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Grand Ion Delemen Hotel

Photo gallery for Grand Ion Delemen Hotel

Featured image
Indoor pool
Indoor pool
Indoor pool
In-room safe, desk, blackout curtains, iron/ironing board

Overview of Grand Ion Delemen Hotel

Grand Ion Delemen Hotel

5 out of 5

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Jalan Ion Delemen 1, Genting Highlands, 69000

Explore the area

  • Popular LocationSkytropolis Indoor Theme Park9 min drive
  • Popular LocationSkyAvenue10 min drive
  • Popular LocationFirst World Plaza10 min drive
  • AirportSubang (SZB-Sultan Abdul Aziz Shah)75 min drive

Choose dates to view prices

About this area

Genting Highlands

Located in Genting Highlands, Grand Ion Delemen Hotel is in the entertainment district and near theme parks. Skytropolis Indoor Theme Park and Happy Bee Farm & Insect World are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit SkyAvenue and Genting Highlands Premium Outlets. Travelling with kids? Don't miss Genting Skyway. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Arena of Stars - 9 min drive
  • Skytropolis Indoor Theme Park - 9 min drive
  • SkyAvenue - 10 min drive
  • Genting Highlands Theme Park - 10 min drive
  • First World Plaza - 10 min drive

Getting around

  • Batang Kali Station - 45 min drive
  • Kuala Lumpur International Airport (KUL) - 103 min drive

Restaurants

  • Where to eat
  • Hugo's In The Sky โ€“ Fine-dining restaurant offering international cuisine. Serves dinner daily. Reservations required.
  • Kembali Kitchen โ€“ Restaurant offering local and international cuisine. Serves breakfast, lunch and dinner daily.
  • Fairy Tales โ€“ Serves dinner and light fare daily. Reservations required.
  • Dinetopia โ€“ Open daily.

About this property

Grand Ion Delemen Hotel

Family-friendly hotel with 3 restaurants and indoor pool
This smoke-free hotel features 3 restaurants, an indoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafรฉ, a business centre and conference space. All 611 rooms feature thoughtful touches such as bathrobes and slippers, plus in-room free WiFi and LCD TVs with satellite channels. Other amenities available to guests include room service, rainfall showerheads and coffee makers.
Grand Ion Delemen Hotel offers 611 forms of air-conditioned accommodation with a safe and complimentary bottles of water. 42-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Genting Highlands hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) from 7:00 AM to 10:30 PM
  • Airport shuttle on request

Food and drink

  • To-go breakfast available for a fee 7:00 AMโ€“10:30 AM on weekdays and 7:00 AMโ€“10:30 AM on weekends: MYR 40 for adults and MYR 20 for children
  • 3 restaurants and 1 coffee shop/cafe
  • Room service available

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Rock climbing
  • Ziplining

Family friendly

  • Arcade/games room
  • Children's pool
  • Corner/local shop
  • Indoor pool
  • Playground

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Business centre
  • Conference space (4896 square feet)
  • Meeting rooms 10

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: MYR 40 for adults and MYR 20 for children (approximately)
  • Airport shuttle fee: MYR 280 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Late check-out may be available on request (surcharge).

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 11:00 AM
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property

Property is also known as

Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Genting Highlands
Grand Ion Delemen
Ion lemen Genting Highlands
Grand Ion Delemen Hotel Hotel
Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Hotel Hotel Genting Highlands

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 129 out of 388 reviews
5 - Excellent 33%
Rating 4 - Good. 145 out of 388 reviews
4 - Good 37%
Rating 3 - Okay. 58 out of 388 reviews
3 - Okay 15%
Rating 2 - Poor. 32 out of 388 reviews
2 - Poor 8%
Rating 1 - Terrible. 24 out of 388 reviews
1 - Terrible 6%

3.9/5

Cleanliness

4.0/5

Staff & service

3.5/5

Amenities

3.8/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The swimming pool no restriction for swimsuit only, even t-shirt short pants all allowed. No limitation and checking for entrance to pool. Room water heater was not stable, hot water come in less than 15mins then turn to cold water.
Stayed 1 night in Oct 2021

3/5 Okay

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Unsatisfactory room condition due to poor maintenance management.Air conditioning was not in good working condition,bathroom drain outlet was clogged, wash basin drain pipe choked.
Stayed 3 nights in Oct 2020

4/5 Good

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT A HAPPY BREAKIE BUFFET
Everything was good except for the breakfast session, during the MCO - guests were allowed to eat for 30 MINUTES ONLY. Just a simple buffet menus were available.
Stayed 1 night in Aug 2020

3/5 Okay

Travelled with group
Disliked: Cleanliness
Stayed 1 night in Jul 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020