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Reviews of Mayo Inn

2.5 out of 5
Mayo Inn
1716 West 2nd Street, Roswell, NM

Reviews

7.2

Good

Rating 10 - Excellent. 68 out of 249 reviews" "
Rating 8 - Good. 82 out of 249 reviews" "
Rating 6 - Okay. 44 out of 249 reviews" "
Rating 4 - Poor. 25 out of 249 reviews" "
Rating 2 - Terrible. 30 out of 249 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

catrina

Stayed 1 night in Mar 2024

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
This room and property was nasty. The room was dirty, when you walked into the room your shoes stuck to the floor. There was mold in the shower, the microwave was nasty, trash in the corner of room by small fridge. The chairs in and out of the room were nasty with holes in them. I only stayed one night because I had no choice at the time. The next day went back and checked out and found another room. I would not suggest this place to any one. I would like to get some of my money back if at all possible. PLEASE
Stayed 4 nights in May 2023

8/10 Good

Stephanie

Travelled with partner
Liked: Staff & service
The woman at the front desk was very helpful and so pleasant. It made it easy for me to overlook the general condition of the room. Layer of dust on nightstands, tv table, pretty junky room overall.
Stayed 1 night in Mar 2023

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Proprietor was very understanding of my service animal. Room wasnt huge but was very clean and the bed was great. Good water pressure and hot water.
Stayed 1 night in Mar 2023

10/10 Excellent

shivani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The place is perfect, clean and comfortable for a quiet night’s rest!. The hospitality is awesome! All thanks to the friendly people running the place.
Stayed 1 night in Jul 2022

6/10 Okay

Megan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Hector

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing to like dirty
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible service! Charged me 3 times for one night because they “didn’t get the original” never have towels or fresh sheets etc
Stayed 1 night in May 2022

4/10 Poor

Michael

Stayed 1 night in Sep 2021

2/10 Terrible

Gerald

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your money
So my door handle was broke took 15 min just to enter room every time, ac did not work, and flies in my room. Did not sleep well could not wait until morning to take off. Terrible.
Stayed 1 night in Jul 2021

2/10 Terrible

Charles

Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021

4/10 Poor

Justin Park

Stayed 2 nights in Jan 2021

2/10 Terrible

arturo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your service suck and your a fraud I made a report to the bank and attorney general
Stayed 3 nights in Dec 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff with Ingetrity
The staff is always so very helpful and courteous. I forgot some items in my room and the staff held on to them for me until I came back. Most places would have either thrown my stuff away or kept them. I appreciated the integrity as I've learned a lot of places in this have simply do not have.
Stayed 1 night in Aug 2020

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Looks are deceiving. The room could be a little cleaner but after I cleaned off the doors and all the table tops it was just fine. The bed is the most comfortable bed I've had on this trip so much so that I booked even more nights. Best value for my dollar and would highly recommend to anyone on a budget to stay at the Mayo
Stayed 2 nights in Jul 2020

8/10 Good

Kayla, Shady spring

Travelled with group
Liked: Staff & service
I just didn't like the location. It was cheap deal i found and i know why now.
Stayed 1 night in Jul 2020

2/10 Terrible

randy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2020

6/10 Okay

Chris, FL

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I wish there was something that I could say positive about our stay, but there isn’t. Check-in took forever because he was having trouble getting the system to show where they had been paid by Expedia. The room was full of dozens of flies, a huge hole in the wall was covered by taped-up newspaper, there was an old cigarette butt in the AC vent, the fridge smelled like something died inside before it was turned off, and the bedcovers were stained and burned...
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

6/10 Okay

Chris, FL

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location and price were the best things. The room was full of flies, the AC literally had cigarette butts in the vent, the bedcovers were stained and full of holes, a large hole in the wall was covered with taped up newspapers, and the mini fridge smelled like something died in it...
Stayed 1 night in Jun 2020

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Everything worked. Sheets and linen were clean. Parking was okay. Trash receptacles outside were handy. My biggest complaint was the carpet and grime on the wall inside front door. The stains on carpet and furniture was dreadful. Price was reasonable. Probably would not stay again because of the carpet and chair.
Stayed 2 nights in May 2020

