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Reviews of Hotel King

3 out of 5
Hotel King
Via Sistina 131, Rome, RM

Reviews

7.0

Good

Rating 10 - Excellent. 112 out of 800 reviews" "
Rating 8 - Good. 326 out of 800 reviews" "
Rating 6 - Okay. 242 out of 800 reviews" "
Rating 4 - Poor. 90 out of 800 reviews" "
Rating 2 - Terrible. 30 out of 800 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really friendly and place was central perfectly located
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 2 nights in Oct 2023

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty bathroom and terrible service
We recently stayed in Hotel King on our visit to Rome and it was awful. On arriving at the hotel we were a bit disappointed that the room was not as nice as what had been advertised, and then had some problems. The shower and bathroom floor was dirty and had hair from the previous visitors. We complained and asked for it to be cleaned. After housekeeping had visited and seemingly only wiped the sink and toilet, there was still hair on the floor and in the shower. We asked if there was another room that we could be moved to but they said they could not accommodate that. We emailed the management to complain about the problems but received no response. I then tried to chase up why they had not responded but never heard from them. Avoid this hotel. It really did spoil an otherwise nice time away.
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Excellent location. Clean. Enjoyed the balcony. The bed was hard and the one pillow each was not enough and flat, no support. The reception staff were pleasant.
Stayed 3 nights in Oct 2023

10/10 Excellent

natalie, odessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy property to get to and close to everything.
Stayed 1 night in Sep 2023

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hot shower & cold AC in great location
Perfectly nice hotel with incredible excellent location- 2 stops from Termini station, steps from Spanish Steps and restaurants and shopping. Very safe area. Hotel is no frills, but feels safe and shower is really nice! AC worked perfectly and got nice and cold! Honestly a perfect stay.
Stayed 1 night in Oct 2023

6/10 Okay

Jason, Arana Hills

Travelled with partner
Liked: Cleanliness, staff & service
The hotel has some good and some bad points. I chose based on its great location being minutes walk from the Spanish steps and Trevi fountain. Room size was perfect , fridge with balcony terrace. On the downside the beds are hard and difficult to sleep on being a side sleeper. The aircon was super noisy and the opera cats in next door theatre can be heard (if you want some early shuteye). On my final day I made the mistake of asking to call a cab, being told to walk down to the piazza and hail one. But in all my Rome experience was great and location was perfect.
Stayed 3 nights in Oct 2023

10/10 Excellent

Sarah

Stayed 2 nights in Sep 2023

10/10 Excellent

Irina

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Alessandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valid option for a one night stay in Rome. The hotel is central, easily accessible from public transport and close to all the main landmarks. Terrace is amazing for a morning coffee with a splendid view
Stayed 1 night in Jun 2023
Response from Hking on 7 Sept,2023
Thank you for your kind review

10/10 Excellent

Roberto

Stayed 1 night in Jul 2023
Response from HK on 23 Jul,2023
Grazie.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a wonderful place to stay. It would be nice if they had an in room refrigerator but not a deal breaker. My wife and I stayed in #319 the Superior Double room with balcony and enjoyed 6 beautiful nights. Staff was great!
Stayed 6 nights in Jun 2023
Response from HK on 9 Jul,2023
a thausand thanks for your kind review

10/10 Excellent

LEONARDO

Stayed 2 nights in Jul 2023

8/10 Good

Thomas

Stayed 2 nights in May 2023

2/10 Terrible

Joel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was filled with mold. Room was not as advertised. Air conditioning didn’t work. I have pictures.
Stayed 1 night in May 2023

10/10 Excellent

TANIA MATILDE

Stayed 2 nights in May 2023
Response from HK on 2 Jun,2023
thank you. really appreciate it

10/10 Excellent

Rolf

Stayed 1 night in May 2023
Response from HK on 2 Jun,2023
thank you. really appreciate it

8/10 Good

Philipp

Stayed 2 nights in Apr 2023
Response from HK on 4 May,2023
thank you.

8/10 Good

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Good location walkable to the main attractions
Stayed 3 nights in Mar 2023
Response from Hking on 3 Apr,2023
we are happy that the position was to your liking, in fact it is our strong point. We thank you for your review. We hope to see you soon.

