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Reviews of Diamond Suites by Reykjavik Keflavik Airport

5 out of 5
Diamond Suites by Reykjavik Keflavik Airport
Vatnsesvegi 12-14, 4th Floor, Reykjanesbær

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 41 reviews" "
Rating 8 - Good. 8 out of 41 reviews" "
Rating 6 - Okay. 5 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

10/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tanja on 31 Jul,2023
Thank you for your stellar review and thanks for staying with us. We do hope that we are able to welcome you back in the future. Best and warmest wishes from our team.

10/10 Excellent

Zion

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant service and food. The diamond suite lounge and rooms. The property was lovely
Response from Apolonia on 14 Jun,2023
Dear Zion, thank you for your kind words. We appreciate you taking the time to share your experience of your stay with us. We count ourselves lucky for guests like you. We look forward to welcome you again in the future.

6/10 Okay

Paul

Travelled with partner
Unfortunately I don’t think it represents the price they’re charging having stayed in equally nice rooms and not paid as much. Shouldn’t be the price it is.
Stayed 3 nights in Mar 2023
Response from Reception team on 7 Mar,2023
Thank you so much for your valuable feedback. We regret that your experience was not entirely positive and we thank you for taking the time to bring it to our attention. Your feedback is very valuable to us and we will use it to improve our services and prevent issues that are within our control. Thank you for staying with us and we look forward to welcoming you again.

6/10 Okay

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place but find it un gratifying to come back to the room and never find any fruit basket or tasty delicacies. It’s supposed to be a 5 star hotel and first I visit that does not provide amenities for welcoming
Stayed 4 nights in Jun 2022

4/10 Poor

Saurabh, HUNTSVILLE

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
This property was billed as a 5-star property. In my opinion just having a great room with great lights and music options does not make you a 5-star property. At the time of check-in we found that there was no bath mate on the floor in bathroom, built-in safe was locked and not working. Room temperature could not be controlled from the room! There were no free water bottles as mentioned in their information so when asked for it, we were told to drink tap water! We have stayed at so many 5-star properties all around the world but this property should never been categorized as 5-star property.
Stayed 4 nights in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had all the facilites I needed. The morning brekfat buffet had a good selection as did the resturant.
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
5 star that is really a 3 star
This is reportedly the only 5 star in Iceland. I am not sure why. This would be a 3 star in USA. The hotel is under construction and we could not even enter the front entrance. The room was very technologically advanced but we could not even figure out how to work half of the equipment. The thermostat in our room was broken and apparently set to 80 degrees so we had to leave the door/window open in ICELAND in the winter! We were encouraged to order the free breakfast to our room and then given a room service fee so not exactly what was expected. The restaurant was good but not the best food we had in Iceland. So needless to say lots of room for improvement
Stayed 2 nights in Nov 2019

8/10 Good

preeya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ห้องพักสวยสะอาดพนักงานน่ารักอาหารรสชาติเยี่ยม
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Stefan on 22 Aug,2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top of the range that was available. But the gentleman working on the front desk very charming and intelligent makes the place shine, the food is unbelievable the breakfast lady is as delightful as her food
Stayed 7 nights in Aug 2019
Response from Stefan on 22 Aug,2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019
Response from Stefan on 22 Aug,2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Excellent

Faith, Chester, NJ USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel worthy of repeat visits! Hotel communication prior to stay and for transport was excellent! They were flexible in allowing a late check-out and attending to questions, ect. I stayed at Diamond Suites Sapphire Room as a stopover R & R following a European business trip. The suite was beautifully appointed and the private hot tub was deluxe! The separate floor for Diamond Suites is really lovely. Staff was professional and attentive. My stay was only marred a bit by a very noisy crowd occupying the other rooms and common area on the floor. The Kef Restaurant served star quality freshly caught cod and beautiful asparagus side dish.
Stayed 1 night in May 2019
Response from Stefan on 1 Jun,2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Jakub on 18 Apr,2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Breakfast was amazing. Lots of tech in room and jacuzzi deck was perfect place to end the day.
Stayed 4 nights in Feb 2019
Response from Stefan on 27 Feb,2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019
Response from Stefan on 2 Apr,2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay made you feel like a VVVIP! The amenities, the furniture, even the dinnerware were out of this world!
Stayed 3 nights in Jan 2019
Response from Stefan on 1 Feb,2019
Thank you for staying at Hotel Keflavik, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Excellent

