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Reviews of Lapland Hotels Ounasvaara Chalets

4 out of 5
Lapland Hotels Ounasvaara Chalets
Antinmukka 4, Rovaniemi

Reviews

8.8

Excellent

Rating 10 - Excellent. 155 out of 314 reviews" "
Rating 8 - Good. 126 out of 314 reviews" "
Rating 6 - Okay. 22 out of 314 reviews" "
Rating 4 - Poor. 6 out of 314 reviews" "
Rating 2 - Terrible. 5 out of 314 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

IOANNIS

Travelled with partner
Disliked: Staff & service, amenities
the reception lady , with glasses and long hair was rude and not processional , like the young male ,that he was really polite
Stayed 5 nights in Feb 2024
Response from Milla on 17 Mar,2024
Hello! Thank you for your feedback. We are sad to hear that there were problems with some of our staff. We will do our best to improve our services, this kind of feedback is very valuable to us. We hope to see you again here some day!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jan 2024

6/10 Okay

Jules

Travelled with family
Liked: Cleanliness, staff & service
place is ok but way too expensive for what it is
So the place is pretty nice, we had a chalet for 6 person with sauna which are in a cute little red house. However, the room was noisy as we heard the road, the beds upstairs were noisy and not that comfortable, the shower was hard to use. The sauna was good. There was a lot of people at breakfast, but the breakfast itself was good. The bathroom needs a makeover.
Stayed 1 night in Dec 2023
Response from Best regards Tanja on 7 Jan,2024
Hello Jules,Thank you for your feedback. Welcome again!

2/10 Terrible

Sahil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely chalet with excellent breakfast. Good location for visiting Santa village. We had a great stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chalets were so nice and cute!! They were super clean and had everything we needed. All of the workers were helpful and friendly!!
Stayed 6 nights in Oct 2023
Response from Best regards Lapland Hotels Chalets Ounasvaara on 10 Dec,2023
Hello,Thank you for the feedback. Nice to hear that everything did goes well :)

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great and our chalet had a great view. I would love to come out.
Stayed 2 nights in Oct 2023
Response from MC on 24 Oct,2023
Hello Thomas,thank you for your visit and the good feedback. Have a beautiful rest of the year! :) Kind Regards:Matias

10/10 Excellent

Sanna

Stayed 1 night in Sep 2023

10/10 Excellent

Jonne

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent breakfast and very friendly and accommodating staff.
Stayed 1 night in Apr 2023
Response from M.C on 21 Apr,2023
Hello Jonne,thank you for your visit and the good feedback. It is really nice to hear everything went well. :) Have a lovely spring and come back anytime! Kind Regards:Staff of Ounasvaara Chalets

10/10 Excellent

Michele Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the quaint village feeling of the chalet and the sauna was very nice. Cute little loft above steep stairs with two beds there.
Stayed 5 nights in Mar 2023
Response from M.C on 19 Mar,2023
Hello Michele,thank you for your visit and the good feedback. Have a lovely spring! :)Kind Regards:Staff of Ounasvaara Chalets

10/10 Excellent

lori, rockville

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Basic but comfortable.
Stayed 3 nights in Mar 2023
Response from M.C on 17 Mar,2023
Hello Lori,thank you for your visit the great feedback! :)Have a beautiful spring! Kind Regards:Staff of Ounasvaara Chalets

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. About 40/45 minute walk to the town where there are some nice restaurants. Perfect having ski slopes on the door step.
Response from M.C on 19 Jan,2023
Hello Lynne,thank you for your visit and the good feedback.I am happy to hear all went well. Have a lovely beginning of the year! Kind Regards:Staff of Ounasvaara Chalets

10/10 Excellent

Ariana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. The rooms were beautiful, comfortable, clean and lovely. The staff went above and beyond to help with anything from booking excursions, to room accommodations. We would definitely book here again!
Response from Milla on 6 Jan,2023
Hello, thank you for your great feedback! We are glad to hear that you enjoyed our chalets very well and found our staff helpfull. You are more than welcome to come visit us again!

