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Indoor pool
Indoor pool
Indoor pool
Minibar, in-room safe, desk, blackout curtains

Guest reviews

3.9 out of 5 Good
378 reviews
Guests rated this property 3.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationFirst World Plaza48 min drive
Popular LocationSkytropolis Indoor Theme Park51 min drive
Popular LocationSkyAvenue52 min drive
AirportSubang (SZB-Sultan Abdul Aziz Shah)75 min drive

Choose dates to view prices

  • Deluxe Twin Room

    4.2/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 2
    More detailsDeluxe Twin Room
  • Suite, 1 Bedroom

    Room amenities

    • 65 sq m
    • Sleeps 2
    More detailsSuite, 1 Bedroom
  • Suite, 2 Bedrooms

    Room amenities

    • 94 sq m
    • Sleeps 4
    More detailsSuite, 2 Bedrooms
  • Suite, 3 Bedrooms

    3.5/5 guest room rating

    Room amenities

    • 126 sq m
    • Sleeps 6
    More detailsSuite, 3 Bedrooms
  • Deluxe King Room

    Room amenities

    • 30 sq m
    • Sleeps 2
    More detailsDeluxe King Room

About this area

Genting Highlands

Located in Genting Highlands, Grand Ion Delemen Hotel is in the entertainment district and near theme parks. Skytropolis Indoor Theme Park and Happy Bee Farm & Insect World are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit SkyAvenue and Genting Highlands Premium Outlets. Travelling with kids? Don't miss Genting Skyway. Spend some time exploring the area's activities, including outlet shopping.

Visit our Genting Highlands travel guide
Map
Popular Location

What's nearby

  • Arena of Stars - 46 min drive
  • Genting Highlands Theme Park - 46 min drive
  • First World Plaza - 48 min drive
  • Skytropolis Indoor Theme Park - 51 min drive
  • SkyAvenue - 52 min drive

Getting around

  • Batang Kali Station - 45 min drive
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 103 min drive

Restaurants

  • Where to eat
  • Hugo's In The Sky – Fine-dining restaurant offering international cuisine. Serves dinner daily. Reservations required.
  • Kembali Kitchen – Restaurant offering local and international cuisine. Serves breakfast, lunch and dinner daily.
  • Fairy Tales – Serves dinner and light fare daily. Reservations required.
  • Dinetopia – Open daily.

About this property

Grand Ion Delemen Hotel

Family-friendly hotel with 3 restaurants and indoor pool
This smoke-free hotel features 3 restaurants, an indoor pool and a fitness centre. Free WiFi in public areas, free self parking and a free shopping centre shuttle are also provided. Other amenities include a coffee shop/café, a business centre and conference space. All 500 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and LCD TVs with satellite channels. Other amenities available to guests include minibars, room service (during limited hours) and rainfall showerheads.
Grand Ion Delemen Hotel offers 500 forms of air-conditioned accommodation with minibars and a safe. 42-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Genting Highlands hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self parking
  • Return airport shuttle (surcharge) from 6:00 AM to 10:30 PM
  • Airport shuttle on request
  • Free shopping centre shuttle

Food and drink

  • To-go breakfast available for a fee 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:30 AM on weekends: MYR 58 for adults and MYR 29 for children
  • 3 restaurants and 1 coffee shop/cafe
  • Room service available

Things to do

  • Arcade/game room
  • Children's pool
  • Fitness centre
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Rock climbing
  • Ziplining

Family friendly

  • Arcade/game room
  • Children's pool
  • Dry-cleaning service
  • Corner/local shop
  • Indoor pool
  • Playground

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • 10 meeting rooms
  • Business centre
  • Conference space (4896 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in between 3:00 PM and anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Airport shuttle service is available on request from 6:00 AM to 10:30 PM
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: MYR 58 for adults and MYR 29 for children (approximately)
  • Airport shuttle fee: MYR 336 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Late check-out may be available on request (surcharge).

