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Reviews of The Rarotongan Beach Resort & Lagoonarium

4 out of 5
The Rarotongan Beach Resort & Lagoonarium
Aroa Beach Marine Reserve, Arorangi, Ara Tapu Rd, Rarotonga

Reviews

8.0

Very good

Rating 10 - Excellent. 117 out of 354 reviews" "
Rating 8 - Good. 149 out of 354 reviews" "
Rating 6 - Okay. 54 out of 354 reviews" "
Rating 4 - Poor. 19 out of 354 reviews" "
Rating 2 - Terrible. 15 out of 354 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sudeema Ishani

Liked: Cleanliness, staff & service, amenities
The property needs an uplift. Our room fridge was faulty and leaking, the bunk bed was making a creaking noise every time you turn around so it was difficult to sleep. Felt the room was too small for 4 people but we managed. The staff was really good and helpful so didn't even want to complain. The staff made it a very pleasant holiday for us.
Stayed 6 nights in Apr 2024
Response from The Rarotongan on 30 Apr,2024
Kia Orana Sudeema,Thank you for taking the time to share your feedback with us. We're glad to hear that our staff played a significant role in making your stay enjoyable, despite the issues you encountered. Your comments about the room condition are very important to us, and we are currently reviewing ways to enhance our accommodations, including addressing the concerns you raised about the fridge and bunk bed.We appreciate your understanding and are pleased that our team could contribute positively to your holiday experience. We hope to welcome you back in the future, perhaps with a room option that provides more space and comfort for your family.Warm regards,Haimona Browne Resort Manager

2/10 Terrible

Ben

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My now husband and I spent the last four days of our honeymoon at the rarotongan straight after staying at their sister resort, the private island in Aitutaki which was incredible! . We were not impressed at all. We weren’t greeted by any of the 3 staff in the lobby until we said hello and were told we had to wait for our room to be ready sometime in the next 7 hours. When we asked for beach towels we were told we should already have them and couldn’t receive any more. After discussing our situation we were handed towels. After returning these towels (not knowing you could only have two a day) the lady in the activities hut later said to us we couldn’t have more due to our allocation. Once 3pm hit we went to get our bags and weren’t offered any support for the three suitcases to our room which was 300meters away and up stairs. We had no do not disturb sign in our room, no pen to fill out a form which was no room cleaning for the next day to save environment. Our room then went without being cleaned for two days, only a new towel thrown on the bench and they left the door open to our room while we were out for the day. We paid $20 each for wifi which didn’t work in majority of the areas of the resort, one being our room which connected in and out. The food in the resort restaurant was great but we waited 1 and a half hours for food two nights in a row and lunch. Drinks were also delayed by 20 minutes. Tv in sports area didn’t play what they said would be on without being asked
Stayed 4 nights in Apr 2024
Response from The Rarotongan on 30 Apr,2024
Kia Orana,Thank you for taking the time to share your feedback with us.We deeply apologize for the disappointing experience you encountered during your stay at The Rarotongan. Your concerns are taken seriously, and I want to assure you that I am personally investigating each issue with the relevant managers to address and rectify these shortcomings. Our goal is to streamline and enhance our procedures to ensure a more seamless and enjoyable experience for all our guests going forward.We are truly sorry that your honeymoon experience with us did not meet your expectations, especially after the wonderful time you had at our sister resort in Aitutaki. It is disheartening to hear about the lapses in service, from the lack of initial greetings and delays in room readiness to issues with amenities such as beach towels and room cleaning.We acknowledge the importance of providing prompt and courteous service, maintaining cleanliness, and ensuring that our facilities meet the expectations of our guests. Your feedback regarding the WiFi connectivity, restaurant wait times, TV programming, snorkel gear availability, and overall staff demeanor is invaluable to us, and we are committed to making necessary improvements.We are glad to hear that you appreciated the location of our hotel and enjoyed the food at our restaurant. However, we understand that these positives were overshadowed by the negative aspects of your stay.Please accept our sincerest apologies for the inconvenience and disappointment you experienced. We appreciate your honesty and assure you that your feedback will be instrumental in our efforts to enhance the guest experience at The Rarotongan.Warm Regards,Haimona BrowneResort Manager

