All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We liked that it was convenient to the multiplex for soccer. We didn’t like the beat up furniture in our room, we didn’t like that we had to go to the front desk for hot tub towel and all other toiletries, we didn’t like that the dining room carpet was filthy and we didn’t like that they made us pay approximately $100.00 more for that weekend because of the Mini World Cup. It’s all young families and grandparents that really can’t afford the higher price. Shame on you.
Catherine
Stayed 1 night in Apr 2024
Response from Annette on 30 Apr,2024
Dear Catherine,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.I am deeply concerned that your recent experience at the Best Western Plus Barclay Hotel was well below your expectations. Please accept my sincere apology, guest satisfaction is the goal at the Best Western Plus Barclay Hotel and we take great pride to bring the level of this hotel above our competitors.Please know that we are taking your feedback to heart and focusing on improving. We try at every opportunity to make our guest’s stay as comfortable as possible with no issues to cause any undue stress. We are always looking for ways to improve. I am unsure why you had to go to the front desk for your towels when they are offered in our hot tub area. Our bathroom amenities are offered in the large environmental bottles attached to the bathroom walls, so I am unsure what you had to go to the front desk for but I apologize if they were not offered in the room. I am sorry you disapproved of our rates however you did accept them when making your booking. It is always our desire to have our guests let us know if there are problems during their stay so It is also our Front Desk Agents mission to ask, “How was your stay”. I am sorry I did not get this opportunity to address your concerns before you left.Again, I apologize for not meeting your expectations during your stay.Sincerely,Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Dear Ann,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
10/10 Excellent
Maureen
21 Apr,2024
Liked: Property conditions & facilities
Can’t wait to come back when the pool is up and going..favorite place after swimming in Sproat lake all day:) great desk staff let us check in early so we could go visit our family CHEERS
Maureen
Stayed 1 night in Apr 2024
Response from Annette on 30 Apr,2024
Dear Maureen,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of.We are getting excited about our pool as well and it will be open once again on a May long weekend. Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Hotel staff were very friendly and helpful. The hotel was easy to find, and convenient for our 1 night stay.
john
Stayed 1 night in Mar 2024
Response from Annette on 30 Apr,2024
Dear John,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am so glad you found our staff friendly and helpful; they are a pretty great team. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
I liked the cafe being right on the property, didn’t have to leave for breakfast.
Antoinette
Stayed 2 nights in Apr 2024
Response from Annette on 30 Apr,2024
Dear Antoinette,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am glad to hear you enjoyed our café and its location as well.Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
6/10 Okay
Krista
Travelled with family
14 Apr,2024
Liked: Cleanliness, staff & service
Staff were nice beds and pillows were nice. We booked this hotel because it had a pool. We were not informed the pool was not operating until we were at the hotel snd checking in. Needless to saw the kids were very disappointed. Hot tub is large size though.
Krista
Stayed 2 nights in Apr 2024
Response from Annette on 30 Apr,2024
Dear Krista,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. When I see a survey with scores of less than 80 percent I consider it an opportunity for improvement. Yes, we strive for perfect fives. I am always very interested in opportunities on how to improve our guests’ experience while staying with us. Is there something that we can do differently to change your perception of our property. Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am glad you found our staff and pillows nice. Our pool is advertised as seasonal and opens every year on the May long weekend and stays open until Thanksgiving weekend. With all this great weather it is hard not to want to go in. I apologize for not having it open sooner but we must wait for it to be inspected every year before opening. Our inspection is set of May 9th this year. Again, thanks for taking the time and your business. Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Overall good hotel and very quiet; good restaurant downstairs; hotel is in convenient location.
Only thing that could have been better is the beds are very high and my 83 year old mother found beds/mattresses too high and too hard.
