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Reviews of Park Inn by Radisson Puerto Varas

3 out of 5
Park Inn by Radisson Puerto Varas
Calle La Paz 471, Puerto Varas, Los Lagos

Reviews

8.2

Very good

Rating 10 - Excellent. 130 out of 376 reviews" "
Rating 8 - Good. 169 out of 376 reviews" "
Rating 6 - Okay. 48 out of 376 reviews" "
Rating 4 - Poor. 21 out of 376 reviews" "
Rating 2 - Terrible. 8 out of 376 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Stayed 3 nights in Mar 2024
Response from Staff Park Inn Puerto Varas on 15 Apr,2024
Hola Matt, Gracias por sus apreciaciones.Saludos

8/10 Good

Marianne

Business traveller
Liked: Cleanliness, staff & service
Its a good option
Stayed 1 night in Feb 2024
Response from Staff Park Inn Puerto Varas on 26 Mar,2024
Thanks for your appreciations!

4/10 Poor

Martin

Liked: Staff & service
Disliked: Property conditions & facilities
Seems they slapped the Radisson name on an old hotel, painted the outside, and haven't spent a peso extra to maintain or renovate inside the hotel. It's dingy in the hallways and you can literally hear people in the rooms around you speaking at normal volumes. Would not recommend.
Stayed 3 nights in Feb 2024
Response from Staff Park Inn Puerto Varas on 26 Mar,2024
Thank you for your appreciation, we regret the events that occurred, we will verify the standards and procedures with the supervisors.

8/10 Good

Gabriel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel for business trips
Clean hotel, basic commodities, walls a bit flimsy you can hear everything that's happening next door
Stayed 5 nights in Oct 2023

10/10 Excellent

Frederick

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel with great views. Staff was very helpful and friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Charlotte

Stayed 3 nights in Apr 2023
Response from Staff Park Inn Puerto Varas on 15 May,2023
Hola Mariela,Gracias por sus apreciacionesSaludos

4/10 Poor

LUKASZ D

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It’s fine. Don’t expect anything extraordinary. I don’t understand why hotels like this can’t get with the times and accommodate their guests by supplying some sort filtration system so we can refill our water bottles —- like practically every other hotel does. Instead they provide you with one bottle of water upon check in, regardless of how long your stay is.
Stayed 3 nights in Mar 2023
Response from Staff Park Inn Puerto Varas on 15 May,2023
Hello Lukasz,Thank you for your appreciationsGreetings

6/10 Okay

Kim

Travelled with partner
Liked: Staff & service, amenities
There parking for this hotel is minimal. We arrived shortly after check in, probably 4pm and were told the parking was full and that we would need to park on the street somewhere. Luckily we only had to walk a couple of blocks but when free parking is advertised as an amenity, it should be more widely available. The rooms are very small, the carpet is dirty. The toilet leaked and there was no screen to keep the bugs out when we opened our window to cool off. The free breakfast was nice and appreciated. The hotel location is perfect and is close to shops, restaurants and the shore. The city of Puerto Varas is so amazing it made up for what this hotel was lacking. I would stay here again only if the property was updated and better maintained. The free parking issue wouldn't be a problem if they just didn't say it was offered and I knew we had to park on the street and would have been better prepared.
Stayed 1 night in Feb 2023
Response from Staff Park Inn Puerto Varas on 14 Feb,2023
Thank you for your appreciation, we regret not meeting your expectations, we will refer to the corresponding areas.Greetings,

10/10 Excellent

Walter

Liked: Cleanliness, staff & service

10/10 Excellent

Daniel, Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near to downtown restaurant and shopping area.No need for a car. Nice view of city , lake and volcano.
Response from Staff Park Inn Puerto Varas on 9 Jan,2023
Hola Daniel,Gracias por sus apreciaciones.Saludos

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice,friendly staff. Good breakfast
Response from Staff Park Inn Puerto Varas on 9 Jan,2023
Hola Marlene,Gracias por sus apreciaciones.Saludos

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff accommodating and quick to resolve concerns.
Response from Staff Park Inn Puerto Varas on 9 Jan,2023
Gracias por sus apreciaciones.Saludos,

