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Reviews of Martis Palace Hotel

4 out of 5
Martis Palace Hotel
Via San Giuseppe Calasanzio 1, Rome, Roma

Reviews

9.6

Exceptional

Rating 10 - Excellent. 308 out of 368 reviews" "
Rating 8 - Good. 45 out of 368 reviews" "
Rating 6 - Okay. 8 out of 368 reviews" "
Rating 4 - Poor. 3 out of 368 reviews" "
Rating 2 - Terrible. 4 out of 368 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Randell Wayne, Temple

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally helpful and the breakfast was to die for.
Stayed 4 nights in May 2024

8/10 Good

Flavio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Staff very friendly and location excellent. We received a room upgrade, which added a nice touch.
Stayed 5 nights in Apr 2024

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot water in the rooms was not hot enough for my wife. The room was tiny. As with most Italian hotels, they don't want you messing with the room thermostat much and put a lock on it that you have to call to get changed.
Stayed 4 nights in Apr 2024

6/10 Okay

Maureen, North Salem

Travelled with partner
Liked: Cleanliness, property conditions & facilities
If you arrive at the hotel and are told there is a problem with your room, and they invite you to stay at their luxury sister hotel, the Lunetta, say no. We were conned into forgoing our first night in Rome and shuffled a few blocked away to a very old hotel with a window facing an abandoned building and a dirty bathroom. While the staff at this hotel were wonderful, the accommodation was not what we expected for our first night in Italy. We were able to spend two nights at the Martis, but at checkout we were shamed for suggesting a discount for our inconvenience and downgraded accommodation and scolded for not refusing to agree to the switch. Gaslighting. After some uncomfortable exchange, they took $50 off our first night stay. All staff but this gentleman at the hotel were lovely.
Stayed 3 nights in Apr 2024

10/10 Excellent

Chelita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great location, cleaning service and room are great, breakfast: super best, fresh and delicious products with chef specialities which are delicious! Breakfast staff friendly and profesional. 10 plus plus to this hotel and more plus and congratulations to the Front Desk staff: Martina, Carlo, Victorio and each of the team members! So profesional, knowledgeable and helpful. If we return to Rome we will definitely stay in this hotel again! It was a great choice. Graciela and Dani
Stayed 5 nights in Feb 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. The staff were friendly, the rooms were lovely and the beds were very comfortable. The breakfasts were very nice indeed. And the position in Rome is great for accessing most of the major attractions very easily.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service. Food was first rate We are in Rome alot Would like to make this our go to hotel every visit. Unfortunately the no dogs policy makes that our last visit
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an absolutely wonderful stay so glad we chose to stay here. The front desk staff checked on our missing luggage from our flight every day. Hotel is in a great location too.
Stayed 4 nights in Dec 2023

10/10 Excellent

Aparna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximal to all the sights and very well appointed. Highly recommend this place.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jose

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service
Stayed 2 nights in Nov 2023

10/10 Excellent

SHERYL, SANTEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this hotel and highly recommend it! The staff were very attentive. We arrived early to check in, and they got the room ready for us within a half hour. In the meantime, they sat us in a lovely side lobby and gave us espresso and croissants. The terrace space is amazing! Our first night there, we ordered Aperol spritzes, which they delivered to us (all the way up there) with some little snacks. The morning breakfast has plenty to choose from and the staff were so welcoming!
Stayed 2 nights in Nov 2023

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location! Steps away from the Pantheon, Trevi Fountain, Piazza Navona, etc. Twenty minute walk to the Vatican. Great rooftop bar with panoramic views of the city. The staff were friendly and helpful. Hope to stay again soon!
Stayed 3 nights in Oct 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in the heart of Rome w/an amazing staff
We stayed in the Martis Palace (as well as its sister hotel Hotel Lunetta) during a 5-day stay in Rome before a cruise, as well as an additional night after the cruise. This was a phenomenal experience. The staff was amazingly helpful, friendly, and efficient, and they organized smooth transfers to and from the port and the airport. Over the course of our stay we ended up staying in a few rooms due to our own scheduling problems, and the staff were amazing at helping us work through the logistics. The rooms vary in size with the smallest being quite small, but the larger rooms were really very comfortable and all of them were very clean, well-kept, and felt luxurious. The morning breakfast buffets were truly amazing! We also enjoyed a late-night drink at the rooftop lounge, and it was like something out of a movie. Magical! One final thing to note: the location of Martis Palace (as well as Lunetta) is perfect for visitors who want to explore Rome on foot. You are in the center of everything with so many restaurants, attractions, and beautiful scenes right outside your door.
Stayed 1 night in Sep 2023

