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Reviews of Hotel Mero Gaucho

3 out of 5
Hotel Mero Gaucho
Pasaje Ricke 108, Puerto Varas, de Los Lagos

Reviews

9.6

Exceptional

Rating 10 - Excellent. 19 out of 24 reviews" "
Rating 8 - Good. 5 out of 24 reviews" "
Rating 6 - Okay. 0 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

Reviews

8/10 Good

Teresita, Tennessee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern hotel. Super nice staff and delicious breakfast. The room was very small but modern and clean. We were on the third floor without elevator but thankfully the staff carried the heavy suitcases up and down for us. The area is super convenient and walkable to all the beautiful sites of Puerto Varas.
Stayed 2 nights in Jan 2020

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best
Perhaps the best boutique hotel we've ever stayed at. Service was excellent. They even prepared a box lunch for us because we were leaving before the breakfast service.
Stayed 1 night in Jan 2020

10/10 Excellent

Nikita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay but avoid if you can't climb stairs
This was an amazing stay. Breakfast was great - they make fresh eggs, have lactose-free milk, pack breakfast if you leave before, etc. The staff were amazing. They were super helpful in organizing laundry service for us, and handled everything. They also are super helpful when organizing taxis/transport to the airport. This is right in the city center (~5 min walk down some stairs, ~10 min max to a market). The hotel is on a pedestrian-only road, so the room is pretty quiet. The only downside is that there is no elevator. You will have to lift your suitcases up and down stairs (but there is a max. of 3 flights). There is no AC either, but they provide fans if you need them. Overall, I highly recommend Hotel Mero Gaucho - just avoid if you cannot handle stairs.
Stayed 3 nights in Dec 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a charming old hotel building that has been refurbished in a way that retains its traditional appearance and style. It has a very spacious central meeting area. The lady on reception welcomed us warmly and helped with handy advice throughout to make our stay enjoyable Thoughtful touches like tea/coffee making on landing, and fruit to help yourself to. Perhaps an oversight, but some cake and strawberries at breakfast were not fresh and it would have better had they not been put out.
Stayed 2 nights in Nov 2019
Response from Staff Mero Gaucho on 28 Dec,2019
Hello, Alexander! :) Thank you so much for taking the time to write a review of our service. All feedback is positive for us and we really appreciate your goods comments. Regarding breakfast, . we will certainly pay more attention about the products we serve. :) Best Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Everything about Mero Gaucho far exceeded our expectations! From the frequent communication using WhatsApp prior to our arrival to the "take away" food that was thoughtfully prepared for us since we had to check out prior to breakfast on our departure day, the staff at Mero Gaucho went above and beyond to make sure we had a wonderful stay in their hotel. The room was cozy and clean with a nice TV. Breakfast was outstanding with a wide variety of breads, fresh fruit and juices, coffee, cereals, yogurt, ham, cheese, and eggs cooked to order. All of the staff members, as I already mentioned, went out of their way to tell us about places to visit and different restaurants in the area. They all spent a great deal of time, making sure that we had everything we needed. We can't say enough good things about Mero Gaucho, and we highly recommend this charming hotel.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great three-night stat at this hotel! Friendly and helpful staff, quiet but central location and well-designed/clean/modern rooms.
Stayed 2 nights in Mar 2019

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but nice hotel near to restaurants and lake.
The hotel was situated in a paedestrian street and was near to restaurants and the lake. The staff were very helpful and pleasant. Breakfast was good. The room was small but very comfortable bed and hot shower. There are stairs to the upper levels.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel in Puerto Varas
Although I only had a very brief stay here, it was a very comfortable one! The hotel contacted me by WhatsApp a couple of days before my arrival, to confirm when I was arriving. The hotel is close to the center of Puerto Varas, on a pedestrian street, at an easy walking distance from restaurants and shops. The room was tastefully decorated and very comfortable; the breakfast included fresh juices, eggs cooked to order, toast, and a variety of pastries. The rooms are spread across two floors above the ground floor, which is already a floor above street level. The street, in turn, is also up a staircase from the main town center. So if you struggle with climbing stairs, this hotel may not be your best choice. Otherwise, I'd highly recommend it!
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from Maite Ruiz on 19 Jan,2019
Muchas gracias por darte el tiempo de calificarnos! Por favor cuéntanos que faltó para que tu estadía fuera perfecta, todas las criticas constructivas nos ayudan día a día a mejorar.

