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Reviews of Motel 6 Rockford, IL

2 out of 5
Motel 6 Rockford, IL
4850 E State Street, Rockford, IL

Reviews

6.8
Rating 10 - Excellent. 96 out of 300 reviews" "
Rating 8 - Good. 76 out of 300 reviews" "
Rating 6 - Okay. 36 out of 300 reviews" "
Rating 4 - Poor. 33 out of 300 reviews" "
Rating 2 - Terrible. 59 out of 300 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Juxhin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
did not sleep all night due to room next to me literally screaming all night. called office they did nothing
Stayed 1 night in May 2024

8/10 Good

Dr. Ahmed

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is clean and remodeled. The problem for me was the outsourced staff. It had a vending machine like feel in the front area with staff outsourced from India and Chile. They will tell you Florida but it’s not true. There are no humans for staff on site. It reminded be by Covid times or the movie last man on earth. I like the human interaction much better. Short of that the hotel was nice clean and looked remodeled.
Stayed 1 night in May 2024
Response from General Managers on 21 May,2024
We are sorry you felt like it was back in the COVID times. Although we are not seen, the general managers, are on site 24/7. We will try to be visible more for our guests.Thank you for your feedback

8/10 Good

Xiuying, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff provide good service. Clean and quiet plus good price.
Stayed 1 night in May 2024

2/10 Terrible

RAMON

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I wish there was a I wish there was an option to Negative stars but it won’t allow me to post this without at least giving one. While I’m sitting in My moldy dirty filthy room I decided it was imperative for me to write a review. Still experiencing the absolute worst experience of my life it’s beyond a nightmare first of all there’s no one to greet you at the front desk when you check in at night, you have to speak to a person on a screen in Florida….. “Florida” I need two rooms for the night a king size room, and a double in the king size room. All the towels were filthy. They had hair and blood stains all over them. There was hair on the walls in the shower. There were sticky stains all over the nightstands, the tables, the desk, and the chairs in the room was horrific. I was actually afraid to leave my car overnight. The room with the beds had blood and sticky stuff all over the lights, the bedsheets, the towels and the walls there were no blankets and there was blood and Yellow stuff all over the towels in the bathroom although the room was spacious, I felt like I was in a storage unit and someone’s Apartment basement. I noticed that there was an extra lock on the doors for both rooms because it seems that someone tried to kick in the door so the wood panel on the wall next to the doors were split in half. Floors were littered with specs of trash and the entire hotel smells like cigarettes and sewage. the most pleasant and delightful experience of my Stay is packing up t
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May,2024
Hi Ramon,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet
Stayed 2 nights in Apr 2024
Response from General Managera on 29 Apr,2024
We are glad you enjoyed your stay and hope to see you again.

6/10 Okay

Thomas

Stayed 1 night in Mar 2024
Response from gm on 29 Mar,2024
We are sorry to hear about your stay.

2/10 Terrible

phillip

Disliked: Staff & service, room comfort
Hellover
This place feels like a prison you have to show your id all around to move around. My comfort was destroyed just off that fact then the hot water didn’t work
Stayed 1 night in Feb 2024
Response from General Managera on 20 Feb,2024
The water in the hotel has been working, not sure what happened there. Not sure who asked for ID except for the kiosk or if the gm's were checking you in. No one else is here to ask for an ID We will look into that. GM's are on premisis 24/7

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed at worse places.
I wasn't sure how to rate service. The hotel is essentially unmanned. I interacted with a kiosk to check in. The hotel looked to be empty (2-3 cars), yet for some reason we were booked into the third floor. Not really a problem when the elevator is working, but it wasn't. The room seemed to be clean-ish, but there were a bunch of dead flies all over the floor and some on the bed. There was a previously used bar of soap stuffed back into its wrapper and on our sink.
Stayed 1 night in Feb 2024
Response from General Managers on 13 Feb,2024
We are sorry for the issues you had. We are the general managers and though you may not have seen us, we are here 24/7. We will definitely be taking care of the issues with the room asap. We have been trying to get elevator fixed as well.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrid
This place was awful never have I ever had to check in thru a kiosk and then I had booked thru Hotels.com and paid and they also charged my card again I am still fighting with them to get my money back. Awful and rude people to speak to. Not helpful at all.
Stayed 3 nights in Feb 2024
Response from General Managera on 7 Feb,2024
We are sorry for your issues. We will work with you

10/10 Excellent

Ava

Liked: Property conditions & facilities, room comfort
It was very nice can of a adjustment virtual vs live person
Stayed 4 nights in Jan 2024
Response from General Managers on 1 Feb,2024
We are happy to hear you enjoyed your stay. We hope to see you again

2/10 Terrible

Evan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Managera on 1 Feb,2024
Sorry to hear there was something wrong with your stay.

