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Reviews of Inn at Diamond Cove

3.5 out of 5
Inn at Diamond Cove
22 Mckinley Court, Great Diamond Island, Portland, ME

Reviews

9.0

Wonderful

Rating 10 - Excellent. 90 out of 134 reviews" "
Rating 8 - Good. 24 out of 134 reviews" "
Rating 6 - Okay. 12 out of 134 reviews" "
Rating 4 - Poor. 5 out of 134 reviews" "
Rating 2 - Terrible. 3 out of 134 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2023
Response from Shea on 3 Jan,2024
Dear Jeffery, Thank you for taking the time to review us! We are so glad to hear you enjoyed your stay and we look forward to seeing you again in the near future! Sincerely, Inn at Diamond Cove

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing weekend, I just wish we knew about Diamond Cove sooner
Stayed 1 night in Oct 2023
Response from Shea on 3 Jan,2024
Dear Chris, Thank you for reviewing us! We are so pleased to hear you had a great weekend stay and we can't wait for you to visit us again in the near future! Sincerely, Inn at Diamond Cove

10/10 Excellent

Walter

Liked: Staff & service, room comfort
Can’t wait to go back
Amazing accommodations and the staff was first class. Would highly recommend any personal or business trip there. Cannot commend the staff nearly enough. The rooms were amazing, scenery is unreal, and the food was excellent.
Stayed 1 night in Sep 2023
Response from Shea on 3 Jan,2024
Dear Walter, Thank you for taking the time to review us! We are glad to hear you our staff could accommodate you to meet your expectations! We can't wait to see you again while you are in this area! Sincerely, Inn at Diamond Cove

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel on the island! Staff were warm and welcoming!
Stayed 1 night in Sep 2023
Response from Shea on 3 Jan,2024
Dear Margaret, Thank you for taking the time to share your experience with us! We are so glad to hear you enjoyed your stay and our staff satisfied you! We hope that you will stay here again in the near future. Sincerely, Inn at Diamond Cove

10/10 Excellent

Deborah A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2023
Response from Shea on 3 Jan,2024
Dear Deborah, Thank you for reviewing us! We are so pleased to hear you were satisfied with your stay and we hope to see you again in the near future! Sincerely, Inn at Diamond Cove

6/10 Okay

Theodore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A little uneven. People were nice enough. We were there just as season was ending so this was contributing. The room was very nice except apparently not a single hypoallergenic pillow in the complex. When we asked, we were given some nonsense about it being end of season and they were out. How do have 70 rooms and only feather/down pillows? This is not exactly an unusual allergy. The restaurant was not terrific. Eat on shore and then ferry in for the evening. READ EVERYTHING ON THEIR SITE BEFORE GOING. THEY EXPLAIN NOTHING.

10/10 Excellent

Giovanny

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful getaway with wife enjoy the hotel very much. The only thing that was of was the food there is on 2 restaurant in the island and the food @ the hotel was prepared by student from abroad. Not chefs and for that kind of hotel i believe there should be a chef preparing food for guests. But and amazing experience.
Stayed 2 nights in Sep 2023
Response from Shea on 7 Sept,2023
Dear Giovanny, Thank you for taking the time to review us! We are pleased to hear you enjoyed your time here and that we met your expectations on your getaway with your wife! We hope you will visit us again in the near future so we can meet your expectations again! Sincerely, Inn at Diamond Cove

10/10 Excellent

Carolynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience at Diamond Cove
We had a wonderful gathering of friends at Diamond Cove. It was delightful on all fronts! Lovely accommodations, good food, and a very helpful staff! Thanks you.
Stayed 2 nights in Sep 2023
Response from Shea on 7 Sept,2023
Dear Carolynne, Thank you for taking the time to review us! We are pleased to hear you enjoyed your time with us! We hope that you will visit us again in the near future. Sincerely, Inn at Diamond Cove

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing getaway !! This island and the hotel was the perfect vacation we needed!
Stayed 2 nights in Aug 2023
Response from Shea on 7 Sept,2023
Dear Valerie, Thank you for taking the time to review us! We are pleased to hear you enjoyed your time with us an that this was your perfect vacation! We hope that you will stay here again in the near future. Sincerely, Inn at Diamond Cove