10/10 Excellent

Giuliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadía en el mejor lugar!
Tuvimos una excelente experiencia con mi marido. Llegamos sin previo aviso en plena cuarentena y de igual forma nos atendieron como reyes. Dada la baja cantidad de huéspedes por la cuarentena, nos hicieron un upgrade a la mejor habitación, con una terraza exquisita. La decoración del lugar es preciosa y hace que sea muy acogedor, además de lo acogedor del dueño y las chicas de recepción. Hay un sector con café, té e infusiones de libre disposición, y también bandejas y platos para servirse la comida delivery en caso de querer ordenar algo (no se puede ir a comer a restaurantes durante la cuarentena, y el hotel no cuenta con restaurante para almuerzo ni cena). El desayuno fue la mejor parte de la estadía. Llega a la puerta de la habitación puntual a la hora que uno lo pide, en una preciosa canasta de picnic con mucha variedad! (Se preocupan de preguntar por tus preferencias el día anterior). Realmente la guinda de la torta! Muchas gracias por todo.
Stayed 1 night in Feb 2021
Response from Loreto on 11 Feb,2021
Hola Giulianna! Muchas gracias por tu lindo comentario! Nos alegramos mucho que hayan disfrutado su estadía con nosotros y en especial el desayuno que fue preparado con mucho cariño. :) un gran abrazo!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工非常友善且可以提供許多幫助,離鎮中心有點距離但搭UBER大約1100智利披索可達(約3-5分鐘),房間溫馨舒適,但需要爬樓梯,咖啡非常好喝
Stayed 2 nights in Aug 2019

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nota 1000
Hotel muito bem localizado, a 5 minutos de caminhada do centro da cidade, boas instalações, wi fi funcionando, café da manhã satisfatório, frutas e agua aromatizada para servir-se durante o dia, e o mais importante o acolhimento, sem dúvida os funcionários são extremamente gentis, prestativos e educados. Precisei sair muito cedo para pegar o cruze andino, e para a minha surpresa os funcionários tinham deixado um kit com lanches para eu levar. Sem sobra de dúvida é o diferencial. Alem de indicar para os viajantes eu pretendo voltar.
Stayed 4 nights in Jun 2019
Response from Hotel Management on 11 Jul,2019
Olá Sérgio! Muito obrigado pelo seu bom comentário e pela excelente pontuação. Estamos muito felizes que você tenha tido uma estadia tão agradável conosco e tenha se sentido bem cuidado com nossa equipe. Esperamos que você nos visite novamente, foi um prazer recebê-lo e você sempre terá uma casa em Puerto Varas. Saudações! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness
Lo principal es la atencion calida y personalizada de los dueños y del personal. Son excelentes. Ademas el buen gusto y la limpieza. Estan en todos los detalles. Nos fuimos encantadas y pensamos regresar
Stayed 2 nights in Apr 2019

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grata surpresa. Bem localizado. Quartos confortáve
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un pequeño y bello hotel de diez habitaciones, ambientado con muy buen gusto y esmerada atención. Camas bien cómodas y correcto el desayuno. Buena relación precio-servicio y la ubicación está a pocas cuadras del centro. Muy recomendable para quien busca un hotel sencillo y cálido.
Stayed 3 nights in Apr 2019

8/10 Good

AKPA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Très bon hôtel, décoré avec beaucoup de goût, l'accueil est parfait, le personnel est très sympathique et attentionné. Un hôtel qu'on recommande fortement. Un point est à amélioré : le petit déjeuner... Qui est un peu léger.
Stayed 3 nights in Feb 2019

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feliz feliz y tranquilos
Fue fantastico,muy amables y muy cariñosas y simpaticas todas las personas,que nos atendieron ...gracias a todas
Stayed 1 night in Feb 2019