8/10 Good

Genevieve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A lovely stay, it felt better than a 3*. A bit hit and Miss with the staff, some seemed to be willing to help others didn’t want to be there it seemed. Chalets we’re lovely and clean, pillows were horrendous though and sleep wasn’t great. Breakfast was lovely. Great location too.
Response from MC on 1 Dec,2022
Hellp Genevieve,thank you for the good feedback. I am very sorry you didn't receive good service from all of our staff. Of course this shouldn't ever be the case, so I am very sorry about it. Hopefully you were still able to enjoy your time here.Have a lovely rest of the year! Kind Regards:Staff of Ounasvaara Chalets

10/10 Excellent

Megan

Stayed 1 night in Oct 2022
Response from MC on 22 Oct,2022
Hello Megan,thank you for the good feedback! Have a lovely autumn! :)Kind Regards:Staff of Ounasvaara Chalets

10/10 Excellent

James

Stayed 1 night in Sep 2022
Response from M.C on 22 Sept,2022
Hello James,thank you for the good feedback! Have a peaceful autumn! :)

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, tired property
This might be a fantastic place to stay for skiing but it was a little disappointing in summer. The staff and breakfast were lovely, but our cottage was rather shabby, cramped, and badly situated far from the water and close to a loud, busy road. It was nice to have a kitchen since the restaurant has a pretty limited menu and seating area.
Stayed 1 night in Jul 2022
Response from MC on 8 Aug,2022
Hello Julie, thank you for the great feedback. I am glad to hear your experience with our customer service and breakfast was positive. Apologies for the "tired" and badly situated cottage. I hope you were still able to enjoy your stay here. Have a lovely and peaceful rest of the summer! :) Kind Regards: Staff of Ounasvaara Chalets

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fun visit to Rovaniemi
Really lovely cottage style apartment near the Kemijoki river with a very nice casual terrace restaurant on the river. Short drive into Rovaniemi.
Stayed 1 night in Aug 2022
Response from MC on 6 Aug,2022
Hello Eric, thank you for the amazing feedback! You are most welcome to visit us again.. :) Have a lovely and peaceful rest of the summer! Kind Regards: Staff of Ounasvaara Chalets

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jul 2022
Response from M.C on 1 Aug,2022
Hello Julie, thank you for the good feedback! You are always welcome back! :) Kind Regards: Staff of Ounasvaara Chalets

10/10 Excellent

Oscar

Stayed 1 night in Jul 2022
Response from M.C on 1 Aug,2022
Hello Oscar, thank you for the nice feedback! Have a lovely and peaceful rest of the summer! Kind Regards: Staff of Ounasvaara Chalets

8/10 Good

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and burgers but no sledging!
Lovely wooden chalets near a lake and ski slope, but no sledging at all allowed and we’re no skiers, so that ruined the holiday for our family. The buffet breakfast they put on is epic. You can make your own pancakes, there’s eggs & bacon, breads, cheeses, meats, cereals, really nice coffee and gluten free options too. Gorgeous dining room and we are in the “restaurant” a few times. It’s only a bar menu, so burger and chips or a toastie but the burgers were really nice. Beer is expensive, €9 odd for a pint!
Stayed 7 nights in Nov 2021
Response from Kimmo on 4 Apr,2022
Hi, thanks for your nice feed back. Best regards, Kimmo

10/10 Excellent

William S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Kimmo on 22 Mar,2022
Thanks William!!

8/10 Good

Svetlana

Travelled with family
Liked: Property conditions & facilities
The rooms were not very comfortable ; one pillow on bed. But otherwise ok
Stayed 4 nights in Jan 2022
Response from M.C on 14 Jan,2022
Hello Svetlana, thank you very much for the good feedback. Sorry to hear the rooms weren't all you expected. Hopefully you were still able to enjoy your stay with us. Have a lovely beginning of the year and welcome back anytime. Kind Regards: Staff

8/10 Good

Janne

Liked: Cleanliness, staff & service, room comfort
Ok
Ok. Covid breakfast pleantiful, but not enough butter.
Stayed 1 night in Mar 2021
Response from Kimmo on 23 Mar,2021
Hei, kiitos palautteestasi. Mikäli seuraavan kerran majoittuessasi tarjolla on edelleen pussitettu aamiainen, niin pyydä reilummin voita / levitettä, sitä kyllä annetaan :)

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, would definitely return
Staying in the Superior Chalet and while it was at the back of the plot close to the road, there was very little traffic noise. The only noise came from the attached chalet so the claim of soundproofing is not accurate. Comfy beds, comfy living space, good location for walking and skiing. Good breakfast, lot's of choice, get's quite busy later on. Staff were really helpful and friendly. Highly recommend for couples or families.
Stayed 4 nights in Feb 2021
Response from M.C on 25 Feb,2021
Thank you for the nice feedback and apologies for the noise next door. Hopefully it didn't take away too much from your holiday. We warmly welcome you to stay with us again! Kind Regards: The staff of Ounasvaara Chalets