2/10 Terrible

Raven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was freezing pipes froze. Dirty towels dirty water
Stayed 1 night in Jan 2024
Response from gm on 17 Jan,2024
Well, none of our pipes were frozen, our water is not dirty and its below zero outside. You must have been at a different motel6

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't like anything had to check out at five in the morning because there were bed bugs.
Stayed 1 night in Jan 2024
Response from gm on 17 Jan,2024
We have never had bed bugs, we don't have bed bugs.

10/10 Excellent

C Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great and would never stay anywhere else when visiting family in Rockford!!! Happy New Year! 🙏
Stayed 4 nights in Dec 2023
Response from General Managera on 27 Dec,2023
We are so glad your stay went well. Hope to see you again.

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, amenities
The motel is staffed by a kiosk that connects you to someone off-site (?) when you dial the given number. The actual employee was friendly enough but we never saw anyone in person. The lobby also reeked of something I couldn't place-some kind of cleaning product mixture? It was unbearable checking out-I had to hold my breath (no exaggeration) while dropping off the key card. We were also warned repeatedly not to smoke, which we didn't because we are nonsmokers, but the room across from ours smoked so much weed the whole hallway was acrid. Maybe that wouldn't happen if a staff member was on site? Room was ok, sheets were clean. Water pressure was good and the in-room heating unit sufficient once we turned it on and let it run. Too few towels and one had a long dark hair on it.
Stayed 1 night in Dec 2023
Response from General Managers on 23 Dec,2023
We are sorry you had these issues we will do our best to take care of each issue. Please accept our apologies.

10/10 Excellent

Malijah

Stayed 1 night in Dec 2023
Response from General Managers on 1 Feb,2024
We are glad you enjoyed your stay. We hope to see you again.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Managers on 9 Dec,2023
Thank you so much for staying with us and the great review. Hope you stay with us again.

6/10 Okay

Kayla

Liked: Staff & service
Disliked: Property conditions & facilities
Check in was quick and easy. Pool being closed was a bummer. Appreciate how bright the parking lots are at night and security cameras around the building.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 7 Dec,2023
Hi KaylaThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Nautica

Stayed 1 night in Nov 2023
Response from General Managers on 27 Dec,2023
We are glad your stay went well. We hope to see you again.

10/10 Excellent

Giovanni

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Everything
Stayed 2 nights in Nov 2023
Response from General Managera on 17 Nov,2023
We are so happy to hear you enjoyed your stay and we hope you come stay with us again.

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
comfortable, odd w/staff on screen vs. live person
The room was clean and comfortable. The second floor hallway echoed audibly as I walked on it (and I only weigh 135 lbs). Online reservation was easy. The staff was friendly, but I found it awkward to only be able to communicate with them via video screen rather than a live person at the counter. For check out, I didn't see anyone for a few minutes even after tapping on the screen, but someone eventually appeared. Not having a live person made it hard to understand where my room was in relation to multiple parking lots.
Stayed 1 night in Nov 2023
Response from Management on 13 Nov,2023
Thank you for staying with us we are sorry you feel that way about the kiosk. We the general managers try to make ourselves know to all guests to let them know we are here as well.

2/10 Terrible

shelley

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, bugs, kiosk check in. No smoking & no pets but obvious smoking & pets including cats on site. Horrible check in experience. Cleanliness & amenities both zero stars. Bugs in room & hallway. Loud especially after hours.
Stayed 2 nights in Nov 2023
Response from Management on 13 Nov,2023
Sorry for your experience. And a non smoking motel. We are a pet friendly motel. We try our best to make sure people don't smoke in the rooms, but we can only do so much. If you had an issue with someone being loud all you needed to do would be to let the kiosk know and they will tell the general managers who are on site 24/7. Thank you

4/10 Poor

Tracy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
My stay was okay. Until a hour in a half before check out I was rudely awakened with banging on the door telling me I had to leave that I had only paid for one night even though I had a receipt from the front counter that two nights were paid for. They were very rude and insisted that I leave.
Stayed 1 night in Nov 2023
Response from Management on 12 Nov,2023
Sorry for your experience. But I have to say. No one was rude. We respectfully told you there was a problem and to please come to the kiosk so we can figure it out. You never came to the front office so that we could inform you that we found the error. Sorry you feel that knocking on your door at 11am is being rude.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Managera on 9 Nov,2023
Thank you so much. We hope to see you again.