2/10 Terrible

Andreea

Disliked: Cleanliness, staff & service, property conditions & facilities
The photos are really very strategic. Not representative of the resort.
Stayed 6 nights in Apr 2024
Response from The Rarotongan on 26 Apr,2024
Kia Orana Andreea, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations and that you felt our photos did not accurately represent our resort. We strive to showcase our property in a way that accurately reflects the beauty and ambiance we offer. I would have been more than happy to address your concerns during your stay. Warm Regards,Haimona Browne Resort Manager

8/10 Good

George Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for kids great customer service, the food not good at all
Stayed 6 nights in Apr 2024
Response from The Rarotongan on 22 Apr,2024
Thank you for taking the time to share your experience at The Rarotongan Beach Resort & Lagoonarium. We are thrilled to hear that you found our resort to be a great place for kids and that our customer service met your expectations. Our team works hard to ensure each guest feels welcome and well cared for, so your kind words are very much appreciated.We are, however, disappointed to learn that our culinary offerings did not live up to your expectations. We take pride in our cuisine and are continually striving to deliver delicious and satisfying meals. We would love to hear more about your dining experience so we can address these issues directly. Please feel free to contact me at via email. Thank you again for your feedback. We hope to have the opportunity to welcome you back and impress you with our improvements.Warm regards,Haimona BrowneResort Manager

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from The Rarotongan on 22 Apr,2024
Kia Orana Danielle,Thank you for your kind 4 star rating, which is much appreciated. We are pleased that you enjoyed your stay with us. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from The Rarotongan on 22 Apr,2024
Kia Orana Stefan,Thank you for your kind 5-star rating. We are thrilled that you had an amazing stay.Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

8/10 Good

Tamara Mona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beachfront room which was very comfortable. The bed was comfy and we had the room serviced every day. Staff were friendly and helpful. Great hotel for families and couples. Enjoyed our stay
Stayed 8 nights in Apr 2024
Response from The Rarotongan on 19 Apr,2024
Kia Orana Tamara,Thank you for taking the time to leave such a wonderful review of your stay at The Rarotongan Beach Resort & Lagoonarium. We are delighted to hear that you enjoyed your beachfront room and found it very comfortable. It's great to know that the comfort of the bed and the daily servicing of your room added to your satisfaction.We're also thrilled to learn that our staff's friendliness and helpfulness stood out during your visit. Our team works hard to ensure all our guests feel welcome and well cared for, so it's very rewarding to hear we hit the mark for you.It's fantastic that you found our hotel suitable for both families and couples and that you had an enjoyable stay overall. We hope to welcome you back to The Rarotongan soon for another memorable vacation.Warm regards,Haimona Browne Resort Manager

10/10 Excellent

Camilla

We had a great stay.
Stayed 6 nights in Apr 2024
Response from The Rarotongan on 11 Apr,2024
Kia Orana Camilla,Thank you for your kind review.We are pleased to hear you had a great stay.Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

Botimi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from The Rarotongan on 11 Apr,2024
Kia Orana Botimi,Thank you for your kind 5-star rating.We are thrilled that you had a great stay. Thank you again for choosing to stay with us.Warm regards,Haimona Browne Resort Manager

8/10 Good

V

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to the beautiful beach. House keeping was excellent.
Stayed 8 nights in Mar 2024
Response from The Rarotongan on 9 Apr,2024
Kia Orana,Thank you for your kind review.We are pleased to hear you found the resort to be clean and you also enjoyed the beachfront location and the friendly service from our housekeeping team. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

