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Reviews of New Songtan Hotel

3 out of 5
New Songtan Hotel
6, Mirwol-ro 43beon-gil, Pyeongtaek

Reviews

8.2

Very good

Rating 10 - Excellent. 43 out of 100 reviews" "
Rating 8 - Good. 32 out of 100 reviews" "
Rating 6 - Okay. 15 out of 100 reviews" "
Rating 4 - Poor. 4 out of 100 reviews" "
Rating 2 - Terrible. 6 out of 100 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jessica

Business traveller
Disliked: Cleanliness, staff & service, amenities
This was a giant dump, across from a junkyard, with rock hard beds, full of bugs. And I cleaned linens. it’s a residence also. So there’s garbage sacks all up and down the hallways and it reeks. the front desk isn’t full time and he’s rude and was spitting his fish in my face when I refused do sleep in a big infestation! Expedia refused do give me my money back also. horrible, deplorable place

10/10 Excellent

Lakshmanan natarajan

Stayed 5 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a 3-star level hotel it was good. Good condition and quiet. Did not have the dining as stated in case one was expecting it.
Stayed 6 nights in Oct 2023

10/10 Excellent

Adam, Hamilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of like a studio apartment hotel. The room had a stovetop and washing machine which was very convenient and at a good price. The room was clean and the staff very friendly. I will stay here again when I return.
Stayed 10 nights in Nov 2022

2/10 Terrible

Matthew

Business traveller
Disliked: Staff & service
Cannot recommend
Front desk was rarely staffed. Workout facilities were not in hotel. Dining/Restaurant was not in hotel and was closed. Room was very small. "Kitchenette" in room had zero supplies Departed after 3 days for what was supposed to be a 6-week stay for business. Arranged through hotels.com, was NOT refunded after departing early (and speaking with hotels.com before hand), lost > $1000. Extremely unhappy with the situation
Stayed 20 nights in Sep 2022

4/10 Poor

Leonard

Stayed 2 nights in Oct 2022

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please don't come here. The staff are RUDE (to both natives and foreigners). There also isn't ANY hot water. I asked some people on my floor as well and they also said they didn't have any. I stayed one night- thank goodness. Completely horrible experience. Save your money, do yourself a favor and stick with an ACTUAL hotel- not some converted officetel run by an angry potbellied man who looks at you with distain and no greeting whatsoever. I literally said hello to this individual 3 times and ended up calling the number listed for the "hotel". He picked up the phone call and spoke to the phone while I was standing there DIRECTLY in front of him. Such a bizarre experience. 여기 오지 마세요. 직원은 무례합니다(내국인과 외국인 모두에게). 뜨거운 물도 나오지 않습니다. 내 층에 있는 몇몇 사람들에게도 물어보았고 그들은 또한 아무도 없다고 말했습니다. 나는 어느 날 밤 머물렀다 - 맙소사. 완전히 끔찍한 경험. 돈을 절약하고 호의를 베풀고 실제 호텔을 고수하십시오. 화난 배불뚝이 남자가 운영하는 개조된 오피스텔이 아니라 어떤 인사도 없이 당신을 경멸하는 표정으로 쳐다보는 것입니다. 나는 말 그대로 이 사람에게 3번 인사를 하고 "호텔"에 나열된 번호로 전화를 걸었습니다. 그는 전화를 받고 내가 그 앞에 직접 서있는 동안 전화를 걸었습니다. 그런 기이한 경험.
Stayed 1 night in Sep 2021

10/10 Excellent

Offei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed even though it was one night.
I do have photos but have decided not to post them. I was there for one night only, and overall it was just ok. If I had been there multiple nights I would have been very upset. I understand that right now the occupancy rate maybe lower than normal due to covid, but it's not an excuse to give out dusty rooms, that were not cleaned properly. I found hair as well as visible clusters of dust. In my first room, the sheets had what looked like makeup stains. I did ask for my room to be switched. The second room was still dusty but I had a test the next morning and was just to tired to from my long commute to deal with. I'm mentioning dust because I recently found out I'm allergic to it. My suggestion is that you should close some of your inventory if you're not going to come in and give the room a wipe down every couple of days. Regular houses in South Korea accumulate dust very quickly, hotel rooms are no different. Also make sure to do thorough vacuuming, and if there are stains on the sheets that won't come out, please recycle the sheet. I'll stop here, although there's more I could say.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Across the street from a convenient store and two restaurants. Also walking distance of many other restaurants and shopping stores. About a 5 minutes walk of Osan air base. The room was small, but perfect for me for a weekend stay . I recommend this hotel.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, facilities were great. The only issue I had was the narrow roads and accessing the parking garage. I do not speak Korean. Which caused some difficulties. You have to press a button and tell them your room number. I wish I knew that in advance.
Stayed 1 night in Apr 2021

