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Reviews of Grand Hotel and Casino

4 out of 5
Grand Hotel and Casino
Lini Highway, P.O Box 3061, Port Vila, Efate

Reviews

8.2

Very good

Rating 10 - Excellent. 185 out of 563 reviews" "
Rating 8 - Good. 264 out of 563 reviews" "
Rating 6 - Okay. 86 out of 563 reviews" "
Rating 4 - Poor. 20 out of 563 reviews" "
Rating 2 - Terrible. 8 out of 563 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susie

Liked: Cleanliness, property conditions & facilities
We had a wonderful stay. The staff were amazing!
Stayed 1 night in Mar 2024
Response from Res on 21 Mar,2024
Thank you for staying with us, we look forward to welcoming you back.

8/10 Good

Makereta

Stayed 7 nights in Feb 2024
Response from Res on 21 Mar,2024
Thank you for staying with us, we look forward to welcoming you back.

10/10 Excellent

Lanieta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Res on 21 Mar,2024
Thank you for staying with us, we look forward to welcoming you back.

10/10 Excellent

Mustafa

Stayed 1 night in Jan 2024
Response from Res on 21 Mar,2024
Thank you for staying with us, we look forward to welcoming you back.

8/10 Good

Madison

Stayed 4 nights in Jan 2024
Response from Res on 21 Mar,2024
Thank you for staying with us, we look forward to welcoming you back.

8/10 Good

Mustafa

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Res on 21 Mar,2024
Thank you for staying with us, we look forward to welcoming you back.

10/10 Excellent

J Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Nice!
Really enjoyed staying at the Grand. Wonderful views from the balcony. Good food in the restaurant. A super friendly staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Michael

Travelled with family
Stayed 1 night in Jan 2024

8/10 Good

Kevin, ULLADULLA

Stayed 8 nights in Dec 2023
Response from Res on 21 Mar,2024
Thank you for staying with us, we look forward to welcoming you back.

4/10 Poor

Stanley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first impression from the outside is dreadful, dirty and run down, we sat in the taxi and our jaws dropped.Go inside and the reception area is rather underwhelming, then the cigarette smoke hits you and the poor condition inside. The smoke smell is everywhere, comes out of the casino and goes up the stairs, we were on the second floor and could smell it as soon as we opened our door, the foyer area stunk, and it flowed into the dining area. The No smoking non vaping signs outside the front door ignored and the hotel does nothing about it, people smoke and vape in the pool area and on the outside bar area. This place would be great if you like the stench of old smoke and don't mind smoke drifting into your personal space, the smell goes through at least the first 2 floors, we never went any higher, the lifts also stunk of what I don't know, but they were rather putrid. We had a panorama room, room size was good and fittings pretty good, the view is amazing. The pool area really has no shade so not an area you can spend much time in, even if you don't mind other people's smoke. The breakfast was ok, nothing special but did the job. The Alacarte menu, is rather hit and miss, did not have a decent meal there, except for fish and chips. Staff were very friendly and helpful cannot fault them; it is also a good position. The grout on the floor in the foyer area and dining area is absolutely filthy, needs a thorough refurb downstairs. All rooms have a view, Avoid first floor !!
Stayed 10 nights in Dec 2023

10/10 Excellent

Yamila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 6 days at the Grand Hotel and we completely love it! Starting from the staff, they are such a lovely people who take care of all our needs and always with a smile on their faces. The food was also delicious, and the view was glorious. We super recommend this place
Stayed 6 nights in Dec 2023

6/10 Okay

karen Louise

Stayed 8 nights in Dec 2023

8/10 Good

Matthew

Stayed 1 night in Dec 2023

10/10 Excellent

Guo Qiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2023

10/10 Excellent

Chandar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet waterfront property with very friendly staff and great views.
Stayed 8 nights in Nov 2023
Response from Res on 5 Dec,2023
Hi John for your wonderful feedback.We look forward to welcoming you back.

