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Reviews of Fairmont Le Chateau Frontenac

4.5 out of 5
Fairmont Le Chateau Frontenac
1 rue des Carrieres, Québec City, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1320 out of 1789 reviews" "
Rating 8 - Good. 306 out of 1789 reviews" "
Rating 6 - Okay. 95 out of 1789 reviews" "
Rating 4 - Poor. 45 out of 1789 reviews" "
Rating 2 - Terrible. 23 out of 1789 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lorne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best stay ever!
Stayed 2 nights in May 2024

8/10 Good

Izar

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
History of the place..
Stayed 2 nights in May 2024

10/10 Excellent

Fredrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel that is convenient to everything in old Quebec City. Amazing food choices all around and great views. Truly a 10/10 hotel!
Stayed 3 nights in May 2024

10/10 Excellent

Janis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most photographed hotel in the world! I can see why. Very beautiful and unique with so much history. Had a window table for the very nice breakfast in the Dufferin Terrace. We were fortunate to have a corner room with a view. Looked newly remodeled and fresh. The only thing that didn’t work was the in-room safe. If you don’t like crowds this hotel is not for you. The lobby was always bustling and full of tourists not staying at the hotel.
Stayed 3 nights in May 2024

8/10 Good

Joozer, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is not worth it
Stayed 2 nights in May 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Mathieu on 21 May,2024
Thank you so very much for the great score Timothy.

10/10 Excellent

Marc Adrian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mathieu on 21 May,2024
Thank you Marc adrian for the great score.

8/10 Good

John, Canton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an iconic hotel, beautifully maintained, in an outstanding location. The only fault I have is the extremely small room and bathroom especially considering the high price. Our "deluxe" river view room was so small it was difficult for two people to get around. The window is rather small and tucked near the corner of the room. The bathroom was small and uncomfortable.
Stayed 2 nights in May 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Fairmont Le Chateau Frontenac. It's in the heart of Old Quebec City so convenient for walking around. The hotel is iconic. We enjoyed our stay very much.
Stayed 2 nights in May 2024
Response from Mathieu on 21 May,2024
Thank you so much Carol for taking the time to write this review. We are delighted to hear you enjoyed your stay.

10/10 Excellent

Rodrigo, Brownsville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property, great staff and dining options are amazing.
Stayed 4 nights in Apr 2024
Response from Mathieu on 21 May,2024
Bonjour Rodrigo, thank you very much for the great score. We hope to see you again very soon.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Mathieu on 21 May,2024
Thank you so very much Bradley for the great score.

10/10 Excellent

Omid

Travelled with group
Amazing place to stay!! Highly recommend
Stayed 2 nights in May 2024
Response from Marisa Maurice, Front Office Assistant Manager on 16 May,2024
Dear Omid, Thank you for your fantastic feedback! We're thrilled to hear that you had an amazing stay with us and that you highly recommend our hotel. Your recommendation means a lot to us, and we can't wait to welcome you back for another wonderful experience!Kind regards, Marisa

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifl hotel, wonderful staff, excellent location.
Stayed 1 night in May 2024
Response from Marisa Maurice, Front Office Assistant Manager on 16 May,2024
Dear Melissa, We greatly appreciate your kind words! It brings us immense joy to hear that you enjoyed your last stay with us. Your feedback is very valuable, and we can't wait to have the pleasure of welcoming you back again soon!Kind regards, Marisa

10/10 Excellent

Thomas, Mount Pleasant

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay, it’s expensive and you could find cheaper accommodations nearby, but you won’t find a more legendary hotel. The standard rooms are cozy, but the lobby is grand, the location can’t be topped. It is Quebec City in all its glory. Go big or go home. Vive le Quebec. Vive Le Chateau Frontenac!
Stayed 3 nights in May 2024
Response from Marisa Maurice, Front desk assistant manager on 16 May,2024
Dear Thomas, Thank you for sharing your feedback with us. We're thrilled to hear that you appreciated the legendary status and grandeur of our hotel, as well as our unbeatable location in the heart of Quebec City. We're delighted that you embraced the spirit of "go big or go home" during your stay with us.We look forward to welcoming you back in the future.Kind regards, Marisa