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a beautiful property. The rooms are stunning, very clean and comfy beds. This is a hotel in the woods on an island.Think “Dirty Dancing” resort with families, not a romantic, quiet retreat. First off, DO NOT RESERVE IN ADVANCE. It is hardly ever full and NO fun in the rain. You will be charged in full unless you cancel 2 weeks in advance. There are two major issues: 1. There is no information provided as to how/where/hours to do things…(like eat) other than a simple map in the lobby; and 2. They play CONSTANT banging music at the pool that echoes up onto your 2nd floor balcony. It’s incessant and mind-numbing. Want to turn on the fireplace in your room that you paid extra for? Figure it out…but…it’s a trick. THEY need to turn it in for you EVERY TIME you want to use it. Or…you can take the grate off and, as the front desk told me…try to figure it out on your own. Want food? Figure it out. No answer at the front desk or “restaurant” phone line. No info/hours/transportation info (both off site) etc. There was a line at the desk to ask questions, so we decided to walk. Guess what…no signs pointing you to where to go, and in the dark it’s a challenge. There are no signs/pamphlets and limited people available to assist you. All the staff is under the age of 25. There is also a strong scent they pump throughout which gets to be a bit much after a while. They need printed info in the rooms explaining the amenities and food, signage, and turn down the music and the scent.
Stayed 1 night in Aug 2023

10/10 Excellent

Caitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the inn was one of a kind. The location is gorgeous and we loved escaping the hustle and bustle of Portland for a relaxing evening on the island. Highly recommend!
Stayed 2 nights in Aug 2023
Response from Shea on 19 Aug,2023
Dear Caitlyn, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and that our location satisfied you! We hope that you will stay here again in the near future! Sincerely, Inn at Diamond Cove

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Shea on 19 Aug,2023
Dear Donna, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we could meet your expectations! We hope that you will choose to stay here again in the near future. Sincerely,Inn at Diamond Cove

4/10 Poor

Michelle, steamboat springs

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Shea on 19 Aug,2023
Dear Michelle, Thank you for taking the time to review us! We are sorry to hear you did not enjoy your stay with us as we hope you will directly reach out to our team as we do our very best to ensure the best stay for each of our guests. We hope to see you again soon! Sincerely, Inn at Diamond Cove

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Shea on 19 Aug,2023
Dear Phyllis, Thank you for taking the time to review us! We are so glad to hear you enjoyed your time with us and we look forward to you staying with us again in the near future. Sincerely, Inn at Diamond Cove

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Shea on 19 Aug,2023
Dear Craig, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will stay here again in the near future. Sincerely, Inn at Diamond Cove

10/10 Excellent

Cindi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous! Have never been to great Diamond but I’m coming back!!! Just based on an extraordinary 24 hours at the Inn. Dinner was great- and the waiter Narcis was my favorite part of the trip. A phenomenal guy!
Stayed 1 night in Jul 2023
Response from Shea on 19 Aug,2023
Dear Cindi, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will stay here again in the near future. Sincerely, Inn at Diamond Cove

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to visit
Stayed 1 night in Jul 2023
Response from Shea on 19 Aug,2023
Dear Kathleen, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future. Sincerely, Inn at Diamond Cove

4/10 Poor

KIMBERLY

Liked: Cleanliness
Disliked: Staff & service
Response from Shea on 19 Aug,2023
Dear Kimberly, Thank you for taking the time to review us! We are sorry to hear you did not enjoy your stay with us as we do our very best to ensure great customer service to each of our guests. We hope that you will directly reach out to us so we can know how to make this next stay one to remember! We hope to see you back in the near future. Sincerely, Inn at Diamond Cove