10/10 Excellent

David

Stayed 1 night in Dec 2022

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service, amenities
It’s not expensive, so you get what you pay for. Staff not the friendliest, but that’s Chilean customer service. It’s fine.
Stayed 3 nights in Nov 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel has to have an iron and ironing board
The hotel was overall good. The breakfast was great. The hotel room was good too but there was no iron or ironing board.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Comfortable
Very comfortable spot
Stayed 1 night in Jan 2022

6/10 Okay

kimberly

Older hotel but close to downtown- rooms need a bit of upgrade and bfast ok- suprisingly quiet
Stayed 1 night in Feb 2020
Response from Maria Elena on 28 Feb,2020
Dear kimberly, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay. Staff Park Inn by Radisson Puerto Varas

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Walkable to the boardwalk around the lake. Breakfast was fine. Room was small
Stayed 1 night in Feb 2020
Response from Maria Elena on 10 Feb,2020
Dear expedia user, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay. Staff Park Inn by Radisson Puerto Varas

4/10 Poor

S

Disliked: Staff & service
Stayed 1 night in Jan 2020

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodations for the price.
Comfortable hotel, lots of staff spoke English, friendly staff. Parking a little difficult, breakfast needs an upgrade. Dinner was horrible in restaurant, but many awesome restaurants within walking distance. The showers suddenly go cold for a few seconds when the water pressure fluctuates. Annoying background fan noise in the room from unknown source but tolerable.
Stayed 2 nights in Jan 2020
Response from Maria Elena on 13 Jan,2020
Dear Robert, We appreciate your feedback regarding the (RESTAURANT/ BAR/ ROOM SERVICE). We regret to hear your dining experience did not meet your expectations. We have shared your comments and concerns with our department so the situation may be addressed to ensure that outstanding service and presentation is delivered. Staff Park Inn by Radisson Puerto Varas

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but poor WiFi.
Easy walk to town. Clean. Nice view. Wifi was very spotty though.
Stayed 1 night in Dec 2019
Response from Maria Elena on 3 Jan,2020
Estimado/a: Agradecemos su comentario y nos complace saber que disfrutara su estadía en el hotel. Esperamos su pronta visita Saludos, cordiales Staff Park Inn by Radisson Puerto Varas

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great views. The only disappointing thing was the wifi - it was either really, really slow, or no-existent. I was unable to access in my own room. Every now and then I could access it in the dining area. There was one chair in the reception area where it seemed to work - if I held my phone up in the air.
Stayed 1 night in Dec 2019
Response from Maria Elena on 20 Dec,2019
Dear Laura, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our service. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly. Staff Park Inn by Radisson Puerto Varas

4/10 Poor

Diego

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Tiny rooms. The extra cost "panarama room" had a view of the hotel's lower roof with birds and bird poop - you also had a view of the side of the hotel's breakfast wing. You could not see the lake from the small window since the window was set back from a wall on the left. Look elsewhere - the shower ran hot and cold - fluctuating on its own. No coffee or tea. Bottled water for a fee. Lovely loud noises and running in the hallways as two buses of kids and tourists arrived late at night.
Stayed 1 night in Dec 2019
Response from Maria Elena on 12 Dec,2019
Dear Diego, Thank you for reaching out and writing your review. We are sorry you were not satisfied with your room accommodation at the undefined. We will review the condition of your room with our maintenance staff to ensure our guest rooms are up to brand standards. Staff Park Inn by Radisson Puerto Varas

6/10 Okay

maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
La primera noche un dormitorio muy ruidoso, una máquina sonó toda la noche. Fueron muy amables en cambiarnos a otra habitación . Sábanas , toallas y limpieza muy bien, sin embargo la cama es pequeña( 1,60 ) y no es muy cómoda. Desayuno adecuado, estacionamiento sin problemas.
Stayed 4 nights in Dec 2019

6/10 Okay

Mark

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
nice - good valve
Ok i stayed in other radison the night before in Puerto varas. In this park inn you could hear people in other rooms very easily. Good breakfast. Room small. Floors not even. Nice restaurant just up street 100 feet - vigils i think. For rwice the money i think the other radison is town is worth the money. Id stay again
Stayed 1 night in Jul 2019
Response from Maria Elena on 17 Jul,2019
Dear Mark, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed . We look forward to your next stay. Staff Park Inn by Radisson Puerto Varas

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Andrea Schroder on 5 Jun,2019
Estimado huésped Expedia: Muchas gracias por hacernos llegar su calificación. Agradecemos su preferencia y esperamos nos pueda volver a visitar prontamente. Saludos cordiales, Staff Hotel Park inn by Radisson Puerto Varas.