8/10 Good

Milind

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good. The staff were very friendly and helpful.
Stayed 5 nights in Nov 2023
Response from Res on 5 Dec,2023
Hi Milind for your wonderful feedback.We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Res on 5 Dec,2023
Thank you for your wonderful feedback.We look forward to welcoming you back.

8/10 Good

John-Christian Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Res on 5 Dec,2023
Hi John for your wonderful feedback.We look forward to welcoming you back.

10/10 Excellent

Masayuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staffs
Stayed 1 night in Nov 2023
Response from Res on 12 Nov,2023
Thank you for your feedback.We look forward to welcoming you back.

8/10 Good

Matthew, Lapita Plantation

Travelled with partner
Liked: Cleanliness, staff & service
The Grand is a great base when in Port Vila. Staff are friendly and professional We like the suits about 50m2
Stayed 1 night in Nov 2023
Response from Res on 12 Nov,2023
Thank you Matthew for your feedback.We look forward to welcoming you back.

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great views
Response from Res on 30 Oct,2023
Thank you Virginia for you wonderful feedback.We look forward to having you back.

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location ,very central to everything ,spacious rooms and lovely staff.
Stayed 4 nights in Oct 2023
Response from Res on 20 Oct,2023
Thank you Juan for your wonderful feedback and we look forward to welcoming you again.

10/10 Excellent

William A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Res on 20 Oct,2023
Thank you William for your wonderful feedback and we look forward to welcoming you again.

10/10 Excellent

Katherine, O'Fallon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and beautiful property
Stayed 5 nights in Sep 2023
Response from R on 16 Oct,2023
Thank you for your wonderful feedback - we look forward to welcoming you back.

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the heart of town so it’s the place to be. Staff are super friendly and attentive. Rooms are really comfortable.
Stayed 10 nights in Sep 2023
Response from R on 16 Oct,2023
Thank you for your wonderful feedback and we look forward to having you back.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in the heart of Port Vila. Clean, quiet, and safe. Wonderful restaurant downstairs. Staff was helpful and nice.
Stayed 4 nights in Aug 2023
Response from Res on 29 Aug,2023
Greetings from the Grand Hotel & Casino.Thank you Nicole for your feedback.We look forward to welcoming you back.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Res on 24 Aug,2023
Greetings from the Grand Hotel & CasinoThank you John for your feedback.We look forward to welcoming you back.

8/10 Good

faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Excellent location, minutes walk to town. Easily accessible to transportation and for tours. Great service at reception. Restaurant staff need to be a little more attentive to dining guests. Would definitely come back
Stayed 4 nights in Aug 2023
Response from Res on 24 Aug,2023
Greetings from the Grand Hotel & Casino.Thank you Faye for your wonderful Feedback and thank you for the comments.We look forward to welcoming you back.

10/10 Excellent

Crimson Gonzales

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
My stay in the hotel was amazing!!!
Stayed 7 nights in Jul 2023
Response from Res on 17 Aug,2023
Hi Crimson,Thank you for your wonderful feedback.We look forward to welcoming you back

8/10 Good

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Res on 17 Aug,2023
Hi Daria,Thank you for your wonderful feedback.We look forward to welcoming you back

8/10 Good

Sun

Stayed 1 night in Jul 2023
Response from Res on 17 Aug,2023
Hi Sun,Thank you for your wonderful feedback.We look forward to welcoming you back

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the close proximity to town and hospital. Great pool for early morning swims.
Stayed 4 nights in Jul 2023
Response from Res on 26 Jul,2023
Thank you Russell for your wonderful feedback.We look forward to having you back at the Grand Hotel & Casino

10/10 Excellent

N

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Res on 26 Jul,2023
Thank you N for your wonderful feedback.We look forward to having you back at the Grand Hotel & Casino

10/10 Excellent

Donna-Marie

Travelled with family and small children
Hotel is okay and very good location close to town and also ATM machines are the highlight for me, it’s the first pacific island states I visited and have so many machines which is very convenient for tourist. Excellent. Thanks Port Villa for the beautiful scenery.
Stayed 1 night in Jul 2023
Response from Res on 26 Jul,2023
Thank you Donna-Marie for your wonderful feedback.We look forward to having you back at the Grand Hotel & Casino

8/10 Good

Garry

Travelled with family
Liked: Cleanliness, staff & service
The place is a little dated but staff and food were fantastic
Stayed 10 nights in Jun 2023
Response from Res on 7 Jul,2023
Hi Garry,Thank you for your feedback and thankyou for staying with us.We will share that with the team.

