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Reviews of Fairfield Inn & Suites by Marriott Rogers

2.5 out of 5
Fairfield Inn & Suites by Marriott Rogers
4611 Rozell, Rogers, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 349 out of 634 reviews" "
Rating 8 - Good. 185 out of 634 reviews" "
Rating 6 - Okay. 50 out of 634 reviews" "
Rating 4 - Poor. 31 out of 634 reviews" "
Rating 2 - Terrible. 19 out of 634 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, clean and well kept, beds were amazing
Stayed 2 nights in May 2024

4/10 Poor

Wilson

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Was very disappointed that I had to be told after checking in that the pool was closed and no arrangements made for using the pool at another property. I specifically selected this property for the pool and because I prepaid I was unable to cancel and find another hotel even though I paid the normal rate for the hotel with all of its amenities. Needless to say we ended up renting a private pool from someone. Also there were gnats in the bathtub I had to wash them down the drain. I chose to just go ahead and find another place to stay was so disappointed.
Stayed 2 nights in May 2024

10/10 Excellent

SHARON, Prague

Liked: Cleanliness, staff & service, property conditions & facilities
It was handy to where we were going
Stayed 2 nights in May 2024

4/10 Poor

Robin, Kansas City

Travelled with partner
Liked: Amenities
Very disappointed to find out the front entrance was under construction and unavailable. It was extremely difficult for my disabled veteran spouse to navigate the facility.
Stayed 1 night in Apr 2024

6/10 Okay

Lauren

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was so much better than other hotels' breakfasts. Eggs and crispy bacon were the best.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

dan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front entrance is under construction. Inconvenient entrance though temporary.
Stayed 1 night in Mar 2024

8/10 Good

MANPREET

Stayed 1 night in Mar 2024

8/10 Good

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jasmine

Liked: Cleanliness, property conditions & facilities
The connection for the TV was kinda slow and you had to hold down the toilet handle for it to properly disappear 😭 lolll, other than that, pretty decent :) the man at the front desk was a little snippy with me but it was kinda late at night lol <3 also the toilet likes to scream from time to time 😂 8.5/10
Stayed 2 nights in Jan 2024

2/10 Terrible

Kathy

Disliked: Cleanliness, staff & service, property conditions & facilities
DON’T book!!!! NASTY!
This place shouldn’t have the name MARRIOTT on it! I’m a very disappointed, I use Marriott’s because they are quality. This hotel will make me NEVER Book by name. Dirty, smoke alarm was ripped off wall. Large dogs not on leashes. Smells when you walk in. NEVER AGAIN!
Stayed 1 night in Nov 2023
Response from Fairfield Inn Rogers on 28 Nov,2023
Hi Kathy. Thanks for sharing your thoughts regarding your stay with us. Please know that if you witness guests breaking our pet policy in any way, you can always report that to our staff for follow-up. While our staff can't be everywhere and see everything that happens with pets when out of view of front desk, we do appreciate being told about it so we can resolve the issues, if needed. In regards to your room having an odor, I sincerely apologize as that is not at all typical of our guest rooms here. We clean all rooms with hospital-grade Ecolab cleaning products prior to guest arrival, but we apologize that your experience was less than satisfactory. All the best in your future travels.

10/10 Excellent

Axel

Stayed 1 night in Nov 2023

8/10 Good

Vanessa

Stayed 2 nights in Nov 2023

8/10 Good

Sandy

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Fairfield Inn Rogers on 14 Nov,2023
Thanks for your review and for staying with us. We hope to see you again soon.

4/10 Poor

brenda

Beer bottle in parking lot could have hurt us by stepping on it or car tire didn’t see it when we pulled in very dark. Staff never told us they do not clean rooms or bring in towels. We walked into our room first night and coffee table fell over it was not even glued or screwed in. After telling front desk said not their responsibility tomorrow would have them fix it. Came in 2 night still not fixed in our way too! No phone in room and our friends phone in room doesn’t work. Curtain is hanging broken at top where sun can come in.
Stayed 2 nights in Nov 2023
Response from Fairfield Inn Rogers on 13 Nov,2023
Thanks for sharing your thoughts regarding your stay at Fairfield Inn Rogers. We apologize that you had a less than perfect stay and appreciate your comments that will be utilized to improve our overall guest experience. Best wishes for your future travels.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Fairfield Inn Rogers on 30 Oct,2023
Thank you for your review and for staying with us. We hope to welcome you back again soon.

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK stay
Our room was comfortable and clean, but a bit small. The breakfast was minimal and not hot. Part of the ice dispenser was broken and there was a broken table laying upside down in front of the ice dispenser.
Stayed 1 night in Oct 2023
Response from Fairfield Inn Rogers on 23 Oct,2023
Thanks for your feedback and for choosing Fairfield Inn Rogers.

