Free minibar, desk, free cots/infant beds, rollaway beds

Reviews of Santamaria Inn

Santamaria Inn
Via Rattazzi 2C, Rome

Reviews

6.8
Rating 10 - Excellent. 4 out of 18 reviews" "
Rating 8 - Good. 7 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 4 out of 18 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

2.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Not same room as the picture. Had to walk 3 blocks to another building. Toilet leaks water on floor and doesn’t flush. No toilet paper in the room. The list goes on and on.
Stayed 1 night in May 2019
Response from teresa on 9 May,2019
hello, we are very sorry for your experience, we are trying our best to improve our rooms and services. thank you

10/10 Excellent

David, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situated conveniently near Roma Termini, Santamaria Inn is ideal for travelers. The accommodations are very comfortable, and the staff is very friendly and helpful. When I arrived much earlier, I asked if I could leave my bags while I explore and was invited to make some tea for myself and was told that my room would be ready in half an hour, so they let me check in VERY early, which (after just arriving after a long overnight flight) was a Godsend, because it meant I could start my first morning in Italy with a shower and wearing clean clothes! I highly recommend this place!
Stayed 2 nights in Sep 2018
Response from teresa on 15 Oct,2018
thank you David for your positive review hope to see you again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from teresa on 15 Oct,2018
thank you Richard hope to see you again in Rome best regards

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018
Response from teresa on 4 Oct,2018
thank you for your review good day

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from teresa on 4 Oct,2018
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall very clean and well maintained hotel. Close to train station, which made traveling around to and from the city easy, however, the location didn’t have much else to offer (which is expected). The staff is nice, but seemed to have issues with getting basic amenities like soap. Otherwise great stay - would recommend.
Stayed 3 nights in Sep 2018
Response from teresa on 10 Sept,2018
thank you for your good review, we will inform our cleaning staff to be extra careful of the basic amenities good day

8/10 Good

Kamran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice access to train & metro station. Comfortable, clean & in good shape. A plus for sharing kitchen. Check in can be complicated.
Stayed 4 nights in Aug 2018
Response from teresa on 20 Aug,2018
good morning, thank you for your positive review good ay

8/10 Good

Alisyn

Liked: Property conditions & facilities
Theresa the host/manager/consierge was so helpful and sweet. We were so close to the Santa Maria Basilica. It’s gorgeous. Could hear the bells at night. I loved the bells.
Stayed 2 nights in Aug 2018
Response from teresa on 10 Aug,2018
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So pleasantly surprised once I got in the building!
Stayed 3 nights in Jun 2018
Response from teresa on 3 Jul,2018
good morning, thank you for your good review best regards

10/10 Excellent

Ricardo, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rome Trip
Nice staff who were very welcoming when we arrived and very helpful with giving directions and advice on where to go to do our site seeing
Stayed 2 nights in Jun 2018
Response from teresa on 11 Jun,2018
thank you for your positive review, it was our pleasure to have you in our place. see you again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
suis jamais allé j'avais annulé , merci d'avoir débité mon compte !!!!
Stayed 4 nights in Jul 2019

8/10 Good

Mi Kyung

가격대비 좋았어요 부억도 있구요
Stayed 3 nights in Nov 2018
Response from teresa on 5 Dec,2018
good morning, thank you for your positive review good day

6/10 Okay

Meryem, France

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Chambre propre et jolie, idealment situé ( dans un quartier animé, a 5 min du metro, et de la gare), personnel très agréable, petite kitchenette a disposition ( avec tous a disposition ). Literie et un peu dur ( comme j'aime ). Petit balcon. Insonorisation déplorables ( on entend tous !!!). Le chauffage n'est pas en continue, du coup en Novembre bah fait froid ( aussitôt demandé une couverture, on me l'a apporté ). La tv ne fonctionnait pas ( mais je ne me suis pas plainte car je ne la regarde pas trop). Dans l'ensemble hôtel correct.
Stayed 4 nights in Nov 2018
Response from teresa on 28 Nov,2018
hello, thank you for your review, the heater is with the building so we cannot do anything about it. good day

8/10 Good

Audrey, Rome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil a santa maria inn. Merci a l equipe pour son aide. Seul bémol, la chambre donnant sur la rue etait tres bruyante. Sinon nous avons ete satisfaites. Bonne continuation. Audrey joet
Stayed 3 nights in Nov 2018
Response from teresa on 28 Nov,2018
hello, yes we are at the center so it is quite noisy with the cars passing on the street but still, we are glad you enjoyed your stay. thank you

6/10 Okay

Verified traveller

Disliked: Staff & service
Free bubbles as special guest? Never got to see them. I guess they forgot. But if you propose freebies, keep the promise!
Stayed 1 night in Sep 2018
Response from teresa on 15 Sept,2018
thank you for your review we are sorry lacking the sparkling wine, it was our mistake good day

8/10 Good

Verified traveller

Hôtel bien situé
Hôtel bien situé à proximité de la gare et du Colisée. Bien pratique pour se déplacer dans Rome. Accueil très sympathique avec de nombreux conseils. Les chambres sont propres et agréables. Un petit point négatif, les murs sont fins et cela peut générer une nuisance sonore.
Stayed 4 nights in Aug 2018
Response from teresa on 8 Sept,2018
thank you hope to see you again good day

10/10 Excellent

SOYEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 방. 떼르미니역과 가까움. GOOOOOD!!
깨끗한 컨디션과 방도 넓고 좋았어요. :-) 유럽에서 묵은 호텔평균보다 넓고 깨끗했습니다. 많이 크지는 않지만 커플 2명이서 묵기에는 딱 좋았어요. 넓은 책상이 있어서 화장을 하거나, 짐을 정리하기에 좋았어요. 샴푸 및 바디겸용 세안용품은 주는데 치약이 없어서 저희는 현지에서 치약은 샀어요. 옆방이랑도 방음 나쁘지 않았어요. 묵으면서 시끄러웠던적도 없고 ^^ 무엇보다 떼르미니 역이랑 가까워서(걸어서5분) 공항에서 오는날, 공항으로 가는날 공항셔틀버스를 편하게 이용할 수 있었습니다. 호텔 코너 돌면 바로 있는 슈퍼마켓이 있는데 일찍 문닫아요. 필요한 물품은 오전에 슈퍼마켓에서 장을 보는 것도 괜찮을 것 같습니다 ^^ 직원이 1명인데 굉장히 친절했어요 :-)
Stayed 3 nights in Jun 2018
Response from teresa on 26 Jun,2018
good morning, thank you very much for your good review see you again in Rome

2/10 Terrible

Jesper Claesoee

Disliked: Staff & service
Dårlig service-ingen kontakt-ingen fleksibilitet
Hotellet reagerede ikke på henvendelser. Jeg kunne ikke få fat i nogen på trods af mange mail og telefonopkald. De var ufleksible. Jeg vil ikke anbefale dette hotel.
Stayed 4 nights in Jun 2018