8/10 Good

Rodger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
No tv, radio, or clock. But a nice room with a very friendly staff
Stayed 4 nights in Mar 2023
Response from Hking on 3 Apr,2023
thank you for your kind review, we are working to equip the rooms with the right entertainment. We hope to see you on your next stay in Rome. All the best

10/10 Excellent

Harold

Liked: Cleanliness, staff & service
Good clean hotel Very helpful staff Good location Disappointed with the lounge the lights were always off
Stayed 5 nights in Nov 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not The HOTEL! Only airport service is the best
Stayed 4 nights in Oct 2022
Response from hking on 3 Nov,2022
we are sorry that you were not satisfied with your stay, to help us improve you can tell us more details by writing to us in private hoping that you will give us another chance in the future thank you

10/10 Excellent

Marija

Stayed 3 nights in Sep 2022

10/10 Excellent

Marija

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Amazing location!
Stayed 2 nights in Sep 2022

8/10 Good

Honorata

Stayed 1 night in Aug 2022
Response from Hking on 5 Sept,2022
thank you

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Rooms are fully renovated and functional. Convenient amenities and staff very friendly. Location top notch, in the earth of Rome, close to Fontana di Trevi and other historical spots. Good public transportation connections. Highly recommended.
Stayed 1 night in Aug 2022
Response from Hotel King on 10 Aug,2022
Dear Simone, thank you for choosing our hotel and thank you for taking the time to provide us with a perfect review. We are very happy that all our efforts have made your stay comfortable. We also appreciate the very positive comments you have left about our position and our staff: for us it is a pleasure to hear this kind of compliments. It means that we are doing our duty. We thank you and hope to welcome you again in the future.

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Hotel King on 10 Aug,2022
Dear Alondra, thank you for the perfect rating on our hotel. We are happy that you had a nice and confortable stay. We really hope to welcome you back in the fuure.

6/10 Okay

michael

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
i
Stayed 2 nights in Jun 2022
Response from HKing on 29 Jun,2022
Thank you for your review.

6/10 Okay

Sasha

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Our stay at Hotel King was good. The hotel was in a great location, and our room felt clean and comfortable. Biggest complaint was that breakfast is not included, which is normally okay, except there was no fridge or coffee machine in the room, which made it feel like we had to spend the 10 euro per person on breakfast to eat at the hotel.
Stayed 4 nights in May 2022
Response from Hotel King on 24 Jun,2022
Dear Sasha, We really appreciate that you felt comfortable and that you liked your stay in our hotel. For what concerns the breakfast, we precise that we offer two types of rates based on the needs of the customer: the rate with breakfast included and the one room-only. Also, about the absence of fridge and coffee machine in the room, we precise that we don't have them placed in the rooms. You can see the services that we offer on our website. But on request of the client, it is possible to have a mini fridge in the room. We really thank for your comprehension and we really hope to welcome you back in the future.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel muy céntrico y ubicado a escasa distancia del metro, luce un poco descuidado pero podría mejorar con un poco de inversión y de está forma mejorar su encanto.. me gusta mucho este lugar. Tiene un desayuno abundante y muy variado.
Stayed 2 nights in May 2022
Response from Hotel King on 24 Jun,2022
Dear Francisco, We are really happy to hear these type of positive reviews. Actually, we are working on the spaces of our hotel, which is in a total phase of refurnishing. We really appreciate that you saw our potential. We will be very happy to welcome you back in our hotel in the future, so that you can see all the improvements.

6/10 Okay

ELIZABETH

Liked: Cleanliness, staff & service
Good location. Room was dated and air conditioning didn’t work in the room. Staff were nice, spoke English well. Wifi worked well in the room. We had a nice balcony in the fourth floor. Probably would look elsewhere next time, but it was okay.
View from fourth floor balcony
Room
Stayed 3 nights in May 2022
Response from Hotel King on 24 Jun,2022
Dear Elizabeth, Thank you for your positive comments about the location and the good work of our staff. About the room, we want to precise that all the rooms are in a phase of reconstruction. If you give us a second chance in the future, you will see all the improvements. Instead, about the air conditioning: when something does not work, it is necessary to report it to our staff to resolve the problem immediately. However, we really thank you for your advice and we will take the chance to check the room immediately. We really hope that we will have the opportunity to welcome you back in the future.

8/10 Good

avraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from HK Alessia on 15 Jan,2020
Dear Avraham, We appreciate your positive feedback about our hotel. thank you. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Take care!