Vesna
Stayed 2 nights in Apr 2024
Response from Annette on 30 Apr,2024
Dear Vesna,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am glad to hear you enjoyed our café. I do apologize for the height of our beds, and I will definitely look into the firmness as well. Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
the room clean, would have like microwave as had to go downstairs to get hot water for tea but at least it was available as well as assorted coffees etc. appreciated frig Staff was welcoming and helpful, On returning home 3 days later, we returned to dinning room to enjoy great food, plentiful. Reception remembered us and servers friendly and helpful
doreen
Stayed 1 night in Mar 2024
Response from Annette on 6 Apr,2024
Dear Doreen,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. We have several different room type options. Please let us know if you require a microwave on your next visit and we will be happy to book you into a room that best suits you. I am happy to hear our team remembered you and was able to be helpful and welcoming. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Thought the Suite was good value and perfect for our needs.
Was of better quality than another chain (Courtyard by Marriott) for $100 less in neighboring city.
Mike
Stayed 1 night in Mar 2024
Response from Annette on 30 Mar,2024
Dear Mike,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am so glad to hear you enjoyed your suite and you found we gave you good value as well.Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
6/10 Okay
Michaela
24 Mar,2024
Michaela
Stayed 2 nights in Mar 2024
Response from Annette on 30 Apr,2024
Dear Michaela,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. When I see a survey with scores of less than 80 percent I consider it an opportunity for improvement. Yes, we strive for perfect fives. I am always very interested in opportunities on how to improve our guests’ experience while staying with us. Is there something that we can do differently to change your perception of our property. Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. Again, thanks for taking the time and your business. Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
We enjoyed our stay aside from the fact that our room smelled like cigarette smoke the entire time we were there. For a room that claims it was a non smoking room it most definitely did not smell like that. Had there been an option to move I would’ve taken it but the hotel was full. Other than that everything was clean and was great!
Heather
Stayed 2 nights in Mar 2024
Response from Annette on 30 Mar,2024
Dear Heather,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. When I see surveys with a score of 80 percent, I consider it an opportunity for improvement. Yes, we strive for perfect fives and are always very interested in opportunities on how to improve our guests’ experience while staying with us. Is there something that we can do differently to change your perception of our property. I am glad you enjoyed your stay, but I am so sorry to hear your room smelled of smoke. We really are a smoke-free building but unfortunately some guests feel this doesn’t apply to them. Please accept my apologies, if the hotel wasn’t full, we would have graciously moved you.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. Again, thanks for taking the time and your business. Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Dear Melanie,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am so glad you found our front desk great. I think so too. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Room was clean, but on the small side. There was a party with live music in one of the conference rooms at night, and we were right above it so that was loud and we weren't warned beforehand. Slept with ear plugs. Staff was friendly, breakfast was pretty good in the morning at the cafe.
Justin
Stayed 1 night in Mar 2024
Response from Annette on 28 Mar,2024
Dear Justin,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Thank you for your honest opinions, I consider them opportunities for improvement. Yes, we strive for perfect fives and are always very interested in opportunities on how to improve our guests’ experience while staying with us. Is there something that we can do differently to change your perception of our property. I’m glad you found your room clean, and the staff were friendly, and you enjoyed your breakfast. I apologize for the disturbance from the event held that evening. They ended up being louder than expected and I am so sorry you needed ear plugs.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. Again, thanks for taking the time and your business. Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Dear Taylor,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
10/10 Excellent
Lauren
10 Mar,2024
Lauren
Stayed 1 night in Mar 2024
Response from Annette on 21 Mar,2024
Dear Lauren,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride to bring the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of.Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Dear Christina,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride to bring the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of.Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
10/10 Excellent
ROBIN
Business traveller
1 Mar,2024
Liked: Amenities
Great location excellent breakfast in restaurant
ROBIN
Stayed 2 nights in Feb 2024
Response from Annette on 9 Mar,2024
Dear Robin,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am glad to hear you liked our location and enjoyed your breakfast.I truly appreciate the 5 out of 5.Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
10/10 Excellent
Ashley Chad
11 Feb,2024
Ashley Chad
Stayed 2 nights in Feb 2024
Response from Annette on 21 Mar,2024
Dear Ashley,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
8/10 Good
Verified traveller
Business traveller
2 Feb,2024
Liked: Cleanliness, staff & service
Comfortable
Check in was friendly, room was clean, bed was comfortable, decor is getting a bit dated, but overall a satisfactory and comfortable stay.
