Front of property

Reviews of Sandman Hotel Red Deer

3 out of 5
Sandman Hotel Red Deer
2818 Gaetz Ave, Red Deer, AB

Reviews

7.6

Good

Rating 10 - Excellent. 321 out of 1011 reviews" "
Rating 8 - Good. 328 out of 1011 reviews" "
Rating 6 - Okay. 185 out of 1011 reviews" "
Rating 4 - Poor. 107 out of 1011 reviews" "
Rating 2 - Terrible. 70 out of 1011 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Liked: Property conditions & facilities
So far, it’s all been OK. Let you know after the stay.
Stayed 1 night in May 2024

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly on check in and check out. We enjoyed the hot tub.
Stayed 2 nights in May 2024

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service
It has a Moxie attached to property
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 2 May,2024
Hi Shawna,Thank you for the amazing review!!We hope to see you again soon

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Neal

Travelled with partner
Liked: Staff & service
Carpeting had a bit of a musty smell. Moxies was handy and great food. Denny’s was a bit disappointing.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 1 May,2024
Hi Neal,I apologize that the carpet was not the best in your room. We are getting a major facelift in the near future which will take care of that problem!We hope to see you again soon!

10/10 Excellent

Jennifer

Travelled with partner
Room was nice, staff were wonderful
Stayed 1 night in Apr 2024
Response from Front Office Manager on 1 May,2024
Hi Jennifer,Thank you so much for the wonderful review!! We hope to see you again soon!

2/10 Terrible

ANNA

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We paid for a king, sofabed, suite. what we got was a king bed with an air mattress on the floor. Shower only, dirty kitchen, fridge didn't work, lights flickered always, tv didn't work, heat temp did not work, no screen in 3rd story opening window. No bathroom in fitness or pool. Doors to the pool all locks broken, could not use the stairs as all locks would not unlock.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 1 May,2024
Hi Anna,I apologize that your stay with us was not as pleasant as it should have been. We are getting a major renovation done in the near future and hope that you come back to see us again!We will try our very best to make sure that your next stay with us more pleasurable!

10/10 Excellent

Arthur L

Travelled with family
Liked: Property conditions & facilities
Basically liked everything but a couple little things, the pool was chronically out of towels, fan in our bathroom was very loud and the sofa bed was awful to sleep on even for kids.
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 2 May,2024
Hi Arthur,We apologize that you didn't have the proper experience at our hotel that you should have.Next time you come stay with us, we'll be sure to give you an awesome experience!!We hope to see you again soon

8/10 Good

Tamera

Liked: Cleanliness, staff & service, amenities
Liked the key cards in the elevator.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 1 May,2024
Hi Tamera,Thank you so much for taking the time to leave us a great review, we appreciate it!We hope to see you again soon!

8/10 Good

Sean

Stayed 1 night in Apr 2024
Response from Front Office Manager on 1 May,2024
Hi Sean,Thank you for taking the time to leave us a review!We hope to see you again soon and turn that 4 star review into a 5 star one!

2/10 Terrible

Heather

Business traveller
Disliked: Cleanliness, property conditions & facilities
This was by far the worst stay I have ever had at a hotel. My room was dirty - bathroom was disgusting, sheets were dirty. Dark in the bathroom. Wifi never worked. Air conditioning was turned off and then the fire alarm went off
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 1 May,2024
Hi Heather,I'm so sorry that your recent stay with us was not up to our usual standards. I will let our housekeeping team know about the state of your room and can assure you that we will take the necessary steps to ensure that this never happens again. We hope that you will give us another chance to your experience a much better one!

10/10 Excellent

jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a big improvement over the last visit. Nice to come back and see the change.
Stayed 1 night in Apr 2024
Response from Sincerely, Management. on 27 Apr,2024
We are so glad to hear you had such a great experience with us! We hope to see you again soon.

10/10 Excellent

edwin, Steinbach

Liked: Amenities, property conditions & facilities
Good hotel. Old but clean
Stayed 3 nights in Mar 2024
Response from Sincerely, Management. on 27 Apr,2024
Thank you for your feedback, Edwin. We look forward to seeing you again the next time you are in Red Deer!

8/10 Good

Wai Keung

Business traveller
Liked: Cleanliness, staff & service
The door go to Denny’s side closed at night. And no breakfast in the hotel.
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr,2024
Thank you for taking the time to share your feedback following your recent stay with us Wai! We hope to welcome you back for a better experience in the future.

10/10 Excellent

craig

Travelled with family
Liked: Amenities, property conditions & facilities
Great room selection. Seperate closed bedroom a great option.
Stayed 1 night in Apr 2024
Response from Sincerely, Management. on 23 Apr,2024
Craig, we are so glad that our rooms met your expectations, and the separate bedroom fit your needs. We look forward to your next visit to Red Deer.

