2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Las Verandas Hotel & Villas

4 out of 5
Las Verandas Hotel & Villas
Pristine Bay, French Harbor, Roatan, Bay Islands

Reviews

9.0

Wonderful

Rating 10 - Excellent. 175 out of 261 reviews" "
Rating 8 - Good. 48 out of 261 reviews" "
Rating 6 - Okay. 20 out of 261 reviews" "
Rating 4 - Poor. 13 out of 261 reviews" "
Rating 2 - Terrible. 5 out of 261 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Staff was awesome! Good was great!
Stayed 6 nights in Apr 2024
Response from Josseline Ponce -Front Desk Manager on 23 Apr,2024
Hi Todd, We appreciate your review and are glad to hear that you enjoyed your stay at the resort. Remember, you have a place to escape with us in Roatan! Take care and hope to see you soon! Josseline PonceFront Desk Manager

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just absolutely stunning!!! Loved everything about the villa and the grounds of the villa. The staff were amazing!!!
Stayed 2 nights in Mar 2024
Response from Roberto Estrada on 2 Apr,2024
Dear Carla, we are delighted with your comments, we do our best to make sure our guests have a wonderful stay, it will be a pleasure to have you stay at our resort again in future reservations.

10/10 Excellent

Belinda

Stayed 1 night in Mar 2024
Response from Roberto Estrada on 23 Apr,2024
Dear Belinda, thank you for your rating, it will be a pleasure to have you stay at our resort again in future reservations.

8/10 Good

Margo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet.
Exactly what we expected.
Stayed 4 nights in Jan 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 6 days and 5 nights. The staff were all very nice, welcoming, and accommodating. The villa was amazing and so was the view! The ocean/beach was so clear, relaxing, and warm. They only had 2 restaurants, but the food and drinks were delicious. We will definitely be spinning the block on this place!
Stayed 5 nights in Dec 2023

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views and property
My family of 4 stayed in a villa for 2 nights at the end of our Roatan vacation. The villa was spacious, clean, and had the most amazing views. All staff were very helpful and friendly. The main restaurant seemed short staffed, had no fruit for smoothies, and yet what staff was there were clearly doing their best. Some of the resort is showing its age, and yet it was still such a peaceful, gorgeous place to relax in Roatan. Would definitely go back.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 5 nights in Dec 2023
Response from Guest Experience Team on 18 Dec,2023
Dear John, thank you for your amazing rating! It would be pleasure to have you stay at our Hotel again in your next visit to Roatan, happy holidays!

6/10 Okay

Shira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely, there were very limited food options this time of year with the restaurant and bar being open only a couple hours at a time, and the kitchen not stocking the food on the menu. Totally understandable as it’s off-season, but makes it more challenging to stay on a property without restaurants or markets in the area. Staff were friendly, generous, and lovely to get to know.
Stayed 1 night in Dec 2023

4/10 Poor

Myra

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Rene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKED THE QUIET AND PRIVACY OF THE PLACE,
Stayed 1 night in Nov 2023
Response from Guest Experience Team on 10 Nov,2023
Dear Rene, thank you for your rating and feedback. It will be a pleasure to have you back soon in your next visit to the island!

10/10 Excellent

John

Stayed 4 nights in Oct 2023
Response from Guest Experience Team on 16 Nov,2023
Dear John, thank you for your amazing rating! It will be a pleasure to have you back in your next visit to Roatan!

10/10 Excellent

Saydy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Experience Team on 8 Nov,2023
Dear Saydy, thank you very much for your rating. We hope to see you soon in your next visit to our beautiful island!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Guest Experience Team on 2 Oct,2023
Dear guest, we kindly ask you to contact us directly so you can give us more details about your recent stay. Its really important for us to hear our guests, regardless if its a positive or bad feedback, thats what makes us improve our service and product.

10/10 Excellent

Merlin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Guest Experience Team on 25 Sept,2023
Dear Merlin, thank you very much for your rating. We hope to have you back again soon.

4/10 Poor

Melissa

Stayed 2 nights in Sep 2023
Response from Guest Experience Team on 2 Oct,2023
Dear Melissa, thank you for your rating. Please contact us directly because we really need to know what went wrong with your stay. Its important for us to know more details so we can improve the service that we offer to our guests

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the swimming pool and the beach was beautiful. Also the service from the waitress was excellent 👍
Stayed 3 nights in Sep 2023
Response from Guest Experience Team on 12 Sept,2023
Dear Jessica, thank you for your feedback. We hope to see you soon again the next time you visit our beautiful island!

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry safe, secure, and safe excellent service. We could go see the town and explore but it was great to be able to drive back to a place that was luxurious, safe, nice, and quiet.
Stayed 5 nights in Aug 2023
Response from Guest Experience Team on 21 Aug,2023
Dear Jose, thank you for your rating and comments. We are delighted that you enjoyed your stay in our resort. It will be an honor to have you back soon!