2/10 Terrible

Miriam

Stayed 1 night in Nov 2023
Response from GM on 27 Nov,2023
Dear Miriam,Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations. We value your input and would appreciate any additional details you can provide to help us address and improve upon the issues you encountered. Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.

2/10 Terrible

Collyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware stay away!!!!
Nasty rude customer service!!!!
Stayed 1 night in Oct 2023
Response from staff on 23 Oct,2023
We are sorry you had a bad experiece.Staff was just doing their job and seeing if you were checking out or not. You must have took the tone of our voice wrong because we were not rude.

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from GM on 17 Oct,2023
Dear David,Thank you for your brief comment! We're glad to hear you had a nice experience during your stay. If you have any specific feedback or suggestions, please feel free to share. We hope to have the opportunity to welcome you back in the future for another enjoyable visit.

10/10 Excellent

daniel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to travel
Stayed 1 night in Oct 2023
Response from GM on 16 Oct,2023
Dear Daniel,Thank you for your comment. We're pleased to hear that you found your travel experience with us to be easy. Providing convenience and comfort to our guests is a top priority, and we're glad we could contribute to a hassle-free stay.If you have any specific feedback or requests in the future, please don't hesitate to reach out. We look forward to hosting you again on your future travels.

10/10 Excellent

crystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 1 night in Oct 2023
Response from GM on 16 Oct,2023
Dear crystal,Thank you for your concise yet valuable feedback. We're thrilled to hear that you plan to stay with us again in the future. Your continued support means a lot to us, and we look forward to welcoming you back. If you ever have specific requests or feedback on your next visit, please don't hesitate to reach out.

10/10 Excellent

laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Oct 2023
Response from gm on 13 Oct,2023
We are happy to hear you enjoyed your stay.

10/10 Excellent

charlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms and clean hotel, Liked customer service
Stayed 1 night in Oct 2023
Response from gn on 11 Oct,2023
We are so glad your stay went well. Hope to see you again

2/10 Terrible

Leroy

Never again
Stayed 1 night in Oct 2023
Response from gm on 9 Oct,2023
We are sorry you had a bad experience. We are striving every day to improve in every way.

2/10 Terrible

Cheri

Stayed 1 night in Oct 2023
Response from GM on 10 Oct,2023
Dear Cheri,We're sorry to hear about your experience, and we appreciate your feedback. If you have any specific concerns or suggestions you'd like to share with us to help improve our services, please feel free to reach out. Your input is valuable to us as we aim to enhance our guest experience.

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Managera on 9 Oct,2023
Gaby, we are so glad you had a great experience here at Motel6. We sure hope you stay again.Thank you

10/10 Excellent

kendall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good and room looks really nice. That girl was very helpful as I was not aware of kiosk checknn, but she was damm helpful Zoey great service...... Property looks new I guess newly opened, I don't know
Stayed 1 night in Oct 2023
Response from General Managera on 8 Oct,2023
We are so glad you had a great exerience with our Motel and our staff. Thank you for letting us know how well Zoe did and about the Motel. We will make sure to tell Zoe. Please come again

10/10 Excellent

adam

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property, I thought it's the same last I stayed but this motel 6 was something different. I like the way of check inn, feeling afraid as it was new for me but it was very simple. Kiosk may be or machine. Room was next to my parking, see you soon.
Stayed 1 night in Oct 2023
Response from General Managera on 7 Oct,2023
We are very happy to hear that your stay went well with us. We try our best to make every guests stay a great one. Please visit us again. Thank you

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't expect a lot from Motel 6 in terms of amenities but I do expect a clean room free of vermin. I ended up killing 6 roaches in 5 minutes, one of which was crawling on my shoe. I saw at least one roach scoot under the bed so I'm sure there were plenty more hiding. I was offered a different room when I went to the kiosk but the problem clearly extended beyond just my room (Room 217 btw). I stayed in the room less than 3 hours, not even undoing the sheets on the bed so I will be expecting a full refund. I'm happy to provide more information including a picture of smashed roach if requested.
Stayed 1 night in Oct 2023
Response from gm on 5 Oct,2023
We are sorry for your experience. We professionally spray several times a month.(and then some).

2/10 Terrible

Paola

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was full of cockroaches and bed was infested with bugs.
Stayed 2 nights in Sep 2023
Response from GM on 3 Oct,2023
Dear Paola,We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we want our guests to have. We take these concerns seriously and will address them promptly to ensure a more comfortable and enjoyable stay for all our guests in the future. Your feedback is invaluable in helping us improve, and we hope you will give us another opportunity to exceed your expectations.