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely visit but hotel could use a little updating and a few more amenities.
Stayed 2 nights in May 2024
Response from Marisa Maurice, Front Office Assistant Manager on 16 May,2024
Dear Elizabeth, Thank you for sharing your feedback with us following your recent stay. We're delighted to hear that you enjoyed your visit overall.Your comments regarding updating and additional amenities are valuable to us as we continuously strive to enhance our guests' experiences. We will take your suggestions into consideration as we plan for future improvements.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Marisa

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Marisa Maurice, Front Office Assistant Manager on 16 May,2024
Dear James, Thank you so much for your glowing feedback! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another 5-star stay!Kind regards, Marisa

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn,t anything negative about our experience, we travelled alot with the government, and one of the most high level service was your hotel's staff, excellent customer service delivery and all aspects.
Stayed 2 nights in May 2024
Response from Marisa Maurice, Front Office Assistant Manager on 13 May,2024
Dear Patrick, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that your experience with us exceeded your expectations and that our staff provided excellent service throughout your stay. We truly appreciate your kind words and hope to welcome you back to our hotel in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Kind regards, Marisa

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and Québec was beautiful! Most definitely recommend!
Stayed 3 nights in May 2024
Response from Mathieu on 13 May,2024
Thank you so very much Zachary for taking the time to write this review. We are thrilled to learn you enjoyed your time here.

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. Staff is wonderful..but if you want a comfortable bed, this is not the hotel for you.
Stayed 6 nights in May 2024
Response from Mathieu Caron on 12 May,2024
Thank you very much for the review. We are also very thankful about your feedback. We would be very happy to clarify a few details privately regarding your room.

8/10 Good

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience made even better by the area around the hotel. Foodies would love this place. The Chateau is over priced for the size and quality of the rooms but still recommend
Stayed 1 night in May 2024
Response from Marisa Maurice, Front Office Assistant Manager on 12 May,2024
Dear Bill,Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a wonderful time, especially enjoying the area surrounding our hotel. We take great pride in our location and are delighted that it added to your overall enjoyment.Your feedback regarding the Chateau's pricing and room size and quality is duly noted. We continuously strive to provide exceptional value to our guests, and we'll certainly take your comments into consideration as we work to enhance our offerings.Thank you for recommending us despite these concerns. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Marisa

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely splurge.
Stayed 2 nights in May 2024
Response from Marisa Maurice, Front Office Assistant Manager on 12 May,2024
Dear Pauline, Thank you for sharing your feedback with us! We're thrilled to hear that your experience with us was up to your expectations. It's our goal to provide our guests with unforgettable experiences, and we're delighted to know that we could contribute to making your stay special. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.Warm regards,Marisa

10/10 Excellent

Michael R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful city and hotel’s rich history and ambiance reminded us of Paris. Room with view of river was clean and cozy. Staff were very courteous and friendly. Would stay here again.
Stayed 5 nights in May 2024
Response from Marisa Maurice, Front Office Assistant Manager on 12 May,2024
Dear Michael,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay in our beautiful city. It's wonderful to know that you were happy with your room, and that our staff were able to provide courteous and friendly service throughout your stay.We would be delighted to welcome you back for another memorable stay in the future. Please don't hesitate to reach out if there's anything we can assist you with in the meantime.Warm regards,Marisa

4/10 Poor

Ashton

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I was nickel and dimed. The rooms are extremely small, small no space to fit anything. They put two empty glasses in our room, although we had four people staying in the room. When I called room service they wanted to charge me $15 to bring me two empty glasses. Absolutely ridiculous
Stayed 1 night in Feb 2024
Response from Mathieu Caron on 9 May,2024
Bonjour Ashton. We are very sorry to hear your stay felt short of your expectation. We would be very happy to discuss with you privately to get more detail.

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous iconic hotel. Staff great. Sam’s for dining was great. The bar was good with great views. Easy to walk everywhere.
Stayed 4 nights in Apr 2024
Response from Mathieu on 9 May,2024
Thank you very much Anne for the great score. We are delighted to hear you enjoyed your time at Fairmont Le Chateau Frontenac and in Quebec City. We hope to see you again very soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel!
Stayed 4 nights in May 2024
Response from Marisa Maurice, Front Office Assistant Manager on 9 May,2024
Dear John, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us at the hotel. If there's anything we can do to make your next visit even more wonderful, please don't hesitate to let us know. We look forward to welcoming you back soon!Kind regards, Marisa