10/10 Excellent

Jacobo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las Verandas is a wonderful hotel in a paradise island like Roatan. It is just amazing, rooms are so modern and comfortable. Las verandas is located in a private and luxurious area. The facilities are amazing, restaurants are a high quality experience, the beach is quiet and beautiful! you will enjoy it! I want to comeback!
Stayed 2 nights in Jul 2023
Response from Guest Experience Team on 10 Jul,2023
Dear Jacobo, thank you for your amazing rating and feedback. We are glad that you enjoyed your stay at Las Verandas. It will be a pleasure to have you back soon.

6/10 Okay

Alison

Stayed 4 nights in Jul 2023
Response from Guest Experience Team on 27 Jul,2023
Dear Ms Alison, thank you for your rating. We would like to know more about your stay so please feel free to contact us so you can give us your feedback.

10/10 Excellent

Irma, Homestead

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place
Stayed 2 nights in Jul 2023
Response from Guest Experience Team on 16 Jul,2023
Dear Irma, thank you for you rating. We hope too see you soon in your next visit to our beautiful island!

10/10 Excellent

Francia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, quiet, and well cared. Would like to have more menu variations.
Stayed 2 nights in Jun 2023
Response from Guest Experience Team on 29 Jun,2023
Dear Francia, we really appreciate your comments. We are currently working with our Chef so we can expand our menu and hopefully we will have it ready for your next stay. Hope to see you soon.

10/10 Excellent

Robert

Stayed 2 nights in Jun 2023
Response from Guest Experience Team on 26 Jun,2023
Dear Mr. Robert, thank you for your amazing rating! We hope to have you back soon!

10/10 Excellent

Arnold

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was amazing, housekeeping Services were prompt and efficient. Front desk staff was inquisitive and courteous. Yony helped to attend to all of our needs, and the team helped make my partners birthday a huge success! Jose at the bar is one of the hardest working and most talented bartenders I’ve ever had the pleasure to meet! Far from the West End so expect to pay for transportation or rent a car if you intend to go, but if you’re looking to eat, swim, and relax in comfort this is the place to be!
Stayed 4 nights in Jun 2023
Response from Guest Experience Team on 20 Jun,2023
Dear Arnold, we are delighted for your review. We will make sure to congratulate Yony and Jose for their amazing service. We really hope to see you in the near future, it will be a pleasure to have you back!

8/10 Good

Rafael

Stayed 1 night in Jun 2023
Response from Guest Experience Team on 26 Jun,2023
Dear Rafael, thank you for your rating. It will be a pleasure to have you back in the near future.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Villas with pool.
Stayed 2 nights in May 2023
Response from Raúl Montenegro - Property Manager on 25 May,2023
Thank you for your review. We hope to see you again in the near future, it will be a pleasure to have you back!

4/10 Poor

marlon san

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Raúl Montenegro - Property Manager on 25 May,2023
Dear marlon san,Thank you for your rating. I am sorry that your stay wasn't what you expected. Rest assured that we will work to maket your next visit meet your expectations.We look forward to your future visit.Kind regards,

4/10 Poor

Arellys

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
To start, I have paid for a partial Oceanview. We did not get this. The staff was not friendly at all, it seemed like they were doing us a favor when we asked for something. The most disappointing part is that there is nothing to do on this beautiful property, the property is beautiful, but it’s extremely boring to stay there. The pools are maintained very well. The property is also kept beautifully like I said. Everything close at 9 PM, we weren’t even able to get a bottle of water after that. They asked us to call from the rooms if we need anything, however, our phone was completely dead. I think this facility could eventually be amazing, however, I would not stay there again. I think the only good thing about this property is that I feel they maintain it. Well, I think the worst part is the customer service. We couldn’t even get any help on any type of excursion, they couldn’t even tell us where beaches were, the only thing they mentioned, was a nearby bar that belonged to another resort
Stayed 4 nights in May 2023
Response from Guest Experience Team on 25 May,2023
Dear Arellys, thank you for your valuable feedback. We take them very seriously to improve all our service areas and provide the quality of care that characterizes us. I apologize that your stay wasnt what you expected, but rest assure that we are going to keep working in improving our customer service so we can give you the service that you deserve.

2/10 Terrible

Fabricio R

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly, limited options. Everything closed at 9pm staff not accommodate any request. Half of the facility still not available due to damage units.
Stayed 4 nights in May 2023
Response from Guest Experience Team on 25 May,2023
Dear Fabricio R, thank you very much for your feedback. Im really sorry that your stay wasnt what you expected. We are going to keep working on improving our customer service and give more tourists options to our guest. We hope to see you in the near future.

