Hotels near River Park

"Clean room"

"They only clean it twice "

"Elevator broke after first night had to use stairs to 4th floor loaded with luggage not fun "

"I booked this hotel for 3/14-3/15 and somehow there was a glitch in the system and it booked it for 3/12 which I was in a totally different state. Expedia is saying even though it was a glitch on their system they have to ask the hotel for a refund. I have called the hotel and spoke with dev and Jay and they both said they approved the refund. Expedia is telling me they still didn’t that I’m being lied to and I never got to stay there that day because I was in Oklahoma not in Texas. I never booked for that date. I have not seen a refund for my money and no one will return my calls. This is the worst customer service experience. Because the hotel is saying one thing and Expedia another but no one wants to refund me my money. "

"Got there at 3:30 for a 3 o’clock check in. Rooms are not ready. Wait in lobby for 8-10 other guest to be told the same thing. After waiting 45 and 10min with no one at the desk. I was told I could get in a single"

"Pleasant "

"Parking did not feel safe , only one elevator was working , door to enter hotel in the back was broken so didn’t need the key card anybody could walk in , the hallway to our room smelled horrible, the fire alarm went off and we were not advised if it was an accident or something else , booked for three nights did not even stay there 4 hours , tried to leave the key with front office nobody was on staff , it was late and the weather was bad so did not wait long to see if someone would return waited about 5 min "

"Good "

"Hotel was awful. The old lady in the front was horrible, super rude. Very poor customer service. They only gave me one room key and when I went to ask for another she was annoyed by it. There were cockroaches everywhere and they false advertise queen size beds when in reality they were full. It was a horrible experience, never staying there again!!!"