10/10 Excellent

Farah, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique Hotel in the heart of Rome's Historic District. Well-equipped, spacious rooms with comfortable beds, and smart TVs. Good dining options onsite, including a quant roof-top patio. The staff at this hotel deserve special mention - friendly, attentive, and incredibly helpful. The team at this hotel were always ready to support with restaurant recommendations, car bookings, tickets to attractions, or just a warm smile after a long day. Highly recommend.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Really nice quiet hotel. Recently refurbished. Excellent front staff particularly Carlo and Elysia ( check spelling ). Made excellent recommendations of quality non tourist restaurants in the area. Very comfortable beds and bedroom. Hotel in ideal location to walk to all main attractions. Excellent breakfast and we were able to have a lovely dinner in the rooftop terrace area.
Stayed 4 nights in Oct 2023

8/10 Good

Katarina

Liked: Cleanliness, staff & service, room comfort
Great hotel in an amazing, central location
Overall, Martis Palace Hotel was a great place to stay for our 5 days in Rome. In terms of the location, you can’t beat it - easy walking access to all major historical sites and attractions, as it’s truly in the center of the city. Their customer service was excellent - was greeted with a smile and helpful attitude every single day, from check in to check out. Their rooftop bar is a best kept secret & an amazing place to watch the sunset over Rome. My only critique is that the walls are very thin - we could hear full conversations of the people staying in the next room over, which dampened our experience a bit. The room overall was very clean and well appointed. Like many hotels in Rome, it did have some visible signs of wear & tear on some of the walls (scuff marks, etc.) but did not impair the functionality of the room. In all, I would absolutely stay here again & am very appreciative of the hospitality we were shown during our stay.
Stayed 5 nights in Oct 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Dartagnan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautifully restored building with excellent service and team. Highly recommended!!
Stayed 1 night in Sep 2023

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and welcoming staff . The hotel is very clean and quiet and in a great location.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Everything
Excellent location. Excellent air conditioning. We would rate this a 5 star hotel. It's new. It's elegant. Service is wonderful. The rooftop for drinks or dinner is an added bonus. It's quite and only 1 block from the lively Piazza Navona and only a few blocks from the Pantheon and a 10 minute walk to Capitaline Hill (excellent in the evening all lit up) or Trevi fountain.
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel is excellent!!!!
Stayed 4 nights in Jul 2023

10/10 Excellent

Neda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in Rome with amazing staff and great location. You can walk anywhere you want. Rooms are good size, breakfast was great.
Stayed 5 nights in May 2023

10/10 Excellent

John

Stayed 4 nights in Jun 2023

6/10 Okay

DANG

Travelled with partner
Liked: Cleanliness, staff & service
Great location, very close to Piazza Navona, service excellent but not the first night, fabulous roof terrace, room much smaller and not as nice as advertised, A/C didn’t work on first night… in summary quite overpriced overall.
Stayed 4 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great place to stay…. Until morning… the person above us we could hear their tv, alarm (that kept going off), and walking. It was rather annoying since it started so early in the morning. The staff is Uber friendly. If it wasn’t for the loudness of the room this would have been perfect
Stayed 1 night in May 2023

10/10 Excellent

Scott

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Highly recommend!
Stayed 2 nights in Apr 2023

10/10 Excellent

Adam Hilmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nicely located about a mile or so from most attractions in Rome. It is in a great location for eating as there are loads of great restaurants in the area. The best part of this hotel had to be its staff. From the front desk staff that assisted us over the phone after our flight was delayed and we missed our transportation. They assisted in booking trips, getting taxi rides, and making sure we had breakfast to go on days we left early. Through to checkout they made us feel welcome. The restaurant/bar staff was very attentive and helpful offering some local advise of places to check out. I would definitely recommend it to anyone considering staying in rome.
Stayed 7 nights in Apr 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The entire staff was so friendly and helpful. Highly recommend this property.
Stayed 2 nights in Apr 2023

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were great. Room clean and comfortable.
Stayed 3 nights in Mar 2023

10/10 Excellent

Damien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with amazing staff. Nearby to all the famous attractions and even a 2min walk from the infamous Piazza Navona. Worth a look!
Stayed 4 nights in Feb 2023
Response from Martis Palace Hotel on 22 Mar,2023
Dear Guest,thank you so much for your lovely feedback regarding our "amazing" staff and "great" location.We hope to welcome you back soon!Regards

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location in Rome next to Piazza Navona. The room was humongous for European standards and the staff was very accommodating, they even helped me find our best meal in Rome. Highly recommend!
Stayed 4 nights in Feb 2023
Response from Martis Palace Hotel on 22 Mar,2023
Dear Guest,thanks a lot for your nice words regarding our "amazing" location, the room and the "accommodating" staff.Hoping to see you soon,we send you our best regards.