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
All is well
Stayed 2 nights in Apr 2024
Response from Hotel Management on 17 Apr,2024
Thank you Ed, for taking the time to leave us a review. We look forward to seeing you again, during your next visit to Red Deer.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Rooms are too hot
Stayed 2 nights in Apr 2024
Response from Sincerely, Management. on 17 Apr,2024
Thank you so much for your feedback, Paul. We look forward to welcoming you back during your next stay.

10/10 Excellent

Luigi

Travelled with family
Needed a quick one night stay in Calgary. Great value for price hotel. Very friendly host at check in.
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr,2024
Thank you Luigi, for taking the time to leave us a review. We look forward to seeing you again, during your next visit to Red Deer.

6/10 Okay

Alexsondrie

Travelled with family
Liked: Cleanliness, staff & service
Pull out couch was broken lights flickered in the bathroom and bedroom. Room above was walking around all night making it hard to sleep.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 9 Apr,2024
Hi Alexsondrie,I apologize for the pullout couch and for the flickering lights. We are getting a major facelift within the next year and those issues shall be no more!As for the noisy upstairs neighbor, I'm so sorry. The next time you stay with us, we will make sure to put you on the top floor so you can have a good night's rest!We hope to see you again soon :)

4/10 Poor

Rachel

Disliked: Staff & service
If kids are allowed to play hockey in the hallways and the guests are disrupted. Staff didn't seem to be able to understand the needs of the patrons staying Friday night.I will not be back to this location again, 3rd time that the hotel couldn't handle some of the younger patrons. I have stayed in hotels where its posted in hallways NO RUNNING!
Stayed 1 night in Apr 2024
Response from Front Office Manager on 9 Apr,2024
Hi Rachel, Thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience of the noise complaint and can ensure that we will do our very best to make sure that this isn't a reoccurring issue moving forward.We hope to see you again soon!

10/10 Excellent

Tyler

Stayed 1 night in Apr 2024
Response from Sincerely, Management. on 27 Apr,2024
Tyler, we are so glad to hear you had a great experience with us. We hope to see you again soon!

8/10 Good

Leonard

Liked: Cleanliness, staff & service, amenities
Staff were very helpful
Stayed 3 nights in Mar 2024
Response from Sincerely, Management. on 26 Mar,2024
Thank you Leonard for you kind words. We are glad to hear our staff was such a help. We hope to see you again.

8/10 Good

Wendell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where i needed to be parking was good and the staff were very friendly
Stayed 2 nights in Mar 2024
Response from Sincerely, Management. on 26 Mar,2024
Wendell, we are so glad to hear that we were a convenient location for you, and that our staff were so friendly. We look forward to welcoming you back, the next time you are in town!

2/10 Terrible

marissa

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff at check in were not helpful and check in took over an hour. Rooms and bathrooms were dirty.
Stayed 2 nights in Mar 2024
Response from Sincerely, Management. on 26 Mar,2024
Marissa, I am so sorry to hear about your experience. We will be passing along your feedback to our Front Office, and Housekeeping teams, and we hope to welcome you back during your next visit to Red Deer.

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists Courtney & Julie were extremely kind amd helpful. I would come back just because of their kindness.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 21 Mar,2024
Hi Simon,Thank you so much for the 5 star review! I know that Courtney and Julie's day will be made by your kind words and we hope to see you again soon

8/10 Good

Anna Liza

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sincerely, Management. on 19 Mar,2024
Thank you for your review, Anna Liza. We look forward to making sure your next visit with us is truly a 5/5 experience!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Sincerely, Management. on 18 Mar,2024
Stacey, we are so glad to hear you had a great stay with us. We look forward to welcoming you back during your next visit!

10/10 Excellent

Vicki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay during the week
Stayed 3 nights in Mar 2024
Response from Sincerely, Management. on 18 Mar,2024
Vicki, we are so glad we were able to meet your expectations during your stay. We look forward to hosting you again.

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeat customer. Great hotel and location
Stayed 1 night in Mar 2024
Response from Sincerely, Management. on 17 Mar,2024
Thank you so much Denise for your kind words, we always look forward to your next visit with us!

4/10 Poor

Stephen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was disgustingly dirty. The couch was covered in dirt and hair. Headboard was even dirty. I know the hotel is showing it’s age but I stay in a lot of hotels and some older but always clean.
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar,2024
We deeply regret that the cleanliness of your room didn't meet expectations. Maintaining a high standard of cleanliness is very important to us. Your feedback is valuable in helping us address these issues and ensure a better experience for our future guests. We hope to welcome you back soon.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar,2024
Thank you so much for your 5 out of 5 review Guy! We hope to see you again soon.