6/10 Okay

Gregory

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great Potential; But Needs TLC
This is an absolutely beautiful resort with huge potential. We have stayed there 4x in the last 6 months, primarily for business. My primary complaint in the past has been wrt internet service, but that has been improved so that I can now do zoom calls in the room - before I had to go to the restaurant to get enough bandwidth to do a zoom. Still not great, but seems to be 20-30Mbps. We have had issues with having room serviced/cleaned - even when calling front desk and requesting. No soap was provided; even after cleaning. We made due with soft soap in cylinder in shower. Most significant issue we encountered were that the shower barely drizzled water. My business partner encountered the same. So there seems to be an overall plumbing issue along the top row of resort rooms and suites.
Stayed 3 nights in Apr 2023
Response from Guest Experience Team on 25 May,2023
Dear Gregory, thank you for choosing us in your visit to Roatan. I'm sorry we fell below your expectation regarding the Housekeeping and Maintenance services. Not the experience we wanted you to have. We will address these concerns to management. I hope you give us a chance in the future to show you how great our resort is.

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness
This resort has major promise. It’s newly taken over so the staff is limited as well as the villas are not fully built. The plumbing is an issue. They just have just turned on our water to the villa we rented but didn’t run it to allow for pressure and rust to flow out. Took up 10 minutes to turn all faucets and showers on to clear the dirty water and air out of the lines. But they hook up the garden hoses to the water sources of the villas to water the grass and landscaping and there were multiple mornings where we had a drizzle of water to shower with. The villa had some wear and tear and the tiles around the pool edge were missing so you could cut your hands. The sand fleas are bad everywhere. Not just beach. But on our villa deck. Talking to a local they need to treat the soil and landscaping with something instead of just watering the source. No one wants to come back with red bites all over their body. Get a rental car for sure. Taxis will over charge. We didn’t see any upper management presence but the three gentleman who ran the check in desk and concierge were amazing. Overall this place has the potential to be incredible they just need to fix a few things before they have a ton of guests and can’t handle with the state of the amenities at the moment.
Stayed 5 nights in Apr 2023
Response from Guest Experience Team on 25 May,2023
Dear Sarah, thank you for your preference and for taking the time to write a review about your recent stay. I would like to offer you my most sincere apologies for the bad experience with the water issue in your villa. Also, we are working on fixing the tiles of the pool to avoid our guest getting hurt. We will ensure to reward and recognize our Front Desk and Concierge temas for the great service provided. We hope to have you back in the future.

10/10 Excellent

Dean

Stayed 2 nights in Apr 2023
Response from Guest Experience Team on 25 May,2023
Dear Dean, thank you for amazing your score. We appreciate for chosing us to stay in Roatan. We hope to see you in the near future.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely breathtaking! Loved staying at the villas, having our own place to be able to see and enjoy the sunset from our own comfort. The staff was also incredible and we didn't want to leave! The only downside is that we wished there were more dining options available without having to leave the hotel.
Stayed 6 nights in Mar 2023
Response from Guest Experience Team on 25 May,2023
Dear Claudia, we are delighted that you enjoyed your stay at Las Verandas! We just include more dining options in our menu, so hopefully we can have you back soon so you can try them.

10/10 Excellent

Mariangelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place… perfect view.
Stayed 2 nights in Apr 2023
Response from Guest Experience Team on 25 May,2023
Dear Mariangelica, thank you for choosing Las Verandas in your visit to Roatan. We really appreciate your comments, looking forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most beautiful Hotel in Roatan
If you want to rest, disconnect from noise, people, and want privacy this is the place.Great food and drinks.
Stayed 1 night in Apr 2023
Response from Guest Experience Team on 25 May,2023
Dear Anonymous, we really appreciate your comments, it will be a pleasure to have you back in the near future. We hope to see you soon again!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Guest Experience Team on 25 May,2023
Dear Gerald, thank you for your score, we really appreciate that you choose Las Verandas as your destination, looking forward to see you again.

8/10 Good

Gregory

Stayed 6 nights in Mar 2023
Response from Guest Experience Team on 25 May,2023
Dear Gregory, thank you very much for your score. We hope to see you soon again when you visit Roatan.

8/10 Good

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were looking for a relaxing resort in Roatan, and this was it! We were able to enjoy the beauty of the island peacefully. The staff at Las Verandas were great. Oscar and the restaurant/bar staff (Anthony & Jose especially) were so kind and helpful with things to see and explore around the island. We also appreciated Robert from the reception staff calling prior to our arrival to ensure we had transportation from the airport. We thought that was an especially nice touch to our stay. We would definitely stay here again!
Stayed 9 nights in Feb 2023
Response from Guest Experience Team on 13 Jun,2023
Dear Stacy, thank you very much for your comments. We are delighted that you have the time of your life here at Verandas. We will make sure to reward Oscar, Anthony and Jose of our food and beverage services. It will be a pleasure to have you back soon.