Sam, Huntsville, AL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service and amazing breakfast. Skip the buffet downstairs and order the breakfast; it will be an experience. We also were very pleasantly surprised by the restaurant for dinner. The main drawback we found is that the rooms have an overuse of technology that is a bit dated. For example, a confusing touchscreen to control the shower, the TV was high end 10 years ago. Variable mood lighting seems over the top. Rent a car; taxis round trip to Reykjavík was ~$250. There’s not a lot in Keflavik.
Stayed 2 nights in Dec 2018
Response from Stefan on 1 Feb,2019
Thank you for staying at Hotel Keflavik, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Dominika on 25 Dec,2018
Thank you for staying in Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Dominika on 25 Dec,2018
Thank you for staying in Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Upon arrival our room was double booked. Not what you would expect from a five star hotel. This was
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel near KEF airport
Comfortable bed, great breakfast (in private), in-room mac desktop with sonos sound system. All decoration mostly branded VERSACE. Rooms size are comfortable (not very big/ not too small) location very close to KEF airport. Some restaurants nearby. Staffs service depend on individual. The person I checked-in with was very friendly and helpful. The evening-shift lady was a complete contrast. Could be better by staff training and systemizing staff service.
Stayed 1 night in Sep 2018
Response from Stefan on 24 Oct,2018
We are delighted to hear that you enjoyed your stay with us. It would be very helpful to know what could have made your stay worth a 5-star rating. We look forward to welcoming you on your next stay.

10/10 Excellent

Melissa

Luxury Hotel in Iceland
We enjoyed the room very much. It was disappointing there was no room service for food and the restaurant was closed. We didn't know when we booked there was only 1 restaurant so we had to find a place to eat which was difficult. Other than that it was a nice stay.
Stayed 1 night in Sep 2018
Response from Stefan on 24 Oct,2018
Thank you for staying at Hotel Keflavik, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Beautiful property! Amazing staff! Only wish we had known that airport trip could have been covered beforehand. Breakfast was delicious. Room was impeccable. Really loved my stay at this Quiant and regal looking hotel.
Stayed 3 nights in Aug 2018
Response from Stefan on 13 Sept,2018
Thank you for staying at Hotel Keflavik, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again.

10/10 Excellent

Maazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the perfect hotel to unwind after a week long trek through Iceland.
Stayed 2 nights in Jul 2018
Response from Stefan on 1 Dec,2018
Thank you for staying at Hotel Keflavik, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Arthur

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Odd Experience
This was one of the weirdest hotel experiences of my life. The rooms are 5 star and the hotel is 2. Someone put gorgeous accommodations on top of a very mediocre hotel. The rooms are very expensive and worth it, but the service reflects the 2.5 star hotel. If room is all you want, go for it. If you want 5 star experience, try another place.
Stayed 3 nights in Jun 2018

6/10 Okay

dkinhawaii

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Luxe hotel-in-a-hotel top floor of Hotel Keflavik
Hotel is very comfortable, and included breakfast was delicious. Unfortunately, the staff refused to honor the late checkout included with Expedia VIP reservation.
Stayed 2 nights in Jun 2018

10/10 Excellent

Tony, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
surprisingly nice place
The hotel is wonderful, the staff are amazing, David and Tatiana went way beyond the call of duty in helping us. Highly recommended.
Stayed 1 night in Aug 2017
Response from Steini Jonsson on 1 Dec,2018
Thanks for a nice review and glad our staff was so helpful

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived very early in the morning and the staff called in their cleaning team and had the room ready within an hour! The room was beautiful, amazing food, and the rooftop hot tub was a bonus!
Stayed 1 night in Aug 2017
Response from Steini Jonsson on 1 Dec,2018
Very happy to read your review. Hope to see you again very soon.

