2/10 Terrible
Verified traveller
16 Aug, 2021
Disliked: Cleanliness, amenities, communication
The property was NOT as promised. Missing 3 beds, one kid had no bed for a week, had to make due in sofa (which was not a sofa-bed and too small for him); dirty bedsheets with pet hair on them; dirty old towels; had to turn on/fire up the water heater; washer but no real dryer; not enough plates; owner/contact not at all responsive until Expedia was called 3 times; did not give receipt even though asked multiple times; living room fan did not work; we were asked to "please" not use air-conditioner "too much" (in Playa, in August!); though instructions asked to contact owner 24 hours prior we were not able to get a hold of keys until 4 hours AFTER we were supposed to check-in. Beware, intersection is HIGH traffic AND there are no stop signs for crossing street. The one good thing is that we spent as little time as possible in apartment.
Verified traveller
Stayed 8 nights in Aug 2021