6/10 Okay

Lori

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The location of the facility is wonderful. The island setting is beautiful, and the lack of cars makes it even better. However, the staff is mostly international students, who are outgoing and friendly but who don't seem to be well-trained. They didn't know how to answer questions or provide basic services like adding dining charges to the hotel bill or providing luggage assistance at checkout. Also, there were no housekeeping services provided during our entire stay, which meant no trash removal (even though our room had a kitchen and trash contained food items), and no replenishing of coffee, shampoo, etc. The hotel could easily be a 5 star facility if some basic services were improved.
Stayed 3 nights in Jul 2023
Response from Shea on 19 Aug,2023
Dear Lori, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and our location worked best for you. We hope that you will stay here again so we can ensure the best stay! We hope to see you soon. Sincerely, Inn at Diamond Cove

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Shea on 25 Jul,2023
Dear Ben, Thank you for taking the time to review us! We are happy to hear you enjoyed your stay with us and we hope that you will stay here again in the near future. Sincerely, Inn at Diamond Cove

6/10 Okay

susan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Inn at Diamond Cove on 25 Jul,2023
Dear Susan, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the future. Sincerely, Inn at Diamond Cove

10/10 Excellent

bill

Stayed 3 nights in Jul 2023
Response from Shea on 19 Aug,2023
Dear Bill, Thank you for taking the time to review us! We are pleased to hear you were satisfied with your stay and we hope that you will visit us again in the near future. Sincerely, Inn at Diamond Cove

8/10 Good

Ann

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Shea on 25 Jul,2023
Dear Ann, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future. Sincerely, Inn at Diamond Cove

2/10 Terrible

Yvonne

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in May 2023
Response from Josh Cushing, Regional Director of Operations on 10 Jun,2023
Thank you for your feedback and for staying with us! I am so sorry that your experience opening weekend wasn't what you expected. I know we spoke as I was there and we have taken your feedback and made immediate adjustments to fix things going forward. We have a new Hotel Manager and team in place and they are working very hard to ensure our season ahead is a great one. Please give us another chance. Thank you!

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Inn at Diamond Cove. It started off a little rough as we couldn’t get anyone to answer the phone on the day of checkin. This made our transfer to the island a bit complicated. After several attempts we finally got someone and worked everything out. We then discovered the main restaurant on the island was closed for the season so only the bar cafe was open. We learned the hotel was closing after our weekend there. The food was good but they had a hard time handling a gluten free guest. The smell in the upstairs hallway wreaked of a really strong perfume that was annoying. This is apparently pumped into the ventilation system. Otherwise we enjoyed the location, walking around the island, and the ambiance of the hotel. Would definitely come again in season, not the last weekend they’re open.
Stayed 2 nights in Oct 2022
Response from Manny Sanchez- General Manager on 14 Oct,2022
Dear, Thanks for such an amazing review!! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. It's fantastic that you were able to take advantage of our hotel. We look forward to hosting you and your family again in the future!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and serene inn. The ferry is a little inconvenient but if you want to be out of the city, it is well worth it!
Stayed 4 nights in Oct 2022
Response from Manny Sanchez- General Manager on 14 Oct,2022
Dear, Thanks for such an amazing review!! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. It's fantastic that you were able to take advantage of our hotel. We look forward to hosting you and your family again in the future!

8/10 Good

David

Stayed 3 nights in Sep 2022

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent excellent
Stayed 1 night in Sep 2022
Response from Manny Sanchez- General Manager on 7 Oct,2022
Thank you for taking the time to share your amazing review! I am so glad that you experienced the world-class service provided by our wonderful team and most importantly and most important that you enjoyed it.We will look forward to welcoming you back in the near future. If you need any further assistance with your reservation, please contact us directly.

2/10 Terrible

Marlene

Disliked: Staff & service, property conditions & facilities
They have very impolite management here. Their policy specifically stated that they have an outdoor pool open until 9 PM and he came and he shouted at me at 7 PM to get out. And he didn’t take responsibility for the fact that his policy was outdated. Mind your manners next time.
Stayed 1 night in Sep 2022
Response from Manny Sanchez on 1 Oct,2022
Dear Marlene, We are always working very hard to provide the best experiences for all of our guests. We were aware of your request to cancel your reservation through Expedia and we regret we couldn’t help as your reservation was subject to Expedia terms and conditions. It's unfortunate to see that we could have done more for you during your stay and we sincerely apologized for any awkwardness.I hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.Please, contact me directly so we can discuss your experience. Sincerely, Manny Sanchez General ManagerGreat Diamond Island - Portland, Maine22 McKinley CourtPortland, ME 04109