4/10 Poor

Darren

Travelled with group
Disliked: Cleanliness, staff & service
Great deal on an awful room
Got an amazing rate (COVID-19 and all), but I wish I would have paid more and gone elsewhere. I checked in, and was advised that there would be no housekeeping services during my 3 day stay. Chairs, bedspread, and towels were all stained. The doors had grimy handprints all over them, there was an obvious layer of dust on top of the headboard, and the carpet had some stuff on it that should have been picked up by a vacuum. The door to the hot water heater closet was being kept shut with a coat hanger. Oh, and the electrical socket in the bathroom wouldn't work (I even tried to reset it myself). Last of all, when I went to check out, no one answered at the front office when I rang the bell (so I just threw the keys back in the room). Sorry, this was a big disappointment-even for the price.
Stayed 3 nights in Apr 2020
Response from Mayo Inn Roswell NM on 5 May,2020
Sorry for inconvenience

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
We have stayed at Mayo Inn on 3occasions. The first two visits were just fine. This last visit we were in an older room which needed some TLC
Stayed 1 night in Mar 2020
Response from mayo inn on 14 Apr,2020
thanks for staying with us

8/10 Good

Jeanneane R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Based on price, we got just what we needed for the trip. Comfortable bed at a quiet motel.
Stayed 1 night in Mar 2020
Response from Mayo Inn Roswell NM on 10 Mar,2020
Thank you for taking your time to complete the survey. We appreciate your business with us and we hope you enjoyed your stay and we will try to fulfill your needs at all time and will give you best customer service Hope to see you soon Thank you Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great spot for an overnight stay. Close to the highway. Clean.
Stayed 1 night in Feb 2020
Response from Mayo inn Roswell NM, on 1 Mar,2020
Thank you for taking your time to complete the survey. We appreciate your business with us and we hope you enjoyed your stay and we will try to fulfill your needs at all time and will give you best customer service Hope to see you soon Thank you Management

8/10 Good

Destiny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Mayo inn Roswell NM on 11 Feb,2020
Thank you for taking your time to complete the survey. We appreciate your business with us and we hope you enjoyed your stay and we will try to fulfill your needs at all time and will give you best customer service Hope to see you soon Thank you Management

10/10 Excellent

Andreas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay there from now on
Very friendly staff. Small business but very quiet. Easy accessible.
Stayed 3 nights in Feb 2020
Response from Mayo inn Roswell NM on 7 Feb,2020
Thank you for taking your time to complete the survey. We appreciate your business with us and we hope you enjoyed your stay and we will try to fulfill your needs at all time and will give you best customer service Hope to see you soon Thank you Management

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Mayo inn Roswell NM on 4 Feb,2020
Thank you for taking your time to complete the survey. We appreciate your business with us and we hope you enjoyed your stay and we will try to fulfill your needs at all time and will give you best customer service Hope to see you soon Thank you Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Mayo inn Roswell NM, on 17 Jan,2020
Thank you for taking your time to complete the survey. We appreciate your business with us and we hope you enjoyed your stay and we will try to fulfill your needs at all time and will give you best customer service Hope to see you soon Thank you Management

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Dec 2019
Response from Mayo inn Roswell NM, on 5 Jan,2020
thank you for staying with us

8/10 Good

Verified traveller

Liked: Staff & service
It’s a cheap room for a cheap price. Nothing special but clean.
Stayed 1 night in Jan 2020
Response from Mayo inn Roswell NM, on 3 Jan,2020
Thank you for taking your time to complete the survey. We appreciate your business with us and we hope you enjoyed your stay and we will try to fulfill your needs at all time and will give you best customer service Hope to see you soon Thank you Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Friendly and very peaceful. We were able to rest without any disturbances. Located near everything very accessable.
Stayed 1 night in Dec 2019
Response from Mayo inn Roswell NM, on 25 Dec,2019
Thank you for taking your time to complete the survey. We appreciate your business with us and we hope you enjoyed your stay and we will try to fulfill your needs at all time and will give you best customer service Hope to see you soon Thank you Management

2/10 Terrible

D

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was dirty, from the floor to ceiling. Bed sheets were the only thing clean....and when I say only, I mean it! Under the bed sheets was dirty (unknown hair, food crumbs, and discoloration on the mattress cover) the bathroom sink didn’t drain, in fact while it was holding water debris bubbled up, the floor hadn’t been swept, the shower had hair in the drain, and the A/C unit had food crumbs in the vent. All night traffic, in and out of rooms, with people that didn’t stay longer than 10 minutes. Sleep was definitely absent that night for me. The old saying ‘your get what you pay for’ is absolutely applicable here!
Stayed 1 night in Dec 2019
Response from Mayo inn Roswell NM, on 10 Dec,2019
sorry for inconvenience

