Lobby

Reviews of Microtel Inn & Suites by Wyndham Raton

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 405 out of 1006 reviews" "
Rating 8 - Good. 339 out of 1006 reviews" "
Rating 6 - Okay. 147 out of 1006 reviews" "
Rating 4 - Poor. 81 out of 1006 reviews" "
Rating 2 - Terrible. 34 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kyle

Travelled with family, Business traveller
The gentleman at the front desk was very helpful and friendly
Stayed 1 night in May 2024
Response from Manager on 13 May,2024
Hello Kyle,We appreciate your kind words about our front desk staff. It's always our goal to provide excellent service to all our guests. If you have any further feedback or need assistance, please don't hesitate to contact us.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The remodeled property features beds that sound like empty 10 gallon drums, excessively bright halogen lights in the rooms and tiny side tables with clocks that cannot be re-set. It’s absolutely horrible. We won’t ever stay there again. Who the heck redesigned this, a bunch of minimalists?
Stayed 1 night in May 2024
Response from Manager on 13 May,2024
Hello Lisa, We appreciate your feedback and take all comments seriously. We recommend reaching out to our management to discuss your experience further and address any concerns you may have. Thank you for staying with us.

6/10 Okay

Anjali, Sugar land

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the price it’s not worth it Breakfast wa average . Nothing hot Cheap cereals . Won’t stay again Property condition ok
Stayed 1 night in May 2024
Response from Manager on 11 May,2024
Hello Anjali,We're sorry to hear that the value didn't meet your expectations. We appreciate your feedback on the breakfast selection and property conditions. If you have further concerns, feel free to reach out to our management team for assistance.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated. Staff members were very helpful and friendly.
Stayed 1 night in May 2024
Response from Manager on 11 May,2024
Hello Katrina,We are pleased to hear you enjoyed our newly renovated facilities and experienced friendly service from our staff. Your feedback is greatly appreciated and we hope to welcome you back in the future.

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness
Good value
Stayed 1 night in May 2024
Response from Manager on 10 May,2024
Hello Jeff,We are delighted to hear that you found value in your stay with us. Our team works hard to provide a positive experience for all our guests. Should you have any further feedback or suggestions, we encourage you to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice. Angel was an excellent and friendly employee.
Stayed 1 night in May 2024
Response from Manager on 7 May,2024
Hello Clara,We are delighted to hear that Angel provided you with excellent service during your stay. Our team always strives to offer top-notch hospitality to all our guests. Your kind words will be shared with Angel to motivate and inspire our staff further. Thank you for taking the time to recognize our employee's hard work and dedication.

10/10 Excellent

Gordon

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Remodeled, hot water for bath and shower vs lukewarm, ok breakfast
Stayed 1 night in May 2024
Response from Manager on 4 May,2024
Hello Gordon,We appreciate your feedback on the remodel and breakfast. Should you have any concerns about your lukewarm water, feel free to reach out to our management team directly for further assistance.

10/10 Excellent

Mary

Travelled with partner
The property is undergoing renovation and many of the rooms are complete. Our room was very clean and quiet, even though it is a pet friendly facility. Breakfast is on the house, but only two GF options yogurt or apple. We will definitely stay again.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr,2024
Hello Mary,We're delighted to hear you found your room clean and quiet during your stay with us! It's great to know you appreciated our pet-friendly environment and complimentary breakfast. We look forward to welcoming you back on your next visit to experience more of our renovated property. Thank you for choosing us as your accommodation option.

6/10 Okay

dennis, wichita falls

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
No elevator.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr,2024
Hello dennis, We regret any inconvenience caused during your stay. We appreciate your feedback and will share it with our team for future improvements. Thank you for choosing to stay with us.

8/10 Good

John

Liked: Staff & service
Dog hair done the hallway
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr,2024
Hello John, We apologize for any inconvenience experienced during your stay. We encourage guests to reach out to management directly for any further assistance or feedback regarding their stay.

6/10 Okay

Barbara

Travelled with partner
Rooms were nice. Hallways were dirty. Continental breakfast was not great.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr,2024
Hello Barbara, Thank you for sharing your feedback with us. We are pleased you enjoyed our rooms. We will address your concerns about the hallways and breakfast with our team to ensure a better experience for future guests.

8/10 Good

Carolyn

Liked: Staff & service
Property under construction
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar,2024
Hello Carolyn,We regret any inconvenience caused by our ongoing improvement work. Your feedback is valuable in enhancing our guest experience. Please reach out to management for any further assistance or feedback.