Verified traveller
Stayed 2 nights in Jan 2024
Response from Annette on 9 Mar,2024
Hello,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am glad to hear your check in was friendly and I appreciate you letting me know you find our décor getting a little outdated. We are always looking for ways to improve. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Dear Robert,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5.Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
This is the perfect place to stay with a family, for really great value. It’s clean and the staff is very friendly. And the beds a super comfy!!!
Autumn
Stayed 1 night in Jan 2024
Response from Annette on 9 Mar,2024
Dear Autumn,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride to bring the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us and you found our bed super comfy. We have an amazing team that I am very proud of. Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Dear Maria,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am glad you found our beds and room comfortable. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
10/10 Excellent
thyme
14 Jan,2024
thyme
Response from Annette on 17 Jan,2024
Dear Thyme,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of.Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
2/10 Terrible
Jessica
7 Jan,2024
Jessica
Stayed 1 night in Jan 2024
Response from Sam on 3 Feb,2024
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
10/10 Excellent
ILHYUN
5 Jan,2024
ILHYUN
Stayed 1 night in Jan 2024
Response from Annette on 17 Jan,2024
Dear ILHYUN,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 10 out of 10. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
6/10 Okay
Hamidreza
Travelled with family and small children, Travelled with group
3 Jan,2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Indoor Pool were closed, which was not addressed in the adds.
Hamidreza
Stayed 1 night in Dec 2023
Response from Annette on 12 Jan,2024
Dear Hamidreza,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.I am deeply concerned that your recent experience at the Best Western Plus Barclay Hotel was well below your expectations. Please accept my sincere apology, guest satisfaction is the goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors.I noticed that you rated us in the lower portion of satisfaction in many key areas of our business. Please know that we are taking your feedback to heart and focusing on improving. We try at every opportunity to make our guests’ stay as comfortable as possible with no issues causing any undue stress. I apologies for the hot tub being closed during your stay. It looks like it was closed due to an unexpected cleaning from previous guests. It is always our desire to have our guests let us know if there are problems during their stay so It is also our Front Desk Agents mission to ask, “How was your stay”. I am sorry I did not get this opportunity to address your concerns before you left.Again, I apologize for not meeting your expectations during your stay.Sincerely,Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
10/10 Excellent
shannon
2 Jan,2024
shannon
Stayed 2 nights in Dec 2023
Response from Annette on 17 Jan,2024
Dear Shannon,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of.Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Dear Shazia,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Dear Pamela,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am really glad to hear you found our beds and bedding nice. We do our best here.Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Dear Brian,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Although you rated us very highly, thank you; I did notice that we have room for improvement to get the 10’s that we strive for.When I see surveys with scores under 5, I consider them opportunities for improvement. Yes, we strive for perfect fives and are always very interested in opportunities on how to improve our guests’ experience while staying with us. Is there something that we can do differently to change your perception of our property? Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
8/10 Good
Casey
20 Dec,2023
Casey
Stayed 1 night in Dec 2023
Response from Annette on 17 Jan,2024
Dear Casey,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Although you rated us very highly, thank you; I did notice that we have room for improvement to get the 10’s that we strive for.When I see surveys with scores under 5, I consider them opportunities for improvement. Yes, we strive for perfect fives and are always very interested in opportunities on how to improve our guests’ experience while staying with us. Is there something that we can do differently to change your perception of our property? Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
10/10 Excellent
Melissa
18 Dec,2023
Melissa
Stayed 1 night in Dec 2023
Response from Annette on 17 Jan,2024
Dear Melissa,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
My go to accomodation in Port Alberni. Good hotel gym and restaurant. Fast check-in.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Annette on 12 Jan,2024
Thank you,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of, so I am glad to hear we are your go to accommodations here in the Valley. I am glad to also hear you enjoy our gym and I am excited to share we will be adding a Peloton to it in the coming weeks.Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
10/10 Excellent
Autumn
Travelled with family, Travelled with family and small children
We stayed for a weekend dance performance. Despite being on a floor with a lot of other kids on our dance team the room was incredibly quiet. We had a suite and it was quite spacious. The beds were comfortable and everything was clean. And the price was a steal for what we got! Would definitely stay again and suggest to others!
