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Reviews of Motel 6 Red Deer, AB

2 out of 5
Motel 6 Red Deer, AB
900-5001 19 St, Red Deer, AB

Reviews

7.0

Good

Rating 10 - Excellent. 218 out of 1001 reviews" "
Rating 8 - Good. 394 out of 1001 reviews" "
Rating 6 - Okay. 160 out of 1001 reviews" "
Rating 4 - Poor. 127 out of 1001 reviews" "
Rating 2 - Terrible. 102 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from GM on 30 Apr,2024
Thank you for your response. Your feedback is very important to us

4/10 Poor

Lis

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from GM on 30 Apr,2024
Thank you for your response. Your feedback is very important to us.

6/10 Okay

claude

Business traveller
Liked: Cleanliness
No blankets anywhere in the hotel. No face cloth.
Stayed 1 night in Apr 2024
Response from Ben on 27 Apr,2024
Sorry that we were unable to meet your expectations. Blankets are always made on the bed for our guests at check in. extra linens can be requested with our front desk agents.

6/10 Okay

Yun

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hair dryer was broken in my room and took a while for me to wait for a replacement
Stayed 1 night in Apr 2024
Response from GM on 23 Apr,2024
Thank you for your response. Your concerns are very important to us. Our staff are trained to help address any concerns you may have during your stay.

6/10 Okay

Jamie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is hard to rate as the staff was incredibly pleasant and very helpful and I was so grateful for them. The room was unfortunately not very comfortable to stay in as there were hairs and stains on the bed, the toilet didn’t flush very well, the fridge stunk of rotten food previously in there, and the heat wouldn’t work at all, I froze all night as I slept between my own two blankets under the bed covers. And the door had a huge gap under it so you could hear anything outside in the hallways. It was very sad for this to be the experience in the room as again, my experience with the staff and their over and above help was a pleasure. Hoping they can find a way to upgrade their cleanliness to match their superb staff!
Stayed 1 night in Apr 2024
Response from GM on 22 Apr,2024
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

2/10 Terrible

arisha

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stains on carpet Breakfast was cereal, muffin and yogurt
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr,2024
We are sorry to hear that we did not meet your expectations. We do offer a Continental style breakfast. It is one way we are able to provide a service to our guests while keeping rates affordable.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great and room was clean
Stayed 2 nights in Apr 2024
Response from GM on 23 Apr,2024
Thank you for your response. We are glad you enjoyed your stay!

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to sports arena
Stayed 2 nights in Apr 2024
Response from GM on 23 Apr,2024
Thank You for your response, we are glad you enjoyed your stay!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Older hotel but clean with helpful staff
Stayed 1 night in Apr 2024
Response from Ben on 17 Apr,2024
Thank you for your response. We hope your next stay will be even more enjoyable.

4/10 Poor

Timothy Brandon

Disliked: Cleanliness, property conditions & facilities
This was probably the worst hotel I’ve stayed at in a long time. The smoke alarm went off around 6:30am two nights in a row. My room was dirty with clumps of hair in my bed. My blanket felt like thick sandpaper when I requested a new one, it was worse than the first. The key cards didn’t work, and an employee had to escort every to their room and then them in. Room service never came. When I asked for 2 towels at the front desk, they weren’t sure if they had anymore. The breakfast was pretty sad and usually things were out. There was no fruit. Just toast, cereal, yogurt and packaged muffins. They did allow pets so we are thankful for that. If they want to stay in business, they need to improve on some key areas.
Stayed 3 nights in Apr 2024
Response from GM on 17 Apr,2024
Timothy,Thank you for your response. We take our guests concerns seriously. I am sorry to hear that we did not meet your expectations, and are working hard to address your concerns. I would like to clarify that our breakfast is advertised as a continental "grab and go", and staff was quick to resolved the door lock and fire alarm issues.

6/10 Okay

William

Travelled with partner
Disliked: Amenities, property conditions & facilities
I was disappointed with registration as it took a long time to register. The breakfast was extremely limited with no real choice on the food provided.
Stayed 1 night in Apr 2024
Response from Ben on 9 Apr,2024
Hi William, Thank you for your response. We are working to improve our check in times. We do provide a continental style "Grab and Go" breakfast. This is one way we are able to provide a service while keeping rates affordable.

4/10 Poor

Mary

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room cards not working for the whole weekend, alarm going off two mornings in a row. Very noisy till at least midnight every night.
Stayed 3 nights in Apr 2024
Response from Ben on 9 Apr,2024
Hi Mary, we apologies for any inconveniences you had during your stay. We have resolved the key card issue, and have modified our breakfast items to reduce false alarms. Our occupancy was high during your stay and staff are always available to handle any noise complaints.