2/10 Terrible

Robert

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
There is nothing good to share about our stay, I waited for over ten minutes for someone to check me in, I had to go knock on a staff only door to let her know I was even there. There was no elevator my 70 year old wife and I had to hand carry our luggage up two flights of stairs. When I first entered my room I had to use one of the rest room towels to clean the floors in the bathroom and the bedroom!! There was very little sleep, we heard slamming doors repeatedly, kids screaming and conversations from other customers all the way up to 12:00 mid-night, no one came upstairs to see what was going on!! The complimentary breakfast was a joke, I spent way too much much money for this type of poor cleanliness and poor customer service, someone should repay me for whole amount of my stay of one night!! I will never return to this hotel or any other Microtel locations!! I will also let everyone I know to not even think about staying at Microtel!!
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar,2024
Hello Robert,We appreciate you sharing your feedback with us. We regret to learn about the challenges you experienced during your recent stay. Our team aims to provide efficient service and ensure a comfortable environment for all guests. Your comments will be passed along to the relevant departments for review. Should you wish to discuss your stay further, please feel free to reach out to our management team directly. Your insights help us enhance the overall guest experience.

10/10 Excellent

Bernardo, Dallas

Stayed 1 night in Mar 2024
Response from Manager on 31 Mar,2024
Hello Bernardo,We are thrilled to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.

4/10 Poor

Linda

Travelled with partner
Disliked: Cleanliness
We paid top dollar, in my mind ( $170) for a room that should have cost under one hundred. Needed maintenance in the bathroom but it was clean. Poor morning choices for food, and again for the cost of the stay I expected more.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar,2024
Hello Linda,We appreciate your feedback and regret to hear you felt the value for your stay did not meet your expectations. Our team is dedicated to maintaining a clean environment for all guests. We take note of your comments regarding the room's maintenance and dining options for further improvement. Thank you for bringing these details to our attention.

8/10 Good

Donna, Atlanta

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar,2024
Hello Donna,We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the future for another enjoyable stay!

10/10 Excellent

Hector

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room and service
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar,2024
Hello Hector,We are pleased to hear that you found our room and service to your liking during your stay. Your positive feedback is truly appreciated by our team. We hope to welcome you back again for another enjoyable experience.

6/10 Okay

FRANK

Travelled with partner
Liked: Cleanliness, staff & service
We were very disappointed with the complimentary breakfast. The only hot item offered was waffles (make them yourself). Waffles, that’s it. We travelled through five states in 5 days, and this was by far the worst breakfast.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb,2024
Hello FRANK, We appreciate your feedback regarding the breakfast options during your stay. We strive to offer a variety of items to cater to all tastes and will share your comments with the team for review. Thank you for bringing this to our attention as we are always looking for ways to improve our guest experience.

10/10 Excellent

Peggy, Dickinson

Liked: Cleanliness, staff & service, property conditions & facilities
Property is in the process of being remodeled but it did not affect our stay.
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb,2024
Hello Peggy,Thank you for your feedback! We're glad to hear that the ongoing remodeling did not impact your stay. We appreciate your understanding during this process and hope you had an enjoyable experience at our property. Should you have any concerns or suggestions for future remodeling, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb,2024
Hello Richard,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, we encourage you to reach out to us directly. We hope to welcome you back in the future for another exceptional stay.

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb,2024
Hello William, We're sorry to hear that your experience at our hotel fell short of your expectations. We would appreciate it if you could reach out to us directly with any specific feedback you may have had, as we always strive to improve our services for our guests. Thank you for your understanding and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Aline

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb,2024
Hello Aline,Thank you for staying with us. We value your feedback and would appreciate it if you could contact us directly to discuss any issues you may have encountered during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

10/10 Excellent

Theresa

Response from Manager on 26 Jan,2024
Hello Theresa,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience. We strive to provide excellent service and a comfortable atmosphere for our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back again soon!

10/10 Excellent

Lorena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has nice parking, even for big vehicles with trailers. Clean and quiet and in walking distance to a gas station and McDonald
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan,2024
Hello Lorena,Thank you for choosing our hotel for your stay. We appreciate your positive feedback regarding our ample parking facilities and convenient location near the gas station and McDonald's. We strive to maintain a clean and peaceful environment for all our guests. We hope to host you again in the future for another pleasant stay.

