Reignac Hotels from S$78

"Simply a very average hotel that is adequate if no expectation. "

"Would NOT rec - hidden charges; aggression from host; uncomfortable We’re guests at a wedding nearby. We didn’t enjoy our stay and even left early. Nice room, but after a price dispute on day 2, our rooms weren’t cleaned at all & towels/mats/bins weren’t changed for 4d, when we had to check out early due to poor treatment. Breakfast was €13pp everyday - well priced for a good breakfast, but we were given bread, butter & jam. Day 1 asked for the A/C to be turned on, we were told Alex would turn it on. We asked multiple times after that, sharing that 1 of us had a condition which made excess heat unbearable, still no A/C. We asked again & were told Alex had the remote, when we asked her, she said she had lost the remote. As we went to settle the bill, we were asked to pay significantly more than advertised on hotels.com. When we explained the miscommunication, along with price breakdowns online, there was a huge argument between the hosts. Alex was aggressive, stormed off. Thinking we didn’t understand French was attempting to blame us, as if we wanted to cheat them. Chris was reasonable & helped to solve. Next day, we had to leave the wedding early as we were accused of ext damage we didn’t cause, proven by a lack of tyre tracks & a lack of proximity to the area of damage, again by Alex. Chris seemed lovely, but we decided to leave 2 days early & stay elsewhere before we flew home. Maybe Alex didn’t like us, but as 2 women we want to feel safe & we didn’t feel safe."

"As a family of 4 we stayed in one of the apartments at the back of the hotel. It was fine! A bit dated in terms of the furniture / bathroom - but that was balanced out by a good price and easy walking distance into central cognac. "

"The room was a great size, property was nice and quiet (April 2). Access to the waterpark is wonderful. My only recommendation is for late arrival check-in process to be easier. I was a guest off-season so I understand staffing, svcs, etc. are reduced (official check-in is a two hour window, 5p-7p). "

"Located in the centre of town, clean, good sized room with en suite. Lovely comfortable bed, and a quiet location. Welcoming host."

"Staff was accommodating, close to everything, great location! Would come back!"

"Staff were very helpful and friendly especially Sabrina. Room service times could be better though. "

"Check in was poor. They sent message not received. Spent 1.5hr sat on pavement before finally communicating and letting ourselves in. No ability to get any food. Had to find take away. No ac so room temp >30oC overnight. Little sleep Breakfest rudimentary. Staff un engaging"

"No hotel parking reserved for guests"