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Mitsis Rodos Village

5.0 star property
Stylish beach retreat with 2 outdoor pools

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Photo gallery for Mitsis Rodos Village

2 outdoor pools, pool umbrellas, pool loungers
Lobby sitting area
In-room safe, soundproofing, free WiFi, bed sheets
In-room safe, soundproofing, free WiFi, bed sheets
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Parking included
  • Spa
The current price is S$400
includes taxes & fees
26 Jun - 27 Jun

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Bungalow, Garden View

In-room safe, soundproofing, free WiFi, bed sheets

Bungalow, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room, Sea View

In-room safe, soundproofing, free WiFi, bed sheets

Twin Room, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Electric kettle
  • 26 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room, Sea View

In-room safe, soundproofing, free WiFi, bed sheets

Family Room, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
  • 32 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Bungalow, Sea View

View from room

Bungalow, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Bathrobes
Hairdryer
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Family Room, Garden View

In-room safe, soundproofing, free WiFi, bed sheets

Family Room, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Electric kettle
  • 38 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Duplex, Garden View (Maisonette)

In-room safe, soundproofing, free WiFi, bed sheets

Duplex, Garden View (Maisonette)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Superior Double Room, Sea View

In-room safe, soundproofing, free WiFi, bed sheets

Superior Double Room, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, Garden View

In-room safe, soundproofing, free WiFi, bed sheets

Superior Double Room, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

In-room safe, soundproofing, free WiFi, bed sheets

Family Suite

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 5
  • 4 Large Single Beds

View all photos for Family Sharing Pool

In-room safe, soundproofing, free WiFi, bed sheets

Family Sharing Pool

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Electric kettle
  • 38 sq m
  • Sleeps 5
  • 4 Single Beds

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About the area

Map
Kiotari, Rhodes, L, 85109

What's nearby

  • Kiotari Beach - 2 min walk - 0.2 km
  • Lardos Beach - 5 min drive - 5.3 km
  • Asklipio Castle - 6 min drive - 6.1 km
  • Pefkos Beach - 11 min drive - 10.2 km
  • Lindos Beach - 16 min drive - 14.7 km

Getting around

  • Rhodes (RHO-Diagoras) - 71 min drive

Restaurants

  • ‪Mourella - ‬3 min walk
  • ‪Mitsi S Rodos Maris Asia Restaurant - ‬5 min walk
  • ‪Restaurant Mitsis Rodos Maris - ‬6 min walk
  • ‪Bhodi Beach Bar - ‬7 min drive
  • ‪Wasabi - ‬3 min drive

About this property

Mitsis Rodos Village

Luxury all-inclusive hotel by the sea
A free breakfast buffet, a beach bar and a poolside bar are just a few of the amenities provided at Mitsis Rodos Village. With a nearby private beach, sunloungers and sailing, this hotel is the perfect place to soak up some sun. Treat yourself to a body scrub, a deep-tissue massage or aromatherapy at My spa Unique experience, the on-site spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner and local and international cuisine. Fitness classes are offered at the gym; other things to do include archery and mountain biking. In addition to a corner/local shop and a terrace, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Bike hire, an outdoor tennis court and babysitting (surcharge)
  • A porter/bellboy, free newspapers and coffee/tea in reception
  • Guest reviews say great things about the helpful staff
Room features
All 408 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Balconies, electric kettles and daily housekeeping

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Greek, Italian, Russian

Similar properties

3 outdoor pools, pool umbrellas, pool loungers

Mitsis Rodos Maris

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
8.8 out of 10, Excellent, 327 reviews
The price is S$298
includes taxes & fees
16 Jun - 17 Jun
Mitsis Rodos Maris

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 9 restaurants
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asian Restaurant
  • Greek Restaurant
  • Italian Restaurant
  • Main Restaurant Lindos
  • Mexican Restaurant

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Mountain biking
  • Outdoor tennis court
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • 7 buildings
  • Built in 1996
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 1:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mitsis Rhodos Beach
Mitsis Rhodos Beach Hotel
Mitsis Rhodos Village
Mitsis Rhodos Village Beach
Mitsis Rhodos Village Beach Hotel
Mitsis Rhodos Village Beach Hotel Rhodes
Mitsis Rhodos Village Beach Rhodes
Mitsis Rhodos Village Hotel
Mitsis Village Hotel
Rhodos Village Beach Hotel
Mitsis Rhodos Village Kiotari
Hotel Mitsis Rhodos Village
Mitsis Rhodos Village Beach Hotel Kiotari, Rhodes
Mitsis Rhodos Village Beach Hotel All Inclusive Rhodes
Mitsis Rodos Village Beach Rhodes
Mitsis Rodos Village Beach
Mitsis Rodos Village Beach Hotel All Inclusive Rhodes
Mitsis Rodos Village Beach Hotel All Inclusive
Mitsis Rodos Village Beach All Inclusive Rhodes
Mitsis Rodos Village Beach All Inclusive
Mitsis Rhodos Village Beach Hotel All Inclusive

Frequently asked questions

Does Mitsis Rodos Village have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Mitsis Rodos Village?