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 11:00 AM
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property

Frequently asked questions

Can I cancel my reservation for free at Grand Ion Delemen Hotel and receive a full refund?
Yes, Grand Ion Delemen Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Ion Delemen Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Grand Ion Delemen Hotel?
As of 13 Aug,2020, prices found for a 1-night stay for 2 adults at Grand Ion Delemen Hotel on 16 Aug,2020 start from SG$82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has an indoor pool and a children's pool. Pool access is from 8:00 AM to 11:00 AM.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 3:00 PM to anytime.
What time is check-out at this property?
Checkout is at noon.
Does Grand Ion Delemen Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MYR 336 per vehicle, one-way, applies.
Where is this hotel located?
This family-friendly Genting Highlands hotel is located in the mountains, within 3 mi (5 km) of SkyAvenue and Skytropolis Indoor Theme Park. Arena of Stars and Chin Swee Cave Temple are also within 6 mi (10 km).

Guest reviews

Overall score and ratings for Grand Ion Delemen Hotel

3.9
5 - Excellent
127
4 - Good
143
3 - Okay
56
2 - Mediocre
29
1 - Poor
23
3.9
Cleanliness
4.0
Service and Staff
3.6
Amenities
3.8
Property condition
2.0 out of 5 Poor
  • Disliked: Cleanliness

This hotel is a remote road near the Resorts World Genting, mind you there's NO shuttle service as per advertised. You will have a hard time getting back and forth depending on the time and availability of drivers. Genting is a very secluded area. About the hotel, from outside it looks very good. But once you get to the room you will be more than disappointed, here's the few things that really let me down and regret choosing this hotel over anything else, I feel robbed for what I paid. -The view from the room was enclosed behind two protruding walls so basically I have a VERY narrow view, also facing a construction site that won't be finished at least until 2021. -TERRIBLE NOISE from the construction site, be mindful there's a LOT of construction going on around the hotel so there will be dust, smell and noise. -The room is quite dirty, the floor was all smudgy and dusty. I bumped into the bed and moved it a little bit, VERY DIRTY. So they just pretty quickly clean the floor but don't even bother cleaning the corners or edges around the furniture (including on the edge of the bed and bedside tables). -Hot water will last you for about 7-10min then it will only be warm water which is not nice in a cold weather like in Genting. For a place like this, I wouldn't pay more than 120-150 ringgit a night, definitely not worth it.

Stayed 1 night in Jul 2020
3.0 out of 5 Okay
  • Liked: Cleanliness, staff & service, property conditions & facilities

Staff very well trained and very dedicated to guests' wellbeing. However, I paid 5 stars and got 3 stars. Unfortunately they use the COVID SOP/Measures excuse to serve a horrible in-room dinner and a worse breakfast. No problem with in-room rule, but the quality is terrible. Even street food is much better. Sure, for the price paid, they can serve a high level meal in-room.

Stayed 2 nights in Jun 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s clean and comfortable, the staff are friendly

Stayed 1 night in Nov 2019
4.0 out of 5 Good
  • Liked: Staff & service, property conditions & facilities
Kembali Restaurant Grand Ion Delemen

We found 1 food item at buffet breakfast to be stale and gone bad. We also noticed the supervisor at the Kembali restaurant collecting a plate left behind by a guest on the food counter and putting it back with the clean plates.

Stayed 2 nights in Mar 2020
1.0 out of 5 Terrible
  • Liked: Staff & service
  • Disliked: Cleanliness, property conditions & facilities, room comfort
Check out out after one night... hated it

Hated our stay here. Originally booked 3 nights but checked out after the first night. Check-in couldnt find our reservation but were super nice and all sorted after 10 mins. Got to our room which you needed to take two elevators to get to. Room OK nothing special but OK.that night when trying to sleep construction work with repeat banging called reception who very kindly gave us another room. This room was same as other but in different location of hotel so quieter thank goodness . Ordered room service and found out we couldn't put bill to room so had to pay cash. When room service arrived it came in a brown paper bag in plastic containers not the 5 star we were hoping for. And presentation horrible the lettuce looked like someone had got it out of the garbage bin which we binned ourselves. OK meal wouldnt eat again thou. Setteled to sleep and above the bed is a fire alarm thing which every 6 seconds flashes a green light which is like lightning lightening up the room and no way to stop it drove me and partner Insane .the air-con made so much noise it sounded like it was a ice machine dropping ice blocks constantly.the light from air-con numbers lit up the room also it was horrible and the mirror cupboard has a light in it that turns off when door closes our door didn't close so had to shove thong in it to keep shut and stop light. On check out told staff we checking out early and told our complaints none of them seemed interested or apologetic is seemed normal practice

Stayed 3 nights in Mar 2020