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Weekend
We went for two nights for an anniversary trip, and it did not disappoint! The inn was adorable, modern, and clean. The food was awesome, and the amenities were great! It was the last weekend of the season so it felt weirdly quiet, but was the perfect getaway!
Stayed 2 nights in Sep 2022
Response from Manny Sanchez on 30 Sept,2022
Thank you for taking the time to share your amazing review! I am so glad that you experienced the world-class service provided by our wonderful team and most importantly and most important that you enjoyed it.We will look forward to welcoming you back in the near future. If you need any further assistance with your reservation, please contact us directly.Sincerely, Manny Sanchez General ManagerGreat Diamond Island - Portland, Maine22 McKinley CourtPortland, ME 04109 manuel.sanchez@hilton.com

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Manny Sanchez on 30 Sept,2022
Thank you for taking an instant to share your experience.We endeavor to provide outstanding service and it was my honor to have you. We're looking frontward to welcoming you back to our hotel in the not-too-distant future.Sincerely, Manny Sanchez General ManagerGreat Diamond Island - Portland, Maine22 McKinley CourtPortland, ME 04109msanchez@colwenhotels.com manuel.sanchez@hilton.com

10/10 Excellent

Audra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager, Manny was great! Went out of his way to take care of guests. A lot of hardworking and personable staff. Clean rooms. Would be fun to have some activities on the grounds- locals should be happy to have this property on this island.
Stayed 2 nights in Sep 2022
Response from Manny Sanchez on 1 Oct,2022
Thank you for taking the time to share your amazing review! I am so glad that you experienced the world-class service provided by our wonderful team and most importantly and most important that you enjoyed it. happy I was able to make a difference.We will look forward to welcoming you back in the near future. If you need any further assistance with your reservation, please contact us directly.

10/10 Excellent

Suchari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous walking trails, relaxed friendly atmosphere. Some of the hikes are no longer accessible due to private construction - updated maps would be helpful.
Stayed 3 nights in Aug 2022
Response from Manny Sanchez on 30 Sept,2022
We're thrilled to hear you enjoyed your stay at the Inn at Diamond Cove and appreciated our cleanliness, easy check-in, and breathtaking views. It's our pleasure to accommodate you and we appreciate your praise. We're looking forward to sharing another amazing experience with you soon.Sincerely, Manny Sanchez General ManagerGreat Diamond Island - Portland, Maine22 McKinley CourtPortland, ME 04109msanchez@colwenhotels.com manuel.sanchez@hilton.com

10/10 Excellent

Louis, West Harrison

Liked: Cleanliness, amenities, property conditions & facilities
Great property- just know that you are on an island, reachable only by ferry or boat
Stayed 2 nights in Aug 2022
Response from Manny Sanchez on 1 Oct,2022
Thanks for your feedback. Our property is unique and the experience of being on an island makes it more special.We were thrilled of having you!!!

10/10 Excellent

Allison

Stayed 4 nights in Aug 2022

10/10 Excellent

Nereida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Manny Sanchez on 30 Sept,2022
Dear, Thanks for such an amazing review!! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. It's fantastic that you were able to take advantage of our hotel. We look forward to hosting you and your family again in the future!Sincerely, Manny Sanchez General ManagerGreat Diamond Island - Portland, Maine22 McKinley CourtPortland, ME 04109msanchez@colwenhotels.com manuel.sanchez@hilton.com

6/10 Okay

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service
Very hard working yet understaffed employees. Hot tib non functional and heat out on swimming pool on best day for swimming. No housekeeping. Just unacceptable at price point.
Stayed 5 nights in Aug 2022
Response from Manny Sanchez on 30 Sept,2022
Dear, We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay.I hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.Please, contact me directly so we can discuss your experience. Sincerely, Manny Sanchez General ManagerGreat Diamond Island - Portland, Maine22 McKinley CourtPortland, ME 04109msanchez@colwenhotels.com manuel.sanchez@hilton.com

8/10 Good

Denise, St Louis

Liked: Cleanliness, amenities, property conditions & facilities
The property is gorgeous. Staff is very nice. Inexperienced at caring for guests where ferry is only transportation and golf cart or shuttle pick up is necessary. Catch as catch can in terms of transport. When they could do it for you, they were sure pleasant about it. But unreliable.
Stayed 4 nights in Jul 2022
Response from Manny Sanchez on 1 Oct,2022
Thank you for taking the time to share your amazing review! I am so glad that you experienced the world-class service provided by our wonderful team and most importantly and most important that you enjoyed it.We will look forward to welcoming you back in the near future. If you need any further assistance with your reservation, please contact us directly.

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very pleasant and our room was very nice.
Stayed 3 nights in Aug 2022
Response from Manny Sanchez on 1 Oct,2022
Thank you for taking the time to share your review! I am so glad that you experienced the world-class service provided by our wonderful team and most importantly and most important that you enjoyed it.We will look forward to welcoming you back in the near future. If you need any further assistance with your reservation, please contact us directly.

6/10 Okay

Philip

Business traveller
This is on a Island and no cars are allowed.
consumer beware... this is on a Island and there are no cars permissible there. the booking did not disclose this. Cove is not the same as Island. WE never saw the property so I cant speak of the stay. They refused my refund then agreed to refund some of it. but kept 580 for the first night. DO your research so it does not happen to you. Hotels.com did not state this at all. I reviewed my booking!!!
Stayed 3 nights in Aug 2022

10/10 Excellent

Raminderjeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was an amazing trip and excellent stay. Rooms were comfortable and excellent service. There are few dining options on the island but food was great at all. I will definitely recommend a short stay at the Diamond Inn.
Stayed 2 nights in Aug 2022
Response from Manny Sanchez on 30 Sept,2022
Dear, Thanks for such an amazing review!! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. It's fantastic that you were able to take advantage of our hotel. We look forward to hosting you and your family again in the future!Sincerely, Manny Sanchez General ManagerGreat Diamond Island - Portland, Maine22 McKinley CourtPortland, ME 04109msanchez@colwenhotels.com manuel.sanchez@hilton.com

6/10 Okay

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Lovely bathroom
Stayed 2 nights in Aug 2022
Response from Manny Sanchez on 30 Sept,2022
We're thrilled to hear you enjoyed your stay at the Inn at Diamond Cove and appreciated our cleanliness. It's our pleasure to accommodate you and we appreciate your praise. We're looking forward to sharing another amazing experience with you soon.Sincerely, Manny Sanchez General ManagerGreat Diamond Island - Portland, Maine22 McKinley CourtPortland, ME 04109msanchez@colwenhotels.com manuel.sanchez@hilton.com

4/10 Poor

Daphne

Travelled with family
Liked: Cleanliness
AC not working second night at property. Checked out no refund for third night.
Stayed 3 nights in Aug 2022
Response from Manny Sanchez on 30 Sept,2022
Dear, We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay.I hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.Sincerely, Manny Sanchez General ManagerGreat Diamond Island - Portland, Maine22 McKinley CourtPortland, ME 04109msanchez@colwenhotels.com manuel.sanchez@hilton.com

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Stay.
Stayed there for three days. Lovely inn with a young, enthusiastic staff. Definitely a staff shortage, but that is an industry-wide problem. The inn hired college aged Eastern European personnel who were both pleasant and attentive. Limited activities at the resort and on the island, but that is not necessarily a bad thing. It gave my wife and I more time to read books and sip cocktails on the relaxing patio.
Stayed 3 nights in Aug 2022
Response from Manny Sanchez on 30 Sept,2022
Thanks for such an amazing review!! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. It's fantastic that you were able to take advantage of our hotel. We look forward to hosting you and your family again in the future!Sincerely, Manny Sanchez General ManagerGreat Diamond Island - Portland, Maine22 McKinley CourtPortland, ME 04109msanchez@colwenhotels.com manuel.sanchez@hilton.com