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
The bed semed fine, however; when I laid down to sleep, I felt very ichy all over. This was prevalent throughout the night, which meant I got no sleep. The door did not shut properly, which meant the accumulated heat was always escaping. This meant in order to keep the room from freezing, the heater was constantly on. Other than this, the room was fine.
Stayed 6 nights in Dec 2019
Response from Mayo inn Roswell NM, on 9 Dec,2019
sorry for inconvenience thank you for staying with us

4/10 Poor

John

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Only if you have to save money.
Low price but old Motel; has gas water heater (in a closet in the room). Not safe without a CO2 detector (in my opinion). You can hear noise from adjacent rooms. Like "snoring" (yes, hard to believe). Good flat screen TV, that is the only thing I liked.
Stayed 1 night in Oct 2019
Response from Mayo inn Roswell NM, on 21 Nov,2019
sorry for inconvenience

4/10 Poor

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a cute little place to stay. An hour or so after I got into my room, because I was a late check-in, there were 3 loud booms and all of the sudden there were a ton of police and ambulances. My dog was nervous and it was hard to fall asleep.
Stayed 1 night in Nov 2019
Response from Mayo inn Roswell NM, on 16 Nov,2019
sorry for inconvenience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Mayo inn Roswell NM, on 12 Nov,2019
Thank you for taking your time to complete the survey. We appreciate your business with us and we hope you enjoyed your stay and we will try to fulfill your needs at all time and will give you best customer service Hope to see you soon Thank you Management

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Mayo inn Roswell NM on 19 Oct,2019
Thank you for taking your time to complete the survey. We appreciate your business with us and we hope you enjoyed your stay and we will try to fulfill your needs at all time and will give you best customer service Hope to see you soon Thank you Management

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
We needed a place to stay overnight while traveling thru Roswell. The room was clean, huge TV with many channels, very comfortable bed and the bathroom was nice and clean!! I would definitely stay here again. 👍👍👍
Stayed 1 night in Sep 2019
Response from Mayo inn Roswell NM, on 17 Oct,2019
Thank you for taking your time to complete the survey. We appreciate your business with us and we hope you enjoyed your stay and we will try to fulfill your needs at all time and will give you best customer service Hope to see you soon Thank you Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and very friendly. Very satisfied for t
Stayed 1 night in Oct 2019
Response from Mayo inn Roswell NM, on 17 Oct,2019
Thank you for taking your time to complete the survey. We appreciate your business with us and we hope you enjoyed your stay and we will try to fulfill your needs at all time and will give you best customer service Hope to see you soon Thank you Management

8/10 Good

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good compared to other budget motels in town.
Stayed 5 nights in Oct 2019
Response from Mayo inn Roswell NM on 15 Oct,2019
Thank you for taking your time to complete the survey. We appreciate your business with us and we hope you enjoyed your stay and we will try to fulfill your needs at all time and will give you best customer service Hope to see you soon Thank you Management

6/10 Okay

Jordan

Travelled with family
Liked: Cleanliness, staff & service
Great potential and lovely staff
The staff were great and very nice, and the price was really ideal. We had two rooms. One mattress was extremely comfortable while the other was very much not. The bathrooms were updated and very nice, but there was no vanity to place a toothbrush or anything and it was cramped, and there was an overwhelming smell in both of them that was sort of like dust or something. The TVs were nice and big with good channel options. The WiFi was extremely slow and seemed to just stop working after 10pm. The pool was filled in with gravel despite it being extremely hot outside. Parking was convenient for a car, located outside the rooms, but not a lot of space for a trailer or anything. The rooms were spacious enough but awkward and not cozy at all, such as harsh white lights in the bedside lamps and old, gross carpet and outdated paint schemes. With a little more updating and fixing the WiFi, this could be a 5-star motel.
Stayed 1 night in Oct 2019
Response from Mayo inn ROswell NM on 9 Oct,2019
Thank you for taking your time to complete the survey. We appreciate your business with us and we hope you enjoyed your stay and we will try to fulfill your needs at all time and will give you best customer service Hope to see you soon Thank you Management