8/10 Good

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and relaxing. Staff very pleasant but didnt always provide correct orders and at times we waited too long. Lovely resort and awesome place to bring a family. Thank you. Lyn
Stayed 4 nights in Mar 2024
Response from The Rarotongan on 5 Apr,2024
Kia Orana Lynette,Thank you for your review. We are pleased to hear you had a nice and relaxing getaway and you enjoyed the resort and the warm hospitality from our staff. We look forward to welcoming you back soon.Kind Regards,Haimona Browne Resort Manager

8/10 Good

Jason

Travelled with group
The rooms are a little bit small look bigger in photos as the bathrooms are quite small as well as the room the staff are excellent facilities were good the food at dinner was excellent but waiting times were ridiculous 45 to 1 hr. the tropical breakfast needs to be reviewed no good if you have diabetes or are you I gluten free is all there was was toast and fruit universe cereal overall the place is nice.
Stayed 8 nights in Mar 2024
Response from The Rarotongan on 4 Apr,2024
Kia Orana Jason,Thank you for your review and feedback, which is much appreciated. I am pleased to hear you enjoyed the staff and the facilities. We are the process of reviewing our breakfast lineup. Unfortunately the island does run out of items from time to time which makes it difficult. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

6/10 Okay

Nicola, Rolleston

Travelled with partner
found the hotel tired. Staff were ok. Some maybe past being in customer service but most staff were friendly. Captain Andy’s terrible so bad including the breakfast
Stayed 7 nights in Mar 2024
Response from The Rarotongan on 3 Apr,2024
Kia Orana Nicola,Thank you for your feedback. I am disappointed to hear you experienced some service shortfalls during your stay. Your concerns have been passed on to all our department managers for review and investigation. Kind Regards,Haimona Browne Resort Manager

8/10 Good

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property could do with a freshen up in the rooms but overall, it's a great little place to base yourself.
Stayed 8 nights in Mar 2024
Response from The Rarotongan on 28 Mar,2024
Kia Orana Aimee,Thank you for your review and feedback. As you have probably seen, our team are always around painting and updating guest facilities when possible. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

4/10 Poor

Peter

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property needs renovations.
Stayed 1 night in Feb 2024
Response from The Rarotongan on 23 Mar,2024
Kia Orana Peter,Thank you for your feedback. We are continuously upgrading our guest rooms and facilities when occupancy and resources permit. Thank you again for choosing to stay with us.Kind Regards,Haimona BrowneResort Manager

6/10 Okay

Lisa

Travelled with family
Food was not fresh- buns for burgers were stale. They ran out of salads early on and never got new supplies in. Eating out was a lot cheaper and fresher. Room and pool was perfect
Stayed 5 nights in Mar 2024
Response from The Rarotongan on 20 Mar,2024
Kia Orana Lisa,Thank you for your review and feedback. I am pleased you enjoyed your room and pool. I have passed on your feedback to our team in the kitchen as well. Kind Regards,Haimona Browne Resort Manager

8/10 Good

Gine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed that if it rained you could go anywhere on the property without getting wet. Lots of things to do. Great layout and nice pool. Able to see lots of fish from the dining area.
Stayed 7 nights in Feb 2024
Response from The Rarotongan on 8 Mar,2024
Kia Orana Gine,Thank you for your kind review.We are pleased to hear you enjoyed your stay, despite the rain lol. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

8/10 Good

Cheyney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great for kids. Didn’t love the food but otherwise recommended for families and people who like to snorkel. The snorkelling out the front is unreal!
Stayed 5 nights in Feb 2024
Response from The Rarotongan on 8 Mar,2024
Kia Orana,Thank you for your review. I am pleased to hear your family had a great stay and you experienced the amazing snorkeling directly in front of the resort. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

8/10 Good

Michael Campbell

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Snorkelling was amazing
Stayed 5 nights in Feb 2024
Response from The Rarotongan on 27 Feb,2024
Kia Orana,Thank you for your 4-star review.We are pleased to hear you enjoyed the amazing beach location and snorkeling directly in front of the resort.Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