8/10 Good

SORAYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Andrea Schroder on 5 Jun,2019
Estimada Soraya: Muchas gracias por hacernos llegar su calificación. Esperamos haya disfrutado de una grata estadía en nuestro Hotel. Agradecemos su preferencia y esperamos nos pueda volver a visitar prontamente!. Saludos cordiales, Staff Hotel Park Inn by Radisson Puerto Varas.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Hotel with a view of the lake and the City, id a couple of blocks from the interesting places.
Stayed 1 night in Mar 2019
Response from Maria Elena on 3 Apr,2019
Dear We appreciate your comment and we are happy to know that you will enjoy your stay at Hotel Park Inn by Radisson. Best regards Team Park Inn by Radisson

8/10 Good

Kathleen, Long Beach , Ca.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was more than helpful , parking was easy and plentiful , close to the city and the breakfast was plentiful with good variety. There was a nice welcome drink and the onsite dining room had reasonable offerings for food and spirits. The drawback was room size although the gave us a larger room for my companion who was using crutches for her injury
Stayed 1 night in Feb 2019
Response from María Elena on 10 Mar,2019
Kathleen: Agradecemos se haya tomado el tiempo para realizar su comentario, nos complace que disfrutara su estadía en el hotel. Saludos, cordiales Equipo Park Inn by Radisson Puerto Varas

10/10 Excellent

L.K. L.J., Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very clean rooms. Staff is very friendly and they speak very good english as well.
Stayed 1 night in Jan 2019
Response from Maria Elena on 22 Jan,2019
Dear , Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed . We look forward to your next stay. Equipo Park Inn by Radisson Puerto Varas

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2018

8/10 Good

Bryan

Liked: Cleanliness, staff & service, room comfort
View of Puerto Vagas
Everything worked well, hotel staff obliging and restaurant and bar good. Not far to walk to town but a bit of a hill coming back.
Stayed 2 nights in Jan 2019
Response from Maria Elena on 14 Jan,2019
Dear Bryan, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay. Equipo Park Inn by Radisson Puerto Varas

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very welcoming and spoke excellent English. They upgraded our room, and gave us each a free drink. The room was QUIET. The upper floor (7th) has an outstanding view and beautiful lounge area. Breakfast was ample and well prepared. Loved the fresh cherries!
Stayed 1 night in Dec 2018
Response from maria elena on 13 Dec,2018
Dear expedia user, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoye. We look forward to your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, easy access , closing distance to everything..
Stayed 1 night in Nov 2018
Response from maria elena on 13 Dec,2018
Dear: We appreciate your comment and we are glad you enjoy your stay, we look forward to your visit. Best regards Team Park Inn by Radisson Puerto Varas

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Great staff, room could use improvement
We booked last minute after a no-show ferry forced us to change our plans. The staff were very kind and professional, but our room was on the stairwell and quite loud. The carpet had recently been replaced and was still off-gassing. Parts of the hotel were very nice (the hotel restaurant, which did serve a very nice breakfast spread) but other parts seemed rather rundown. The location is hard to beat, however, and there was ample on site parking.
Stayed 1 night in Nov 2018
Response from maria elena on 4 Dec,2018
Dear: We appreciate your comment, we are pleased to know that during your stay you received very good attention from the hotel staff. We will take your opinion into consideration, so that your next coming will be better and better. Best regards Team Park Inn by Radisson Puerto Varas

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It was a good hotel, spent 2 nights here. Few minutes from town centre with helpful staff who speak English.
Stayed 1 night in Nov 2018
Response from Maria Elena on 27 Nov,2018
Dear , Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed . We look forward to your next stay. Equipo Park Inn by Radisson Puerto Varas

8/10 Good

Pandora

Liked: Cleanliness, staff & service
The room was small, for us was ok, but someone with wheelchair not good. The shower was in the bath, not appropriate for older person. The rest was good. It was hot at night (Nov) not air conditioner. Thank you.
Stayed 6 nights in Nov 2018
Response from Maria Elena on 27 Nov,2018
Dear: We appreciate your comment and we will take your suggestion into account with regard to spaces for the elderly. Best regards Team Park Inn by Radisson Puerto Varas