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 2 nights with the family. It was a wonderful vacation!
Stayed 2 nights in May 2024
Response from Mathieu on 9 May,2024
Thank you Lisa for the great score. We are very happy to hear your stay went well. Looking forward to hosting you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Your people are great!! Housekeeper was great but room could use a “ deep clean”, bathroom tile moldy, corners, etc. It is just an old building needing extra care. We really did enjoy our stay and will recommend to any friends coming to Quebec City.
Stayed 4 nights in May 2024
Response from Marisa Maurice, Front Office Assistant Manager on 9 May,2024
Dear James, Thank you for your kind words about our team! We're glad to hear that you received excellent service from our housekeeping staff. However, we apologize for any cleanliness issues you encountered during your stay. Your feedback regarding the need for a deeper clean in certain areas of your room is valuable to us, and we'll ensure that it's addressed promptly.As an historic building, we understand the importance of maintaining high standards of cleanliness and upkeep. Your recommendation means a lot to us, and we're grateful for your support. We hope to have the opportunity to welcome you and your friends back again soon for another enjoyable stay in Quebec City!Kind regards, Marisa

10/10 Excellent

Colleen, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont does it again! The Fairmont Le Chateau Frontenac is an absolutely stunning property in a gorgeous location. The customer service is outstanding and our room is beautiful.
Stayed 1 night in May 2024
Response from Marisa Maurice, Front Office Assistant Manager on 8 May,2024
Dear Colleen,Thank you for taking the time to share your feedback! We're delighted to hear that you had such a wonderful experience at Fairmont Le Chateau Frontenac. It's fantastic to know that you found the property stunning, the location gorgeous, and the customer service outstanding. We're glad you enjoyed your beautiful room as well. We hope to welcome you back for another memorable stay in the future!Kind regards, Marisa

10/10 Excellent

Zhi Yan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was fabulous. All the staffs are friendly and welcoming.
Stayed 2 nights in May 2024
Response from Marisa Maurice, Front Office Assistant Manager on 7 May,2024
Dear Zhi Yan,Thank you very much for the great score. We delighted you enjoyedy your stay and look forward to welcoming you again soon.Kind regards, Marisa

10/10 Excellent

Frederic, Westport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous place. Service was impeccable. The Old City is as charming as ever. The Hotel is in the center of it all.
Stayed 1 night in May 2024
Response from Marisa Maurice, Front Office Assistant Manager on 6 May,2024
Dear Frederic, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and found our service impeccable. It's always a delight to hear that our guests appreciate the charm of the Old City and our central location. We hope to welcome you back again soon for another memorable experience!Kind regards, Marisa

8/10 Good

Deborshi, Hamilton

Travelled with partner
Liked: Staff & service
I think it is overrated and overpriced. For the same price I have stayed in better places.
Stayed 1 night in May 2024
Response from Marisa Maurice, Front Office Assistant Manager on 6 May,2024
Dear Deborshi, I'm sorry to hear that you felt the experience didn't match the price you paid. Your feedback is valuable, and we'll definitely take it into consideration as we strive to improve. If there's anything specific you think we could do better, we'd love to hear it!Kind regards, Marisa Maurice, Front Office Assistant Manager

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful! Friendly people everywhere! Lots to see!
Stayed 1 night in May 2024
Response from Mathieu on 6 May,2024
Thank you so much Elizabeth for the great score. We are looking forward to greeting you again very soon.

10/10 Excellent

Laura, Gaithersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 😍
Stayed 3 nights in May 2024
Response from Mathieu on 6 May,2024
Thank you very much Laura for the great score. We hope to see you again very soon !

8/10 Good

Hans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel with an amazing restaurant (Champlain) and beautiful history and architecture. However, hotel pool was under construction and we weren’t notified until we were woken up by drills, and they didn’t notify us that parking is roughly $70 a day which was a nice surprise to find at the end of our stay.
Stayed 4 nights in Apr 2024
Response from Mathieu Caron on 3 May,2024
Thank you so much for taking the time to write this review. We are very happy that you enjoyed your time at our restaurant. I do apologise for the drilling noise. We would be very happy to get the chance to discuss privately and in more details about your stay.