4/10 Poor

Luis

Stayed 1 night in Feb 2024
Response from The Rarotongan on 27 Feb,2024
Kia Orana Luis,Thank you for your providing a rating of your recent one night stay with us. Unfortunately there is nothing I can do as you did not leave any comments. Our management and staff would have been more than happy to address any of your concerns whilst you were inhouse. Kind Regards,Haimona Browne Resort Manager

6/10 Okay

Elizabeth

Disliked: Cleanliness, property conditions & facilities
The hotel needs alot of upgrade, this rarotongan hotel is not lively, it needs to be the same hotel back in 2002. This hotel was the best back then, my brother and his wife had their honeymoon there in 2002. And it was the best hotel ive visited as a local. But now is not the same experience. You need to up your game, be more like edgewater resort.
Stayed 7 nights in Feb 2024
Response from The Rarotongan on 27 Feb,2024
Kia Orana Elizabeth,Thank you for taking the time to post a review and for providing feedback of recent stay with us. I am sorry to hear we did not meet your previous experience from 21 years ago. I have shared your feedback with all our managers and rest assured we take all guests feedback seriously. Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

Heaven-lee

Liked: Cleanliness, amenities
Thourougly enjoyed ever minute
Stayed 5 nights in Jan 2024
Response from The Rarotongan on 8 Feb,2024
Kia Orana,Thank you for your 5 star rating - very much appreciated. Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous location right on the lagoon which has many fish species that are rarely seen. Loved the snorkeling! Our 2 bedroom apartment did not have ac in the rooms, just the corridor- my friend slept in the living room. Also Wi-Fi has to be purchased but I think that’s true of all hotels in the Cooks. Nice food and great views!! I’d recommend this hotel
Stayed 3 nights in Jan 2024
Response from The Rarotongan on 8 Feb,2024
Kia Orana Julia,Thank you for your kind review. We are pleased to hear you had a lovely stay. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front of house staff made our family holiday exceed all expectations. By the end of the trip, it felt like a few of the staff were practically family. Meli, Aisake, and Aquila were excellent with our children and made them feel right at home. 10/10 would recommend
Stayed 7 nights in Jan 2024
Response from The Rarotongan on 8 Feb,2024
Kia Orana William,We thrilled to hear your family had an amazing time and you enjoyed the warm hospitality from our team. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

6/10 Okay

Carla

Travelled with partner
Liked: Staff & service
The breakfast was poor, no hot food and 28$ for cereal and toast canned fruit and pastries that we barely saw as they went first. I would expect Hot breakfast for that price.
Stayed 10 nights in Jan 2024
Response from The Rarotongan on 8 Feb,2024
Kia Orana Carla,Thank you for your feedback. Please note that our breakfast buffet is tropical and does not include hot items. You can purchase hot items from our a la carte menu at an additional cost. Kind Regards,Haimona Browne Resort Manager

6/10 Okay

Alexi

Travelled with group
Liked: Cleanliness, staff & service
Beach was great. Food in hotel is below mediocre. Breakfast that its included with stay the worst. I ended up trying different "paid" options.
Stayed 4 nights in Jan 2024
Response from The Rarotongan on 8 Feb,2024
Kia Orana Alexi,Thank you for your feedback. I am pleased to hear you enjoyed the beach, however, disappointed you did enjoy your meals. I will be addressing your concerns with the team in the kitchen and hopefully we can improve the quality of our meals. Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

Mennie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Dec 2023
Response from The Rarotongan on 8 Feb,2024
Kia Orana Mennie,Thank you for your kind review - very much appreciated. Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

Tiresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here, met some friendly staff who became family. Room service was perfect and everything we asked and expected. Definitely return to stay here.
Stayed 3 nights in Dec 2023
Response from The Rarotongan on 8 Feb,2024
Kia Orana Tiresa,Thank you for your kind review.We are thrilled to hear you had an amazing experience. Thank you again for choosing to stay with us and we look forward to welcoming you back soon. Kind Regards,Haimona Browne Resort Manager

