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Swiss-Garden Hotel & Residences, Genting Highlands

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Exterior detail
Outdoor pool, open 7:00 AM to 7:00 PM, free pool cabanas, pool loungers
Outdoor pool, open 7:00 AM to 7:00 PM, free pool cabanas, pool loungers
Outdoor pool, open 7:00 AM to 7:00 PM, free pool cabanas, pool loungers
Deluxe Double Room | In-room safe, desk, laptop workspace, blackout curtains

Overview of Swiss-Garden Hotel & Residences, Genting Highlands

Swiss-Garden Hotel & Residences, Genting Highlands

3.5 star property

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang, 69000

Explore the area

  • Popular LocationHappy Bee Farm & Insect World8 min walk
  • Popular LocationGenting Strawberry Leisure Farm4 min drive
  • Popular LocationGenting Highlands Premium Outlets7 min drive
  • AirportSubang (SZB-Sultan Abdul Aziz Shah)59 min drive

Room options

About this area

Genting Highlands

Located in Genting Highlands, Swiss-Garden Hotel & Residences, Genting Highlands is in the entertainment district. Genting Highlands Premium Outlets and SkyAvenue are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Genting Strawberry Leisure Farm and World of Phalanopsis Orchid Farm. Travelling with kids? Don't miss Genting Highlands Theme Park and Skytropolis Indoor Theme Park.

What's nearby

  • Happy Bee Farm & Insect World - 8 min walk
  • Genting Strawberry Leisure Farm - 4 min drive
  • Genting Skyway - 5 min drive
  • Genting Highlands Premium Outlets - 7 min drive
  • Chin Swee Cave Temple - 15 min drive

Getting around

  • Kuala Lumpur Gombak Station - 29 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 59 min drive

About this property

Swiss-Garden Hotel & Residences, Genting Highlands

3.5-star family-friendly hotel in a shopping district
Consider a stay at Swiss-Garden Hotel & Residences, Genting Highlands and take advantage of a terrace, a garden and a playground. For some rest and relaxation, visit the sauna or the steam room. Be sure to enjoy a meal at Garden Terrace, the on-site restaurant. In addition to an arcade/games room and laundry facilities, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool and a children's pool, with free cabanas and sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), a front desk safe and outdoor furniture
  • Multilingual staff, free newspapers and 3 meeting rooms
  • Guest reviews give good marks for the helpful staff and location
Room features
All 561 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More amenities include:
  • Rainfall showers, bidets and free toiletries
  • 40-inch Smart TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and electrical adapters/chargers

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: MYR 48 for adults and MYR 23 for children
  • 1 restaurant
  • Room service available

Restaurants on site

  • Garden Terrace

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/games room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Meeting rooms - 3

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch smart TV
  • TV channels

Food and drink

  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 150

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 100.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 48 for adults and MYR 23 for children (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: MYR 150 (subject to availability)
  • Rollaway bed fee: MYR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Swiss-Garden Hotel Genting Highlands
Swiss-Garden Hotel
Swiss-Garden Hotel Genting Highlands
Swiss-Garden Genting Highlands
Swiss-Garden Hotel & Residences, Genting Highlands Hotel
Hotel Swiss-Garden Hotel & Residences, Genting Highlands
Swiss-Garden Hotel
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Swiss-Garden
Swiss-Garden Hotel Genting Highlands
Swiss-Garden Hotel
Hotel Swiss-Garden Hotel & Residences Genting Highlands
Swiss-Garden Genting Highlands
Swiss-Garden
Swiss-Garden Hotel Genting Highlands
Hotel Swiss-Garden Hotel & Residences Genting Highlands
Swiss-Garden Genting Highlands
Swiss Garden Hotel Residences Genting Highlands
Swiss-Garden
Swiss Garden Hotel Residences Genting Highlands
Swiss-Garden Hotel
Hotel Swiss-Garden Hotel & Residences Genting Highlands
Swiss-Garden
Swiss Garden Hotel Residences Genting Highlands
Swiss Garden Genting Highlands

Frequently asked questions

Does Swiss-Garden Hotel & Residences, Genting Highlands have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at ?