10/10 Excellent

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 8 Jan,2024
Hello Paul,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a positive experience with us. If you have any further comments or feedback, please don't hesitate to reach out to us. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness hit or miss, uncomfortable bed
My first room wasn’t clean. The bathroom had debris and dirt on the floor and bodily fluids in the walls. It also shared a door with really, really loud people next door. The very kind front desk associate let me change rooms. The new room smelled of fresh paint and was, generally, cleaner. However, the bed and pillows were the least comfortable I’d ever experienced in my life. I ended up not sleeping a wink and just decided to hit the road at 5 am. Rough night overall.
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan,2024
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate the front desk associate's assistance in addressing the issues with your initial room. We will pass along your feedback regarding the cleanliness and comfort of the new room to our housekeeping team. We strive to improve our guests' satisfaction and hope to have the opportunity to better serve you in the future.

6/10 Okay

Freddy

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan,2024
Hello Freddy, Thank you for choosing our hotel for your recent stay. We value your feedback and would like to invite you to reach out to us directly to discuss any specific areas where we may have fallen short. We appreciate your time and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Britt

Travelled with family
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec,2023
Hello Britt,Thank you for staying with us and providing a perfect rating! We're thrilled to hear that you had such a fantastic experience during your stay. Should you have any further feedback or requests, we encourage you to reach out to us. We look forward to welcoming you back in the future for another outstanding stay.

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
The heater was so dirty it would not put out enough heat to warm the room. The vending machines didn’t even work. The room latch was broken off. Only 3 tv channels worked. The staff was very pleasant.
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec,2023
Hello William, Thank you for your feedback regarding your recent stay at our hotel. We appreciate your kind words about our staff. We apologize for any inconvenience you experienced with the heater, vending machines, room latch, and TV channels. We strive to provide a comfortable stay for all our guests and will address these issues accordingly.

4/10 Poor

Edward

Disliked: Staff & service
Will not stay there again
Not so good - plumbing backed up & had difficulty getting it taken care of. Continental breakfast was HORRIBLE, lousy weak coffee & no protein or eggs.
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec,2023
Hello Edward,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the plumbing during your stay. We encourage guests to report any issues immediately for prompt resolution. Regarding breakfast, we appreciate your input and will pass it along to our team for future improvements. We strive to provide a variety of options to accommodate different dietary preferences.

10/10 Excellent

THOMAS

Stayed 1 night in Nov 2023
Response from Manager on 19 Dec,2023
Hello THOMAS,We are thrilled to hear that you had a fantastic experience during your stay! We strive to provide exceptional service and create memorable experiences for our guests. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
This hotel was conveniently located for my road trip and was reasonably priced. The building was said to be undergoing a remodel and seemed under-staffed. The air unit in my room rattled all night and the surfaces were not clean. The bed served the purpose needed, I just have higher standards for cleanliness and quiet.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov,2023
Dear Guest,Thank you for choosing our hotel for your road trip and for providing your feedback. We apologize for any inconvenience caused during your stay. We appreciate your understanding that our property is currently undergoing renovations, which may have affected your experience. Please be assured that we value cleanliness and quietness, and we will address the issues you've raised with our team. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

TINA

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Free breakfast had no eggs, bacon or sausage. Just oatmeal, toast, pancakes, waffles, yogurt. The room was cold. No extra blankets. The minu fridge buzzed all night long. Only slept a couple of hours.Checkin guy made sure i knew that i didnt sign up for pets. (We had no pets.) Room was very small, but clean.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov,2023
Hello TINA, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our breakfast selection is designed to cater to a variety of guest preferences. We apologize if it did not meet your expectations. We regret any discomfort caused by the room temperature and apologize for the noise disturbance from the fridge. We appreciate your compliment on the cleanliness of your room. We strive to provide a positive stay for all guests and apologize for any miscommunication regarding pets. We appreciate your valuable feedback and hope to welcome you back for a more enjoyable experience in the future.

6/10 Okay

Verified traveller

Liked: Staff & service
Okay for a quick night
An okay hotel for an overnight on the road. Nothing remarkable. Breakfast was all carbs no protein.
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov,2023
Dear Guest,Thank you for staying with us and for sharing your feedback. We appreciate your comments about our convenient location for an overnight stay. We take note of your observation about breakfast and will certainly consider offering a wider range of options in the future. We hope to have the opportunity to welcome you back again in the future.

4/10 Poor

Clifton

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov,2023
Hello Clifton, Thank you for taking the time to share your feedback. We're sorry to hear that you did not have a completely satisfactory experience during your stay. We appreciate your input as it helps us improve our services. If there is anything specific you would like to discuss, please reach out to our management team. We value your patronage and hope to have another opportunity to provide you with a better stay in the future.