4/10 Poor

Karen

Stayed 2 nights in Nov 2023
Response from The Rarotongan on 8 Feb,2024
Kia Orana Karen,Thank you for taking time for posting a rating of your stay. Obviously very disappointed you did not enjoy your stay. Would have been more than happy to listen and address your concerns during your stay. Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff.
The best part of the stay was the interaction with the hotel's staff. They were all very friendly, hospitable and were willing to do whatever it took to make your stay enjoyable. Even while catching the bus with them after they had finished their workday was fun.
Stayed 8 nights in Nov 2023
Response from The Rarotongan on 28 Nov,2023
Kia Orana Mark,Thank you for your kind review. We are thrilled to hear you had amazing time with our staff. Thank you again for choosing to stay with us and we look forward to welcoming you back soon. Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

Michaela

Stayed 1 night in Nov 2023

8/10 Good

Petr

Stayed 5 nights in Nov 2023
Response from The Rarotongan on 28 Nov,2023
Kia Orana,Thank you for taking the time to post a rating of your recent stay. Much appreciated. Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the outdoor facilities for children and the amazing menu for both adults and children. The fish as you look over the balcony was a highlight! The staff were wonderful.
Stayed 1 night in Nov 2023
Response from The Rarotongan on 15 Nov,2023
Kia Orana Laura,Thank you for your kind 5-star review.We are thrilled to hear you had an amazing stay! Thank you again for choosing to stay with us and we look forward to welcoming you back soon.Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the access to the beach.
Stayed 5 nights in Nov 2023
Response from The Rarotongan on 11 Nov,2023
Kia Orana Owen,Thank you for your kind review.I am pleased to hear you enjoyed the beachfront location of the resort.Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from The Rarotongan on 10 Nov,2023
Kia Orana Crystal,Thank you for your rating - much appreciated.Haimona Browne Resort Manager

10/10 Excellent

Keana

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing friendly staff, super helpful to organize anything you wanted to do during your stay. Rooms were spacious, and kept cool which we were super thankful for on hotter days! All round 10/10 and would definitely come back.
Stayed 8 nights in Oct 2023
Response from The Rarotongan on 27 Oct,2023
Kia Orana Keana,Thank you for your kind review.We are thrilled you had an amazing stay and we look forward to welcoming you back soon. Thank you again for choosing to stay with us.Kind Regards,Haimona BrowneResort Manager

4/10 Poor

J R

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Average food and buffet, expensive drinks and food. Poor quality rooms and resort. Cockroaches in our room
Stayed 2 nights in Oct 2023
Response from The Rarotongan on 26 Oct,2023
Kia Orana,Thank you for your review.I am disappointed to hear you did not enjoy your meals and found our prices expensive. You will find that our prices are in line with all resort and major restaurants on the island. A quick call to our front desk about the cockroaches and our team would have fixed this issue promptly. Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

Juneea

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing for families! We took our 14yo and 5yo and they both enjoyed the facilities and activities available at the resort. Great location.
Stayed 6 nights in Oct 2023
Response from The Rarotongan on 21 Oct,2023
Kia Orana Juneea,Thank you for your kind review.We are thrilled to hear your family had an amazing stay. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Rarotongan on 21 Oct,2023
Kia Orana Kenneth,Thank you for your kind 5-star rating.We are pleased that you thoroughly enjoyed your stay with us. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

8/10 Good

Shameen

Stayed 6 nights in Sep 2023
Response from The Rarotongan on 26 Oct,2023
Kia Orana,Thank you for your 4-star review - much appreciated. Thank you again for choosing to stay with us.Kind Regards,Haimona BrowneResort Manager

