Pozo de la Serna Holidays

I like the place coz it’s walking distance to the metro and center but it’s not a hotel. There’s no reception. It’s an apartment. Not 24 hour . The main door is locked . I came to the place around 2 am good thing there’s a guy who came out and I was able to get in the building . Waited again. Somebody came down and told me the person in charge is in the 3rd floor. . I was gonna leave and find a real hotel. But tried to knock at the door so loud finally a guy came out awaken by my banging at the door . It’s crazy . Next time you have to check clearly the place you are staying .

Location is great. It is very clean and has everything you need. However, the shower leaked so much it was difficult to keep up when 3 people needed to shower and toaster did not work. I contacted management and nothing was done. Overall it was good.

Great place in the center of the city center

This hotel seems to be a hidden little gem within Madrid. The staff was friendly and accommodating. The rooms albeit it wasn’t the Ritz Carlton, it wasn’t a Motel 6 either. It was a pleasing stay. I’d definitely stay here again. If you’re traveling w family, this is the place.

Perfect location if you’re looking to be in the center of it all. The rooftop bar is a great place to relax. After a long day of sightseeing. It has great bites as well.. The staff is very helpful and friendly.