4/10 Poor

Bin

Both nights are really noisy.
Stayed 2 nights in Apr 2024
Response from Ben on 10 Apr,2024
Thank You for your response. We value your feedback. I am sorry to hear that your stay could have been more enjoyable. Our staff is always available to address any noise concerns you may have, while they happen.

2/10 Terrible

Greg, Lone Butte

I booked with Expedia but the hotel was fully booked. I had to take room not finished under construction. Hope I get a rebate???
Stayed 1 night in Apr 2024
Response from Ben on 11 Apr,2024
Thank you for your feed back. Your request is under review

8/10 Good

Bradley

Travelled with family
Liked: Staff & service
Not sure why at 7:00 AM the smoke alarm blared for 5 seconds & the lights in the room flashed off & on?
Stayed 1 night in Apr 2024
Response from Ben on 8 Apr,2024
Thank you for your response. We are sorry for the false alarm. We have addressed the issue and are working to make your next stay will be even more enjoyable.

4/10 Poor

Darren

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The gentlemen that booked me in was awesome. Between Expedia, the hotel and other booking agencies the hotel was over booked. We waited for a room. The room keys didn’t work at all, ever. The receptionists had to let us into our room when ever we needed in. The rooms are dated the top covers were stained, the rug was stained. At 7 am the fire alarm went off for no apparent reason. If it wasn’t for the lack of available rooms in red deer I woulda cancelled and went else where.
Stayed 1 night in Apr 2024
Response from Ben on 8 Apr,2024
Thank you for your response. We are working to address your concerns. We hope your next stay will be an enjoyable one.

2/10 Terrible

George

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ben on 8 Apr,2024
Thank you for your response. We are working to make your next stay will be even more enjoyable.

4/10 Poor

Rodney, Calgary

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Room keys didn’t work. They said there key machine was down and they couldn’t make keys so every time we needed in we had to wait for someone to let in. Tv didn’t work. No remote and you could do it manually as every time you hit the volume button it asked to change the input. We were told by the front desk there were no remotes in any of the rooms and none of the TV’s worked. This I found out was a lie as everyone one we asked had remotes and working TV’s. Light bulbs were burnt out, rigs were badly stained. There was a large hole in our bathroom door and the top covers of our beds were stained and tattered. The floor of the room was very cold and drafty.
Stayed 1 night in Apr 2024
Response from Ben on 7 Apr,2024
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for everything we were doing could use chairs more in rooms & luggage rack
Stayed 2 nights in Mar 2024
Response from Ben on 2 Apr,2024
Hi Pam, We are glad that you enjoyed your stay. We thank you for your feed back as we are always looking to improve our guests experience at our hotel

8/10 Good

Jerome

Good price Bag breakfast
Stayed 1 night in Mar 2024
Response from Ben on 26 Mar,2024
Thank you for sharing your review. We are glad you enjoyed your stay!

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were rude.
Stayed 1 night in Mar 2024
Response from Ben on 26 Mar,2024
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

8/10 Good

Peter

Travelled with group
Liked: Amenities
Property was good value for the money
Stayed 1 night in Mar 2024
Response from Z on 25 Mar,2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

4/10 Poor

Gordon

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. Bathroom toilet didn’t flush, noisy most of the night, garbage on the elevator, and I’m pretty sure there was blood smeared on the TV. It’s been 4 days and I’m still waiting for my $50 deposit to be returned. The only good thing about this place is as the fact that I was only there for 8 hours, checked in at 11 and left at 7. So happy to leave this place
Stayed 1 night in Mar 2024
Response from Ben on 8 Mar,2024
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

8/10 Good

Gerald

Stayed 1 night in Feb 2024
Response from Ben on 24 Mar,2024
Thank you for your response

4/10 Poor

Wendy

Travelled with partner
Disliked: Cleanliness, amenities
I was really disappointed in the cleanliness I had to clean the toilet seat and the remote control OMGoodness we won't stay there again I guess the price dictates the quality.
Stayed 1 night in Feb 2024
Response from Ben on 27 Feb,2024
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

8/10 Good

Cory

Stayed 1 night in Feb 2024
Response from Ben on 24 Mar,2024
Thank you for your response

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor check in. Very long wait. Blamed on “new system “. Keyed room doors didn’t work. Had to be unlocked by the single front desk person who is already overloaded with a computer system that isn’t working. Hotel built in front of huge shopping complex parking area.
Stayed 1 night in Feb 2024
Response from Ben on 22 Feb,2024
Hello Robert,Thank you for your review. Your feedback is important to us. We are happy to say that our system is now restored. We hope to have another opportunity to provide you with an excellent stay.

