When we arrived the room was quite warm and stuffy. We assumed it would get better after we kept our card in the wall so the air could circulate. After trying to use the toilet, we found it would not flush. Thankfully when we returned from dinner the toilet had been fixed. The air had not gotten better after 4 hours with the card in the wall, the AC on, and the vent was pushing our air. After midnight we had had enough. The room was 28 C, or 82 F and way too hot to be able to sleep. After 2 days of trying to get the temp fixed, the hotel finally moved us to another room, which was smaller and had a smaller bed, but was at least a LITTLE cooler, with the best temp being the last morning at 25 C or 77 F. We were moved to 3 different rooms throughout our 3 day stay.
I also marked down for cleanliness bc out of the 7 hotels we stayed at on our trip, this one had almost no care for COVID regulations, distancing, or wearing face coverings. Also, the staff cleaned rooms and put new guests in them the same day, which was concerning.
Finally, the staff was absolutely wonderful with service, however it were not set up for success. It appears there are business and procedure issues and I would not recommend anyone to stay here until it is improved. One example of such is the use of the pool. There was a single point of entrance through the spa to use the outside pool. We