Premier Hotel Cabin Pietrasanta

"Terribile. Esperienza da incubo, ci hanno rovinato la serata. Arriviamo alle 18:00 per il check-in e non c’è nessuno. Nessun messaggio, nessuna email, nessun preavviso con il codice di accesso. Nulla. Siamo costrette a chiamare un numero, restando fuori con tutte le valigie, mentre una persona al telefono ci chiede i documenti prima ancora di darci il codice. Situazione già assurda. Entriamo finalmente in stanza e la televisione non funziona. Zero canali, completamente inutilizzabile. Richiamiamo il numero del check-in e la signorina ci passa un altro numero, dicendo che “ci avrebbero aiutato loro”. Chiamiamo e risponde una persona estremamente scortese e cafona, che invece di scusarsi per il disagio esordisce con: “Innanzitutto chi vi ha dato questo numero? Io non sono nel mio orario lavorativo, prenderò provvedimenti” e subito dopo: “Io non sono un tecnico della televisione”. Nessuna scusa. Nessuna disponibilità. Trattate come se i loro problemi aziendali fossero colpa nostra. A quel punto chiedo il rimborso per poter andare in un’altra struttura. Mi viene risposto che “non hanno potere decisionale” e che la manager mi avrebbe contattata il giorno dopo. Mai sentiti. Spariti. Zero professionalità, zero assistenza, zero rispetto per il cliente. State lontani mille miglia. "

"Staff was very accommodating."

"The Hotel and Staff are great and love to stay again. The room was wonderful and had a balcony with a view of the Sea and great place to hang yout! The food was awesome and highly recommended."

"Spa was excellent. Staff was always available and took care of our needs. Excellent resort. "

"Recently renovated hotel, spacious room. Re Versiliana is a jewel brought back to life. Fantastic location. Just a short walk across the street to the public beach. Very friendly staff and amazing selection offered for breakfast. Highly recommended. "

"Siamo rimasti molto soddisfatti di tutto e avremmo voluto rimanere più a lungo. Grazie."

"A lovely family run aparthotel in a nice peaceful neighbourhood, walking distance to all the amenities of Marina di Pietrasanta and just 5 min drive into the centre of the very attractive old town. There is also free use of bikes which is great, as there is a cycle path stretching along the coast. Our apartment was very clean and comfortable, with a lovely large terrace and beautiful view. The rooftop pool area was also lovely, with views of the mountains on one side and the town and sea on the other. Even though we didn't take the opportunity to have the available breakfast, it always looked fresh and plentiful. Rebecca was lovely and gave us all the information we needed for our exploration of the local areas. Enjoyed meeting her dad Marco too. We really enjoyed our stay and will hopefully return soon."

"staff was amazing, the renovation job was poor and the bed was wildly uncomfortable. the shower was small, someone a little overweight would not fit in it. We asked for an iron, they only had the iron, not the board. far from viareggio. "

"The staff was very friendly and helpful."