COVID-19 restrictions.

See detailsOpens in a new window

Swiss-Garden Hotel & Residences, Genting Highlands

Photo gallery for Swiss-Garden Hotel & Residences, Genting Highlands

Featured image
Outdoor pool, open 7:00 AM to 7:00 PM, free pool cabanas, pool loungers
Outdoor pool, open 7:00 AM to 7:00 PM, free pool cabanas, pool loungers
Outdoor pool, open 7:00 AM to 7:00 PM, free pool cabanas, pool loungers
View from Room

Overview of Swiss-Garden Hotel & Residences, Genting Highlands

Swiss-Garden Hotel & Residences, Genting Highlands

3.5 out of 5

3.5/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang

Explore the area

  • Popular LocationHappy Bee Farm & Insect World8 min walk
  • Popular LocationGenting Strawberry Leisure Farm4 min drive
  • Popular LocationGenting Highlands Premium Outlets7 min drive
  • AirportSubang (SZB-Sultan Abdul Aziz Shah)55 min drive

Choose dates to view prices

About this area

Genting Highlands

Located in Genting Highlands, Swiss-Garden Hotel & Residences, Genting Highlands is in the entertainment district. Genting Highlands Premium Outlets and SkyAvenue are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Genting Strawberry Leisure Farm and World of Phalanopsis Orchid Farm. Travelling with kids? Don't miss Genting Skyway and Genting Highlands Theme Park.

What's nearby

  • Happy Bee Farm & Insect World - 8 min walk
  • Genting Strawberry Leisure Farm - 4 min drive
  • Genting Skyway - 5 min drive
  • Genting Highlands Premium Outlets - 7 min drive
  • Chin Swee Cave Temple - 15 min drive

Getting around

  • Kuala Lumpur Gombak Station - 29 min drive
  • Kuala Lumpur International Airport (KUL) - 80 min drive

Restaurants

  • Where to eat
  • Garden Terrace – Open daily.

About this property

Swiss-Garden Hotel & Residences, Genting Highlands

3.5-star, family-friendly hotel near Genting Strawberry Leisure Farm
A restaurant, an outdoor pool and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a children's pool and a 24-hour front desk. All 561 rooms offer free WiFi, room service and Smart TVs with cable channels. TVs, rainfall showerheads and free local calls are among the other amenities available to guests.
Swiss-Garden Hotel & Residences, Genting Highlands offers 561 forms of air-conditioned accommodation with a safe and complimentary bottles of water. 40-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

This Genting Highlands hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 36 for adults and MYR 18 for children
  • 1 restaurant
  • Room service available

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/games room
  • Children's pool
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Meeting rooms 3

Outdoors

  • BBQ grill(s)
  • Free pool cabanas
  • Garden
  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch smart TV
  • TV channels

Food and drink

  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 150

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to December 31 2021 (dates subject to change):
  • Fitness facilities
  • Sauna

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 150.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 36 for adults and MYR 18 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: MYR 150 (subject to availability)
  • Rollaway bed fee: MYR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Swiss-Garden Hotel Genting Highlands
Swiss-Garden Hotel
Swiss-Garden Hotel Genting Highlands
Swiss-Garden Genting Highlands
Swiss-Garden Hotel & Residences, Genting Highlands Hotel
Hotel Swiss-Garden Hotel & Residences, Genting Highlands
Swiss-Garden Hotel
Swiss-Garden Genting Highlands
Swiss-Garden
Swiss-Garden Hotel Genting Highlands
Swiss-Garden Hotel
Hotel Swiss-Garden Hotel & Residences Genting Highlands
Swiss-Garden Genting Highlands
Swiss-Garden
Swiss-Garden Hotel Genting Highlands
Hotel Swiss-Garden Hotel & Residences Genting Highlands
Swiss-Garden Genting Highlands
Swiss Garden Hotel Residences Genting Highlands
Swiss-Garden
Swiss Garden Hotel Residences Genting Highlands
Swiss-Garden Hotel
Hotel Swiss-Garden Hotel & Residences Genting Highlands
Swiss-Garden
Swiss Garden Hotel Residences Genting Highlands
Swiss Garden Genting Highlands

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 15 out of 65 reviews
5 - Excellent 23%
Rating 4 - Good. 23 out of 65 reviews
4 - Good 35%
Rating 3 - Okay. 11 out of 65 reviews
3 - Okay 17%
Rating 2 - Poor. 9 out of 65 reviews
2 - Poor 14%
Rating 1 - Terrible. 7 out of 65 reviews
1 - Terrible 11%

3.7/5

Cleanliness

3.6/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

2/5 Poor

Travelled with family
Disliked: Staff & service, property conditions & facilities
Reception was rude. hotel management agreed to do birthday setup, but on the day, hotel blame us. the bell boy Rosli very good.
Stayed 1 night in Jul 2020