As of 15 Jun, 2025, prices found for a 1-night stay for 2 adults at Mitsis Rodos Village on 26 Jun, 2025 start from S$399.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mitsis Rodos Village pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mitsis Rodos Village?

Self-parking is free at this property.

What time is check-in at Mitsis Rodos Village?

Check-in start time: 2 PM; check-in end time: 1:30 PM. Late check-in is available during limited hours.

What time is check-out at Mitsis Rodos Village?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Mitsis Rodos Village?

Yes, the property is all-inclusive. All food and drinks are included.

Where is Mitsis Rodos Village located?

Situated by the sea, this all-inclusive hotel is within a 5-minute walk of Galoúni Beach and Kiotari Beach. Memí Vrysiá Beach and Kardamis Beach are also within 2 miles (3 km).

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Mitsis Rodos Village Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 136 out of 252 reviews
Rating 8 - Good. 72 out of 252 reviews
Rating 6 - Okay. 31 out of 252 reviews
Rating 4 - Poor. 7 out of 252 reviews
Rating 2 - Terrible. 6 out of 252 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and quiet place!
Stayed 7 nights in May 2025

10/10 Excellent

Kyle Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. Flawless hotel. Food was amazing.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, with fantastic staff. Buffet restaurant was okay, but the a la carte restaurants were fantastic. Felt like it was lacking in evening entertainment, and could have benefited from additional seating areas rather than just the hotel lobby. Parking was challenging as there are so many hire cars and tight spaces to navigate. Overall though a few issues didn't spoil the holiday at all, and we'd definitely consider staying at a Mitsis resort again.
Stayed 7 nights in Apr 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at this hotel - all our group really enjoyed it.
Stayed 7 nights in Oct 2024

10/10 Excellent

Tyra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Jun 2024

8/10 Good

Noldii

Liked: Cleanliness
Excellent rooms Service, food and restaurants : can be much better
Stayed 7 nights in Aug 2024

10/10 Excellent

AV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort! We really enjoyed our stay here! Recommended
Stayed 7 nights in Aug 2024

10/10 Excellent

Laura

Liked: Staff & service, amenities, property conditions & facilities
Excellent property
Stayed 7 nights in Aug 2024

10/10 Excellent

Pierre-Yves

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay at this newly renovated hotel. The villas are very nice to stay at. The buffet is good, we never waited more than 2-3 minutes max to be seated. Good place to chill.
Stayed 13 nights in Jun 2024

10/10 Excellent

AV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort, we really enjoyed our stay! Perfect location. The room was really nice, with comfortable bed. Very clean. Friendly staff. Concierge service was great. Excellent food. Delicious brunch. The only thing the main restaurant could improve is beverage service. Recommended!!!!
Stayed 7 nights in Jul 2024

6/10 Okay

David

Disliked: Cleanliness

Definitely not 5*, unsafe lifeguards

Definitely not a 5*, they don't make it clear you can only visit each a la carte once if you're lucky enough to get space (there are only 4 open at dinner). Some brilliant staff - at the Italian, George at the Greek, zeta at the bar but also some awfully rude - Agela I think her name was at reception who was h friendly and told us we "should feel lucky" we got 2 ALC bookings.
Stayed 10 nights in Oct 2024

6/10 Okay

Abraham

Liked: Cleanliness, amenities, property conditions & facilities
all incusive for food: but when we arrived they said: you did not specify your choices in EXPEDIA. There is no such option
Stayed 5 nights in Sep 2024

6/10 Okay

Ashleigh

Liked: Amenities
Disliked: Staff & service
Good facilities including pools and many dining options. The room was lovely and the general facilities and setting are great. However - everything was slow and it felt like the staff were undertrained and understaffed, Sometimes rude. Cleanliness was sometimes an issue at the burger and souvlaki restaurants, and drinks not cleaned up regularly around pool. Waiter service at the pool would be good. The room air con was weak and one fan didn’t work and wasn’t fixed despite raising it
Stayed 3 nights in Aug 2024

