Piano Flat Holidays

This property is more for younger travellers. My husband has mobility issues so we needed to change the assigned room. Although the restaurant was fine, it really wasn’t to our taste. Not as adventurous as we once were. Would have nice to be able to get basic eggs on toast.

We stayed in two different rooms as we added a night last minute. The decor was fun; the bathrooms were exquisite; the space spacious. Breakfast was delightful and tasty. Happy hour was a nice touch and allowed us to meet other guests. The front porch had the most spectacular view of the town and water and was enjoyable to hang out on.The hostesses were gracious, helped with reservations, luggage and parking the car. A delightful stay.

After staying in multiple properties across the South Island of New Zealand, including multiple hotel stays in Queenstown, this place is most definitely not a 5-star worthy hotel, 3 stars at best. The staff was extremely accommodating, polite, and we were always met with a smile on the face. With that being said, the place is an essentially a refurbished ‘boutique’ apartment (literally, though). The jacuzzi tub (at least in the Master Suite I was in) was lukewarm on arrival, smelled very stagnant, and there were particles floating around (mind you, I messaged the staff my planned ETA and would assume at $800+ USD/nt, at least the jacuzzi would be working…nonetheless). Notified staff, and let them know the fountain function did not work and the jet feature was working at maybe 20% and ONE SIDED only…was told this is “normal” of “all the jacuzzis”…so, don’t let the pictures fool you! It was a good stay, but not worth the money. I’d recommend the QT Hotel (similar price range, or cheaper), or the Rosewood (where true 5-star luxury is DEFINED).

Amazing staff super helpful, room is beautiful, complimentary snacks Not too much around but honestly doesn’t matter the hotel is so nice you won’t want to leave

Lylo was in a great location, near shops and restaurants. We had a group of 15 and the rooms were perfect for our needs.