Autumn
Stayed 2 nights in Dec 2023
Response from Annette on 12 Jan,2024
Dear Autumn,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride to bring the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of.Thank you for all your kind words it is always fun to host events and I am really glad to hear you enjoyed your room and the quiet. Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
10/10 Excellent
joanne
23 Nov,2023
joanne
Stayed 1 night in Nov 2023
Response from Annette on 17 Jan,2024
Dear Joanne,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
this centrally located hotel was clean, staff were helpful and friendly. There were lots of amenities nearby- restaurants, the museum either a walk or short drive. However Walmart was on the other side of town.
David
Stayed 2 nights in Oct 2023
Response from Annette on 12 Jan,2024
Dear David,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of.I am glad you found them helpful and friendly.Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Dear Mark,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5 and thank you for finding us convenient with a good restaurant. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
10/10 Excellent
Shawna
2 Nov,2023
Shawna
Stayed 1 night in Nov 2023
Response from Annette on 5 Nov,2023
Dear Shawna,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty.Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 10 out of 10. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Very good staff, friendly and helpful. Pauline, our server at breakfast, was excellent. The food was good. My only criticism was that there was no in-room safe. I found this surprising in a Best Western Plus hotel. Using a safe deposit box at the hotel reception is something I associate with older hotels of less quality.
Sidney
Stayed 2 nights in Oct 2023
Response from Annette on 5 Nov,2023
Dear Sidney,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride to bring the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of, so I am glad to hear you found Pauline excellent. I appreciate your comment on the in room safes as it is something we are working on updating soon. Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Dear Craig,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. When I see surveys with scores of 80 percent, I consider it an opportunity for improvement. Yes, we strive for perfect tens in them all and are always very interested in opportunities on how to improve our guest’s experience while staying with us. Is there something that we can do differently to change your perception of our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride to bring the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. Again, thanks for taking the time and your business. Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Best hotel in Port Alberti! Nice staff, clean, warm room and comfortable bed, convenient for parking.👍👍👍
Sydney
Stayed 1 night in Oct 2023
Response from Annette on 5 Nov,2023
Dear Sydney,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. I Really appreciate your kind words; we work hard here to make sure everyone has a great stay. Super glad to hear you enjoyed your room and found the beds comfortable as well. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
They called right away when they found something that we may have left behind and offered to mail it back to us.
Cherie K
Stayed 1 night in Oct 2023
Response from Annette on 5 Nov,2023
Cherie,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Thank you for all the high marks and completing our Guest Survey regarding your recent stay at our property. Although you rated us very highly, thank you; I did notice that we have room for improvement to get the 5 out of 5 that we strive for. I am so glad to hear they were able to mail you your item back quickly. Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. Again, thank you for taking the time and have a great day!Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Dear Monika,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. It is wonderful to hear you found our staff friendly. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
Dear Ernie,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride to bring the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of. I am glad you were pleasantly surprised. It means we are doing something right. Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel
8/10 Good
John
16 Oct,2023
John
Stayed 1 night in Oct 2023
Response from Annette on 5 Nov,2023
Dear John,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. When I see surveys with a scores of 80 percent, I consider it an opportunities for improvement. Yes, we strive for perfect tens in them all and are always very interested in opportunities on how to improve our guest’s experience while staying with us. Is there something that we can do differently to change your perception of our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride to bring the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. Again, thanks for taking the time and your business. Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel