Plainval Holidays

The room was hot and stuffy with electrical issues. The ceiling was damaged in our shower and bathroom. The front desk staff was rude and unwilling to make any accommodations to a different room. The AC in the rooms do not work well enough to cool the rooms so we had to sleep with the window open and unfortunately the hotel is next to CDG and directly on a freeway. The website claims to have a shuttle service to CDG but the shuttle service only went as far as a gas station, completely misleading and useless.

Property was well located and fairly priced for what you are getting. The staff was extremely kind and friendly. This works well for a quick weekend in Paris. The space is just quite small but most places are !

The room was clean, the breakfast was good, and the staff were polite and cooperative. They provided complimentary breakfast because of the inconvenience, which we appreciated. Unfortunately, the main problem significantly affected our stay. I booked this hotel through Hotels.com specifically because air-conditioning was advertised. After driving for nearly eight hours with my family, we were informed only at reception that the air-conditioning was unavailable because of planned maintenance. We had received no advance warning, and the hotel could not provide a fan or alternative room. As the booking was non-refundable, finding other accommodation late at night was not a practical option. Staff advised us to open the windows, but mosquitoes entered the rooms and my children suffered visible bites. My family managed only about three hours of sleep and remained awake from around 2:00 am. The disruption was so severe that we ended our trip early and booked a ferry to Dover during the night to return to England. Planned maintenance affecting an advertised facility should have been disclosed before arrival so that we could have booked elsewhere. Despite the clean room, good breakfast and courteous staff, this was an extremely uncomfortable and largely sleepless stay.