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"Customer service was great. No complaints there. The rooms, on the other hand were a different story. We stayed one night, reserved two rooms. My two major complaints are cleanliness and safety. Cleanliness: Both rooms smelled overwhelmingly like smoke (in nonsmoking rooms)! Gave us quite the headache. The bed sheets had human hair pretty much everywhere, and what looked like many (hopefully) dirt stains. Seems like they weren’t washed, and they just made the bed because they were “clean enough”. In the bathroom, there was what looked like mold growing on the floor corners. Faded red stains that looked like blood on the floor as well. Safety : One of our doors looked like it had been kicked in. The lock was very difficult to open and close. When it was closed, it did not feel secure; if you jiggled the door handle from the outside, the door moved. The lock area was completely warped, jagged, and popping out. The door hinges were rusted and had pins popping out. This door was on its last leg. I’ve attached pics. The area surrounding the motel was safe for the most part. No sketchy people hanging around, and the cars were fine. The walls were also very thin. Super wonderful when our upstairs neighbors decided to shower at 2 am. I’d give it one star for the reasons I’ve mentioned, but it did the job in terms of temporary lodging. We traveled with pets and it was a good enough option considering it was the only reasonably priced hotel I could find in the area. "

"Clean and sterile - literally. All the charm of a sterile clean locker room. Not even a comfortable chair in room. Beds rock hard."

"Room was good and the restaurant was good 😊😊 "

"It is a beautiful hotel. The pool was nice and our room was amazing. The location was good too. "

"Bare bones property but room was clean."

"I had to admit I was skeptical getting off the freeway passing through the area to get to the hotel. But when we arrived I felt better. The hotel is nestled in a residential area but I didn’t expect it to be so quiet and so clean! The room is so nice, the kitchen area is perfect for a quick getaway and the tv options were great! I felt like I was at home. Sadly we didn’t get to try out the pool or jacuzzi like we planned but we are definitely going to book again for 2 days to test it all out. Down the street are food places, grocery store, convenience stores, bar and boutiques. We had no idea desert hot springs had this stuff. Very nice place for the price. Staff is nice and helpful! "

"stayed here to visit a local tattoo parlor after a trip to the Joshua Tree park - it was clean and quiet! though everything in the gym was broken."

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"Comfortable beds and great pool area. Needs a little upkeep as the rooms are older, but they are spacious, comfortable and all have balconies or pool access. Super nice staff. "