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Reviews of Hotel Casa Monarca

3 out of 5
Hotel Casa Monarca
303 Calle 7 Sur Centro, Puebla, PUE

Reviews

9.6

Exceptional

Rating 10 - Excellent. 55 out of 69 reviews" "
Rating 8 - Good. 13 out of 69 reviews" "
Rating 6 - Okay. 1 out of 69 reviews" "
Rating 4 - Poor. 0 out of 69 reviews" "
Rating 2 - Terrible. 0 out of 69 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice decoration, and clean, I have 4 Samsung tvs but these one was so bad the receptionist had to come and fix it …and next Morning again hard to work with
Stayed 2 nights in Jan 2024
Response from equipo monarca on 15 Feb,2024
¡Gracias por alojarnos aquí! Tu opinión es muy importante para nosotros.vamos a trabajar en ello para mejorar el uso de las pantallas

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from equipo monarca on 15 Feb,2024
¡Gracias por alojarnos aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff! Will make this my stay for all future trips to Puebla!
Stayed 2 nights in Oct 2023
Response from equipo monarca on 26 Oct,2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Luis, waco

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es muy cómodo y lindo
Stayed 1 night in Sep 2023
Response from equipo monarca on 26 Oct,2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

AHM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was large and comfortable, but the frosted windows meant there was no view to the outside.
Stayed 1 night in Sep 2023
Response from equipo monarca on 26 Oct,2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Maybe staff more than one person at a time?
The only negative experience I had was when, one of the nights I stayed at the hotel, I came back to find the front door to the hotel locked, with no one present at the front desk or within earshot of my knocking on the door. This was the case for approximately 15 minutes, until an employee appeared on the sidewalk and let me into the building. I felt vulnerable standing out there on the street with nowhere to do, and with important items in my room. It was not the end of the world, but not ideal, either.
Stayed 3 nights in Apr 2023

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we didn't like about this property the windows we're all sealed, we couldn't get fresh air inside the room .it was plenty light coming through the windows,but no fresh air
Stayed 3 nights in Mar 2023

10/10 Excellent

kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Casa Monarca! The staff was welcoming, friendly, and helpful - always ready to give directions, advice about sites to visit, restaurants, tours and shops or answer any questions we had. They spoke English very well and were happy to help us with our beginning Spanish. They made us feel at home! The room was beautiful, spacious and comfortable. The restaurant was convenient with a variety of options, friendly staff and great coffee. We extended our stay and returned for a few last days before we left Mexico. We will return as soon as we can!
Stayed 4 nights in Feb 2023

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very helpful staff, close to Centro Historico, convenient cafe/restaurant next door...
Stayed 3 nights in Feb 2023

8/10 Good

John, Salt Lake City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Lyudmila, Powell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is situated in a good and quite location, only 10 minutes walk from the Cathedral. Very cool and cozy design with the convenience of a small cafe and excellent food. Everything was very clean, the beds are comfy, and the staff was the best! They tried to help any way they could assisting us with English translation and finding a driver. Highly recommend it!
Stayed 3 nights in May 2022

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peace it feels, quiet, the room son beautiful, decoration in the room and hotel. The staff so kind and helpful!! Ecerything was more than perfect, thank you
Stayed 2 nights in Apr 2022

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel experiences ever.
Stayed 3 nights in Feb 2022

10/10 Excellent

Ivo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I immediately booked again. Really really really nice hotel!!!!
Stayed 1 night in Jan 2022

10/10 Excellent

GUERRERO, LAS VEGAS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small hotel if your looking to be within walking distance of El Zocalo and restaurants/bars/shopping. The hotel only has 10 rooms but they are very nice. We had a balcony in our room but if your a light sleeper I would not recommend since its facing the main street. Carlos the bell man was excellent!! Great recommendations on restaurants and places to go. Overall the hotel is very nice and can't beat the price.
Stayed 3 nights in Nov 2021

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

George

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from NALLELY R on 31 May,2021
GRACIAS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2021
Response from NALLELY R on 31 May,2021
GRACIAS

10/10 Excellent

J Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantástico y con gran ubicación
Precioso hotel y fantástica atención, especialmente de parte del Sr. Carlos
Stayed 1 night in Mar 2021
Response from NALLELY R on 31 May,2021
GRACIAS POR SUS COMENTARIOS

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel... would go back for sure
The hotel is really nice. The rooms are comfortable and of good size. Really clean and great bed. No external noice on the room that we stayed. Location is great. The service is superb, probably one of the best. The cafe where breakfast is served is really good... ask for some mole one of the best in Puebla. Parking is a block away so no issues there.
Stayed 3 nights in Nov 2020
Response from NALLELY R on 31 May,2021
GRACIAS POR SUS COMENTARIOS

10/10 Excellent

Stephen C.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 2 nights in Nov 2020
Response from NALLELY R on 31 May,2021
GRACIAS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from NALLELY R on 31 May,2021
GRACIAS

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020
Response from NALLELY R on 31 May,2021
GRACIAS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable and very helpful staff , good location 🙂
Stayed 7 nights in Jan 2020
Response from nallely r on 25 Feb,2020
thank you for your comments

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was like in new condition with plenty of natural light (room with balcony and city view). It is about a 5 mins walk from the Zocalo (city center), with a bakery attached to the Hotel where breakfast is also served, and a convenient store is less then a minute walk at the corner. Staff there was also friendly and helpful.
Stayed 2 nights in Jan 2020
Response from nallely r on 25 Feb,2020
thank you for your comments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, Quiet hotel in el centro histórico. Good breakfast included
Stayed 2 nights in Dec 2019
Response from NALLELY R on 31 May,2021
GRACIAS POR SUS COMENTARIOS

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from NALLELY R on 31 May,2021
GRACIAS

8/10 Good

BARIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from nallely rodriguez on 9 Oct,2019
gracias por habernos elegido

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Puebla
Great stay, loved it! Big comfortable room, well attentive staff who gave great food recommendations around the area and who were always ready to help whenever necessary.
Stayed 2 nights in Sep 2019
Response from nallely rodriguez on 7 Oct,2019
thank you for yours comments

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
No servía el toma corriente ni la lámpara del baño
Stayed 3 nights in Apr 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Está bien , pero baño huele mucho en la habitación y hay muchos bichitos tipo termitas
Stayed 1 night in Apr 2024

10/10 Excellent

Astor Adolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy bonito, excelente para parejas muy bien cuidado y un excelente trato de todo el personal de hotel, el local de café que esta a un lado excelente y te ofrece descuento por estar en el hotel., en pocas palabras todo MUY BIEN.
Stayed 5 nights in Feb 2024
Response from equipo monarca on 15 Feb,2024
¡Gracias por alojarnos aquí! Tu opinión es muy importante para nosotros.

8/10 Good

José Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from equipo monarca on 30 Dec,2023
¡Gracias por alojarnos aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Rosa Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó porque el hotel no es grande y eso hace que la atención sea más personalizada, está limpio y tiene acceso a un restaurant, y además aunque la decoración es tradicional está muy modernizado en los servicio
Stayed 2 nights in Nov 2023
Response from equipo monarca on 30 Dec,2023
¡Gracias por alojarnos aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Sananda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from equipo monarca on 25 Nov,2023
Gracias por habernos elegido fue un placer atenderlos

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from equipo monarca on 28 Oct,2023
gracias por su visita

10/10 Excellent

Wesley W

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELETNE
Siempre que voy a Puebla me quedo en el Monarca y me encanta. Esta en el mero centro historico y la amabilidad es su distintivo aparte de que es un hotel muy bonito, limpio y super comodo.
Stayed 2 nights in Sep 2023
Response from equipo monarca on 26 Oct,2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Eliseria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto felicitó al personal del hotel todo muy bien agradezco la hospitalidad de mi estancia
Stayed 2 nights in Aug 2023
Response from equipo monarca on 26 Oct,2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

ERIC J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilo y acogedor
Todo súper bien. Tal vez cambiar los silloncitos en la salita de TV porque son algo incómodos.
Stayed 4 nights in Jul 2023

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble
Nos encantó, el hotel es bonito y los cuartos acogedores, las camas muy cómodas, lo recomiendo ampliamente, la próxima vez que vaya a Puebla, me hospedare ahí, todos fueron muy amables, y la ubicación nos encantó, super cerca del centro, te puedes ir caminando, de verdad que lo recomiendo mucho, vale la pena lo que pagas,
Stayed 2 nights in Jul 2023

10/10 Excellent

Rodrigo

Stayed 1 night in Mar 2023

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran Opción!!
Stayed 2 nights in Feb 2023

10/10 Excellent

Irma M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Mayra

Travelled with family
Servicio de recepción no bueno
La atención de recepción no fue buena, el parque teníamos un horario especifico para que nos recibieran el vehículo.
Stayed 2 nights in Dec 2022

10/10 Excellent

Jeanne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This boutique hotel es a renovated historical building. It is very comfortable and well decorated. The staff is very helpful and the restaurant associated with the hotel has excellent coffee and a great selection of breakfast options and juices.
Stayed 6 nights in Dec 2022

10/10 Excellent

Clementina Mariana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar acogedor, limpio y con buen servicio. La cafetería que tienen al lado con buenos alimentos y excelente servicio.
Stayed 3 nights in Nov 2022

10/10 Excellent

Alejandro

Stayed 1 night in Jul 2022