10/10 Excellent

Cynthia, Morrilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a clean hotel. The breakfast was wonderful.
Stayed 1 night in Oct 2023
Response from Fairfield Inn Rogers on 22 Oct,2023
Thanks for your feedback regarding your stay and for choosing our hotel.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our room setup!
Stayed 2 nights in Oct 2023
Response from Fairfield Inn Rogers on 22 Oct,2023
Thanks for your feedback regarding your stay and for choosing our hotel.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
They have an indoor pool. But it’s not heated. The pool was freezing cold. The indoor pool was the main reason we stayed here. But my family couldn’t even get in the pool.
Stayed 2 nights in Oct 2023
Response from Fairfield Inn Rogers on 22 Oct,2023
Thanks for your feedback regarding your stay and for choosing our hotel.

10/10 Excellent

Lynn, Waukee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Fairfield Inn Rogers on 18 Oct,2023
Thank you for your review. We hope to have you as our guest again soon.

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Business Travel
It was a very comfortable nights stay.
Stayed 1 night in Oct 2023
Response from Fairfield Inn & Suites Bentonville Rogers on 13 Oct,2023
Thank you so much for your review and for staying with us. We sincerely appreciate your business, and hope to see you again at Fairfield Inn Rogers soon.

2/10 Terrible

Gary

Travelled with family
Disliked: Staff & service, property conditions & facilities
terrible lot lighting and charged extra, not again
Stayed 1 night in Sep 2023
Response from Fairfield Inn Rogers on 27 Sept,2023
We apologize you had a less than satisfactory stay with us at Fairfield Rogers. Our parking lot lights are currently scheduled for replacement in early October. We hope to have you back as our guest once this has been resolved. Thank you.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Nice people, comfortable beds.
Stayed 1 night in Sep 2023
Response from Fairfield Inn Rogers on 18 Sept,2023
Thank you for your review and for staying with us. We hope to welcome you back soon.

8/10 Good

Kathy J

Travelled with partner
Liked: Cleanliness, staff & service
We checked in about 9 pm, and the outside lights were not working. It was scary to park, check in, and bring in luggage. The staff explained that there was some kind of problem getting corporate to fix the light situation. We found it unacceptable. The staff was polite, our room was acceptable (the air conditioning unit was extremely loud) and the area was convenient to the highway. We might stay again when the lights are fixed.
Stayed 1 night in Sep 2023
Response from Fairfield Inn Rogers on 18 Sept,2023
Thanks for your review and for staying with us. We wish you all the best in your future travels.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Breakfast could be improved with more options and coffee, but all in all satisfied.
Stayed 1 night in Sep 2023
Response from Fairfield Inn & Suites Rogers on 7 Sept,2023
Thank you for your review and for staying with us. We hope to welcome you back soon.

8/10 Good

Marlen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was conveniently located, the room bed and pillows were very comfortable, and the breakfast was very complete. I would definitely come back!
Stayed 1 night in Aug 2023
Response from Fairfield Inn Rogers on 22 Aug,2023
Thank you, Marlen, for your review and for staying with us at Fairfield Inn & Suites Rogers. It was a pleasure having you as our guest, and we hope to see you again soon.

10/10 Excellent

amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean!!
Stayed 1 night in Aug 2023
Response from Fairfield Inn Rogers on 14 Aug,2023
Thank you for your review and for staying with us. We hope to see you again soon.

8/10 Good

Alyssa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room we were in was exceptionally clean. However, the first room the toilet didn’t flush, so they moved us and the ac in the 2nd room was horribly loud. I did t request a room change since they had already changed us once, but I would definitely have someone look into it. The property and staff were excellent and we will definitely stay again when we travel to NWA
Stayed 2 nights in Aug 2023
Response from Fairfield Inn Rogers on 7 Aug,2023
We are so sorry that you experienced issues with your rooms during your stay with us. We want all guests to have a flawless experience and truly apologize that this didn't happen with your stay. We sincerely appreciate your feedback and hope to see you again soon.