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay - more COVID precautions needed
Stayed in a Standard Chalet with Sauna for 5 nights and had a great stay. Staff were friendly and location was ideal for skiing. The chalet was clean and staff were serious about COVID prevention. Breakfast was served buffet style, which is potentially dangerous with COVID, but there was lots of hand sanitizer. Only some guests wore masks when dishing up food at breakfast, which made us anxious. Mask-wearing should be enforced at the buffet and in the common areas. Highly recommend for families and anyone looking to enjoy a quiet time in Rovaniemi. If staying at the chalets, I would recommend having a car, as the nearest grocery store is 20 minutes away on foot.
Stayed 5 nights in Dec 2020
Response from Kimmo on 12 Feb,2021
Hello, thanks for your kind feedback! At the moment the mask-wearing is enforced in public places in all Lapland Hotels.

10/10 Excellent

Andrus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Kimmo on 11 Aug,2020
Kiitos palautteestasi!

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
this is a ski resort and accomodations are traditional wooden chalet style dotted around the resort. very clean with some modern facilities, we staued in junior suite and it was by the frozen river and was very roomy and clean with beautiful scenes just outside the rear doors. sauna was massive and had 3 showers! mind you the floors and walls might create some weird knocking noises all night if you get the heating setting up too high. breakfast was a plenty with lots of choices but staff had no smiles on face and did not talk much. during busy times they just kept taking away old plates etc but did not refill any empty food trays or breads, and when I asked if there were anymore hot milk for coffee was told just to use cold milk insted. ski resort was very good and family friendly. staff was great and booking ski rentals etc was a pleasant experiences. would recommend.
Stayed 4 nights in Feb 2020

8/10 Good

Noreen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it’s a nice chalet. Comfortable for 5 of us. It would have been better if there’s more hooks around for us to hang towels and clothes. We also asked and paid for additional daily cleaning but surprised to see that the sink and dishes were not cleaned and used cups and mugs were still on the living room table when we came back. It’s all a bit confusing on what’s really included in daily cleaning. In the end they waived part of the additional cleaning fee.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 15 minutes drive from the airport and about 5-10 minutes from the main city. Right at the bottom of the Ounasvaara ski slope. Rooms are cosy and comfortable and wi-fi signal very good. Kitchen area in cabins is very small with no draining board area. Could do with some additional coat hooks inside the front door but plenty of storage space. Stairs are very steep to the upstairs room but do have a stair gate if you were worried. Staff polite and helpful and breakfast had a very good selection. Dinner options are somewhat limited on the a la carte menu and buffet but food is good. Not much for vegetarians other than the obligatory vegie burger. Godd value overall and a lovely place to stay. 20 minute walk to nearby supermarket too.
Stayed 3 nights in Feb 2020
Response from Kimmo on 24 Feb,2020
Hello, thanks for this nice feedback and welcome again!

10/10 Excellent

M, U.K.

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chalet is very clean and cute design. Feel like a proper holiday home with the design. However, it feels very compact and small for 6 guests. 4 bed cramp in one small bedroom leaving hardly any space to move around. Kitchen is not very equipped even though it was advertised as well equipped. Kettle wasn’t working. But the staff is very friendly and the overall experience is good.
Stayed 4 nights in Feb 2020
Response from Kimmo on 24 Feb,2020
Hello, thanks for this nice feedback. Sorry to hear that the kettle wasn't working, I hope that you informed our reception about it so we can take a new kettle to that chalet.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm chalets and good facilities would definitely stay again. Also, only a 30 minute walk into Rovaniemi.
Stayed 3 nights in Jan 2020
Response from Kimmo on 24 Feb,2020
Hello and thanks for this nice feedback! Welcome again.