10/10 Excellent

Viatcheslav

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, very helpful and friendly staff
Stayed 1 night in Feb 2023
Response from Martis Palace Hotel on 22 Mar,2023
Dear Guest,thank you for your lovely words concerning our "great" location and "very helpful and friendly" staff.We hope to welcome you again in the nearest future!Regards

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and helpful. Hotel is in walking distance from many attractions.
Stayed 3 nights in Feb 2023
Response from Martis Palace Hotel on 22 Mar,2023
Dear Guest,Thank you for mentioning our "very kind and helpful" staff and our loocation "walking distance from many attractions".Hoping to see you soon,we send you our best regards.

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people! Great service!

10/10 Excellent

Wei

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been traveling to different countries and staying in many hotels, this hotel is definitely rated on the top of the my list. The warmth of the hotel staff since the moment I got out of the taxi. All Staff are super friendly and helpful. The junior suite room is super classy, comfortable. The room actually has decent space, which makes the experience of staying there even better. Breakfast buffet is not huge selection, but everything served is super delicious.

10/10 Excellent

Maritza Isadora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room, amazing breakfast and lovely state
Response from Martis Palace Hotel on 28 Dec,2022
Dear Guest,thanks a lot for your lovely review.We hope to welcome you back again in the future.

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at Martis Palace. It is ideally located, all major sites are within walking distance and lots of great restaurants in the vicinity. The staff were so helpful, and very thoughtful - even surprising me with a birthday cake at breakfast! Our room was very clean, comfortable, and quiet given the central location. We will definitely be back.
Response from Martis Palace Hotel on 11 Dec,2022
Dear Guest,thanks a lot for sharing your positive feedback regarding your "excellent" stay at our Hotel that is "ideally located", with our "so helpful, and very thoughtful" staff, our cleanliness and comfort.We hope to welcome you back soon.Regards

10/10 Excellent

Stephen, Bronx

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A gem of a hotel; a hidden secret in an absolutely perfect location. If more than five stars were available, I'd toss them all in the direction of the Martin Palace!
Response from Martis Palace Hotel on 11 Dec,2022
Dear Guest,thanks a lot for your lovely words regarding our "gem of a hotel" and our "perfect location".We hope to see you again in the nearest future.Regards

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in a busy part of Rome.
An oasis of calm in a very busy part of Rome. Best location in the City to walk to attractions. The room provided was not as nice as the one pictured in the Hotels.Com listing, but I realized that scrolling through all the photos on the listing revealed our room, so I made no complaint. The photo that appears when you choose the room is nicer; be sure to check photos behind the one displayed. Staff was wonderful. The room is dead quiet despite facing a busy street. Seems like I paid more than the price offered while I was staying there by a substantial amount. I should have checked pricing before the time to cancel to perhaps rebook at a lower rate ; I will be smarter next time. My only complaint: while breakfast was fine, why do they insist on charging extra for a Coke Zero at breakfast? I’m paying $400 a night, a glass of orange juice has to cost more to serve than a can of Coke and lots of people drink it for breakfast these days.
Stayed 4 nights in Nov 2022
Response from Martis Palace Hotel on 11 Dec,2022
Dear Guest,We sincerely appreciate your great feedback concerning our location that you define the "best in the city to walk to attractions" and our "wonderful" staff.We hope to welcome you back soon.Regards

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with excellent staff. Great breakfast as well.
Stayed 2 nights in Nov 2022
Response from Martis Palace Hotel on 11 Dec,2022
Dear Guest,thank you very much for your nice feedback regarding our "great place with excellent staff", and "great breakfast as well".Hoping to see you again soon,we send you our best regards.

10/10 Excellent

Henrik

Stayed 5 nights in Nov 2022
Response from Martis Palace Hotel on 11 Dec,2022
Dear Guest,thank you very much for your positive feedback.Regards

10/10 Excellent

Lissette

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and really nice location!
Response from Martis Palace Hotel on 11 Dec,2022
Dear Guest,thank you so much for mentioning our "great" service and "really nice" location.We hope to see you again soon.Kind regards

8/10 Good

James

Stayed 4 nights in Oct 2022

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Oct 2022

10/10 Excellent

Rodrigo

Stayed 3 nights in Oct 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. We were appreciative of an upgraded room when we checked in - a very nice surprise. Best hotel I have stayed at in Rome in 3 trips.
Stayed 2 nights in Sep 2022

10/10 Excellent

Suzanne, Naples

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great. Would go back
Stayed 5 nights in Sep 2022