8/10 Good

Christian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely hotel a few minutes walk from the town centre. The staff were friendly, helpful and spoke English. They helped me navigate the bus to Frutillar and a taxi to the airport. Great views of the lake from my room. I would stay here again.
Stayed 1 night in Nov 2018
Response from María Elena on 26 Nov,2018
Dear Christian, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay. Equipo Park Inn by Radisson Puerto Varas

2/10 Terrible

Carlos, El Salvador

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Money was stolen from the safe box. Unbelievable,neber trusting a safe box in a radisson again.
Stayed 4 nights in Nov 2018
Response from Maria Elena on 13 Nov,2018
Dear Guest; Thank you for contacting us, our operations manager and legal department will contact you as soon as possible. Best regards.. Equipo Park Inn by Radisson Puerto Varas

8/10 Good

JC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good views and close to town. Room a bit small. Hotel staff helpful
Stayed 5 nights in Nov 2018
Response from María Elena on 13 Nov,2018
Dear: We appreciate your comment, we are glad to know that you will enjoy your stay at the hotel. Best regards Team Park Inn by Radisson Puerto Varas

10/10 Excellent

Ben, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - quick walk to the center of town.
Stayed 2 nights in Nov 2018
Response from Maria Elena on 13 Nov,2018
Thankful for your comment, we are glad that the location of the hotel has been to your liking. Best regards Equipo Park Inn by Radisson Puerto Varas

10/10 Excellent

Gregorio, Santiago-Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable simple and affordable hotel, attentive staff
Stayed 2 nights in Aug 2018

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late after a long car journey and the staff were very helpful getting us checked in speedily!
Response from Andrea Schroder on 29 May,2018
Dear Damian: Thank you very much for sending us your comments. We are very happy that your stay at our hotel was pleasant. We appreciate your preference and we hope to see you again at Radisson Puerto Varas. Best regards, Staff Hotel Radisson Puerto Varas.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Puerto Varas
The Park Inn is a great place to stay in Puerto Varas. Its location is an easy walk to everything in town. They provide a very nice breakfast in a sunny dining room overlooking nice garden and pool. The bar and restaurant are also open throughout the day and evening. Staff is very friendly and helpful. Ample free parking is available. My only suggestion would be to not take a room on the first floor. These rooms are in close proximity to the dining room and the entrance to the downstairs conference room space and both can be noisy at night.
Response from Andrea Schroder on 29 May,2018
Dear Guests: Thank you very much for sending us your comments. We are very happy that your stay at our hotel was pleasant. We appreciate your preference and we hope to see you again at Park Inn by Radisson Puerto Varas. Best regards, Park Inn by Radisson Puerto Varas

6/10 Okay

tracey

Liked: Staff & service, room comfort
W As great to be in a bed after a Week of camping, but this place needs some love. The carpets are absolutely filthy and old. Revamp would do wonders for this place as the staff are friendly and location great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, well located, celan and kind staff. Five minutes walk to the Llanquihue lake with a nice common room at the top of the hotel, with an almost complete view of Puerto Varas city and surroundings. The only problem is with Expedia booking: the booking ticket said "taxes included", but the hotel charged me 19% VAT, so the staying was more expensive than planned. That was unfortunate.
Stayed 7 nights in Feb 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
not good henaf for me.i would like beter hotels. the room is satandart room .
Stayed 2 nights in Jan 2018

2/10 Terrible

Laura, Chile

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard room is tiny!
Room was very small, could hardly walk in the room. Beds take up almost the entire space. Also, the ceiling sloped down making it impossible to stand up in some areas of the room. Dirty carpets in the halls..seems old, and not well maintained. Will not stay here again. Need to walk down..and then back up, steep hill to get to town. Limited parking available.
Stayed 1 night in Jan 2018

4/10 Poor

k, chile

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is this a closet??
Super small room. They say it is their "standard" room. It feels like a closet. 2 outlets..one you have to have the overhead lightbulbs on for the outlet to work. The ceiling slopes which makes the room even smaller.The bed is si-so..and you can hear noise from the rooms close by. There are only 4 or 5 parking spots otherwisw you can try and find parking on the streets.
Stayed 1 night in Jan 2018