10/10 Excellent

Marybeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inn at Diamond Cove was an amazing weekend stay! The property and our suite were beautiful
Stayed 3 nights in Aug 2022
Response from Manny Sanchez on 30 Sept,2022
Dear, Thanks for such an amazing review!! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. It's fantastic that you were able to take advantage of our hotel. We look forward to hosting you and your family again in the future!Sincerely, Manny Sanchez General ManagerGreat Diamond Island - Portland, Maine22 McKinley CourtPortland, ME 04109msanchez@colwenhotels.com manuel.sanchez@hilton.com

10/10 Excellent

Elisia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, will definitely be returning!
We loved our stay at the Inn at Diamond Cove, the staff was super friendly and welcoming, the on-site restaurant was super convenient and the pool and hot tub were beautiful. We were also able to use the ferry to get to some of the other neighboring islands for fun day trips. We will definitely be coming back!
Stayed 2 nights in Jul 2022
Response from Manny Sanchez on 30 Sept,2022
We're thrilled to hear you enjoyed your stay at the Inn at Diamond Cove and appreciated our cleanliness, easy check-in, and breathtaking views. It's our pleasure to accommodate you and we appreciate your praise. We're looking forward to sharing another amazing experience with you soon.Sincerely, Manny Sanchez General ManagerGreat Diamond Island - Portland, Maine22 McKinley CourtPortland, ME 04109msanchez@colwenhotels.com manuel.sanchez@hilton.com

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn and the surrounding grounds are beautiful. The staff were very pleasant and helpful though it was apparent they were doing multiple jobs. It should be noted that there are very limited activities for children. It has a very calm and relaxed vibe that I found very appealing.
Stayed 3 nights in Jul 2022
Response from Manny Sanchez on 30 Sept,2022
Dear, Thanks for such an amazing review!! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. It's fantastic that you were able to take advantage of our hotel. We look forward to hosting you and your family again in the future!Sincerely, Manny Sanchez General ManagerGreat Diamond Island - Portland, Maine22 McKinley CourtPortland, ME 04109msanchez@colwenhotels.com manuel.sanchez@hilton.com

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gem! Better for adults
Stayed 1 night in Jul 2022
Response from Manny Sanchez on 30 Sept,2022
We're thrilled to hear you enjoyed your stay at the Inn at Diamond Cove and appreciated our cleanliness, easy check-in, and breathtaking views. It's our pleasure to accommodate you and we appreciate your praise. We're looking forward to sharing another amazing experience with you soon.Sincerely, Manny Sanchez General ManagerGreat Diamond Island - Portland, Maine22 McKinley CourtPortland, ME 04109msanchez@colwenhotels.com manuel.sanchez@hilton.com

6/10 Okay

Cory

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice, but go in with the right expectations
First of all, it wasn't clear to me when I booked that this property is located ON AN ISLAND. That completely changed the feel of our vacation. It was a unique experience and there were many nice aspects about staying on the island, but if you want to spend time in Portland, understand that you will be either paying for an expensive water taxi or tied to a ferry schedule. The hotel itself was very nice and the staff was lovely (even though I don't think we spoke to a single employee over the age of 25, which was interesting). However, the amenities are quite outdated and not what we pictured. The "fitness center" is filled with old equipment, the "arcade" has one functioning video game, the "bowling alley" is candlepin bowling where you have to set up the pins yourself, and the bike rentals are for no less than six hours at a time. Oh, and the fireplace in our room did not work. If you are aware of all this and still think it sounds like something you're interested in, you'll probably have a wonderful time. For us, while it didn't ruin our trip by any means, if we had to do it over again, we definitely would have picked a place right in Portland.
Stayed 4 nights in Jul 2022

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was friendly and tried their very best. There was confusion, however, in directions for parking, arrival, and general workings of the hotel. As sweet as the Island is, as nice as the rooms are, many of the other amenities were substandard, the hotel is understaffed, and general confusion abounds.
Stayed 5 nights in Jul 2022
Response from Manny Sanchez on 1 Oct,2022
Thank you or taking the time to share your experience and we are sorry we could not meet your expectations.We will look forward to welcoming you back in the near future. If you need any further assistance with your reservation, please contact us directly.