As of 7 Dec,2022, prices found for a 1-night stay for 2 adults at on 2 Jan,2023 start from S$76.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Swiss-Garden Hotel & Residences, Genting Highlands pet-friendly?

No, pets are not allowed at this property.

How much is parking at Swiss-Garden Hotel & Residences, Genting Highlands?

Self-parking is free at this property.

What time is check-in at Swiss-Garden Hotel & Residences, Genting Highlands?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Swiss-Garden Hotel & Residences, Genting Highlands?

Checkout is at noon. Late checkout is available for MYR 150 (subject to availability).

Where is Swiss-Garden Hotel & Residences, Genting Highlands located?

This family-friendly Genting Highlands hotel is located in the entertainment district, within 3 mi (5 km) of Genting Strawberry Leisure Farm, Genting Skyway and Genting Highlands Premium Outlets. Chin Swee Cave Temple and SkyAvenue are also within 9 mi (15 km).

Can I cancel my reservation for free at Swiss-Garden Hotel & Residences, Genting Highlands and receive a full refund?

Yes, Swiss-Garden Hotel & Residences, Genting Highlands offers free cancellation on select room rates, because flexibility matters! Please refer to Swiss-Garden Hotel & Residences, Genting Highlands cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

6.8
Rating 10 - Excellent. 19 out of 88 reviews" "
" "10 - Excellent 22%
Rating 8 - Good. 31 out of 88 reviews" "
" "8 - Good 35%
Rating 6 - Okay. 14 out of 88 reviews" "
" "6 - Okay 16%
Rating 4 - Poor. 14 out of 88 reviews" "
" "4 - Poor 16%
Rating 2 - Terrible. 10 out of 88 reviews" "
" "2 - Terrible 11%

7.4/10

Cleanliness

7.1/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

6.7/10

Eco-friendliness

10/10 Excellent

Khairil, Shah Alam
Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Environment is friendly Need improve on staff communication during serve
Stayed 1 night in Oct 2022

10/10 Excellent

Hsu
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. The water at kitchen too cold to use.. haha.
Stayed 1 night in Sep 2022

2/10 Terrible

Edwin
Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

2/10 Terrible

Peng Ann
Stayed 1 night in Jun 2022

8/10 Good

Lai
Travelled with family
Liked: Cleanliness, staff & service, amenities
facilities ok, good view, but no bathtub. Hard to call grab.
Stayed 2 nights in Jun 2022

8/10 Good

Firdaus
Stayed 2 nights in Jun 2022

4/10 Poor

Chan
Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

kristine
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Book somewhere else
The rooms are quite spacious bad clean. Everything else was quite bad. We had a room on the 31st floor and had to wait for an elevator for 15mins for breakfast and after a 35min wait for checkout we walked all the way down. When we got to breakfast at 9:15 there was no food left. There were no tables, and there were way too many people. It was mayhem. People were getting angry at the staff. We just ate lettuce and boiled rice in the end. And then paid for breakfast somewhere else. While this was going on they were still letting people in and taking payment from the people who didn't have breakfast included. The pool etc were all in a different building which belonged to residences. Which means you have to get the super slow elevator down - go outside - change building, go back up the elevator to the pool. Then you are at a building on holiday where people actually live.
Stayed 2 nights in May 2022

4/10 Poor

Verified traveller
Travelled with family
Disliked: Property conditions & facilities, room comfort
The room come unprepared even though check in at 9pm. The in-room telephone is not functioning and reception call line always unattended.
Stayed 2 nights in May 2022

2/10 Terrible

Pan
Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Book Must Careful
When book time show apartment photo but reach is 1 room photo. Se more with kid. Worst trip
Stayed 2 nights in Apr 2022