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Managera on 1 Oct,2023
We are sorry to hear about your stay.

2/10 Terrible

dj

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from General Managera on 30 Sept,2023
we're sorry about your stay.

6/10 Okay

Ollie

Liked: Staff & service
Disliked: Cleanliness
I didn't like how you guys kill roaches but don't throw them away or get rid of them. It was a dead one in my bathroom felt very disgusted.
Stayed 1 night in Sep 2023
Response from GM on 25 Sept,2023
Dear Ollie,Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important, and we take it seriously. Please know that this does not reflect our usual standards, and we are committed to providing a clean and comfortable environment for all our guests. We hope to have the opportunity to provide you with a more pleasant stay in the future.

8/10 Good

John

Liked: Cleanliness
Disliked: Amenities
The check in and check out processes were confusing and impersonal. Did not like talking to someone on a screen to check in at all. It felt very institutional and kind of creepy.
Stayed 1 night in Sep 2023
Response from General Managera on 16 Sept,2023
We thank you for informing us on the issues you had. We are working on correcting all issues. But we thank you for staying with us and hope you come again.

4/10 Poor

Gary

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Managera on 15 Sept,2023
We are sorry for your experience. What can we do to fix this problem

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town for a softball tournament. I checked in for a 2 night stay at 4 pm Friday September 8th, and left right away for the games. Came back around 9pm and ate my take out. As soon as finished, i looked down at the floor and there were roaches crawling across the floor. I immediately grabbed my belongings and went to the front desk to check out and asked for a refund. I was told that because i didn't report it within 15 minutes of checking in they would NOT issue a refund for the same night I checked in. I demanded a refund and was told by the facility manager that they were going to call the police and have me removed from the property! They offered me a different room right below the room that had the roaches. I refused, telling them that I wasn't going to stay in a hotel that has evidence of a roach infestation, and again demanded a full refund. Was told that they were going to issue me a refund for the 2nd night but refused to issue for the night in question because I didn't report the room as being infested with roaches within 15 minutes of checking in. I NEVER would recommend ANYONE to stay at this motel 6 in Rockford IL
Stayed 2 nights in Sep 2023
Response from motel6 on 11 Sept,2023
Sorry for the issues you had. Let me inform you that the Motel is sprayed two times a month for pests..... there is NO infestation and that can be proven. Again we are sorry for the issues you had. Every step is being taken to resolve it.

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness
Our second visit, will be our last.
Daughter found stains on her sheets. We were given another room, but she would only sleep on top, not in the bed. Told management this morning and they said I would have a discount next stay. Which means no discount. Does not help that the kiosk for check in at night echoes terribly and is hard to follow check in conversation.
Stayed 1 night in Sep 2023
Response from GM on 11 Sept,2023
We are sorry for your experience and we have taken steps to resolve this issue..

10/10 Excellent

Leila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are down to earth people, very friendly and very helpful. The rooms are also very beautiful! Thank you for the hospitality!!
Stayed 1 night in Sep 2023
Response from General Managera on 10 Sept,2023
Thank you so much for your great review. We hope to see you again.

6/10 Okay

Donna

Travelled with partner
Liked: Cleanliness, staff & service
Property was clean. Area around property a little shady. Check-in was a nihhtmare. Seriously, checking in with a person through a machine. The person having a foriegn accent and had to constantly ask her to speak slower, so i could understand what she was staying.
Stayed 1 night in Sep 2023
Response from General Managera on 9 Sept,2023
We are sorry for your experience. We are working on the issues. We hope you will stay again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cocroaches, even after I complained about them, one was in middle on top of main table by tv
Stayed 4 nights in Sep 2023
Response from General Managera on 6 Sept,2023
We are sorry for your experience. We are taking care of these issues..

4/10 Poor

ARTURO

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Overall you get what you pay for.
Stayed 1 night in Sep 2023
Response from GM on 30 Oct,2023
Dear Arturo,Thank you for sharing your feedback with us. We appreciate your perspective, and we're glad to hear that you found our accommodations to be a good value. We're continually working to provide our guests with a comfortable and enjoyable experience. We look forward to hosting you again in the future.

2/10 Terrible

Erika

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor management
They kicked me out over an opinion over the kiosk
Stayed 3 nights in Aug 2023
Response from Management on 29 Aug,2023
Sorry you feel that way.. Unfortunately, you are incorrect. You have way too many animals than what the hotel allows.. we informed you that you could stay if you could abide by Motel rules. . Sorry you could not do that