Plain Dealing Hotels from S$66

"The room was clean and comfortable. The restaurant Joe's Smokehouse had good service but the food was lacking, I had the Cajun jambalaya pasta there was no spice at all it tasted like plain tomato sauce on the bowtie pasta."

"The hotel and Casino were very nice however I think they were very new still check-in took a lot longer than I believe it should. We were there for a conference, so there were a lot of of us and I believe they were understaffed in a few areas. Also the lobby bar had two bartenders one night yes they were slammed, but we are used to having a lot of us at a realtor convention however one of the bartenders had a horrible attitude demeanor, and acted as if she didn’t want to be there at all. I believe management should’ve stepped in and helped more but also this bartender at a certain time should’ve been sent home or sent to a different location in the casino that was less busy.I Someone else should’ve been pulled to replace her. I did speak to a manager and told him I understand we were a lot, but her attitude was not professional and had she tried, a little harder, we would’ve tipped her even more. More times than not I feel like these conventions are always understaffed or they don’t understand which type of clients are coming in. For future reference Realtors drink and eat a lot we are fun bunch we don’t mind waiting as long as it’s within reason, we tip well because we work hard and we play hard. Whoever is in charge of booking conferences maybe should look into who is coming so you can better staff certain areas. Obviously certain clients aren’t going to drink as much but again it was a nice stay overall, but there were some kinks to be worked out."

"The staff was very friendly and helpful. The room was spacious and clean. The casino fun."

"bed was very hard. Elevator was out of order. Staff had very little knowledge of customer service. had the room booked for 3 nights and they tried to tell me it was for night. tried to charge me a cleaning fee because they claimed i left trash outside my door(rooms on the 3rd floor remind you.)but that was false. manger stated that was my first warning, as if i was a toddler being corrected. wifi didnt work so had to use my mobile hotspot just to watch tv. which was horrible to say. No channels. i wish i could have spent money somewhere else. please check this place before you book, the pictures are not what they look like. one of the worst places."

"Nobody cares "

"Love this suites hotel! "

"The room was bad..the bed was hard as a rock ..the covers had several burn holes in it..the room was extremely noisy...left one night early because our backs were in pain."

"liked everything but the casino was too smoky and you need more table games. OVERALL GOOD THOUGH"

"The issue I had the water doesn’t get hot enough. "