 nights in Apr 2024

4/10 Poor

D Jeremy, Hooper

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I rented this specific suite due to that it had a whirlpool jetted tub. The hot water didn’t last long enough to even have a luke warm bath. The sheets in the bed felt very startched, stiff & itchy.. I informed the front desk of this and the gentleman apologized for the inconvenience and that was it. No let me get the manager or at least call the manager. Very disappointed considering the price paid.
Stayed 1 night in Apr 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn is a hidden gem! Beautiful surroundings, classy, large rooms, clean and crisp sheets, jetted bathtub. Not a party scene, but a place to relax and enjoy the desert. Loved it!
Stayed 2 nights in Mar 2024
Response from Guest Services on 3 Apr,2024
Thank you for capturing the tranquility and scenery in your review, Brittany! It makes us happy to see that you enjoyed the spirit of our property. We hope to see you again soon!

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on 3 Apr,2024
Thank you.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
The view and surrounding area and how quiet it was!
Stayed 1 night in Feb 2024
Response from Guest Services on 8 Apr,2024
Thank you! We are very happy to see that you enjoyed your stay.

10/10 Excellent

margie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remarkable customer service and friendly staff. It is a hidden gem in Arizona
Stayed 6 nights in Mar 2024
Response from Guest Services on 24 Mar,2024
We appreciate your kind words, Margie. Thank you for staying with us and hope you visit us again soon.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed that our room seemed like a tiny condo, separated from the other rooms by structure style. We had a private patio and an beautiful view of the east part of the Phoenix Valley.
Stayed 1 night in Mar 2024
Response from Guest Services on 24 Mar,2024
We are all very happy to see you enjoyed your stay and the property's scenery, Jan. We look forward to seeing you again next time you wish to get away.

10/10 Excellent

john

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Guest Services on 24 Mar,2024
Thank you!

6/10 Okay

Ellen

Disliked: Amenities
Stayed 1 night in Mar 2024
Response from Guest Services on 9 Apr,2024
It seems we weren't able to meet your expectations and I would like to apologize for that. We prioritize our guest experience therefore please feel free to give us a call so we can improve.

8/10 Good

Paul

Travelled with family
Liked: Staff & service
Decent accommodations, good dinner restaurant....definitely a destination since nothing around the property.
Stayed 3 nights in Mar 2024

4/10 Poor

Lendie

Travelled with group
Couch smelled like urine. 7 months prior we had requested a certain room. Request not honored. We have stayed at this resort 8 years in a row. Not pleased this year at all. Will go VRBO next year for our golf trip.
Stayed 3 nights in Mar 2024

8/10 Good

philippe

Liked: Cleanliness, property conditions & facilities
I did not like: no daily room making. need to call outside for issues with internet. no bottled water in the bedroom.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Services on 8 Apr,2024
Thank you!

10/10 Excellent

Linda

Stayed 2 nights in Mar 2024
Response from Guest Services on 3 Apr,2024
Thank you!

10/10 Excellent

Guy

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Guest Services on 21 Mar,2024
Thank you!

6/10 Okay

Andrea

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The area surrounding a property was very peaceful. The one particular staff person rolled his eyes at me multiple times as I had to ask for ice usually twice a day. This is really unacceptable for a resort for the guest not to have access to ice. We would NEVER consider staying here again.
Stayed 7 nights in Feb 2024

10/10 Excellent

Sharon

Stayed 1 night in Mar 2024
Response from Guest Services on 3 Apr,2024
Thank you!

8/10 Good

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel located on Golf Course in the mountains. If you want a getaway from everything this property is for you. However, if you are doing anything in Scottsdale or Phoenix be prepared to travel as the property is on outskirts and not as close to highway system in the Phoenix area.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice - quiet, conveniently close to the golf course/restaurant.
Stayed 6 nights in Feb 2024

10/10 Excellent

Ronald, Fort Collins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views.
Stayed 7 nights in Feb 2024
Response from Guest Services on 7 Mar,2024
Thank you for your feedback!

10/10 Excellent

Douglas

Stayed 2 nights in Feb 2024
Response from Guest Services on 21 Mar,2024
Thank you!

6/10 Okay

Mitchell

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice location. Not many amenities. Comfortable room. Best for golfers, less so for families.
Stayed 1 night in Feb 2024

6/10 Okay

Janice, Chula Vista

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Restaurant was very good. The people at the front desk were less than inviting. Upon arrival there was no greeting. Departure was pretty much the same no thank you, please come back again etc. the rooms are in need of remodeling, fan in bathroom were dark yellow , wallpaper starting to peel. The room above our friends room sounded like a Herd of elephants, when they took a shower it sounded like a jet engine. For the price of the room I would have expected a bit more, restaurant is only open Thursday through Sunday evenings only. Definitely will not stay there again
Stayed 3 nights in Feb 2024