8/10 Good

Rebekah

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from s on 20 Feb,2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

4/10 Poor

Diane

Disliked: Cleanliness
Very limited breakfast in a very small area. Noise from room below carried up. Stains and hair on towel and pillowcase. Stains on mattress cover.
Stayed 2 nights in Feb 2024
Response from s on 20 Feb,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Parking lot in front was dark. Holes in doors and walls through out. Stains on all sheets in two different rooms I was in because the toilet didnt work in the first one. I slept in my clothes on top of the blankets. An array of interesting people either staying or coming and going during the night.
Stayed 2 nights in Feb 2024
Response from s on 20 Feb,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

2/10 Terrible

Sherry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from s on 20 Feb,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

6/10 Okay

Donovan

Stayed 1 night in Feb 2024
Response from Ben on 13 Feb,2024
Dear Donovan, Thank you so much for sharing your review with us. I sincerely apologize on behalf of our entire team that we did not meet your highest expectation while you stayed at our hotel. I would take an opportunity to request you to give us another chance to prove to you, by providing a quality service for your next stay at our hotel. Thanks & Regards, Team Motel 6,Red Deer, Alberta

10/10 Excellent

Tarra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Cigarette burns in the bed cover, old phones in the room
Stayed 1 night in Feb 2024
Response from Ben on 13 Feb,2024
Dear Tarra, Thank you for your kind rating of your stay at Motel 6 Red Deer. It is our goal to make your stay even more enjoyable the next time you stay with us.

10/10 Excellent

Arlen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ben on 13 Feb,2024
Dear Arien, We are happy to have met all your expectations during your stay, and look forward to hosting you again.

6/10 Okay

John, Medicine Hat

All about the price. Breakfast was either toast or cereal
Stayed 1 night in Feb 2024
Response from s on 8 Feb,2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

10/10 Excellent

zoey

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 1 night in Feb 2024
Response from s on 5 Feb,2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

8/10 Good

Ruth

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from s on 8 Feb,2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

4/10 Poor

Robin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Motel room and bed were clean. Biggest problem was that it is a non-smoking motel and people were smoking on third floor. Issue was mentioned several times to front desk and we were basically ignored. Room telephone was broken and useless.Holder for shower head was broken. Snow had melted and lots of garbage in parking stalls in front of motel.
Stayed 2 nights in Feb 2024
Response from s on 8 Feb,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Quiet, cost effective hotel. Not very clean. Bathtub had a buildup of scum, mystery dried things in the wall (I suspect boogers) Hole in the door. But it was a bed.
Stayed 1 night in Jan 2024
Response from s on 5 Feb,2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

2/10 Terrible

Tina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small and dirty. The mattress was old, dirty and sagging and there was pet hair in the carpet. The furnace vent pushed cold air into the room which made for a cold sleep even with the thermostat at 25 Celsius as the blankets are one sheet and a very thin blue felt blanket. Walls were also dirty. We did not attend the breakfast as it was very limited and the hotel is not clean.
Stayed 1 night in Jan 2024
Response from S on 22 Jan,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.

10/10 Excellent

Adele, Siksika

Stayed 1 night in Jan 2024
Response from S on 22 Jan,2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

8/10 Good

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to just sleep. Breakfast was very simple but good enough for the price.
Stayed 1 night in Jan 2024
Response from S on 22 Jan,2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

6/10 Okay

Vance

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not too bad
First off the check in was hard and painfull. Not smooth but with that being said the two ladies helping me were great. However the hotel’s check in system was not great. There was zero water available to buy from a machine or available in the lobby which means we had to use the bath tub faucet to fill water bottle. The ice machine has just broke down but no temporary bags of ice were available The breakfast was the first day consisted of apple/orange juice and/or coffee and toast, packaged muffins and yogurt. On the second day they added cereal so not the best breakfast but not the worst. The beds were great and the room was clean. The room key had to be re keyed 2-3 times in order to work.
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 16 Jan,2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from s on 22 Jan,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

4/10 Poor

Kevin

Disliked: Staff & service, property conditions & facilities
They had fans running to dry something out and said they couldn’t supply breakfast because of the noise
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan,2024
Hi Kevin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Shelley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
Will never stay here again! No face cloths, hand towels, bathroom in horrible shape! Front desk guy didn't even know if they had ice, which they didn't, wifi sucked, no glasses to drink out of... i could go on, but you get my point.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan,2024
Hi Shelley,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Hailey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap rates and the staff is pleasant but doesn't really seem "on the ball". Had to switch rooms due to dead bugs in the bathroom. I think this is in a sketchy part of town so be careful.
Stayed 1 night in Dec 2023
Response from Sara on 21 Dec,2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

4/10 Poor

Brent

Stayed 5 nights in Dec 2023
Response from Sara on 18 Dec,2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

4/10 Poor

Ashley

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People fighting outside and in the lobby. Ambulance showed up. Was not a great experience wouldn’t stay alone
Stayed 2 nights in Dec 2023
Response from S on 13 Dec,2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again

2/10 Terrible

Terrance

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down dirty
Stayed 1 night in Dec 2023
Response from s on 13 Dec,2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again