10/10 Excellent

Ligaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Fron Office Manager on 13 Mar,2024
Hi Ligaya,Thank you so much for the 5 star review!! We look forward to seeing you again soon

6/10 Okay

Jess

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Fron Office Manager on 13 Mar,2024
Hi Jess,Thank you for taking the time to leave us a review! We hope to see you return soon and hope that you have a better stay with us!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt so comfortable being at this hotel. The hotel staff were very friendly. I would definitely recommend others to stay there. I also want to say I appreciate Julie for her positive vibe. It was great and made me smile when she was on shift.
Stayed 7 nights in Mar 2024
Response from Sincerely, Management on 12 Mar,2024
Thank you for the positive review. We are glad Julie has a positive vibe and we hope to welcome you back soon

10/10 Excellent

CLAUDIA, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer services
Stayed 1 night in Mar 2024
Response from Front Office Manager on 10 Mar,2024
Hi Claudia,Thank you for taking the time to leave us such a pleasant review, we really appreciate it and hope to see you again soon!

6/10 Okay

Stacy

Travelled with family, Travelled with group
Liked: Staff & service
Dated decor and rooms, overlooking a Peavey Mart. Room was ok, pullout couch uncomfortable and pillows didn’t smell clean.
Stayed 1 night in Mar 2024
Response from Sincerely, Management on 7 Mar,2024
Thank you so much for taking the time to leave us a review. We take all of your comments to heart, and will be sure to follow up with our housekeeping team regarding your concerns. We hope to see you during your next stay.

8/10 Good

Gemma

Stayed 1 night in Mar 2024
Response from Sincerely, Management on 7 Mar,2024
Thank you, Gemma for your review. We hope we can make your next visit with us a true 5/5 experience.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it ok.
Stayed 1 night in Feb 2024
Response from Sincerely, Management. on 7 Mar,2024
Thank you for taking the time to leave us a review. We hope during your next visit to Red Deer, that we can exceed your expectations.

10/10 Excellent

lynn

Convenient and clean
Stayed 1 night in Feb 2024
Response from Front Office Manager on 28 Feb,2024
Hi Lynn,Thank you so much for leaving us a 5 star review, we really appreciate it!We hope to see you again soon!

10/10 Excellent

lynn

Stayed 1 night in Feb 2024
Response from Front Office Manager on 20 Mar,2024
Hi Lynn,Thank you so much for leaving us a 5 star review, we really appreciate it and hope to see you again soon!

4/10 Poor

Simon

Travelled with family
Liked: Staff & service
Disliked: Amenities
Bed was sloped to the middle and very uncomfortable. The tub had black mess in it.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 28 Feb,2024
Hi Simon,Thank you for your feedback. We apologize that you didn't have a comfortable stay with us. We are getting a major facelift within the next year, so we hope to see you back and have a more positive experience!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Julia at checkin was awesome. Restaurant was very accommodating for a large group and food was excellent.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 28 Feb,2024
Hi Donna,Thank you so much for the 5 star review, we really appreciate it! We're happy that you had a great experience with us and hope to see you again soon!

10/10 Excellent

Daniel, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sandman Hotel Red Deer on 22 Feb,2024
Thank you so much for taking the time to leave such an excellent review Daniel! We really appreciate your feedback.

8/10 Good

Mark

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Sandman Hotel Red Deer on 22 Feb,2024
Thank you for sharing your feedback with us Mark! We are delighted to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon!

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay conveniently located
Stayed 1 night in Feb 2024
Response from Front Office Manager on 25 Feb,2024
Hi Rogelio,Thank you so much for your 5 star review!We hope to see you again soon!

8/10 Good

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Sincerely, Management on 17 Feb,2024
Thank you so much for your review, Alexander. We look forward to seeing you during your next visit!

8/10 Good

Manwinder

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Well my bath tub wasn’t cleaned properly and had someone try to open my door from outside about 7 am in the morning, until they noticed i was still in room and then left I'm not sure if it was staff or someone staying at the hotel... Other than these little inconvenience it was pretty good I liked my stay overall.
Stayed 2 nights in Feb 2024
Response from Sincerely, Management on 17 Feb,2024
Manwinder, thank you so much for taking the time to leave us a review. We sincerely apologize that we did not meet your expectations, and for your disturbance. We will be sure to speak with our housekeeping department to ensure your next visit with us is even better. Thank you for choosing us for your visit to Red Deer.

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Room was clean and staff went over and above.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 13 Feb,2024
Hi Jody,Thank you so much for the kind review. I'm glad you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Daniel

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The rooms are very old looking, very cold in the room, lighting was horrible it always flickering. The staff was friendly, but this hotel needs updating bad.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 13 Feb,2024
Hi Daniel,I'm so sorry you didn't have a positive experience. We are getting a major facelift in the near future which we are very excited about and hope to see you again soon!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on 13 Feb,2024
Hi Nicole,Thank you for taking the time to leave us a review, we appreciate your feedback and hope to see you again soon!