10/10 Excellent

Camilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent snorkelling and all the kit easily available to hire out for free. Varied activities suitable for wide age range of kids and nice relaxed atmosphere. Staff were super helpful in arranging taxis and restaurant bookings and they put on a shuttle for the night market which was a plus. Would definitely recommend and hopefully will be back!
Stayed 6 nights in Sep 2023
Response from The Rarotongan on 6 Oct,2023
Kia Orana Camilla,Thank you for your kind 5-star review. We are so happy to hear you had an amazing stay and you enjoyed the facilities, amenities and the warm hospitality from our staff. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 10 nights in Sep 2023
Response from The Rarotongan on 3 Oct,2023
Kia Orana,Thank you for your 5-star review which is much appreciated. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at The Rarotongan and were returning after staying there 28 years ago on our honeymoon. We were pleased to find the resort still much the same and staff still welcoming, friendly and helpful. The new deck at the waters edge and the declaration of a marine reserve in the Lagoon are great initiatives. Fish feeding off the deck is a sight to behold and the lagoon teaming with sea life. We travelled everywhere on the circle island bus that pulls up at reception 30mins past the hour in the clockwise direction and 10 past the hour (?) in the anticlockwise direction. Buy a 10 trip pass for $30 and get on and off where you like, just hail the bus and it’ll pull up anywhere! On the downside, we were in a room that interconnected with another and unfortunately the interconnecting part was not well insulated which meant we could hear our neighbours frequent fights. We also found the breakfast buffet disappointing and a bit pricey for what it was so we skipped breakfast most days but the rest of the food and the cocktails were great. It got very windy on our last couple of days which made the beach at The Rarotongan a bit unpleasant but a bus trip to Blackrock on the other side of the island means a sheltered beach can still be found. There’s also plenty of walks and cycling as cold or windy weather options. Rarotonga is a great place to visit and the Rarotongan a great place to stay as a base
Stayed 8 nights in Sep 2023
Response from The Rarotongan on 26 Sept,2023
Kia Orana James,Thank you for your kind review. We are pleased to hear you had a lovely time and we look forward to welcoming you back again, soon. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

8/10 Good

Bryan, wellington

Stayed 1 night in Sep 2023
Response from The Rarotongan on 17 Oct,2023
Kia Orana,Thank you for your 4-star rating - very much appreciated. Kind Regards,Haimona Browne Resort Manager

10/10 Excellent

Antigoni, Lower Templestowe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from The Rarotongan on 26 Sept,2023
Kia Orana,Thank you for our kind 5-star review - very much appreciated. Kind Regards,Haimona BrowneResort Manager

10/10 Excellent

kuini

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were the best
Stayed 7 nights in Sep 2023
Response from The Rarotongan on 23 Sept,2023
Kia Orana,Thank you for your 5-star rating. Very much appreciated. Kind Regards,Haimona Browne Resort Manager

6/10 Okay

Lisa

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our family enjoyed our holiday, waiting for our dinner was way to long, nearly 2hrs before it came. And some dishes were not very nice at all. The pizzas were the only nicest. The breakfast could've had more options, like some bake beans or spaghetti. We were on beachside and fridge could've been bigger or even up high as it was way to low.
Stayed 1 night in Sep 2023
Response from The Rarotongan on 20 Sept,2023
Kia Orana,Thank you for taking the time post a review of your recent stay. I am pleased to hear your family enjoyed your holiday. Thank you as well for your feedback on your dining experience. I have addressed these concerns with our restaurant team. Kind Regards,Haimona BrowneResort Manager

6/10 Okay

Sheryl

Liked: Cleanliness
Stayed 7 nights in Sep 2023
Response from The Rarotongan on 20 Sept,2023
Kia Orana,Thank you for taking the time to post a rating of your recent stay with us.Kind Regards,Haimona Browne Resort Manager

8/10 Good

Dong Oh

Stayed 1 night in Sep 2023
Response from The Rarotongan on 13 Sept,2023
Kia Orana,Thank you for taking the time to post a rating of your recent stay with us.Kind Regards,Haimona Browne Resort Manager

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the number of things to do at the Resort as well as the adjacent property Sanctuary! Great beach and staff!
Stayed 6 nights in Aug 2023
Response from The Rarotongan on 13 Sept,2023
Kia Orana,Thank you for your kind review.We are pleased to hear you had an enjoyable stay.Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager