We arrived late at night, and they left our check-in instructions out front for us, since the desk wasn't open that late. Our room was clean and comfortable, and even had an enormous balcony (we were in the top floor corner, and the balcony was bigger than the room. Too bad it was January and we couldn't really use it.) The staff was very nice and helpful, and even printed a tour voucher for us since we didn't have access to a printer. They allow you to use the gym next door, and there is a coffee shop next door, as well. Otherwise, there basically isn't a lobby, just a tiny desk and an elevator. Simple place, but very nice. 6 minute walk to Trastavere Station, and a 10-15 min walk across the bridge into Testaccio. We walked all over and loved the location, since it was away from the bustle of the tourist center. The immediate surrouding area is a little sketchy at times (lots of nightclubs, some run down parts) but then turn a corner and you have a great area, so we would definitely still recommend it.