Puerto Castilla Holidays

I like the place coz it’s walking distance to the metro and center but it’s not a hotel. There’s no reception. It’s an apartment. Not 24 hour . The main door is locked . I came to the place around 2 am good thing there’s a guy who came out and I was able to get in the building . Waited again. Somebody came down and told me the person in charge is in the 3rd floor. . I was gonna leave and find a real hotel. But tried to knock at the door so loud finally a guy came out awaken by my banging at the door . It’s crazy . Next time you have to check clearly the place you are staying .

Location is great. It is very clean and has everything you need. However, the shower leaked so much it was difficult to keep up when 3 people needed to shower and toaster did not work. I contacted management and nothing was done. Overall it was good.

Great place in the center of the city center

This hotel seems to be a hidden little gem within Madrid. The staff was friendly and accommodating. The rooms albeit it wasn’t the Ritz Carlton, it wasn’t a Motel 6 either. It was a pleasing stay. I’d definitely stay here again. If you’re traveling w family, this is the place.

Clunky start to our stay with issues with our first room which had issues with main door and alignment of mini mini fridge and so upgraded to another which later also had issues with heating but problem also resolved on the night. Excellent professional service from Carla and Miguel who sorted out all the issues and were kind to offer us the upgrade and complimentary breakfast. Hotel location is fantastic and rooms are nice and cosy.