8/10 Good

Kerry

Liked: Property conditions & facilities
Very clean, the staff very helpful and friendly. Restaurant mediocre. Too many dishes on the menu that weren't available. Take them off the menu. Restaurant not value for money.
Stayed 13 nights in Jun 2023
Response from Res on 7 Jul,2023
Hi Kerry,Thank you your feedback and thank you for staying with us.We will share that with the team to look into this issue.

8/10 Good

Deborah

Stayed 4 nights in Jun 2023
Response from Res on 26 Jul,2023
Thank you Deborah for your wonderful feedback.We look forward to having you back at the Grand Hotel & Casino

10/10 Excellent

Louise

Stayed 6 nights in Jun 2023
Response from Res on 26 Jul,2023
Thank you Louise for your wonderful feedback.We look forward to having you back at the Grand Hotel & Casino

6/10 Okay

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied stay and experience
The fridge door was broken, bathroom door can’t close, no shower cap! Shampoo and conditioner need to call room service to obtain and buffet was prepaid upon booking but the hotel still charged us until we complained to the management, the next day, they charged us for 2 coffees!
Stayed 3 nights in Jun 2023
Response from Res on 21 Jun,2023
Thank you John for your feedback and thank you for staying with us.We will let the management know and look into this issues.

10/10 Excellent

Espen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very pleasant stay although the after effects of the two cyclones were still visible
Stayed 5 nights in Mar 2023
Response from Res on 26 Mar,2023
Greetings from the Grand Hotel & Casino.Thank you for your wonderful feedback and thank you for staying with us.We will let the team know and we look forward to having you back.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and management were excellent
Stayed 5 nights in Feb 2023
Response from Res on 6 Mar,2023
Greetings from the Grand Hotel & Casino.Thank you Michael for your wonderful feedback. We will share that with the management and team.

6/10 Okay

Ankica

Business traveller
Hotel location works for the market & shops further up in town. Hotel is ok for an overnight transfer wouldn’t suggest staying for a ‘holiday’.
Response from Res on 17 Jan,2023
Greetings Ankica from the Grand Hotel & Casino.Thank you for your feedback, we will let the management and team know.We look forward to welcoming you back!

8/10 Good

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position, comfortable enough and lovely, helpful staff.
Response from Res on 17 Jan,2023
Greetings Audrey from the Grand Hotel & Casino.Thank you for your feed back, we will let the management and team know.We look forward to welcoming you back!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Vikas

Business traveller
Liked: Cleanliness, staff & service, amenities
Good location and courteous staff.
Stayed 12 nights in Nov 2022

4/10 Poor

Andrew

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
After every shower the bathroom floor flooded and was very slippery and dangerous. Asked for pool towels but none available, had to ask each day for in room towels the colour was meant to be white but they were brown and thin. Terrible sewerage smell around pool and outside dining. All out side chairs had holes and uncomfortable to sit. Overall building and contents very old and well passed its use by date. Cannot swim in the pool because over chlorinate burn skin and eyes. Needs some serious money spent
Stayed 6 nights in Oct 2022
Response from Res on 31 Oct,2022
Hi Andrew,Greetings from the Grand Hotel & Casino.We apologies for the issues you had during your stay at the Grand Hotel & Caino.We will let the Management and team know.We will look into the issues you have stated.Thank you for staying with us and we welcoming you back next time.

10/10 Excellent

Timothy

Stayed 4 nights in Oct 2022
Response from Res on 3 Nov,2022
Greetings from the Grand Hotel & Casino.Thank you Timothy for your feedback score and hope that you had enjoyed your stay.We look forward to welcoming you back.