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Reviews of Holiday Inn Express Puerto Vallarta, an IHG Hotel

3 out of 5
Holiday Inn Express Puerto Vallarta, an IHG Hotel
Blvd. Francisco Medina Acencio 3974, Las Flores, Puerto Vallarta

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1186 out of 1714 reviews" "
Rating 8 - Good. 387 out of 1714 reviews" "
Rating 6 - Okay. 64 out of 1714 reviews" "
Rating 4 - Poor. 27 out of 1714 reviews" "
Rating 2 - Terrible. 50 out of 1714 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

ELSA

Liked: Cleanliness, amenities, property conditions & facilities
Norma, our housekeeper was great and breakfast was really good and the servers very nice.
Stayed 3 nights in May 2024

10/10 Excellent

Ayodeji

Liked: Cleanliness, amenities, property conditions & facilities
I loved my stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Great value great area
Stayed 1 night in May 2024

10/10 Excellent

Paul, calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay look forward to the next time
Stayed 1 night in Apr 2024

6/10 Okay

Rosa

Travelled with family
Liked: Cleanliness, amenities
WiFi
Stayed 4 nights in Apr 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice property! The staff are extremely helpful and very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia, Summerland

Stayed 1 night in Apr 2024

10/10 Excellent

Kanako

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and friendly staff
Stayed 3 nights in Apr 2024

8/10 Good

homa

Liked: Cleanliness, property conditions & facilities
Love the staff, and Holiday Inn express experience but disappointed that Expedia didn’t Viator explain that even though we booked two queen beds they only give us standard room of what is available, not what we expected or how we would like it to be. Thankfully the staff was amazing and they give us a beautiful big one king size bed room with lots of space. Very disappointed with Expedia though.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian, Graham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and modern with plenty of electrical outlets for charging gadgets. The Alamo rental office is just a few doors down, and the airport is very close by. The parking situation was confusing. They have a parking lot behind the building, but it was padlocked. There also seemed to be a parking deck but I couldn't find the entrance amid the one-way streets. When I asked where to park, the manager offered to let me remain overnight in one of the few spaces by the front door used for checking in. That was gracious, and I was happy to accept, but I would expect parking drama if we stayed again.
Stayed 1 night in Apr 2024

10/10 Excellent

Brandy

Amazing
Stayed 1 night in Apr 2024

10/10 Excellent

Meachelle

Stayed 1 night in Apr 2024

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities
Nice and convenient close to the airport
Stayed 1 night in Apr 2024

8/10 Good

Arik

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

joanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay with pleasant staff, cleanliness and location
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Upgraded us to Holiday Inn Suites Hotel and great room ,facilities and location
Stayed 1 night in Apr 2024

10/10 Excellent

Gloria

Stayed 1 night in Apr 2024

10/10 Excellent

Karina

Stayed 1 night in Apr 2024

10/10 Excellent

Wayne

Liked: Cleanliness, property conditions & facilities
Clean and very close to airport.
Stayed 1 night in Apr 2024

6/10 Okay

Kristin

Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

E

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good location very kindly people!!
Stayed 1 night in Apr 2024

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Juliana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was very far from the center. They cancelled by reservation because I arrived a day late although I paid for the room in advance. They refuse to give me a refund. I am having to fight it through my credit card.
Stayed 5 nights in Mar 2024

10/10 Excellent

Mary Lou

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was very pleasant, gave lots of information which was very helpful. Excellent breakfast, except beans undercooked. 😊
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is close to a mall and marina, and a few nice restaurants.
Stayed 4 nights in Mar 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Amenities, property conditions & facilities
Very good!
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the front desk were amazing, So friendly and helpful. We will be back. Gracias
Stayed 2 nights in Apr 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, amenities
Good breakfast available. Very walkable.
Stayed 1 night in Mar 2024

10/10 Excellent

robin

Liked: Cleanliness, property conditions & facilities
Property was fantastic. The pool, the outdoor deck, the staff. oveall great property and location
Stayed 2 nights in Mar 2024

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The ambiance is great so far. Friendly and helpful. The outside could use an uplift but overall ..all good.
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Great bed & pillows, very clean room and the staff are all excellent!
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2024

8/10 Good

Joanne M

Liked: Cleanliness, property conditions & facilities
The hotel was clean, was walking distance to the marina, easy to catch the local bus. The only downside was the pool area, it would be better if you could sit at poolside not look at the pool wall.
Stayed 7 nights in Mar 2024

10/10 Excellent

Colin

Clean and spacious. Staff is excellent
Stayed 1 night in Mar 2024

8/10 Good

Pricila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service and food options
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff, convenient location, and a delicious daily hot breakfast. Nice pool and hot tub area, with a convenient exercise room. Speedy complimentary wifi. I would book here again without hesitation.
Stayed 7 nights in Mar 2024

10/10 Excellent

SATBYUL

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024

2/10 Terrible

Lizeth

Travelled with group
Disliked: Amenities
I reported seeing bed bugs in the bedroom and blood on the sheets. Called a supervisor and he pretended like that was okay didn’t even apologize for the incident or seemed concerned. Please don’t stay in this property. It will cost you a lot to get rid of bed bugs.
Stayed 4 nights in Mar 2024

10/10 Excellent

Brandy-Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
was a great place to stay , very clean and very friendly staff!
Stayed 7 nights in Mar 2024

10/10 Excellent

Eduardo

Stayed 3 nights in Mar 2024

10/10 Excellent

teresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall beautiful.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was a good property to stay no complaints
Stayed 2 nights in Mar 2024

8/10 Good

Daniel, Manteca

Stayed 1 night in Mar 2024

10/10 Excellent

Michelle, Hampton

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, close to the airport and marina. It is easy to catch a cab and everyone on staff was welcoming. The room was spacious and clean ...I really enjoyed my stay
Stayed 4 nights in Mar 2024

10/10 Excellent

Dale

Travelled with family
Liked: Property conditions & facilities
Great staff Very comfortable and spotless
Stayed 1 night in Mar 2024

6/10 Okay

Kurt

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 1 night in Mar 2024

10/10 Excellent

Chad

Stayed 1 night in Mar 2024