8/10 Good

REINIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
This a newly renovated hotel. The room I stayed jn was very clean though really small and barely have room to move around. Complete ammenities made my stay more efficient Other than the room size, this is a good hotel to stay in.
Stayed 3 nights in Nov 2020

6/10 Okay

Candy

Travelled with family
Disliked: Cleanliness
Dirty
Rooms were dirty with smears and stains on the walls. Bed sheets stained with hair on them. Weird smells. Hard bed. The breakfast we paid extra for started at 11am...so we didn't get to eat. Nothing really good about this place besides the location.
Stayed 1 night in Jul 2020

10/10 Excellent

faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here when im in Songtan, very clean and comfortable.
Stayed 1 night in Jul 2020
Response from New Songtan Hotel on 23 Jul,2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
If you are looking for a place to crash for a few nights, the New Songtan Hotel is a great choice. Close to Osan Airbase and local shopping. The room was really nice, but it is small. The bed was firm which I personally like. The comforters were really nice, but rather warm in the summer. My wife and I enjoyed our stay and would go back again.
Stayed 1 night in Jun 2020
Response from New Songtan Hotel on 10 Jul,2020
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing I would say is label parking and instuction on entering parking area.
Stayed 1 night in Jun 2020
Response from New Songtan Hotel on 10 Jun,2020
Thank you for your review and for choosing our hotel. we'll keep it in mind for future improvements. Thank you.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good area
Clean. Located in an area with lots of western food (near the air base). The New York pub across the road is really great with good prices too (discount for staying at the hotel). The bed was clean and comfortable, the air con worked well, and there was coffee and water available.
Stayed 2 nights in May 2020
Response from Yl on 3 Jun,2020
Thank you for your staying at our hotel and good comment. We look forward to seeing you again.

6/10 Okay

Yesy

Travelled with family
Disliked: Cleanliness
Good price but always dirty
This is my second time staying here. I stay because their low price. My fist time the room was really dirty. My second time was not as dirty but found hair on sink and Floors were sticky and have black dust. Also found old meat in the mini freezer. Balcony view is an old bldg.
Stayed 2 nights in May 2020
Response from New Songtan Hotel on 28 May,2020
Dear guest, Thank you for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again. I apologize again for the inconvenience.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to lots of great restaurants, bars and train stations.
Stayed 1 night in Jan 2020
Response from New Songtan Hotel on 26 Jan,2020
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Tony, Korea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in close proximity to restaurants and stores. Also, it is very clean. The design of the rooms is much like a studio apt.
Stayed 1 night in Jan 2020
Response from New Songtan Hotel on 7 Jan,2020
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Pak

Travelled with partner
Disliked: Amenities, property conditions & facilities
There were no kitchen appliances at all. I had to buy forks and spoons, bowl, knife, pot literally everything. That alone cost me a lot. Other than that, it was just a mediocre hotel.
Stayed 1 night in Dec 2019

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Quiet.
Clean and quiet.
Stayed 1 night in Dec 2019
Response from New Songtan Hotel on 6 Dec,2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we look forward to welcoming you back to our hotel in the future. Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to Osan AFB and restaurants/bars. Great value for the price
Stayed 2 nights in Oct 2019
Response from New Songtan Hotel on 4 Nov,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgraded my room to a larger unit. Room had a microwave, cooktop, small refrigerater, hotpot, and washer dryer combination. Can get breakfast at a cafe, laundry, and exercise room too. Close to a convenience store, local market with small eateries and fresh produce. Tons of reataurants and stores within walking distance.
Stayed 1 night in Oct 2019
Response from New Songtan Hotel on 24 Oct,2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we look forward to welcoming you back to our hotel in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
New Sontang Hotel
The bed was very uncomfortable and the room was very small. Could barely pull out the chair from what was supposed to be a desk.
Stayed 6 nights in Oct 2019
Response from New Songtan Hotel on 24 Oct,2019
Thank you for your review and help. We will continue to work hard and improve our service efficiency and quality also we'll keep it in mind for future improvements. Thank you.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 3 nights in Oct 2019
Response from New Songtan Hotel on 8 Oct,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept!
Wasn’t here long enough to actually expirence anything other than sleep, I slept ok..
Stayed 1 night in Sep 2019
Response from New Songtan Hotel on 2 Oct,2019
Thank you for your review and help. We will continue to work hard and improve our service efficiency and quality, sincerely look forward to visiting us again!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from New Songtan Hotel on 2 Sept,2019
Thank you for your review and help. We will continue to work hard and improve our service efficiency and quality, sincerely look forward to visiting us again!