10/10 Excellent

Owen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not crowded
Stayed 1 night in Jul 2023
Response from Fairfield Inn & Suites Rogers on 1 Aug,2023
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time in Rogers
Good stay, great location and convenient. Came for the Wal-Mart Music Pavillion, quick on and off. Close, but far enough away from the venue for a realaxing experience. Breakfast was typical, coffee could be better. The shower head and water pressure 5-stars, mattresses and pillows 5-stars! TV and WiFi has issues, but was there to rest.
Stayed 1 night in Jul 2023
Response from Fairfield Inn & Suites Rogers on 1 Aug,2023
Thank you for choosing our hotel and for your review. Please visit us again the next time your travels bring you back to northwest Arkansas.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Fairfield Inn & Suites Rogers on 1 Aug,2023
Thank you for your review. We appreciate your business and hope to see you again soon.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
It’s the first time we stayed there! We enjoyed ourselves. A few minutes away from the Wal mart AMP.
Stayed 1 night in Jul 2023
Response from Fairfield Inn Rogers on 7 Aug,2023
Thank you for your review. We hope you will stay with us again soon.

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Fairfield Inn Rogers on 1 Aug,2023
Thank you for your review and for staying with us.

10/10 Excellent

Jenny

Stayed 1 night in Jul 2023
Response from Fairfield Inn Rogers on 22 Aug,2023
Thank you for your review and for staying with us.

10/10 Excellent

Misty

Stayed 1 night in Jul 2023
Response from Fairfield Inn & Suites Bentonville Rogers on 19 Jul,2023
Thank you for your review and for staying with us. We sincerely appreciate your business and hope to see you again soon.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness
My room is nice and clean.
Stayed 1 night in Jun 2023
Response from Fairfield Inn & Suites Bentonville Rogers on 6 Jul,2023
Thank you for your review. We hope to have you as our guest again soon.

6/10 Okay

LeighAnn

Stayed 2 nights in Jun 2023
Response from Fairfield Inn Rogers on 27 Jun,2023
Thank you for your review.

10/10 Excellent

Paul

Stayed 1 night in Jun 2023
Response from Fairfield Inn & Suites Bentonville Rogers on 14 Jul,2023
Thank you for your review and for staying with us. We hope to have you as our guest again soon.

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service
Ancient elevator, mediocre room with a very loud air conditioner that woke us up multiple times in the night. I will say it was a clean hotel. Breakfast was bottom tier with a crowded and small dining area.
Stayed 1 night in Jun 2023
Response from Fairfield Inn & Suites Bentonville Rogers on 20 Jun,2023
We sincerely apologize that you had a less than perfect experience during your stay at Fairfield Inn Rogers. We value your feedback and business, and hope to see you again soon.

10/10 Excellent

Chrissy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Fairfield Inn & Suites Bentonville Rogers on 20 Jun,2023
Thank you for your review and for staying with us. We hope to see you again very soon.

10/10 Excellent

Terri A.

Liked: Cleanliness, staff & service, property conditions & facilities
I give it a 4.5 the only reason why it’s not 5 is because the parking lot front entry could have used some good lighting. However they where doing upgrades so it might be installed soon - good place
Stayed 1 night in Jun 2023
Response from Fairfield Inn & Suites Rogers on 16 Jun,2023
Thank you for your review and for staying with us. We sincerely appreciate your business and hope to see you again soon.

8/10 Good

terri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Could use to get new mattress for the rooms.
Stayed 2 nights in Jun 2023
Response from Fairfield Inn & Suites Bentonville Rogers on 12 Jun,2023
Thank you for staying with us and for for reviewing your stay. We look forward to your next visit!

4/10 Poor

Nancy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They charge each day for you to park your car in their parking lot!😡. The breakfast was terrible. Juice was water since they couldn’t keep it filled. Ice machine on first floor was broken. Not an ideal vacation.
Stayed 2 nights in Jun 2023
Response from Fairfield Inn & Suites Bentonville Rogers on 7 Jun,2023
Thank you for your review and for staying with us. We sincerely apologize that there were issues with the breakfast during your stay, as that is not the experience we want our guests to have. Your comments will be addressed with our staff to help us evolve our services and amenities.

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Fairfield Inn & Suites Bentonville Rogers on 5 Jun,2023
Thank you for your review and for staying with us.

8/10 Good

Irene

Stayed 3 nights in May 2023
Response from Fairfield Inn & Suites Bentonville Rogers on 15 Jun,2023
Thank you for your review and for staying with us.

10/10 Excellent

Priyanka

Business traveller
Liked: Staff & service, property conditions & facilities
A special shout out to Radience and Pam at the front desk, they have gone over and beyond to accommodate our requests. It is such a delight to see great service. People make things and moments magical.
Stayed 1 night in May 2023
Response from Fairfield Inn & Suites Bentonville Rogers on 5 Jun,2023
Thank you so much for recognizing our amazing staff members Rae and Pam. They go above and beyond at our hotel and I'm glad to hear that you were able to encounter their superior services.Please visit us again soon as your business is greatly valued.