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities
The food was almost the same every day, boring and not very tasty. The minibar was not restocked everyday as promised.
Stayed 8 nights in Jul 2024

10/10 Excellent

Morgan Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
loved the sea view bungalow we stayed in! it was modern and close to a pool as well as dinning and the beach!!! however, i didn't think the other rooms looked as up to date. I didn't see the inside but the outside looked a little ran down
Stayed 6 nights in May 2023

4/10 Poor

Laura Valentina Davila

Liked: Cleanliness
The food was not very good and they always seem to serve the same food. I understand it is All-Inclusive but they need to improve. As we were in a group we were blocked from the A La Carte bookings and they simply said sorry we cannot book you. So that seems like a waste of money and I would not recommend this hotel.
Stayed 7 nights in Jul 2024

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, we had an excellent stay, food was amazing, the buffet is a standard hotel buffet type food but they do change it up each night but the a la carte restuarnts for us were amazing, we had great service and great food. Portion sizes at the greek and italian were huge so we way over ordered, possibly could of done with a little more at the asian and mexican but the dishes we all had were superb. Only grumble on the food is that there isnt much for kids, they didnt do smaller portions of the main meals so seemed like a lot of waste to order a main for a child. However we did sometimes get them a starter instead of a main then went into the buffet restyarnt afterwards if they were wanted somthing else. They were never hungry! The information and opening times of everything could be better, the creperie/ice cream place is advertised on the app to be open from 8.30 but doesnt open til 10, but there are no opening times at each bar/restaurant so unless you look on the app you dont know. And it would be good to have a bar near the splash park with drinks and ice creams but other than that we had an amazing time and will go back.
Stayed 7 nights in Oct 2024

10/10 Excellent

Fagun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home from home plus more…

Outstanding hotel, with a diverse range of food, activities, facilities with something for everyone. The staff were largely amazing and nothing was a problem, however waiting staff seemed to struggle at breakfast when it was peak time. Some looked quite harassed and unhappy and general cleanliness was impacted with food and milk spillages not being cleaned up as quickly or effectively as needed. It would be great if options such as decaf coffee and milk alternatives were readily available to ensure that staff were not pestered at a time when they were pushed to clear tables to minimise queues. The gym, yoga and aquacise classes were great. The a la cart options were delicious. An evening bar close to the Greek/italian restaurants would be great. Beach was close by and easily accessible. Rooms were of a high standard and well stocked with lotions and shampoos and minibar. Would have no hesitation in recommending Mitsis Rodas Village and particularly over the Maris in terms of space.
Stayed 10 nights in Jul 2024

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was super amazing, food, staff, room BUT one thing that really affected a little bit our experience was the people reserving the seats by the pool at 7am with their towels and then showing up around 11-12 and complaining and/or being rude if someone took their spot. Hotel should be more pro-active with this situation. But all the rest was absolutely amazing.
Stayed 6 nights in Jul 2023

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect hotel for solo travellers. I would definitely visit again but in early summer as the majority of the excursions, bars and boat trips were shut as it was approaching off season. This is definitely a 4* hotel (not 5* yet) I think the food in the main restaurant lets it down. Pro's: - Clean and tidy room and a lovely modern bathroom with daily house keeping. - Beachfront hotel with multiple pools, lounge area's and daytime/evening activities for all ages. - Excellent customer service from all staff *(Jeta, Andreas, Vasileios, Arland and Erion)* Cons: - Extremely difficult to get a booking at the A la Carte restaurants (I had to repeatedly speak to the restaurant management to get 1 on my final day). - 1 hour taxi ride/2 hour bus ride to the main Old town/Airport

6/10 Okay

Thanida

Disliked: Amenities
It’s not a 5* hotel, it’s noisy, they’re catering to the MASS - don’t book - the hotel has 400 rooms at the main hotel (Mitsis Rodos Village) and another 400 rooms to the sister hotel across the street. It’s massive amount of people in the buffet queuing areas, pools are extremely busy, even though there is 2/3 pools each hotel, there is no space to breathe. Loud music going all the time by the pool and hotel rooms so you can’t escape it. The restaurants referred to on the website, requires pre- booking, and they won’t give you a table more than 1 time per stay as it’s overbooked. They can only accommodate to 25 tables at most for each restaurant, for the size of the hotel, it’s way too immature and small. Bar drinks are average, at a 5* I expect well trained staff to make cocktails properly, but NOT here, they use cheap local alcohol and it’s staff making drinks… which means NO mojitos & NO margaritas with salt around the glass. Overall it’s doesn’t feel like a 5*. I go to Greece yearly, for the money I would recommend Eden Roch - way way better! Room are not well insulated. Can hear people walking & talking from outside and above floor. I wouldn’t go back. Very disappointed.
Stayed 14 nights in Aug 2024