6/10 Okay

Ardeshir, Tehran, Iran

Disliked: Staff & service
It's normal and good, Breakfast is Ok. Receptionist not good for sometimes
Stayed 4 nights in Apr 2017
Response from HK Alessia on 16 Oct,2019
Dear Ardeshir, thank you for choosing Hotel King and for your feedback. I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay with our receptionist, this has been comunicated to the concerned staff. Thank you and look forward to seeing you soon

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019
Response from HK Alessia on 7 Oct,2019
Dear Guest, thank you for choosing Hotel King and taking time to give us your feedback. I hope your stay was pleasant. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The room was ok.the phone system was not well marked so I had to walk down stairs 4 floors to get service. I learned later there was a 4 digit code, not marked anywhere in the room. They should have instructions on the wall for the phones for guest, and written in English. Nice upstairs patio. And food was ok. Nice coffee machine.
Stayed 2 nights in Sep 2019
Response from HK Alessia on 4 Oct,2019
Dear guest, I'm pleased to hear that you find our strategic location to your liking and that you had a good stay overall. I am sorry for the inconvenience of the phone, we will provide instructions on how to use it as suggested, your comments are essential to improve. thank you. We hope to welcome you back again soon.

6/10 Okay

John M

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from HK Alessia on 30 Sept,2019
Dear John, thank you for your feedback and for choosing Hotel King. We look forward to welcoming you back soon!

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel in the world.
This was a terrible hotel. The air conditioning was broken in the room. They sent someone to fix it and it couldn’t be fixed. The room stayed at 85 degrees and we sweated through the night, got not sleep, and felt awful the next day. At check out, the man at the front desk yelled at me and my wife and then swore at me. DO NOT STAY HERE!
Stayed 1 night in Sep 2019
Response from HK Alessia on 23 Sept,2019
Dear John, I apologize for this bad experience, I will ensure your feedback will be given to the personnel concerned, all your comments are essential to educating our staff about good and bad service, their job is to solve problems and satisfy the customer. The reaction of our front desk man is very disappointing to hear, I will personally verify the incident and I hope you give us another chance to make it up to you.

4/10 Poor

Ros

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay with Hotel King was very disappointing. We arrived to be greeted by a sullen person at the desk that could not even smile. We had paid for a Superior room, and we were taken to a room newly renovated. After walking through the rabbit maze we finally came to our room. corridor were still be sanded and painted, it was late so we just took this room. The bathroom was brand new but the worst layout I have seen, it sat on the toilet you crashed your legs on the vanity, no fan in the bathroom to speak of. Then we discovered there was no soap or shampoo holder in the shower recess and then we found towel rails missing. The soap given in the bathroom was as big as a 20cent piece and rubbish. We asked at reception if our room was finished to be told yes, we asked 'where do we put our towels?' to be told ON THE FLOOR - so much for ECO friendly. next morning we were awoken to the sound of drills, hammers and sanding. When we walked out into the corridor we were met with sandy floors and sandy air (from plaster) We asked to move, which we did, to an older room which was very tired and in need of a good clean. The second in this room we returned to our room to find ONE dirty towel hanging over the shower and no more.The next day we had to ask for toilet paper and soap. The last day was great, we woke up to find big drips of water coming down from the ceiling onto our bed and us. We were on the TOP floor. Location was OK you could walk to the sights as suggested, you will f
Stayed 4 nights in Aug 2019
Response from HK Alessia on 1 Sept,2019
Dear Ros, thank you for your review, I'm glad that you found our location convenient however I am very sorry to hear that several things throughout your stay did not meet your expectations and I apologize for the inconveniences that you experienced during your stay, we are working to improve our structure and services. We do hope you give us another chance.

8/10 Good

Janbulat

Liked: Staff & service, property conditions & facilities, room comfort
Great location and good service. The breakfast was the only let down, would of liked more of a spread.
Stayed 4 nights in Aug 2019
Response from HK Alessia on 28 Aug,2019
Dear Janbulat, thank you for your review. I am glad to hear that overall your experience was positive. We are work to improve our structure and services. We hope to welcome you back to the hotel soon!