6/10 Okay

Larry

Liked: Staff & service
Towels were stained
Has nice studio apartment features like a kitchenette and washer. Towels in the bathroom were stained, need to get new towels or clean them better. No hot water in the shower either. Parking garage was limited.
Stayed 1 night in Aug 2019
Response from New Songtan Hotel on 19 Aug,2019
Thank you for your review and for choosing our hotel. we'll keep it in mind for future improvements. Thank you.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and clean. We enjoyed the location as well. Parking in the garage can be a little trying if they are real busy but we always found a spot. The only issue we found was the water in the shower drained very slow. I mentioned it to my travel partner and he said his did the same thing. Hopefully this is something they can resolve quickly.
Stayed 5 nights in Jul 2019
Response from New Songtan Hotel on 12 Aug,2019
Thank you so much for your review our hotel will continue to work hard and improve our facilities efficiency and quality, sincerely look forward to visiting us again!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from New Songtan Hotel on 23 Jul,2019
Thank you for your review and support. We will continue to work hard and improve our service efficiency and quality, sincerely look forward to visiting us again!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing loved it the only problem was that the front desk was not really there
Stayed 5 nights in Jun 2019
Response from New Songtan Hotel on 28 Jun,2019
Thank you for your review and for choosing our hotel. We'll keep it in mind for future improvements. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from New Songtan Hotel on 23 Jun,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, quiet, nice restaurant, newness and would use again.
Stayed 9 nights in Jun 2019
Response from New Songtan Hotel on 23 Jun,2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay. and we look forward to welcoming you back to our hotel in the future.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from New Songtan Hotel on 8 Jun,2019
Thank you for choosing to stay with us. We look forward to welcoming you back to the hotel in the near future. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2019
Response from New Songtan Hotel on 10 May,2019
Thank you for choosing to stay with us. We look forward to welcoming you back to the hotel in the near future Thank you.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 25 nights in Mar 2019
Response from New Songtan Hotel on 13 Jun,2019
Thank you for your review and for choosing our hotel. We look forward to welcoming you back to the hotel in next time Thank you.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed
I was very impressed with New Songtan Hotel. Extremely clean, comfortable and a great location.
Stayed 1 night in Apr 2019
Response from New Songtan Hotel on 29 Apr,2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Experience
Fine accommodations and friendly staff...all thumbs up. Modern comfort within walking distance of amazing shopping area.
Stayed 3 nights in Apr 2019
Response from New Songtan Hotel on 2 May,2019
Thank you for staying with us. We appreciate your feedback! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from New Songtan Hotel on 2 Apr,2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk are always nice, and the hotel is in a good location.
Stayed 1 night in Mar 2019
Response from New Songtan Hotel on 29 Apr,2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from New Songtan Hotel on 2 Apr,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No microwaves?
I believe my coworkers had microwaves in their room. I don’t have one
Stayed 1 night in Dec 2018
Response from New Songtan Hotel on 3 Mar,2019
We are so sorry for your inconvenience we would be able to check the room with microwave to assign as requested with availability Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missing microwaves?
Missing microwaves?
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some rooms were missing microwaves
Some rooms were missing microwaves
Stayed 1 night in Feb 2019

10/10 Excellent

ADAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They know you well friendly service
They know you well friendly service
Stayed 1 night in Feb 2019
Response from New Songtan Hotel on 28 Feb,2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we look forward to welcoming you back to our hotel in the future with better service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They finally gave us an extra toothbrush.
They finally gave us an extra toothbrush.
Stayed 1 night in Feb 2019
Response from New Songtan Hotel on 4 Mar,2019
Please collect an extra toothbrush on the front desk anytime Thank you!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my go-to place to stay in Pyeongtaek
Small, very clean room. I've always stayed here when visiting Pyeongtaek, with one exception (which I immediately regretted and promised myself to always stay here instead). Things to be aware of if staying for a long time: 1- there is a clothes washer in the room, but no dryer 2 - there is no microwave 3 - there is no iron or ironing board 4 - there is no fan for airflow during the colder months, and the room is heated by a heated floor. The in room AC unit is EXTREMELY efficient in the summer time- it was a relief to come in from the hot and humid air outside. The rooms are very clean, bathrooms are nice, and bed is fairly comfortable (westerners may find the beds a little hard, but these are the most comfortable I have experienced in my stays all over different parts of Asia). There IS a cooktop but you need to bring your own utensils and pots/pans if you intend to use it. The coffee bags provided taste very good! Almost like brewed coffee. There is a very small refrigerator in the room. I enjoy staying here, and will again!
Stayed 5 nights in Jan 2019
Response from New Songtan Hotel on 17 Jan,2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we look forward to welcoming you back to our hotel in the future. Also, We'll use your comments to improve our service. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from New Songtan Hotel on 9 Jan,2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not the same room
Booked the same room type, like before, but this time it was different. I highly suggest to the manager to have four tiers of pricing, rather than three. Suites with a bigger room plus extra bed versus suit with just a couch
Stayed 1 night in Dec 2018
Response from New Songtan Hotel on 6 Jan,2019
Thank you for your review and for choosing our hotel. we'll keep it in mind for future improvements. Apologies for the inconvenient.