6/10 Okay

Tina

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The heaters here are frustrating. They only stay on for a few minutes at a time. We switched rooms and the new room didn't smell terrible like the first one but the heaters were the same. Staff was great but the rooms need some work in my opinion.
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov,2023
Hello Tina,Thank you for sharing your feedback about the heaters in the room. We apologize for any inconvenience this may have caused during your stay. Our team appreciates your kind words about our staff. We'll definitely take your comments into consideration as we work towards improving our guest experience.

8/10 Good

George, Belleville

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very easily accessable to I-25.
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov,2023
Hello George,Thank you for sharing your feedback regarding the convenient location of our hotel near I-25. We appreciate knowing that you found our accessibility to be a positive aspect of your stay. If you have any future travel plans in our area, we would be delighted to welcome you back.

8/10 Good

Cynthia A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For being under remodeling state, the rooms were on first floor were fine. But I would get rid of all the mirrors in old rooms. The night check-in was pleasant and did a good job of explaining the upgrades taking place.
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov,2023
Hello Cynthia A, Thank you for sharing your feedback on your recent visit. We're glad to hear that you found the rooms on the first floor to be satisfactory despite undergoing remodeling. While we understand your concern about the mirrors in the old rooms, we appreciate your understanding of the upgrades taking place. We always strive to provide a pleasant check-in experience for our guests.

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Air conditioner sounded like an airplane!
Had stayed several years ago and it was pleasant. This time, there was no fridge as advertised. The heat/air conditioner rattled noisily all night. The soap bar was miniscule and rough. Workers were up early remodeling. We won't stay again. On the positive side, the staff was very friendly and pleasant.
Stayed 1 night in Nov 2023
Response from Manager on 4 Nov,2023
Hello Gary,We appreciate your feedback and apologize for any inconvenience you experienced during your recent stay. We understand the importance of having essential amenities available and will address the issues you mentioned with the relevant departments. We value your loyalty and hope to have the opportunity to improve your future stays with us.

10/10 Excellent

Dalila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov,2023
Hello Dalila,We're glad to hear that you found our hotel clean! We take pride in providing a clean and comfortable environment for our guests' stay. Thank you for appreciating our efforts.

6/10 Okay

LuAnne

Travelled with family, Travelled with pets
Disliked: Staff & service
The hotel is under renovation so there was a lot of construction debris around. Our room was nice and newly renovated but the rest of the hotel was kind of torn up. Also there was no elevator and we were on the second floor which was extremely inconvenient-I wish we had known and wouldn’t have stayed there since we had so many things to carry upstairs.
Stayed 1 night in Sep 2023
Response from Manager on 26 Oct,2023
Hello LuAnne, We apologize for any inconvenience caused during your stay. We appreciate your feedback and will make sure to address the construction debris issue promptly. Thank you for bringing the absence of an elevator to our attention, we will take this into consideration for future guest stays.

6/10 Okay

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Compact room
The room was very compact. I'm glad there were only two of us. There was a very small counter in the bathroom, but the beds were comfortable. The breakfast was for those who like bread items only (waffles, toast donuts, oatmeal packets), which I am not. I had orange juice.
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct,2023
Hello Lynn,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take your input seriously and will take it into consideration for future improvements.

8/10 Good

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on 31 Oct,2023
Hello Maxine,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating. If there is anything specific that you enjoyed during your time with us, please let us know. We hope to welcome you back again soon for another great experience. Safe travels!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay ever nice
Stayed 1 night in Oct 2023
Response from Manager on 20 Oct,2023
Hello Andy,Thank you for your kind feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Caressa

Liked: Cleanliness, staff & service, property conditions & facilities
Just stopping through
Everything was great except the bed. It was very hard and uncomfortable.
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct,2023
Hello Caressa,We apologize for any discomfort caused by the bed. We appreciate your feedback and will take it into consideration for future improvements.

10/10 Excellent

Greg

Stayed 1 night in Oct 2023
Response from Manager on 7 Nov,2023
Hello Greg,Thank you for taking the time to leave us a perfect rating! We appreciate your feedback and are thrilled to hear that you had a great experience during your stay with us. We hope to welcome you back again soon for another memorable stay.

10/10 Excellent

Pat

Stayed 1 night in Oct 2023
Response from Manager on 4 Nov,2023
Hello Pat,Thank you for taking the time to leave us a perfect rating! We're delighted to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we appreciate your kind words. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Christine

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct,2023
Hello Christine,Thank you for your positive review! We are delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back in the future!

10/10 Excellent

Patricia

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct,2023
Hello Patricia,Thank you so much for your exceptional rating! We are thrilled to have exceeded your expectations. We look forward to welcoming you back soon.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 13 Oct,2023
Hello Michelle,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.