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Reviews of Green Bay Phu Quoc Resort & Spa

5 out of 5
Green Bay Phu Quoc Resort & Spa
Cua Can, Phu Quoc, Kien Giang

Reviews

9.4

Exceptional

Rating 10 - Excellent. 159 out of 204 reviews" "
Rating 8 - Good. 32 out of 204 reviews" "
Rating 6 - Okay. 5 out of 204 reviews" "
Rating 4 - Poor. 5 out of 204 reviews" "
Rating 2 - Terrible. 3 out of 204 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anandaraman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No special benefit due to Expedia. Property is excellent and would love to visit again.
Stayed 4 nights in Mar 2024
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao Anandaraman,We would like to thank you for taking the time to write us a nice review on Agoda!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

IGNACY, Pottsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, great breakfast. Drinks and food after breakfast are too expensive.
Stayed 14 nights in Feb 2024
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao Ignacy,We would like to thank you for taking the time to write us a nice review on Agoda!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: gracious welcoming staff. Manager Cindy made a special effort to connect with us several times over the course of our stay, lovely swimming pools, nice sandy beach, delicious food at the restaurants, we had an ocean-view villa with its own pool, an outdoor tub & an outdoor shower. Negatives: ants in our room and twice in our bed. Ugh! We mentioned it to the staff after our first night but still had ants up to the last of our 5 night stay. I was surprised that the manager did nothing more than apologize and thank us for being so nice about it. When you pay a lot for a room in a higher end resort, I would expect to have gotten a discount on my accommodation.
Stayed 5 nights in Feb 2024
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao Amanda,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Jeanne-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao Jeanne-Marie,We would like to thank you for taking the time to write us a nice review on Agoda!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Andrei, san jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao Andrei,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 6 nights in Dec 2023

10/10 Excellent

Nathan, Canby

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao Nathan,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Son

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao Son,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were beautiful, the room was superb (ocean view with pool, well worth the extra cost), the staff were all delightful and the food was good. We had a lovely, peaceful 5 days. We went into Duong Duong once, it was interesting but we were so glad to be staying somewhere quiet.
Stayed 5 nights in Nov 2023
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao Janet,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service was great, it's a beautiful resort. The food is great, and although it's out of their control the cicadas were very loud most times so it was hard to sleep.
Stayed 10 nights in Oct 2023
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao Alan,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao David,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Overpriced, noisy, terrible service
This hotel is hugely overpriced and poorly managed. I booked an Ocean Pavilion With Private Pool, in hopes that it is what they advertise it is. Well, it's not: it's extremely noisy, there is no hot water, the service is terrible and the air is filled with toxic smoke from burning trash pits around the hotel. I deeply regret wasting so much money on this hotel that is so far from a 4-star luxury resort that is advertised. On the hotel website they are selling 'peace and tranquility', it's nothing like that in reality. All of the ocean bungalows with private pools are located on the east side of the property. The problem is that right at the edge of the property there is a fishing village with a karaoke bar. The wailing starts as early as 1pm and doesn't end until well after midnight every day and each of those $500+ per night rooms are exposed to some local yelling and squealing for hours on end. It's so loud all those bungalows shake, it is impossible to be on the terrace. It's awful. Not one person at the reception understood English. The reception manager said that because the noise was coming from outside the hotel property there was nothing he would do, made a few sexist and misogynistic remarks and gestures trying to silence me. The wailing continued every single day, it never stops and the staff know it very well. We asked for a partial refund as we weren't able to use many of the amenities we paid for and were told they would get back to us. We never got the refund.
Stayed 6 nights in Dec 2022
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao Anonymous,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your vacation in Phu Quoc . Your appraisal is much appreciated.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical Paradise
Absolutely beautiful! The resort truly feels like you are on a tropical island and not in a concrete jungle like so many of the other resorts. The free shuttle into town works well, but it’s just as easy to get a Grab or taxi. The beach and pools are beautiful to swim in or simply lie around… the only request would be some more mosquito repellent tools!!
Gio restaurant and small beach
Main beach
Sunrise View from ocean front room
Stayed 5 nights in Jan 2023
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao Natalie,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was like paradise. Every little detail was well thought out and beautiful, The staff were friendly, welcoming and hard working. The beach was beautiful and very clean. The food was lovely. All in all it was paradise!
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao Anna,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Green Bay Team on 27 Sept,2022
Dear Juliana,Warmest greetings from Green Bay Phu Quoc Resort and Spa!Thank you for choosing to stay at Green Bay Phu Quoc Resort and Spa.We would like to extend my sincerest gratitude for sharing such positive feedback regarding your recent stay with us.Your feedback is truly an inspiration for our team to continue to strive to deliver exceptional service and to create a brilliant experience for all our guests.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in the Pearl Island. We look forward to welcoming you back to our resort in the nearest future.With best regards,Green Bay Team

10/10 Excellent

QUANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and quite place. I’d love to come back to this hotel in the future. I also have a great romantic dinner experience here as well. Definitely give them 10/10.
Stayed 3 nights in Jul 2022
Response from Green Bay Team on 22 Sept,2022
Dear Quang,Warmest greetings from Green Bay Phu Quoc Resort and Spa!Thank you for choosing to stay at Green Bay Phu Quoc Resort and Spa. I would like to extend my sincerest gratitude for sharing such positive feedback regarding your recent stay with us.Your feedback is truly an inspiration for our team to continue to strive to deliver exceptional service and to create a brilliant experience for all our guests.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in the Pearl Island. I look forward to welcoming you back to our resort in the nearest future.With best regards,Green Bay Team

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally great. Stayed 18 days. Most relaxed vacation I ever had. Staff was so friendly and helpful. Coral reef right off beach. Breakfast buffet was outstanding, so much variety.
Stayed 18 nights in Jul 2022
Response from Green Bay Team on 22 Sept,2022
Dear Terry,Warmest greetings from Green Bay Phu Quoc Resort and Spa!Thank you for choosing to stay at Green Bay Phu Quoc Resort and Spa. I would like to extend my sincerest gratitude for sharing such positive feedback regarding your recent stay with us.Your feedback is truly an inspiration for our team to continue to strive to deliver exceptional service and to create a brilliant experience for all our guests.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in the Pearl Island. I look forward to welcoming you back to our resort in the nearest future.With best regards,Green Bay Team

4/10 Poor

AKINA

Stayed 4 nights in Apr 2022
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao Akina,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

4/10 Poor

Aaron

Stayed 3 nights in Jan 2022
Response from Green Bay Team on 23 Mar,2022
hanks for your review. It will be so useful for us to serve you better. Hope to see you next time. All the best for you

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Green Bay Team on 12 Jan,2022
Thanks for your review. It will be so useful for us to serve you better. Hope to see you next time. All the best for you

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence in every way
Simply the best hotel we have stayed in. It is exceptional in everyway from the location, quality of the room, privacy and comfort, excellence of the food, beauty of the gardens and the remarkable customer service shown by all of the staff. The Green Bay is a very special place.
Stayed 2 nights in Feb 2020
Response from The Green Bay Team on 4 Mar,2020
Xin chào Nick, Thank you for taking the time to write this review. We are delighted at the way you have encapsulated the essence of our resort. Green Bay is indeed a very special place. At Green Bay, we build our bungalows and other spaces keeping in mind “Intelligent Luxury” which allows us to offer relaxing and open areas to our guests paired with the unending tranquility, a rare experience for the ones living in urban setups. Thank you once again and we look forward to seeing you return soon. Warm regards,

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Place to Relax
A lovely hotel, very relaxing and quiet place to rest and enjoy the perfect private beach. Gorgeous room with private pool and sea view. It’s remote nothing close by but that suited us after touring Vietnam.
Stayed 4 nights in Feb 2020
Response from The Green Bay Team on 29 Feb,2020
Xin chào Mark, Thank you for staying with us and for taking the time to share your valuable thoughts with us. We pride ourselves as a rare intimate enclave of tropical living in Phu Quoc, our resort’s pure connection to the environment makes it unique and luxurious. Thank you for endorsing these beautiful elements we take pride in. The teams at Green Bay are very happy that you can fully enjoyed your holiday and your private pool. It will be a joy to welcome you back soon. Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, peaceful and a beautiful location. Not a lot to do though outside of the resort.
Stayed 4 nights in Jan 2020
Response from The Green Bay Team on 18 Feb,2020
Xin chào, Thank you so much for staying with us in Green Bay Phu Quoc Resort and thank you for taking the time to share your experience with us here. We pride ourselves to be a rare intimate enclave of tropical living in Phu Quoc Island, our pure connection to the environment makes it unique. The team would be very happy to welcome you again in near future. Warm regards,

8/10 Good

Telly

Liked: Cleanliness, property conditions & facilities, room comfort
5 Star Facilities, 3 Star Service
The facilities at Green Bay were as advertised and great, but the service was unfortunately underwhelming compared to similar quality resorts across Southeast Asia. Here were a few issues we had: 1. Subpar English: We had issues on numerous occasions trying to communicate with staff in English. While we don't expect the junior staff to be fluent, trouble communicating with the front desk made day-to-day tasks much more difficult. 2. Strict cutoff times: We checked in at roughly 3:30pm and was given a tour of the room and facilities. During the tour, the front desk guide told us that tea time runs from 3:00pm to 4:00pm, to which we remarked that we had better get going. He didn't seem to quite understand and continued the tour up until 3:55pm, in which we hurried over to the restaurant. When we got there at 4:00pm exactly, there was a spread of cakes still available, but the staff told us that tea time was over. We were really tired and hungry, so we argued back and forth for them to eventually let us have the leftover cakes and a cup of coffee. 3. Infrequent shuttle: The Green Bay offers a shuttle to downtown, but the times it leaves are predetermined by the resort and sometimes doesn't have a return shuttle. We ended up using Grab for all of our transportation needs.
Stayed 3 nights in Dec 2019
Response from An Le on 23 Dec,2019
Xin chàoTelly, We would like to thank you very much for staying with us and taking your time and share your review. It is a pleasure to know that you are happy with our facilities. But we am very sad to read, that you are not happy with our cut off time, and shuttle service . Once again we thank you and we apologize for the inconvenience caused. Feedback like yours helps us to improve the service and products we deliver, bringing us closer to where we want to be. I do hope these issues will not deter you from staying at Green Bay Phu Quoc Resort & Spa for your next vacation in Phu Quoc. I wish to have another chance to welcome you back to witness our improvement in future. Best regards, The Green Bay Team

10/10 Excellent

James

Stayed 4 nights in Dec 2019
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao James,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Greg, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was immaculate. Private pool villa was perfect, breakfast amazing as well. staff very friendly.
Stayed 4 nights in Sep 2019
Response from The Green Bay Team on 9 Dec,2019
Xin chào Greg, Thank you so much for staying with us in Green Bay Phu Quoc Resort and thank you for taking the time to share your review here. We are very happy to know that you really enjoyed your holiday with us. And we hope to welcome you and your family back again. Best regards,

8/10 Good

Boris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Customer Service on 26 Nov,2019
Dear Boris thank you so much for staying with us in Green Bay Phu Quoc Resort and thank you for taking the time to rate us here on Expedia. We are very happy to see that you see that you give us 8 points as we see that you enjoyed your holidays with us. We are looking forward to welcome you back in Green Bay Phu Quoc Resort again. Best regards Customer Service Team

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Guest Service on 21 Nov,2019
Dear guest Thank you so much for staying with us in Green Bay Phu Quoc Resort and thank you for rating us here with the maximum of 5 points. It is a big pleasure for all team to see, that you could fully enjoy your holidays with us. We are looking forward to welcome you back again on your next holiday trip. Best regards Murphy Heiniger Customer Service Manager

8/10 Good

Wayne, Vancouver, Canada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and well maintained. Rooms were beautiful and large. A little far from the city not much around the property. They do have a free shuttle to take you to the city and we did use it. They will also pick you up. The staff were friendly and tried to be helpful but needed more training. Every day at the restaurants was an adventure. If you are looking for a place to relax it is great.
Stayed 4 nights in Oct 2019
Response from Guest Service on 6 Nov,2019
Dear Wayne thank you so much for staying with us in Green Bay Phu Quoc Resort and thank you for taking the time to write a review here on Expedia. All our team is very happy that you could fully enjoy your recent stay with us. And yes, you are right that we had to improve and training our restaurant staff. And you can believe me, that we will work hard on this to make an excellent service to all of our guests. Thank you again for your nice feedback. We are looking forward to welcome you back again in our resort. Best regards Murphy Heiniger Customer Service Manager

10/10 Excellent

Wayne, Vancouver, Canada

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property with lots of very nice amenities. Room is very nice with lots of space. We booked a bay view room but view of the bay was a stretch. It was a peek a boo view so we were disappointed as we paid for the upgraded view. As I said the room was very nice but view not so much.
Stayed 1 night in Oct 2019
Response from Customer Service on 28 Oct,2019
Dear Wayne thank you so much for staying with us in Green Bay Phu Quoc Resort and thank you for taking the time to write a review here on Expedia. We are very happy that you enjoyed a good time with us, but I am very sorry to read that you were not 100% happy with the view from your room. Please let us know and contact us during your stay to find a perfect solution. We are always open to find the best we can do for our guests. We are looking forward to welcome you back again on your next holiday trip to Phu Quoc. Best regards Murphy Heiniger Customer Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean. The beaches were very well kept, while other places on the island have a pretty serious problem with plastics washing up on the beach.
Stayed 4 nights in Oct 2019
Response from Customer Service Team on 21 Oct,2019
Dear guest thank you so much for staying with us in Green Bay Phu Quoc Resort and thank you for taking the time to write a review here on Expedia. And yes, you are absolutely right, we clean up our beach and resort several times a day, that our guests can enjoy their holidays in clean environment. It is a pleasure to read that you could fully enjoy your holidays with us. We are looking forward to welcome you back again soon in the Green Bay Resort. Best regards Murphy Heiniger Customer Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from customer service on 9 Oct,2019
Dear guest thank you very much for staying with us and to rate us here on Expedia with 5 from 5 points. We are very happy, that you could enjoy a great stay with us. We are looking forward to welcome you back soon again. Best regards Murphy Heiniger Customer Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from customer service on 8 Oct,2019
Dear guest thank you so much for staying with us in Green Bay Phu Quoc Resort and thank you to rating us here with the full of 5 points. It is a big pleasure for us to see, that you could fully enjoy your holidays with us. We are looking forward to welcome you back soon again. Best regards Customer Service Team

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Room Good. Spa good. Breakfast good. Lunch & dinner not good.
Stayed 4 nights in May 2019
Response from The Green Bay Management Team on 22 Apr,2024
Xin Chao Anonymous,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,

10/10 Excellent

Wong, Malaysia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, staff were cleaning the beach every morning. The family bungalow was huge with two bathrooms (outdoor and indoor) to each room. We didn't have any insect problems Overall a wonderful experience, it would be perfect if the private beach section was slightly larger. Wish there were more shuttles to/from town - the shuttle was full the last day and we had to take a cab back
Stayed 3 nights in Mar 2019

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and the atmosphere is conducive to calm and relax. The beach kept clean. The bungalow was spacious and staff service was excellent.
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff service is excellent. Wish the property has a full Vietnamese restaurant. The management should clear the beach of all the rocks and trash similar to the main beach.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful location, bungalow accommodation laid out in gardens blending nicely with nature. Well-kept beach, lovely pool, good restaurants, fantastic breakfast buffet. If I had to be picky the serve yourself coffee at breakfast was never hot enough and the cups were too small but we got round it getting the waiting staff to make Americanos from their machine behind the bar.
Stayed 14 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
property was very pleasing, beautiful gardens , good quality, spacious and as described .Situation a bit far from everywhere else , but on beach and staff kept beach beautifully clean and even tried to get rubbish out of sea. The whole island has a problem with plastics and other rubbish ending up in the sea and depending on wind direction that can be unpleasant. Food was good, but a wider selection of local cooking would have been appreciated and allergens marked on menu would be helpful. Staff was polite, but clear communication sometimes made problematic by our lack of Vietnamese and their command of English. Excursion list with pictures for taxi drivers might be useful, as more information about surroundings.
Stayed 4 nights in Feb 2019

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab resort
Please see my more in-depth review on trip advisor... Pros:- the location, peace and quiet, beautiful resort in lovely setting, very clean, lovely well designed rooms, friendly guest orientated staff, from management to beach cleaners who are all doing a great job. Dining options very good and very good quality. No noisy children during our stay, this place is not geared up for them..which was perfect for us! Cannot recommend this resort highly enough.
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The resort is beautiful but the service is terrible. The staff is clearly not trained. They have no idea what’s going on. They stand there bewildered. Simple tasks such as getting a drink menu, let alone a properly made cocktail, become very difficult and time consuming impacting the stay enough to not recommend it to a friend. The food quality is average at best. The pool was so dirty it had to be closed for half of our stay. The rooms are not sound proofed so we were woken up by our neighbors several times. Resort is under construction so expect noise. In short, would not recommend.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Green Bay Phu Quoc. It was amazingly clean, quiet, peaceful and secluded with a nice beach and beautiful bungalows and facilities. And everything smelled SO GOOD there. It was a perfect place to rest, relax and get away. The food at both of the onsite restaurants was amazing as well, I had the glass noodles with crab three times because I loved it so much. I would definitely go back to Green Bay.
Stayed 3 nights in Jan 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved our stay at the green bay resort. Location was fantastic,nice and quiet with a lovely private beach. It is great for wildlife and the bungalows are amazing!
Stayed 4 nights in Dec 2018
Response from Kimberly - Guest Relations Manager on 26 Dec,2018
Hi James, thank you for the wonderful review. The Team at Green Bay Resort are very happy we met or exceeded your expectations! Have a wonderful holiday season and a terrific 2019. Thank you!

8/10 Good

mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great resort with poor food
great resort, tastefully decorated, very peaceful. Too bad food is average and even bad at the beach location. Service is very willing but not properly trained.
Stayed 1 night in Nov 2018
Response from Kimberly - Guest Relations Manager on 4 Dec,2018
Hello, thank you for the good review. We are sorry to hear we did not meet your expectations in regards to your meals, this is well noted. Safe and Happy Travels!

10/10 Excellent

mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but not the food
A beautiful, tasteful and quiet place. Too bad that the food is really not what it should be. No fresh juices for breakfast, overall freshness should be better monitored and service better trained.
Stayed 3 nights in Oct 2018
Response from Kimberly - Guest Relations Manager on 6 Nov,2018
The Team at Green Bay is very sorry you felt our cuisine was not up to your expectations. I will let the appropriate management know. The juices are fresh and we serve 3 each morning near the fresh yogurt, I am sorry you missed these. Thank you for giving us a 5 Star review this seems quite generous considering your comments! Safe and Happy Travels!

10/10 Excellent

Sarah, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort in a beautiful peaceful surrounding. Staff were absolutely lovely.
Stayed 4 nights in Oct 2018
Response from Kimberly Guest relations Manager on 6 Nov,2018
Sarah, thank you for your wonderful review and taking the time to post it. Please do come back and visit us again!

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2018
Response from Kimberly - Guest Relations Manager on 6 Nov,2018
Hi Anonymous, The Team at Green Bay send you a BIG THANK YOU for your 5 STAR review! Awesome! Safe and Happy Travels

10/10 Excellent

Dee, Frankfurt, Germany

Liked: Cleanliness, property conditions & facilities, room comfort
Super bungalow, grounds and facilities! Awesome, quiet and well maintained pool and beach! Friendly and accommodating staff. Only negative is it is isolated and not near anything within waking distance.
Stayed 2 nights in Oct 2018
Response from Kimberly Guest Relations Manager on 6 Nov,2018
Hi dee, thank you for the great 5 star review. Yes you are correct in the fact we are about 14km from town. The owners wanted to offer a true jungle experience for a fabulous guests and decided a secluded location was best for that. I hope you did know that we have daily shuttles to town complimentary and scooters and taxis are also available to rent! Safe and Happy Travels!