Kempinski Hotels & Resorts, Rhodope Mountains hotels

"Great location. Clean and modern hotel. Plenty of amenities and the breakfast was really good. Very helpful staff. A little noisy from the bars at the front pumping out really irritating music late afternoon/early evening. Don't go for a mountain view room if you want a quiet evening in your room."

"Was very relaxing and central location to the everything. A lot of amenities and in walking distance."

"Close to slopes, amazing room great buffet breakfast and shuttle service every 15 min to slopes and back is great addition. "

"Nice hotel and clean. Quite a bit out of the main town so if you dont have a car its a long walk there / back. Rooms were very loud, could hear people talking all night and hear doors banginfg etc. Also our room on the second floor had a constant whirring noise like from a large pipe or boiler or something. MAde it hard to sleep , that and the uncomfy beds & pillows"

"Only two member of staff were kind and courteous: Chris at reception and the young woman at the spa. Everyone else was borderline hostile. The rooms are run-down and unsafe, nothing is supplied for using the kitchenette and there is absolutely nothing complimentary, not even a tea bag. The sauna, swimming pool and gym are ok, Breakfast is also not too bad. Hotel etiquette should be enforced, such as not shouting in corridors and not smoking in rooms, which appear to be tolerated. Location is good."

"The room was clean, the staff was helpful, the amenities were great, the place overall is very good"

"Room was clean and tidy. The Mountain View and little balcony was very nice. The parking was easy and spacious. It was in close walking distance to the downtown Bansko area where all the bars and restaurants are. The owners were very pleasant. "

"The room was big enough for 3 people and very clean and had everything we needed for our stay. And the location was excellent, in walking distance of great restaurants and the gondola. The staff were wonderful, so friendly and helpful."

"Hotel environement is very nice with very large room. Nice staff. TV old and not working. Very minimum kitchen cups. Ratio cost vs facility is low."