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo
Stayed 3 nights in Feb 2019
Response from Staff Mero Gaucho on 28 Feb,2019
Olá Fernanda! Muito obrigada por tomar seu tempo e nos deixar uma pontuação tão boa e comentar, nos faz muito feliz que você tenha ficado à vontade em nossa casa! Ficaremos muito felizes em recebê-lo novamente em uma próxima visita a Puerto Varas. Saudações!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Maite Ruiz on 25 Oct,2018
Hi, thank you very much for such a good qualification, we really hope that you enjoy your stay with us. Please if you have the time let us know what was missing for you to have a complete experience. We will be happy to be your house in Puerto Varas if you visit our lovely town again. Kind regards!

10/10 Excellent

Shih-Ming

Great hotel
Nice and clean room. Great front desk people.
Stayed 6 nights in Sep 2018
Response from Mero Gaucho Staff on 29 Sept,2018
Hello Shih-Ming! Thank you very much for taking the time to evaluate us and for your excellent rating. We are very happy that you found the room nice and that you positively value our staff. We hope that in the future you will choose us again as your hotel!

8/10 Good

Damien

Liked: Staff & service, property conditions & facilities, room comfort
Hotel nuevo y muy bonito, habitaciones comodas. Puede haber algo de ruido si otros huespedes llegan de noche, considerando que es una casa de madera. Excelente atencion del equipo y excelente desayuno! Buena relacion calidad-precio!
Stayed 1 night in Aug 2018
Response from Maite Ruiz on 1 Sept,2018
Hola Damien! Muchas gracias por darte el tiempo de evaluarnos, todos los comentarios nos ayudan a crecer. Estamos felices de saber que disfrutaste tu estadía, tal como mencionas nuestro equipo trabaja día a día para brindar una atención de calidad, que lo hayas sentido así nos llena de orgullo. Nuestro hotel es efectivamente una casa de madera antigua, por lo que es imposible evitar el sonido pero nos gusta verlo como parte de su encanto. Esperamos que en una próxima visita el país nos elijas nuevamente como tu hotel, estaremos encantados de recibirte nuevamente. Saludos cordiales!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excepcional
Excelente estancia, excelente lugar, muy recomendado, la atención incomparable.
Stayed 1 night in Aug 2018
Response from Maite Ruiz on 12 Aug,2018
Hola Carlos! Muchas gracias por elegirnos como tu hotel y muchas gracias por tu excelente calificación. Estamos muy contentos de que hayas disfrutado de tu estadía con nosotros y que valores el cariño que nuestro personal pone todos los días para que ustedes logren sentirse como en casa. Esperamos en un futuro, poder tenerlos nuevamente de visita!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salida familiar
Muy buena experiencia, aun les faltan algunas cosas pero se esta trabajando en eso
Stayed 1 night in Jul 2018
Response from Maite Ruiz on 12 Aug,2018
Hola Fernando! Muchas gracias por darte el tiempo de evaluarnos y por darnos tan buena calificación. Estamos felices de que a pesar de que como comentas nos faltan algunas cosas, tu estadía haya sido placentera. Esperamos que en un futuro vuelvas a elegirnos como tu hotel y puedas encontrar las mejoras en las que actualmente estamos trabajando.

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravillosa estadía en puerto varas.
El hotel es precioso, es un lugar cómodo y familiar, nos encanto la atención y la preocupación por los detalles. Ojalá tuviera estacionamiento.
Stayed 1 night in Jul 2018
Response from Maite Ruiz on 12 Aug,2018
Hola Felipe! Te agradecemos por darte el tiempo de evaluarnos y calificarnos con la nota máxima. Nuestro staff día a día trabaja para que ustedes se sientan cómodos y como en casa, el hecho de que tu lo notes, nos hace darnos cuenta de que vamos por buen camino. Lamentablemente con respecto al estacionamiento no es mucho lo que podemos hacer debido a que estamos ubicados en un pasaje peatonal, esperamos que para un próxima visita eso no sea un problema para ti y vuelvas a quedarte en nuestra casa. Estaremos encantados de recibirte nuevamente!