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Reviews of The Hans Coco Palms

3 out of 5
The Hans Coco Palms
Baliapanda Near light house, Swargdwar, Puri, Orissa

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 24 reviews" "
Rating 8 - Good. 8 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 3 out of 24 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

2.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

NIHAR

Stayed 2 nights in Feb 2024

6/10 Okay

Seema

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

JHARNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice with a lot of open space and a pool with a lot of trees around. Away from the crowd but not far from Station and Temple. Very helpful staff. Good food too at the restaurant.
Stayed 3 nights in Dec 2023

2/10 Terrible

Raghavan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nandini

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from THE HANS COCO PALMS, PURI on 14 Nov,2023
Dear Guest, We are honoured to receive such a heart-warming note of your kind commendations of The Hans Coco Palms, Puri. Thank you so much for your continued patronage and taking out time to share your recent stay experience with us. We are pleased to know that the services and facilities offered to you were to your satisfaction. I have shared your feedback with everyone at the hotel; your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. We are grateful to you for your kind words that fuel our passion to keep striving for excellence and look forward to many more opportunities of welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and comfortable.. beach is just opposite ❤️ Beautiful landscape.. was a wonderful stay
Stayed 2 nights in Dec 2018

10/10 Excellent

Joymalya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good hotel :: Good for family trips
This was over all a good resort. Good service. Staff was very friendly and helpful. Rooms were over looking the sea. The swimming pool was clean and not that crowded. This resort has about 36 rooms . This is a 3 star resort but deserves atleast 4 star. Only draw back is the food in the restaurant is horribly expensive for a place like Puri. However there are lots of restaurants in and around the hotel for Lunch and Dinner. Breakfast was complimentary but the buffet should have a better spread. Overall a good . Tariff is however one of the highest in Puri.
Stayed 2 nights in Nov 2018

4/10 Poor

Rohini

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience at Coco Hans, Puri
Unfortunately staying here was a big mistake. Its a great property but absolutely no change or improvement made since it was built. Everything was seedy and shabby and smelly. The only saving grace was one waiter Dalip who served us at meal times. He was excellent. For the price one paid one should expect much more. Even the basic cleanliness was not there. It was a bad experience from the time I checked in where the staff were not willing to make small adjustments. Room service & house keeping were pathetic. They even replaced soiled towels the next day instead of fresh ones. They have certain rules like swimming in swim wear only, but each and everyone was swimming in full clothes incl the men. Its was a gross sight. Breakfast is till 10.30 but by 9:45 everything finishes and one has to constantly keep asking them to replenish the food. Tge whole service was shabby & sloppy. I will not recommend this place to anyone ever.
Stayed 2 nights in Mar 2018

8/10 Good

sarojini, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the ambience... the flowers and vegetable pots very attractively arranged. The staff was courteous,friendly and helpful.special mention for the smiling service of Upendra and Soumya (along with others) in the restaurant and the swimming pool attendant and the expert massage by Priya at the spa. Food was excellent and value for money. Only wish they had a lift for older people who can’t take the stairs!
Stayed 2 nights in Feb 2018

2/10 Terrible

Gyan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad and uncurteous staff,expecting tips.
They do not honour the confirmed booking.we had a cofirmed booking from 19/11 to 22/11, (booked at hotel.com)but we were given a room in some other hotel (which was very below standard and far awaw in a remote place)for one night.when I tried to ask for the reason they said nothing can be done.the coco palms had avery bad room service and we had to ask for basic things repeatedly.the staff at the reception was mostly rude and uncurteos.they served me burnt berger in the room and i had to lierally shout and fight with them to get it replaced.please never book with them, there are very good hotels in their vicinity at much lower rates with good service and good food.
Response from General Manager on 1 Dec,2016
Dear Guest , Greetings from The Hans Coco Palms !!! We thank you for your valuable comment in this forum. First of all we apologies for the issue caused during your stay with us. We have already taken action against the department you complaint about. We had discussed about the issue for the 1st night accommodation & then we have arranged the same category hotel in terms of Pricing, category, & Star rating for your stay. Once again we apologies for the said issue & will go for best of our services on your next visit. Thanks / Regards Team Hans coco Palms

10/10 Excellent

Jay, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel & friendly & helpful staff
Nice hotel & friendly & helpful staff. Close to the beach & hotel has a nice swimming pool. Big gardens with nice coconut trees, shrubs & flowers. Good place to relax and be peaceful.