10/10 Excellent

S, Nassau, Bahamas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great rooms, an amazing experience
The staff is super-friendly. The hotel is great and only a short drive away from the airport. Our stay there was amazing!!!
Stayed 1 night in Aug 2017
Response from Steini Jonsson on 28 Aug,2017
Nice to hear from you and happy you enjoyed your stay. Hope to see you soon again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing service
We had booked my husband and I into the Diamond suites (top floor) and my daughters into the Hotel Keflavik (rest of the bulding). When we arrived they had upgraded so that both rooms were in the suites! It was such a treat. They had a beautiful bfast ready for us at 6 am the next day so that we could get to the blue lagoon by 7 AM. We used the car service that the hotel offers. It made having a very quick vist to iceland so much easier. For the five star service, this hotel was worth it! (oh and I contacted them about getting a bit to eat when we got in at midnight iceland time and they had a wonderful spread ready for us when we arrived!) AMAZING service
Stayed 2 nights in Jul 2017
Response from Steini Jonsson on 28 Aug,2017
Very happy you liked our hotel and service. Thanks for your review. See you soon again we hope.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and great service
The Diamond Suites was beautiful. Our room and the "Suite" floor was amazing. The breakfast service was fantastic. The town was pretty quiet but had everything we needed for our first days off of an international flight. It was really close to the Blue Lagoon so it made it very convenient for us. We loved our stay!
Stayed 1 night in Jun 2017

8/10 Good

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extreme luxury
The attention to detail is meticulous and impressive. If you're willing to spend the money, the luxury is unparalleled.
Stayed 1 night in Jun 2017
Response from David Jonsson on 19 Jun,2017
Dear Frank, Thanks for your nice comments. We are glad that you noticed the luxury in our Diamond Suites. We do our best to offer great quality and personal service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The nicest hotel room in Iceland
Amazing - really, just amazing. The suite was one of the best I have ever stayed at....staff most accommodating. Perfect hotel if you have a car..... Restaurant was OUT OF THIS world good!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cool rooms would highly recommend. The private hot tub was a nice touch.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute Perfection!
It is hard to put into words just how amazing our stay was at this property. Calling it a 5-Star hotel does not do it justice. It is by far, the nicest, most elegant property I have ever stayed at anywhere. We will definitely be coming back to this property. The staff was amazing, and they took care of anything we needed. The Breakfast service was out of this world. This was not your "First Class" experience, it was a "Private Jet" experience.
Response from General Manager on 30 Nov,2016
Dear Guest, Glad you enjoyed your stay at our Diamond Suites. We look forward to your return and if there is anything we can assist you with then please do not hesitate to contact us. Wish you all the best from Iceland, David Jonsson Diamond Suites

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel near Airport
Fancy little hotel located on the top floor of the Keflavik hotel. The rooms are quite fancy with modern lighting ,surround sound and a spa both. You also have access to a shared Jacuzzi outside. The only let down for this hotel of this standard was the breakfast which was quite bland and the Jacuzzi should be private not shared.
Response from General Manager on 30 Nov,2016
Dear Guest, Thanks for the nice words about our property. Hope you have the chance to visit us again as we now also offer private Jacuzzi with some of the suites we offer. Wish you all the best from Iceland, David Jonsson Diamond Suites

10/10 Excellent

Sylvain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons aimé l'emplacement et la facilité de s'y déplacer.
Stayed 2 nights in Jul 2023
Response from Ana on 12 Aug,2023
Thank you very much for the time you took to give us a 5-star review, we appreciate it. We hope you had a splendid time during your stay, and hope to welcome you again in the future. Kind regards.

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Stefan on 9 Oct,2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!