Refuge Hotels from S$106

"Only half of the resort was open, and the Wi-Fi and TV didn’t work throughout our stay. The rooms weren’t cleaned well; there were stains on the pillowcases, and the pull-out couch still had a used alcohol bottle inside. One of the drawers even had hair inside. At one point, a housekeeper came into our room while we were on the balcony to ask if it needed cleaning. The restaurants weren’t the best either; the food was good, but it always ran out. "

"Excellent visit. Friendly staff and very clean property. "

"Perfect for relaxing and food, water activity needs more "

"Would prefer not to review truthfully to keep this amazing resort a secret.. but… genuinely one of the best sun vacations ever! From the moment we arrived, to our goodbye a week later, the team at Excellence made this trip outstanding and we are already planning to return asap. We stayed in a rooftop plunge pool suite as part of the Excellence Club, and it lived up to the resort’s name. We could honestly rave about the room, the abundant and amazing food options, the amenities, facilities and location for days but the true feature that makes this resort stand out above all others, is its people. The staff at all levels at Oyster Bay were simply incredible people and a shining example of how the human experience outweighs all other aspects of a facility. The staff are a credit to the resort and as ambassadors to the great country of Jamaica. We hope the ownership group receives this message and goes out of their way to rewarding, appreciating and retaining their staff - they are your biggest asset. We could not possibly list all staff members that made this trip amazing but special thanks to Danielo, Danjay, Giovane, Delisea, (sorry if misspelled any!) but most of all, Deborah at The Kitchen Table breakfast. We have travelled around the world and never experienced such incredible warmth, kindness - and quick friendship - from a member of staff at any level. A true star of the resort. We will be back very soon to experience this truly relaxing and pampering resort. "

"Yes "

"The food was great drinks good and lovely hotel "

"Clean,fun stuff staff"

"Great staff, good food, and fun activities for all ages. Accessible amenities were a great help traveling with our disabled child. "

"The property was in great shape considering the hurricane that hit the island in October 2025. There were a few areas of maintenance going on but otherwise the property looked great! The food was only average. Some staff were so so nice while others were just meh. They tried to do the sales pitch for a time share and tell you it was mandatory. They said it was mandatory to see the transportation services desk the day after we arrived but that was just to try and sell tours and excursions. I read horror stories from other Iberostar properties so thankfully the sales pressure here was not as bad. It still overshadowed the whole experience though."