6/10 Okay

Rao, Newcastle UK

Liked: Staff & service
Close to beach but not private
Food is not that great. Access to beach is not good. The water in swimming pool is very cold. Toilets near the restaurant is stinking . Definitely needs attention .

8/10 Good

Bobby, San Jose, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value.. Kids loved it.
This was probably my 6th or 7th trip to this hotel. Rooms and bathrooms are not as fancy as Mayfair or newer hotels but are clean and comfortable. Staff is super friendly and food is great. Pool area has a great view. If you have kids, I would highly recommend getting a room on the ground floor - walkout access to pool and beach. Spa is so so.. I personally like foot massage at the beach.. Very reasonable price (Rs 100 OR $1.50 !!!!) for 30 mins... What a deal !

8/10 Good

Dr Sushil, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location and hotel is excellent
We stayed in room no 119. one can see beach directly from the balcony. Very nice furniture. Ambience is excellent. Staff is courteous and willing to answer all your queries any time with smiling face. Wish vegetarian food could have been slightly better.

8/10 Good

BargaTim, Kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great haven
We were so pleased to have chosen Coco Palms. A little away from the hubbub of the centre of town, it was peaceful and well placed. Accepting that this was not a capital city five star place or price it was great value for money.

8/10 Good

Raghav Mimani, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Relaxing Stay
very comfortable and relaxing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD IN ALL RESPECT
FANTASTIC

8/10 Good

James Sahnk

Liked: Cleanliness, staff & service, room comfort
Lovely beach
Friendly. A sincere attempt made to excel in service and standard generally.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très agréable bord de mer !
Un hôtel proche de la mer, dans un parc magnifique, une piscine très agréable , avec un restaurant de qualité ! Chambre confortable avec balcon vue mer avec un service irréprochable ! Établissement très bien entretenu Et une équipe à l'écoute des clients :)) Nous avons séjourné 6 nuits, le temps passe trop vite dans un tel décor. Un hôtel que je conseillerai sans aucune hésitation. Un grand merci à toute l'équipe!
Stayed 6 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Très bel hôtel situé sur la plage
C'est un très bel hôtel qui mériterait un 5* si on y trouvait le même accueil que dans tous les grands hôtels de l'Inde. Les chambres sont belles, le jardin bien entretenu, la situation sur la plage excellente.Mais on a l'impression en arrivant ici qu'un personnel hôtelier de grande classe a déserté les lieux, les abandonnant à une équipe d'amateurs. A la réception on craint de déranger les préposés de leur sieste, mieux vaut ne pas se risquer à leur demander un service ni même un renseignement. Le personnel est sympathique mais pas motivé, apathique et mal fringué alors que ceux d'hôtels de même catégorie ont une belle livrée. Pourtant rien de cela ne m'a gênée, ce n'est qu'une remarque et je recommande cet hôtel. Un couple très sympathique vous propose massage, manucure et pédicure pour pas cher et de très bonne qualité.

10/10 Excellent

André, Genéve, Suisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hans Coco Palms, Puri, à ne pas manquer
Excellente surprise, cet hôtel est très bien situé sur la plage de Puri, à un endroit calme. Quelques pas et l'on peut se promener sur les kilomètres de sables. En 40 minutes de marche on atteint le centre de la ville, mais il y partout des rickshaws ou des taxis. Le staff est souriant, accueillant, les chambres sont confortables et le restaurants présentent de nombreux plats locaux délicieux. Les jardins et la piscine superbes. Je recommande particulièrement les cambres du premier étage car il y une belle vue sur la mer.