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Reviews of Cougar Land Motel

2 out of 5
Cougar Land Motel
150 West Main Street, Pullman, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 312 out of 750 reviews" "
Rating 8 - Good. 279 out of 750 reviews" "
Rating 6 - Okay. 111 out of 750 reviews" "
Rating 4 - Poor. 32 out of 750 reviews" "
Rating 2 - Terrible. 16 out of 750 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry friendly and helpful front office staff - property managers
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr,2024
Thank you Patricia for this great review and rating of our property!

8/10 Good

Kristin K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the lady knocking at my door at 9:22am on Saturday morning!
Stayed 2 nights in Apr 2024
Response from Greg/Manager on 28 Apr,2024
I would not like anyone knocking at my door either that early in the morning. That is why I am so thankful that all motel/hotels have Do Not Disturb Sign for the very reason. I am so sorry the staff bothered you that early in the morning.

10/10 Excellent

Patrick F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, reasonable price, and cleanness.
Stayed 1 night in Apr 2024
Response from Management on 23 Apr,2024
Thank you Patrick for this great review!

8/10 Good

chas

Liked: Cleanliness
Clean and comfortable
Stayed 1 night in Apr 2024
Response from Management on 23 Apr,2024
Thank you Chas for taking the time to share your feedback.

8/10 Good

Paula Kay

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was terrific. I did not use the housekeeping staff while I was there, but did interact a couple of times. Everyone was friendly and helpful. The room was quiet and quite roomy. I will definitely stay again. Thanks.
Stayed 3 nights in Apr 2024
Response from Management on 21 Apr,2024
Thank you Paula Kay for this great review and such kind words. We hope to see you again soon!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for UI's parent weekend and we had a great time. The motel was clean and quiet and the staff was very friendly. I would definitely stay there again!
Stayed 2 nights in Apr 2024
Response from Management on 17 Apr,2024
Thank you Kevin for this great review and kind words. We are so pleased you had a great time...

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place to stay.
Stayed 2 nights in Apr 2024
Response from Management on 17 Apr,2024
Thank you Lisa for this great review!

10/10 Excellent

McKenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great easy and affordable. Very nice staff and location.
Stayed 1 night in Mar 2024
Response from Management on 9 Apr,2024
Thank you McKenna for this great review!

10/10 Excellent

Sarah, Renton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 9 Apr,2024
Thank you Sarah for giving us a 5 out of 5!

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For being an older property, we were pleasantly surprised. They have done a nice job renovating. Felt safe, clean and comfortable room . Be aware they are outside doors and there is no elevator. Front desk was super nice. Not a bad stay at all
Stayed 1 night in Apr 2024
Response from Management on 8 Apr,2024
Thank you Linda for taking the time to share your feedback. We hope to see you again soon!

6/10 Okay

Leslie

Travelled with partner
Liked: Staff & service
It was just fine for what we needed for Family weekend in Pullman. Not clean but it was decent for us for the weekend. I suggest washing the comforter/bedspread please.
Stayed 2 nights in Apr 2024
Response from Management on 8 Apr,2024
Thank you Leslie for sharing your thoughts. We apologize if the bedspread needed washed - it must have snuck by us. Why not bring this to our attention right away so we could have replaced it immediately for you? Our goal is provide great service at a great value and we are sorry that we missed the mark on this one.

6/10 Okay

Isaac-Jacob

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Management on 7 Apr,2024
Thank you for taking the time to rate your stay Isaac. We greatly appreciate feedback, good or not-so-good - this is how you can help us improve. If you have the opportunity, please contact us to provide more details as to how we can get your next stay a 5 out of 5. Thank you again...

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 3 Apr,2024
Thank you Louis for this great rating our property!

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service
The beds were comfortable. Needed a place to sleep and nothing fancy.
Stayed 1 night in Mar 2024
Response from Management on 1 Apr,2024
Thank you Jason for taking the time to provide feedback. We are so happy to hear that the beds were comfortable for you!

8/10 Good

Shu-Fen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process is straightforward, and the room is clean. The motel is situated in a very convenient location.
Stayed 2 nights in Mar 2024
Response from Management on 25 Mar,2024
Thank Shu-Fed for taking the time to review your stay. We are pleased to hear that the room was clean and motel conveniently located.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, friendly, environment for the price.
Stayed 2 nights in Mar 2024
Response from Management on 25 Mar,2024
Thank you Laura for review of our motel. We are happy to have hit the mark on providing a safe, clean room at a great value!

