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Collection O Hotel Del Portal, Puebla

3.5 star property
Colonial hotel with 24-hour front desk and restaurant

Choose dates to view prices

Photo gallery for Collection O Hotel Del Portal, Puebla

1 bedroom, premium bedding, in-room safe, desk
Reception
Lunch and dinner served, Mexican cuisine
Lobby sitting area
Front of property – evening/night

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Room options

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About the area

Map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Puebla Convention Center - 7 min walk - 0.6 km
  • Centro Expositor - 5 min drive - 2.7 km
  • Angelopolis Commercial Center - 7 min drive - 5.6 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 40 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪La Porfiriana - ‬1 min walk
  • ‪The Italian Coffee Company - ‬1 min walk
  • ‪Vittorio's - ‬1 min walk
  • ‪Café & Tocino - ‬1 min walk

About this property

Collection O Hotel Del Portal, Puebla

Hotel near Zócalo de Puebla
Puebla Cathedral is located near Collection O Hotel Del Portal, Puebla, which provides a terrace, dry cleaning/laundry services and a bar. The on-site Mexican cuisine family restaurant, LA NOGADA, offers lunch and dinner. In addition to a business centre, guests can connect to free in-room WiFi.
Additional perks include:
  • A lift, luggage storage and concierge services
  • Tour/ticket information, a banquet hall and a 24-hour front desk
  • A front desk safe, meeting rooms and a vending machine
Room features
All 90 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks such as free WiFi and sound-insulated walls.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, fans and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 120 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Nearby parking fee: MXN 120 per night (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

There is limited hot water on site
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel del Portal
Hotel del Portal Puebla
Collection O Portal, Puebla
Collection O Hotel Del Portal
Collection O Hotel Del Portal Puebla
Collection O Hotel Del Portal, Puebla Hotel
Collection O Hotel Del Portal, Puebla Puebla
Collection O Hotel Del Portal, Puebla Hotel Puebla

Frequently asked questions

Is Collection O Hotel Del Portal, Puebla pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Collection O Hotel Del Portal, Puebla?

Check-in begins at 3:00 PM.

What time is check-out at Collection O Hotel Del Portal, Puebla?

Checkout is at noon.

Where is Collection O Hotel Del Portal, Puebla located?

Located in Puebla Historic Center, this hotel is steps away from Zócalo de Puebla and Puebla Cathedral. Iglesia de la Compañía and Poblano de Arte Virreinal Museum are just steps away. Puebla–Cholula Tourist Train Terminal is 24 minutes by foot.

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Collection O Hotel Del Portal, Puebla Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 355 out of 884 reviews
Rating 8 - Good. 283 out of 884 reviews
Rating 6 - Okay. 131 out of 884 reviews
Rating 4 - Poor. 62 out of 884 reviews
Rating 2 - Terrible. 53 out of 884 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

Great location
Stayed 2 nights in Mar 2025

8/10

it was a very convenient location to Central
Stayed 5 nights in Mar 2025

10/10

Will definitely be back
Stayed 4 nights in May 2025

10/10

Right on the hart off Puebla you can walk everywhere from A lot off places to visit nearby
Stayed 1 night in Feb 2025

10/10

The customer service was great, i stayed here in the past and it was great that's i choosed it again cause customer service has always been great
Stayed 4 nights in Mar 2025

10/10

Ecelente
Stayed 2 nights in Mar 2025

10/10

I love this place is amazingthanks to all the staff very friendly 💕
Stayed 3 nights in Oct 2024

10/10

The family room was pretty great for my family and I. The staff was super helpful. It was a great stay. The building itself is old and very nicely kept. What could've made it better was an a/c but we had a fan in the room, it doubles as white noise to sleep 😴 🙂
Stayed 1 night in Apr 2025

8/10

Nice place, a little old and low ceilings Is noisy due to location but gets quieter after 1am
Stayed 1 night in Apr 2025

8/10

Great location. But the place definitely shows its age, and wear and tear. Staff couldn’t seem to care less.
Stayed 3 nights in Mar 2025

8/10

It was close to the places I wanted to visit in the Historic Centre
Stayed 1 night in Nov 2024

2/10

Stay away from this place. They did not return my passport.
Stayed 1 night in May 2025

10/10

.
Stayed 6 nights in Jun 2025

10/10

Every thing its very good
Stayed 1 night in Feb 2025

10/10

Very well
Stayed 1 night in Feb 2025

10/10

😍
Stayed 1 night in Mar 2025

8/10

Love it!
Stayed 1 night in Jan 2025

8/10

Good
Stayed 1 night in Mar 2025

4/10

Two nights there was no hot water. The rooms without view are very small and have no ventilation. The housekeeping staff were very friendly, but not the front desk staff.
Stayed 4 nights in May 2025

8/10

Good
Stayed 1 night in Mar 2025

10/10

The property is less than a half block walk from what most everybody goes there to see, the zocalo and the cathedral. With that half block walk, you get a very nich hotel room at half the cost of other hotels directly in front of the zocalo. Most of the hotels in this area are old hotels. This hotel is not exception. Given that, I enjoy staying in a historic area and a historic hotel. Even though old, it still has been updated with modern day conviences.
Stayed 2 nights in Mar 2025

8/10

Location/Price
Stayed 1 night in Dec 2024

10/10

.
Stayed 1 night in Apr 2025

6/10

Unfortunately the room we had was poorly ventilated. There was a fan that did not help. There was a small window that opened to a closed, roofed courtyard. The ceiling was low in the room and kept the heat close. We slept poorly. The location was excellent If I could be assured of a better room I might stay again. The room definitely needed upgrades, ventilation especially.
Stayed 4 nights in May 2025

10/10

Guests should have a slipper for moving around in the room, tiles are very cold. Otherwise it is a pleasant stay.
Stayed 3 nights in Oct 2024