8/10 Good

Marit

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Saved by the friendly staff

A really friendly, welcominng and serviceminded staff makes all the difference and saves our view on our stay. Food was good, Italian a la carte was great. Lota of stairs was a bit tricky with a pram. We got the wrong room upon arrival. Next day we got a new family room, in the old part of the hotel. This was so unleveled that the pram had to be parked with the break on not to roll to the other end of the room. The shower was in the tub, not ideal travelling with small children and grandma at 79. Waterslide in the pics was not there anymore. The - per now - unfinished kids area on top of the hill will probably be great when finished. Exercise room did not exist either. Maitenence needed all over. Missing locks and handle on the toilets by the pool, cracks, broken umbrellas and almost everyone was missing pins to put them up... again saved by friendly staff that helped as best they could. Broken shutters in the room, missing plug for the tub, AC living its own life...
Great new pool area on top of the hill
Beautiful view
Our private pool
Stayed 7 nights in May 2024

6/10 Okay

Rekha Ajay

Disliked: Property conditions & facilities
A nice hotel but not 5 star by any means. Reception area is lovely but that is about all. Chlorine pool very noisy and dirty, salt pool has very very uncomfortable sun loungers and most are broken. You have to wake up at 6:30am to get a lounger for the day, not enough for the number of guests. Restaurants must be pre-booked before going otherwise you’ll be lucky enough to eat at an al-la carte. Some staff were lovely but the most we very moody and hardly smiled making it feel uncomfortable. We asked one how he was and his response was ‘I’m not good’. Towel drop is in the basement under reception so it’s far to go daily to change the towels especially if your room is at the top of the resort. Food was nice in the restaurants but the buffet was hit and miss. The que for drinks was always long and drinks were not 5 star, more like 2 or 3 star. Cheap cheap alcohol. Our room was clean but friends we met said they had ants in their room. Under the bed was very dusty and the cleaner didn’t make the bed properly everyday. Overall an ok hotel with nice views but it does not deserve 5 star. Wouldn’t go back.
Stayed 7 nights in Jul 2022

2/10 Terrible

Y O

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Worst experience ever for a 5 star hotel

Its my worst trip so far. The room allocated to me was fly infested and a bird nest right in front of our door with bird poop all over the front of our room and the birds flying over our heads as we entered and left the room which made me very uncomfortable. I also had over 20 flies on the ceiling of the room. I requested for a room swap but was told it was impossible. This i did at about 3pm on friday and then 11pm. The first time i was told there wasnt any availability until the next day. Whan we got to the room later in the evening, i was accused of coming to later to complain so my room will have to be sprayed at past midnight after waiting for over an hour. Ibwas also offered a sister hotel at past midnight. Nothing was done until i brought out my phone to record. I didn't get any audience until about 2am and didn't do to bed until about 4am when they offered me a room. Porter even mentioned that i will be moved again after 2 nights and i said no. This is unacceptable and made my experience really unpleasant and was unsettled for the first 2 days.
Stayed 4 nights in Apr 2023

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service
Reviewed 3 days agovia mobile At 50 years old I have taken a lot of holidays and this is by far the worst. We have been here a week and our room has yet to have the floors mopped. They sweep but dont mop. Theres a giant cockroach under our sink dead thats been there the whole time we have been here The bathroom wall also has a splattered with dead mosquito. The extraction for steam is not working so you have to wait ages for the only mirror to demist if you need for make up etc. Food is cold and congealed and regularly we are sat at a dirty unprepared table. Waiting for drinks service at least 25 mins each time. Massively understaffed. Not enough sunbeds for the guests either. The hotel and rooms are beautiful however the service is shocking. The worst we ever experienced. Regular smells of sewerage too. If you need anything for example our safe keeps breaking we waited nearly 2 hours for assistance. The standard of drinks is very poor. Cocktails rubbish. No decaffe. Tiny glasses for your wine suitable size for a child. We have been bitten relentlessly both in the room and in the hotel grounds. Feral cats are allowed to roam the restaurant helping themselves to whatever they can find. Theres some ongoing work in the grounds but not too noisy. However the rooms are not soundproof and you hear everything around you especially other guests in the loud echo corridors. The reception smile and nod but are really not interested in your problems. This resort is massively understaffe
Stayed 9 nights in May 2024