4/10 Poor

Christine

Travelled with partner
Disliked: Amenities, property conditions & facilities
Beautiful location, GROSS facilities. Property way overdue for a restoration and update. Very outdated, worn carpets, no ice machines - have to ask front desk, no staff to speak of on property except front desk, no room service, rooms are very worn, as is the furniture, bathrooms are disgustingly outdated and old/worn. Its really too bad because the location is spectacular.
Stayed 2 nights in Feb 2024

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a more secluded location, this is a beautiful spot. Quiet area and lovely grounds. Rooms are big and have a gas fireplace, which was nice to have for our chilly weekend stay. Would return.
Stayed 3 nights in Feb 2024

6/10 Okay

Ron

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
You could tell the room had not been used in a long time. The sewer smell through the bathroom lasted for the entire stay we were there. Ran all the water in each sink and bathtub and finally was able to clear up. The light bulbs in the bathroom had not been changed in 10 years plus they were the old high wattage clear mixed with the new. We laughed about it. Very nostaligic.
Stayed 1 night in Feb 2024

10/10 Excellent

Linda S.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property in the mountains and lovely golf course.
Stayed 1 night in Feb 2024
Response from Guest Services on 14 Feb,2024
Thank you very much for taking the time to provide us with the feedback of your recent stay, Linda. We hope to see you again soon to enjoy the tranquility of the property again.

8/10 Good

Robert, Olathe

Travelled with family
Liked: Cleanliness
This resort is in a beautiful area had a problem with the door. The office was closed constantly couldn't get an Uber to come out our way. Other than that not a bad piece of property.
Stayed 3 nights in Feb 2024
Response from Guest Services on 9 Apr,2024
Thank you very much for taking the time to let us know how your stay went with us. It makes us happy to see that you enjoyed the scenery but it it is unfortunate we fell short on other areas. We appreciate you for letting us know so we can improve our guest experience for you in the future.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from Guest Services on 14 Feb,2024
Thank you!

8/10 Good

Val

Liked: Cleanliness, staff & service, amenities
View and location. Sheer drapes were torn and caulk around tub cracked-two easy affordable fixes. Really need a new mattress as well.
Stayed 4 nights in Feb 2024
Response from Guest Services on 3 Apr,2024
We appreciate your feedback on your recent stay, Val. Our housekeeping team has been notified and will make sure these suggestions are addressed.

10/10 Excellent

Gilbert, Tempe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Mar,2024
Thank you!

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, towels should have been presented for a 4 night stay 1 set. I had to request additional towels and pick them up at the front desk.
Stayed 4 nights in Jan 2024
Response from Guest Services on 3 Apr,2024
Thank you for your feedback, Daniel. We are happy you enjoyed your stay but will note how we can improve it. Thank you for supporting locally owned.

6/10 Okay

AMY JO, PLEASANT PRAIRIE

Travelled with family
I did not like that there were no elevators, no ice unless you got it from the lobby which was not conveinent, not alot of choices for room service,
Stayed 5 nights in Jan 2024
Response from Guest Services on 3 Apr,2024
Thank you for taking the time to provide us with your feedback on a stay with us, Amy. We will make a note in your reservation so that in the case you revisit us, we can better accommodate you.

10/10 Excellent

Todd, Long Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet with beautiful views
Stayed 1 night in Feb 2024
Response from Guest Services on 14 Feb,2024
Thank you!

8/10 Good

liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The area was nice and quite. For the price the rooms are dated. Also should be explained on check in. If you want room service you have to ask for it!
Stayed 3 nights in Jan 2024

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Nice to be out of the town but still close enough to everything.
Stayed 3 nights in Jan 2024
Response from Guest Services on 14 Feb,2024
Thank you!

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Guest Services on 14 Feb,2024
Thank you.

8/10 Good

Robert P

Liked: Cleanliness
Property location was wonderful, great views. Units were difficult to get to, multiple stairs / stairways to climb. No staff available to carry luggage up to rooms. Older individuals will have difficulty with staying here
Stayed 2 nights in Jan 2024

10/10 Excellent

Terry

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property was quiet and on a golf course. Unfortunately, the restaurant wasn't open nor was the golf club dining area. Desk didn't inform of us of that so we drove a ways to find food. Room included a fireplace and sliding door to a balcony. Overall, it was okay.
Stayed 1 night in Jan 2024

10/10 Excellent

Ketul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services on 14 Feb,2024
Thank you!

2/10 Terrible

Valerie Theodore

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Broken back feeling
The place is old rooms are original And the Beds are very old very uncomfortable I woke up 4 times in massive pain right back and leg pain from defective mattress Told check out woman she said manager would call me and no call yet
Bad bed
Stayed 1 night in Jan 2024

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property but the restaurant was closed and the pool is quite remote from the rooms
Stayed 3 nights in Jan 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice and clean SW condos. Very SW and very quite.
Stayed 1 night in Jan 2024
Response from Guest Services on 14 Feb,2024
Thank you for your review, Jeffery. We are all very happy to see you enjoyed your stay.