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Santo Refugio Heritage Hotel

3.5 star property
Hotel with free parking, near Great Pyramid of Cholula

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Photo gallery for Santo Refugio Heritage Hotel

Lobby sitting area
1 bedroom, premium bedding, down duvets, minibar
Lobby
Exterior
1 bedroom, premium bedding, down duvets, minibar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Pool
  • Breakfast available
  • Laundry

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, down duvets, minibar

Superior Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Design Double Room

1 bedroom, premium bedding, down duvets, minibar

Design Double Room

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Day bed
Separate bedroom
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Design Room

1 bedroom, premium bedding, down duvets, minibar

Design Room

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Day bed
Separate bedroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Santiago Momoxpan, San Andrés Cholula, PUE, 72775

What's nearby

  • University of the Americas Puebla - 15 min walk - 1.3 km
  • Great Pyramid of Cholula - 4 min drive - 3.0 km
  • Triangulo Las Animas Shopping Center - 8 min drive - 8.2 km
  • Metropolitan Auditorium - 8 min drive - 9.4 km
  • Angelopolis Commercial Center - 8 min drive - 9.7 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 26 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 27 min drive

Restaurants

  • ‪Juguería Conchita - ‬7 min drive
  • ‪Hacienda Santa Teresa - ‬7 min drive
  • ‪Humo Gris Boutique - ‬12 min walk
  • ‪Hot dogs y Hamburguesas Carcaña - ‬5 min walk
  • ‪Pozolería "Flor de María - ‬7 min walk

About this property

Santo Refugio Heritage Hotel

Hotel near Great Pyramid of Cholula
Located close to Triangulo Las Animas Shopping Center and Metropolitan Auditorium, Santo Refugio Heritage Hotel provides a terrace, a garden and a library. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a fireplace in reception.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), access to a nearby indoor pool and express check-out
  • A banquet hall, 2 meeting rooms and a telescope
Room features
All guest rooms are individually furnished, and include comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Changing tables, children's books and art supplies
  • Rainfall showers, free toiletries and hairdryers
  • 32-inch LCD TVs with cable channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

English, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking (max 10 spaces per unit)
  • Onsite parking options include a garage and a carport

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 195 to 390 for adults and MXN 95 to 225 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Children's pool
  • Indoor pool
  • Indoor pool (guest access)
  • Library

Family friendly

  • Art supplies
  • Changing table
  • Children's books
  • Children's pool
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: MXN 350
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 350
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from May 29 2025 to June 8 2025 (dates subject to change):
  • Dining venue(s)
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 590, per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls and an off-lead area are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 195 to 390 for adults and MXN 95 to 225 for children
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 590 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: MXN 350 (subject to availability)
  • Late check-out fee: MXN 350 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property does not have any lifts
Pool access available from 8:30 AM to 9:30 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Santo Refugio Heritage
Santo Refugio Heritage Hotel Hotel
Santo Refugio Heritage Hotel San Andrés Cholula
Santo Refugio Heritage Hotel Hotel San Andrés Cholula

Frequently asked questions

Does Santo Refugio Heritage Hotel have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 8:30 AM to 9:30 PM. The swimming pool will be unavailable from May 29 2025 until June 8 2025 (dates subject to change).

Is Santo Refugio Heritage Hotel pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 10 kg per pet. There's a deposit of MXN 1000 per stay and a fee of MXN 590 per pet, per day. Service animals are exempt from fees.

How much is parking at Santo Refugio Heritage Hotel?

Self-parking is free at this property.

What time is check-in at Santo Refugio Heritage Hotel?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Early check-in is available for a fee of MXN 350 (subject to availability). After-hours check-in is not available.

What time is check-out at Santo Refugio Heritage Hotel?

Checkout is at noon. Late checkout is available for MXN 350 (subject to availability).

Where is Santo Refugio Heritage Hotel located?

Located in Cholula, this hotel is 2 mi (3.2 km) from Great Pyramid of Cholula, and within 6 mi (10 km) of FINSA and Triangulo Las Animas Shopping Center. Angelopolis Commercial Center and Metropolitan Auditorium are also within 9 mi (15 km).

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Santo Refugio Heritage Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 49 out of 67 reviews
Rating 8 - Good. 14 out of 67 reviews
Rating 6 - Okay. 3 out of 67 reviews
Rating 4 - Poor. 1 out of 67 reviews
Rating 2 - Terrible. 0 out of 67 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10

Great Service
Stayed 1 night in May 2025

8/10

A nice house with a beautiful garden, the dining room very nice decorated, however the room a little bit weird with chandelier lamps and dark blue velvert bed.
Stayed 2 nights in Feb 2025

10/10

Amazing place. Family run hotel with great attention to detail and extremely friendly and welcoming staff. Huge gardens with gym and swimming pool. Foods delicious and it's extremely relaxing with a view of the volcano. Highly recommend 10/10.
Stayed 3 nights in Sep 2022

10/10

The property is a lovely oasis, but what makes the place stand out is the staff. We were treated extremely well—like invited guests. Ana is marvellous, as is the rest of the staff. I can’t rave about them enough.

10/10

It was a wonderful experience, a warm welcome by the staff and pets ( a dog and a cat), the room was very spacious, and the decor was lovely. It made me feel I was like I was in my own house.
Stayed 1 night in Aug 2022

8/10

This is the 2nd time we have stayed here. The staff are great and rooms are large and comfortable with king size beds. The hotel is pet friendly, but wanted 950 pesos for our dog for a one night stay which was more than the cost of the room. We had the charge reduced, but if we had known before how much the cost would be, we would not have stayed there. Last time , a year ago, the charge was much less.
Stayed 1 night in Feb 2024

10/10

Ok
Stayed 2 nights in Jul 2024

10/10

Hermoso lugar y excelente atención y servicio.
Stayed 2 nights in Mar 2025

10/10

Un lugar muy tranquilo y agradable, el personal muy amable, las instalaciones muy cómodas y limpias
Stayed 2 nights in Mar 2025

10/10

Stayed 2 nights in Feb 2025

10/10

Excelente servicio
Stayed 1 night in Feb 2025

10/10

Stayed 1 night in Jan 2025

6/10

Stayed 2 nights in Jan 2025

10/10

Me encantó hospedarme aquí fue como estar en casa el personal es muy amable, el lugar es hermoso y todo está muy limpio
Stayed 2 nights in Jan 2025

8/10

Todo limpio y perfecto
Stayed 1 night in Dec 2024

10/10

La estancia, la atención y servicio insuperable, muchas gracias al personal, Felicidades.
Stayed 1 night in Dec 2024

10/10

Stayed 3 nights in Nov 2024

10/10

Stayed 2 nights in Nov 2024

10/10

Stayed 2 nights in Sep 2024

10/10

Excelente opcion, cerca de la plaza galerías… Gracias!!!
Stayed 1 night in Oct 2024

8/10

Stayed 2 nights in Sep 2024

10/10

Stayed 3 nights in Sep 2024

10/10

Muchas gracias por su calidez con nosotros
Stayed 1 night in Sep 2024

10/10

Estuvimos muy contentos! La atención del staff es muy personalizada, están pendientes de las necesidades de los huéspedes. La comida muy rica. Habitaciones con salida directa al jardín para las mascotas. Muchas gracias! Excelente proyecto!
Stayed 1 night in Sep 2024

6/10

Cocina regular/mala
Stayed 2 nights in Sep 2024