Platt Holidays

Rooms are clean, staff wasn’t really helpful and friendly. When I had problem in the room they said they can’t leave the front desk and someone who can help going to be only tomorrow (I was staying one day only) it didn’t make sense for me and I asked to change the room, what also was a problem I had to take all my thing back to the lobby so they can switch the keys and give me keys from a new room

I have stayed at this hotel five times, but after this last three-day stay, I can say with certainty that I will never return. To be absolutely clear: the young woman who checked me in was extremely kind, professional, and courteous. Unfortunately, her attitude was completely overshadowed by the unacceptable behavior of the older woman working at reception on the morning of December 27. After I properly provided my room number at breakfast so the charge could be posted to my room—a normal and previously accepted practice—this employee chose to publicly confront me, raise her voice, and create a humiliating scene in front of other guests over a simple billing issue. There was no attempt at discretion, no professionalism, and no basic respect. Instead of quietly checking the system or handling the matter privately, she acted in an aggressive, accusatory, and hostile manner. This was not a misunderstanding—it was gross incompetence combined with an unacceptable attitude. Publicly embarrassing a guest over a breakfast charge is beyond unprofessional and reflects extremely poor management, lack of staff training, and a complete disregard for customer dignity. This behavior is unacceptable in any hotel, let alone one that expects repeat guests. Because of this experience, I strongly discourage anyone from staying here. If management tolerates this type of conduct, guests should expect the same disrespect.

Spacious comfortable room, excellent staff and well connected to public transport

Would definitely recommend Habyt Vienna! First, the location is not at the centre but is one train plus a bus ride. It is not difficult at all. It is close to Prater, which is directly connected to Stephenplatz. It is right across a bus stop, which goes directly to Wien Hbf, the main train station. The rooms are modern and new. The bed is soft. The bathroom is clean and has good water pressure. There is a lounge where there is free nespresso coffee. Luggage storage is EUR10 for 3+ bags. The kitchen in the room has nespresso machine, safe, but no microwave, laundry is for a fee. Overall, I loved this place, it is in the Austria campus which is quiet and safe. It made my stay in Vienna comfortable! Most importantly, it is worth the price. Definitely recommend.