6/10 Okay

Adrianna, Port Orchard

Travelled with partner
Liked: Staff & service
I loved how homey it was and how nice the staff were. I didn't like the ants in my first room, but they moved us to another room free of charge. Also was annoyed by loud neighbors, luckily the stomping and yelling/laughing stopped after 10pm but the snoring was all through the night lol!
Stayed 3 nights in Mar 2024
Response from Mangement on 25 Mar,2024
Thank you Adrianna for taking the time to share feedback on your stay. We don't like ants either so rest assured, we addressed that issue immediately and appreciate your understanding in having to move to a different room. Unfortunately when there is an event and the property is full, it can get a little noisy but as you stated, by 10pm we strictly enforce quiet time. It is important our guests get to enjoy their sleep. Snoring we can't do too much about though but keep in mind we offer noise machines and ear plugs if a guest next door is sleeping "too" soundly...

10/10 Excellent

Ribert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a good location to downtown and is very walkable
Stayed 1 night in Mar 2024
Response from Management on 22 Mar,2024
Thank you Ribert for this great rating and review of our location. We are so pleased you had a positive experience!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just right for our quick stay. Would stay again.
Stayed 1 night in Feb 2024
Response from Management on 21 Mar,2024
Thank you Ashley for taking the time to rate your stay and provide feedback. We hope to see you again soon...

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Great location!!! It’s basic but it works for me!!!
Stayed 2 nights in Feb 2024
Response from Management on 19 Mar,2024
Thank you Lisa for taking the time to share your feedback.

8/10 Good

Michele

Liked: Cleanliness, staff & service
Tub is dated. My wall was adjacent to stairs and it must be very thin because I heard people going up and down. My window was open when I arrived which made me feel unsafe. I also do not appreciate the policy of “non refundable” and “check in before 9pm”. Both limited my choices.
Stayed 1 night in Mar 2024
Response from Management on 18 Mar,2024
Thank you Michele for the rating of 4 out of 5 and we appreciate your continued patronage having stayed with us multiple times.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
A nice, clean place.
Stayed 1 night in Mar 2024
Response from Management on 18 Mar,2024
Thank you Aaron for this great rating and feedback!

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Located in downtown, easy walking distance to restaurants. Short driving distance to WSU and shops. Motel is updated and kept in good condition. Staff are polite and helpful.
Stayed 7 nights in Feb 2024
Response from Management on 13 Mar,2024
Thank you Noel for this great review!

8/10 Good

Bonnie, CORVALLIS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable rates, walk to downtown and close to WSU. Good restaurants close by. Clean. Ice machine is upstairs?
Stayed 1 night in Feb 2024
Response from Management on 13 Mar,2024
Thank you Bonnie for taking the time to leave your feedback. YWe are so pleased you found our motel conveniently located and clean. Yes, the almost new ice machine is on the 2nd floor!

6/10 Okay

Teresa

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
It was a clean and quiet motel room, perfect to put your head down etc with your pet. Location was great for what i needed and some good eats close by. Suggestions- Maybe no carpets for your pet friendly rooms. More sanitary, easier clean etc And 2- consider making more mordern looking, updates.
Stayed 1 night in Feb 2024
Response from Management on 13 Mar,2024
Thank you Teresa for taking the time to share your feedback with us. So happy to hear that the room was quiet and clean!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel!
Stayed 3 nights in Feb 2024
Response from Management on 13 Mar,2024
Thank you Catherine!

8/10 Good

Sean

Every time I come back, there’s been a new upgrade.
Stayed 1 night in Feb 2024
Response from Greg on 12 Feb,2024
Thank you so much for your feed back. We are so glad you are seeing our upgrades.

10/10 Excellent

Yuriy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Greg on 12 Feb,2024
Thank you so much for your feed back. We hope we can accommodate you in the future.

10/10 Excellent

Haijun, SAMMAMISH

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Management on 24 Jan,2024
Thank you so much for your feed back!

10/10 Excellent

Alex

Stayed 1 night in Jan 2024
Response from Management on 24 Jan,2024
Thank you so much for your feed back!

10/10 Excellent

Curtis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quality stay with a great old town location.
Stayed 1 night in Jan 2024
Response from Management on 13 Jan,2024
Thank you Curtis!

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on 13 Jan,2024
Thank you Noel!

10/10 Excellent

fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
Amazing stay it's 2nd time here and longest Clean and i noticed the change for all rooms digital lock.Thanks to Mr Greg and fmly.
Stayed 6 nights in Dec 2023
Response from Management on 13 Jan,2024
Thank you Fahad, one of our most valued guests. Your comments and pictures are greatly appreciated!

10/10 Excellent

fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceptional stay
Excellent stay, tidy and clean rooms/quiet, Spacious parking area and perfectly maintained, Thanks to the property management. surely we will return again soon.
Stayed 2 nights in Dec 2023
Response from Management on 24 Jan,2024
Thank you so much for your feed back!

10/10 Excellent

TIEN

Stayed 1 night in Dec 2023
Response from Management on 13 Jan,2024
Thank you Tien!

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms are clean and sufficient for the price. The bathroom is a bit dated, but functional. It’s conveniently located and within walking distance to restaurants, etc.
Stayed 2 nights in Dec 2023
Response from Management on 24 Jan,2024
Thank you so much for your feed back!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Unexpected to have 2 burner stovetop in room. Need to have your own pots.
Stayed 1 night in Dec 2023
Response from Management on 5 Dec,2023
Thank you Robert for this great rating. While most rooms do not have a stovetop, we do have a limited number of rooms with one. As such we do not advertise or offer these rooms as kitchenettes and therefore do not provide supplies for them. It is our intent to eventually phase them out. Sorry for any misunderstanding.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 5 Dec,2023
Thank you Paul for this great rating of our property!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 5 Dec,2023
Thank you Christopher for taking the time to provide a rating of the motel. We sincerely ask that you include comments next time so we know where we can improve to get 10 out of 10!

10/10 Excellent

Debi, Nampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 5 Dec,2023
Thank you Debi for this great rating!

6/10 Okay

Dustin

Disliked: Staff & service, property conditions & facilities
Bad Customer Service
Stopped by the room to use the bathroom after the game & the code wasn’t working. I told the attendant, she replied that I was just “wasted”, and the code was fine. After trying 20 minutes an alarm went off…she then admitted the code was erroring out & gave me a new one. I was there after a WSU game, of course I’d been drinking, but that had nothing to do with their code not working.
Stayed 1 night in Nov 2023
Response from Management on 18 Nov,2023
Dustin, we are sorry to see such a review and regret any inconvenience experienced. We are confused - at almost 12:30 in the morning, we had to help you with getting into your room despite the fact that you had the correct code. That seems like great customer service. Instead of writing a fictional story, perhaps stick to the truth. Thank you.

10/10 Excellent

Baylee

Liked: Cleanliness, property conditions & facilities, room comfort
Home away from home
Absolutely amazing as always! The people who run the hotel know me by name and it’s a very welcoming feeling, like my home away from home!
Stayed 1 night in Oct 2023
Response from Management on 2 Nov,2023
We think you are the best Baylee! Cannot express how much we appreciate your continued patronage and loyalty!

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would not stay here again, room was dirty with spider webs on the walls, dirty floors, bathroom door hinge loose/broke, outside door needs resealed can see light through it and bugs crawl right in. Had to kill 6 big Beatle bugs climbing on the walls. Bathtub dirty, bathroom floor dirty, base heat that is very noisy at night cycling on and off when your trying to sleep. Overall for the money this place was not worth it, needs a lot of updating and repairs done .
Stayed 4 nights in Oct 2023
Response from Management on 31 Oct,2023
Oh no - this is awful and we are so disappointed to hear about these issues! Interestingly, you stayed 4 nights and yet did not share any of these comments while you were here?? Despite that, we do appreciate you bringing things to our attention like the noisy baseboard so that maintenance can fix but did not see any of the other issues mentioned.

10/10 Excellent

eric

Stayed 1 night in Oct 2023
Response from Management on 25 Nov,2023
Thank you Eric for this great rating!

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in! Rooms are clean and have exactly what you need. It would be an added bonus to have a small continental breakfast in the mornings but overall it was a very pleasant stay!
Stayed 1 night in Oct 2023
Response from Management on 23 Oct,2023
Thank you Kelli for this great review! Rest assured that we do indeed offer continental breakfast during events - usually only on a weekend. We do not offer breakfast during the week/weekends when our rate is low as we try to provide the best rate and offering a breakfast just increases that rate. We sincerely hope that you can understand and appreciate our desire to provide the best value for our guests.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just needed a place to lay my head for one night .. this was perfect for that.
Response from Management on 19 Oct,2023
Thank you Mark for sharing your feedback and we are so pleased your found your stay perfect for the night.

8/10 Good

Michael

Stayed 2 nights in Oct 2023
Response from Management on 8 Nov,2023
Thank you Michael for taking the time to rate your experience!

10/10 Excellent

cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an older motel but I feel the remodeling /updates so to speak were good and cool the way they incorporated the wsu colors theme. A very convenient location as well.
Stayed 1 night in Oct 2023
Response from Management on 14 Oct,2023
Thank you Cheryl - we are so pleased you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Management on 14 Oct,2023
Thank you Angela for this great rating!

8/10 Good

Bethany

Travelled with group
Would Stay Again
Great place and has an affordable price. The room was clean and smelled nice, and supplied with plenty of pillows, towels, and other necessities. It has a large TV which is nice for watching shows and movies, and the A/C works well. Overall I would stay here again.
Stayed 3 nights in Oct 2023
Response from Management on 10 Oct,2023
Thank you Bethany for this great review!