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Reviews of Nalu Retreat & Nordic Spa

5 out of 5
Nalu Retreat & Nordic Spa
1972 Myra Rd, Porters Lake, NS

Reviews

9.4

Exceptional

Rating 10 - Excellent. 10 out of 12 reviews" "
Rating 8 - Good. 1 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property. Very quiet and cozy
Stayed 1 night in Mar 2024
Response from Nalu Retreat on 13 Mar,2024
Thank you for the great review and for choosing to stay with us at Nalu Retreat.

8/10 Good

T. Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Host was very responsive when I needed assistance. Overall impressed with the property.
Stayed 1 night in Dec 2023
Response from Nalu Retreat on 13 Mar,2024
Thank you for your review and for choosing to stay with us.

10/10 Excellent

William

Stayed 2 nights in Dec 2023
Response from Nalu Retreat on 18 Dec,2023
Hi William, thank you so much for your review and for spending time with us, here at Nalu Retreat. We also appreciate you suggestions :) We look forward to hosting you both again soon. Have a great day!

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints amazing
Response from Nalu Retreat on 16 Dec,2023
Hi Jacob, thank you for the great review! We are very pleased that you enjoyed your time with us. We look forward to seeing you again very soon!

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECTIO
We were upgraded to dome 3 with a better view. Everything was absolutely perfect, and I don’t often give perfect reviews. Comfort is second to none, all possible amenities are present, everything feels brand new and is well thought-out, the view is magnificent, wifi works well, I really can’t even find one nit to pick. We would absolutely stay here again if we came back. Bonus: great hiking trails walking distance from the resort!
Stayed 1 night in Sep 2023

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest accommodations I’ve stayed at - Dome 1 was beautifully furnished and decorated, well-stocked and spotless, with all amenities needed and then some. The views were majestic - from the scenic lake to the starry sky at night while in the hot tub. Service was top notch and super responsive. Can’t wait to go back!
Stayed 4 nights in Sep 2023
Response from NaluRetreat on 11 Sept,2023
Thank you for the review and for choosing Nalu Retreat. We love sharing this beautiful part of Nova Scotia with everyone. We look forward to hosting you again soon.

4/10 Poor

brie

Liked: Cleanliness, property conditions & facilities
The check in time and check out time killed it for me. Also the $500 deposit that takes 7 days to reimburse. Check in time is after 4pm and the check out time is 10am for cleaning purposes. So they need 6 hours to clean apparently Anyways, not worth the amount they charge per night for the zero flexible time to check in and out
Stayed 1 night in Sep 2023
Response from NaluRetreat on 11 Sept,2023
It is regrettable that despite our best efforts to provide you with a top-notch experience, your recent visit resulted in a less-than-ideal stay. We strive to uphold the highest standards of service and guest satisfaction at our 5-star accommodations.We generously offered an early check-in at no additional charge as soon as your dome was prepared. Furthermore, we diligently reached out to the service provider to expedite the deposit refund process. Throughout your stay, our team went above and beyond to address your concerns and enhance your experience.However, we must emphasize the importance of maintaining a respectful and courteous environment for all guests and staff members. Regrettably, our staff reported uncomfortable interactions due to your continuous negativity.In light of these circumstances and with a deep consideration for the well-being of our dedicated team, we must regrettably inform you that we cannot extend a future welcome to our retreat. We sincerely hope you find accommodations that better align with your expectations in the future.

10/10 Excellent

Rebecca, BRooksville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful, unique stay. Glamming at its best. You have your own fire pit and hot tub. Views of the lake from your private deck. Better amenities than a hotel. Great Wi-Fi too.
Stayed 2 nights in Aug 2023
Response from Nalu Retreat on 31 Aug,2023
Hi Rebecca, thank you for choosing Nalu Retreat and for the great review. We are very happy you enjoyed your stay with us. Northern Porters lake is such a beautiful part of Nova Scotia. Looking forward to hosting you again very soon!

10/10 Excellent

Chee Fung David

Liked: Cleanliness, staff & service, property conditions & facilities
amazing and better than advertised
Stayed 1 night in Jul 2023
Response from Nalu on 22 Jul,2023
We are so Grateful you enjoyed your stay and appreciate the wonderful review! Please message us if you would like to join us again at Nalu Retreat so we can extend a welcome back gift! Mahalo,Nalu

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice peaceful place to stay. Also very novel and modern.
Stayed 2 nights in Jul 2023
Response from Nalu on 22 Jul,2023
We are so Grateful you enjoyed your stay and appreciate the wonderful review! Please message us if you would like to join us again at Nalu Retreat so we can extend a welcome back gift! Mahalo,Nalu

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Nalu Retreat on 14 Jul,2023
Hi Jonathan, Thank you so much for your wonderful review and we are happy to see you enjoyed your stay with us! We are happy to offer a return discount if you visit us again! Mahalo,Nalu Retreat