8/10 Good

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service is overpriced and terrible. The refused to cook the venison burger to the proper temperature. The cheese on the onion soup wasn’t under melted as well as the pizza which had a half inch thick layer of cheese that was barely melted
Stayed 4 nights in Apr 2024
Response from Mathieu Caron on 3 May,2024
Bonjour Angelo, thank you so very much for taking the time to write this review. We would be very happy to discuss privately with you about your stay.

10/10 Excellent

Kurt, Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in Quebec City. The hotel was beautiful.
Stayed 3 nights in Apr 2024
Response from Mathieu on 3 May,2024
Thank you so much Kurt for the review. We are happy to hear you enjoyed your time with us. Looking forward to greeting you again.

10/10 Excellent

Braidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mathieu on 4 May,2024
Thank you very much Braidy for the great score. We hope to see you again soon.

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great facility, good location
Stayed 2 nights in Jan 2024
Response from Mathieu on 3 May,2024
Thank you Yang for the great score. We hope to see you again soon.

10/10 Excellent

Achyut

Stayed 2 nights in Apr 2024

10/10 Excellent

Mehul, Durham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Chateau Frontenac was fantastic. Everyone was super courteous and the customer service was excellent. We got a lovely room, and no matter what the view is, it's all pretty. The hotel has these "experiences" which you pay for in any case, so you SHOULD enjoy them. Tours of the city, wine tastings, and plenty of other options to make this a fun stay!
Stayed 4 nights in Apr 2024
Response from Mathieu on 3 May,2024
Thank you so very much Mehul for taking the time to write about your stay with us. We are delighted to see you enjoyed your time with us. Looking forward to hosting you very soon.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stop forcing people to type in this space.
Stayed 1 night in Apr 2024
Response from Marisa Maurice, Front Office Assistant Manager on 29 Apr,2024
Dear Greg, Thank you for the great score! We look forward to welcoming you again soon. Kind regards, Marisa

8/10 Good

Yuen Wun Mary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mathieu on 3 May,2024
Thank you Yuen Wun Mary for the great score.

10/10 Excellent

Walia Ara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024
Response from Mathieu on 29 Apr,2024
Thank you very much Walia Ara for the review. We are happy to hear your stay went well.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has got to be the most beautiful place to stay in Quebec. Everything was absolutely perfect. I enjoyed staying here. It was a great birthday here in Quebec and staying here was the icing on the cake. Loved that shopping, sightseeing and dining was conveniently close.
Stayed 3 nights in Apr 2024
Response from Mathieu on 28 Apr,2024
Thank you so much Mary for taking the time to write your review. We're thrilled to hear you had a great time in the area and at the hotel. We are looking forward to hosting you again very soon.

10/10 Excellent

Luiza

Stayed 4 nights in Apr 2024
Response from Mathieu on 21 May,2024
Thank you Luiza for the great score.

8/10 Good

OTMARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was stunning, location is perfect. Our room was beautiful considering the age of the hotel; however the TV needs an upgrade and channel/cable options are poor. In uur room, the AC was not cooling. Still would recommend a stay in this incredible hotel!
Stayed 3 nights in Apr 2024
Response from Mathieu on 28 Apr,2024
Thank you so very much Otmara for taking the time to write this review. We will have a look at your reservation to find the details about your room to get it inspected. Thank you for the feedback. We hope you still got to enjoy your time with us.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was a very loud conversation in the middle of the night, coming from a nearby room. It woke me up and continued for quite some time.
Stayed 3 nights in Apr 2024
Response from Mathieu on 28 Apr,2024
Bonjour Daniel, thank you very much for taking the time to write this review. We're very sorry to hear someone woke you up during your stay. We hope this did not affect the rest of your stay too much.

10/10 Excellent

Emilie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mathieu on 28 Apr,2024
Thank you so much Emilie for the great score

10/10 Excellent

TERESA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely amazing experience staying at the Fairmont Le Chateau Frontenac in Quebec City. the service was amazing the staff were very friendly and helpful, the amenities were great. Everything was close by, there was so much to see.
Stayed 2 nights in Apr 2024
Response from Mathieu on 25 Apr,2024
Thank you so very much Teresa for taking the time to write this review. We are delighted to learn your stay at our property and in Quebec City went well. We cannot wait to see you again very soon.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mathieu Caron on 25 Apr,2024
Thank you Samuel for the great score. Please do not hesitate to reach out if you feel the need to discuss on what we can improve on. Hoping to see you again soon.