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from HJ Alessia on 9 Aug,2019
Dear Guest, thank you for your feedback. All you comments are essential to educting our staff about good and bad service and to improve our strucute. I would like to know more to grow and make your stay perfect. thank you.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice little hotel, with a lot of charm. Very well located with nice staff. Disappointing breakfast though. As well, some electrical outlets were not functioning and the AC was antiquated. If they can find that, this hotel would be perfect.
Stayed 4 nights in Jul 2019
Response from HK Alessia on 9 Aug,2019
Dear Guest, thank you very much for your kind review. We are working to improve our structure and services. We do hope you give us another chance. Looking forward to welcoming you soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This hotel advertises that the rooms are air conditioning , but there isn’t any air conditioning there is wall unit that blows air like a fan. The staff is rude and unfriendly. They are very abrupt and unfriendly. My husband and I did not feel valued as customers. I would not recommend this hotel to anyone.
Stayed 7 nights in Jul 2019
Response from HK Alessia on 22 Jul,2019
Thank you for your feedback, all your comments are essential to educating our staff about good and bad service. I am sorry to hear that you weren't satisfied with the competence of our front desk team. We would like to know more, please email us with a phone number or email address so our Front Desk Manager can discuss your issues personally.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
the location is excellent! less then 10 min walk to Spanish Steps, Tevi fountain, and metro! concierges were fantastic and the restaurant recommendations were perfect.. The restaurant next door has some amazing food and waiters.. The only thing I wish was a little better was the cleaning service.. The hotel is a little dated but over all I would recommend staying there.. this is our 3rd visit to Rome so we are pretty experienced with locations and hotels.. I did not get the concierges names but he is the guy with grey hair and glasses was awesome and so was the young lady that recommended the Olympia restaurant.. both were so nice..
Stayed 5 nights in Jul 2019
Response from Alessia HK on 12 Jul,2019
Dear Guest. Thank you for taking the time to review your stay with us and for recomending our hotel to other travelers. I am very pleased to hear that our staff made your stay pleasant this is really one of the things that we try to maintain in our hotel for all the rest we are working to improve ourselves so we hope to welcome you back to the hotel in the near future. Take care!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Good location, good service, clean. Ants, no counters in washroom,
Stayed 4 nights in Jun 2019
Response from HK Alessia on 3 Jul,2019
Dear Guest, I appreciate your positive feedback about our hotel. We hope to welcome you back to the hotel in the near future. Best Regards

10/10 Excellent

Nino

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very centrally located hotel next to Piazza Barberini. The hotel is clean, staff accommodating and friendly. They offer free breakfast.
Stayed 3 nights in May 2019
Response from HK Alessia on 24 May,2019
Dear Nino, Thank you for choosing our hotel and for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Take care!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to many attractions and clean staff was friendly
Stayed 3 nights in May 2019
Response from HK Alessia on 21 May,2019
Dear Guest, thank you very much for you kind review and for choosing Hotel King.I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Dolores

Liked: Cleanliness, staff & service, room comfort
Satisfying and comfortable stay
Hotel King is in an excellent location just a few metres away from the Spanish Steps and Trevi fountain. It was clean and the employees friendly and helpful. Breakfast was good. It needs some renovation but otherwise comfortable.
Stayed 4 nights in Apr 2019
Response from HK Alessia on 12 May,2019
Dear Dolores. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We are working to improve our structure and services. I'm looking forward to having you again as a guest in our hotel. Best Regards

4/10 Poor

Sharon, Birmingham England

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Staff were very friendly. Room was very small not like in pictures advertised. In the Expedia adverts it also stated the hotel had a roof top bar and an American bar but the Hotel actually had no bar at all. Also first night woke up to a bedside cabinet full of ants they were everywhere. Staff dealt with them but still checked everyday. Also workmen working on the floor we were on which started early morning. Disappointing
Stayed 4 nights in Feb 2019
Response from HK Alessia on 3 Mar,2019
Dear Sharon, Thank you for your review. I truly appreciate your kind words about our staff.I am very sorry to hear that your stay did not meet expectations, please let me know if you want to discuss this personally by email (info@hotelking.net) I will personally supervise that all your complaints are addressed and that everything will be in order on your next visit. We look forward to welcoming you back then. Best Regards.

6/10 Okay

Alfredo

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2018
Response from HK Alessia on 2 Jan,2019
dear Alfredo thank you for your feedkback. Happy new year.