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Chalets , poor communication
Great reception on arrival , Chalets were really clean and in a very nice setting near a ski slope.They are not soundproofed as mentioned in the write up, one reason why we booked nor are they in a quiet area,not much to do if you don’t ski .taxi 15 euro each way To Rovaniemi. Breakfast was Very good, great choice and nice staff. dinner is 35 euro per person.We ate in our chalet as we felt that 105 euro was expensive for evening meal . There is a nice cheap cafe at the ski area for a cheap lunch.We were unfortunate to have really noisey neighbors who liked to shout,play loud music , swear , slam doors, Partying,make as much noise as possible.this really spoilt our holiday, especially with a young child with us . I understand that the hotel can not control who they have staying , but the way they handled it was shocking, telling us we had to call the police and they couldn’t do anything. We were on holiday in there accommodation yet they couldn’t help us,we found this strange and we were thankful when we left and nothing got out of control, being in a foreign country and not speaking the language worries you . I would not recommend this place,for that reason you want to feel safe and we didn’t, my granddaughter was frightened, we also spoke to reception and they also showed no care factor.There is no offer of help for luggage either,No tea or coffee, or small touches like you get with most hotels. Stay at Santa Claus village it’s awesome, and has special touches secure feeling
Stayed 3 nights in Jan 2020
Response from Kimmo on 24 Feb,2020
Hello, thanks for this feedback. I'm so sorry that you had those noisy neighbours. I spoke to them on next morning and they were very sorry about for disturbing your sleep. I think the staff who told you to call the police was not from our reception but some other hotels where all phone calls to our reception during 23.00 - 07.30 will be transfered. We have already given some instructions to all hotels how to handle this kind of situations. About the luggage handling it is true that we don't have any personel to take care fot that. So, finally once more I would like say that we are really sorry that your holiday was not what you expected.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely chalets. Clean. Pretty small for 4 people. Coffee making not cooking facilities. Great sauna. Very little storage or hanging space.
Stayed 5 nights in Jan 2020
Response from Kimmo on 24 Feb,2020
Hello, thanks for this feedback!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The superior chalet was quiet and roomy. However, it was not clean. The floors and the crockery were filthy.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and clean . The staff were very friendly and helpful too . It has a beautiful view to the lake outside .
Stayed 2 nights in Dec 2019

10/10 Excellent

Krishna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
We stayed here for two nights when visiting Rovaniemi and this stay enhanced our experience of the place. Couldnt try the ski slopes close by but the place itself is awesome. Very good breakfast and we were early to breakfast and the service was great. Easy check in and cehckout.
Stayed 1 night in Nov 2019
Response from KN on 4 Dec,2019
Hello, thanks for this nice feed back and welcome again!

10/10 Excellent

Mela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from KN on 4 Dec,2019
Hello and thanks for these points you gave :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, pleasant facility. Staff was very friendly and helpful; they bend over backward to help you. Facility is out of town and fairly distant from local restaurants which wouldn’t be a problem if facility’s restaurant was open for all guests. Perhaps most guests have a car which we did not. Dinner is for groups only, at least when we were there.
Stayed 2 nights in Nov 2019
Response from KN on 4 Dec,2019
Hello, thanks for this nice feed back. I'm sorry about this restaurant issue, we'll try to improve our service also in that part.

10/10 Excellent

HIU WAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from KN on 4 Dec,2019
Thanks!!

10/10 Excellent

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We want to go back in winter
We arrived just after 10am & were able to check in early, which was great. There were three of us (one couple & one other adult). The layout for our 2 bedroom, 2 bathroom chalet was a little odd in that to get to the second bathroom we had to walk through the first one, but there was a door that went outside from the second bathroom so we just used that if the other bathroom was being used. We were in chalet 74, right on the river & our own sauna. The resort restaurant & large wood sauna is about 40 mts away. The views from our two decks were just fantastic. The first night we cooked reindeer burgers on the bbq, & the next two nights bought dinner from the restaurant & eat it on our deck. The food was great & obv popular with locals. There weren’t too many foreigners there, but it was really busy. We did enjoy seeing how Finns holiday. We had taken LOTS of insect repellent, & did put it on, but were pleasantly surprised at the lack of sand flies & mosquitoes. It would be amazing to see it in winter.
Stayed 3 nights in Jul 2019

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Perfect Weekend
An amazing hotel, so happy that I booked to stay here. I read reviews where some commented that they saw the Northern Lights from the chalet - and we did, overlooking the lake next our chalet. An amazingly comfortable and clean superior chalet, 11 - 15 mins from Rovaniemi Airport and Santa Village, Arktikum museum. Beautiful to be next to the ski slope, a wonderful breakfast and kind, friendly and helpful staff! We hope to come back!
Stayed 2 nights in Nov 2018

10/10 Excellent

Mei Yi

Liked: Staff & service, property conditions & facilities, room comfort
Good service! We arrive early and get a early check in. The cabin is big and nice. One cabin have 6 beds which suitable for family or friends. Have sauna room inside the cabin.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ned to the ski field but away from city centre.
Ned to the ski field but away from city centre. Buying of essential items may be difficult if needed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All we hoped for & more
The Chalet Hotel was a fantastic place to spend our first winter holiday. The price was very good and we had our first skiing experience at the Ski resort just behind our hotel. The rooms are very clean and cosy with a comfy sofa and bed. It was nice to see a Christmas tree from our window which was lit up. We did plenty of Activities through Lapland safaris which were amazing but also ideal as they picked us up from the hotel reception. We had a magical holiday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A OK hotel
Great!