8/10 Good

Zion

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is really nice. Really dislike that a property so nice is missing basic items like coffee makers forcing you to purchase everything from the property
Stayed 5 nights in Mar 2023
Response from Guest Experience Team on 13 Jun,2023
Dear Zion, thank you for your feedback. We are working on implementing the coffee maker inside all of the rooms. We hope to have them ready when you visit us again.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and amazing . What a great experience it was. The staff was anazing and the food was great. Would recommend it over any other resort
Stayed 5 nights in Mar 2023
Response from Guest Experience Team on 25 May,2023
Dear Christine, thank you for your feedback. We are delighted that you enjoyed your stay with us. We really hope to see you soon again.

8/10 Good

Scott Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained landscaping. They are in the process of remodeling a bunch of the rooms and villas. Pool needs redone, tiles are popping lose.
Stayed 7 nights in Feb 2023
Response from Guest Experience Team on 25 May,2023
Dear Scott Michael, thank you for your feedback. We are still working on remodeling the last rooms and villas of the resort, and we hope to have them ready when you come back in the near future.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Experience Team on 25 May,2023
Dear Vincent, thank you very much for your score, we really appreciate that you choose Las Verandas as your destination. Looking forward to see you again.

10/10 Excellent

Gary, Bluffton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great anniversary trip to Las Verandas. The property and setting is beautiful - best spot in the island. Perfect for a quiet get away...great dive shop in the resort...and the best restaurant in the island.
Stayed 5 nights in Feb 2023
Response from Guest Experience Team on 25 May,2023
Dear Gary,Thank you for your feedback. We are delighted that you enojoyed your stay with us. It will be a pleasure to have you back when you visit Roatan.

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to love - picturesque, lovely setting, great swimming pool, quiet, clean, very well cared for grounds. Beautiful to look at. I had a very restful stay. However for price point a lot is missing - very restricted restaurant hours (closes very early) no in room coffee, breakfast not until 7.30am - very late for 1st coffee of morning, bar was closed for private event night I was there - terrible for such an isolated location as there was nowhere else to go except empty restaurant, had to leave a credit card just to get beach towel. This place has so much potential and is very pretty but needs work on facilities
Stayed 1 night in Feb 2023
Response from Guest Experience Team on 25 May,2023
Dear Suzanne,Thank you very much for your valuable feedback. Rest assured that we are going to keep working on improving the facilities of the resort so we can give more entertaining options for our guests and also extend our services schedules. We hope to see you again in the near future.

10/10 Excellent

Michelle Marie Torres

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property staff was extremely helpful food and drinks were excellent and priced just right! Mosquito are aggressive but that has nothing to do with the property
Stayed 4 nights in Feb 2023
Response from Guest Experience Team on 25 May,2023
Dear Michelle Marie Torres,Thank you for your preference, we really appreciate your comments which help us improve our services. We hope to see you in the near future.

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with breathtaking views. The staff was AMAZING, very friendly and accommodating.
Stayed 4 nights in Feb 2023
Response from Guest Experience Team on 25 May,2023
Dear Thomas,Thank you for your review, they help us to ensure a better experience for our guests, we really hope to see you again.

10/10 Excellent

Damaris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highly recommend 10/10
Stayed 3 nights in Feb 2023
Response from Guest Experience Team on 25 May,2023
Dear Damaris,Thank you for your preference and for your comments. We are delighted to know you enjoyed your stay at Las Verandas.We look forward to your future visits.

6/10 Okay

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort but Poor Internet
Stunningly beautiful resort. Awesome Pete Dye championship golf course. Beautiful Beach Club. Only drawback - very poor spotty internet throughout the resort. I had about a dozen zoom calls during the week, and I did not complete a single one due to slow unstable internet. Trying to dial in was even difficult, as for some reason tones weren't recognized when trying to enter meeting ID and pass code. Internet could be up to 70 Mbps, but often dropped to below 3 Mbps. Room internet especially slow, so had to go to restaurant for zoom calls. This was our second time here in last 6 months, same experience.
Stayed 6 nights in Jan 2023
Response from Antonio H on 5 Feb,2023
Dear Gregory, Thank you for your review. I have sent our IT department instructions to ensure these issues are non existent with our guests WIFI. We hope to see you again soon.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 9 nights in Jan 2023
Response from Antonio H. on 26 Jan,2023
Thank you from all of us. Looking forward to seeing you again in the near future.

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Guest Service on 13 Jan,2023
Thank you Pierre for your score, we really appreciate that you choose las verandas as your destination, looking forward to see you again.