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Overview of Grand Ion Delemen Hotel

Photo gallery

Guest reviews

3.9/5 Good
372 reviews
Guests rated this property 3.9/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air conditioning

Map

Highlights

Popular LocationSnow World12 min drive
Popular LocationFirst World Plaza18 min drive
Popular LocationSkytropolis Indoor Theme Park21 min drive
AirportSubang (SZB-Sultan Abdul Aziz Shah)75 min drive

Choose dates to view prices

  • Deluxe Twin Room

    Room amenities

    • 30 sq m
    • Sleeps 2
    More details
  • Suite, 1 Bedroom

    Room amenities

    • 65 sq m
    • Sleeps 2
    More details
  • Suite, 2 Bedrooms

    Room amenities

    • 94 sq m
    • Sleeps 4
    More details
  • Suite, 3 Bedrooms

    Room amenities

    • 126 sq m
    • Sleeps 6
    More details
  • Deluxe King Room

    Room amenities

    • 30 sq m
    • Sleeps 2
    More details

About this area

Genting Highlands

Located in Genting Highlands, Grand Ion Delemen Hotel is in the entertainment district and on the boardwalk. Skytropolis Indoor Theme Park and Happy Bee Farm & Insect World are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit SkyAvenue and Genting Highlands Premium Outlets. Travelling with kids? Don't miss Genting Skyway.

Visit our Genting Highlands travel guide
Map
Popular Location

What's nearby

  • Snow World - 12 min drive
  • Arena of Stars - 16 min drive
  • First World Plaza - 18 min drive
  • Skytropolis Indoor Theme Park - 21 min drive
  • SkyAvenue - 22 min drive

Getting around

  • Batang Kali Station - 45 min drive
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 103 min drive

Restaurants

  • Where to eat
  • Hugo's In The Sky – Fine-dining restaurant offering international cuisine. Serves dinner daily.
  • Kembali Kitchen – Restaurant offering local and international cuisine. Serves breakfast, lunch and dinner daily.
  • Warung Pak Munir – Serves brunch, lunch and light fare daily.

About this property

Grand Ion Delemen Hotel

Family-friendly hotel with 2 restaurants and indoor pool
This smoke-free hotel features 2 restaurants, an indoor pool and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free shopping centre shuttle are also provided. Additionally, a poolside bar, a coffee shop/café and a steam room are on-site. All 611 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and LCD TVs with satellite channels. Other amenities available to guests include 24-hour room service, minibars and rainfall showerheads.
Grand Ion Delemen Hotel offers 611 forms of air-conditioned accommodation with minibars and a safe. 42-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.
This Genting Highlands hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free covered self parking
Free shopping centre shuttle

Food and drink

Buffet breakfast available for a fee daily 7 AM–11:00 AM: MYR 58 for adults and MYR 29 for children
2 restaurants and 1 coffee shop/cafe
1 poolside bar
24-hour room service

Things to do

24-hour fitness centre
Arcade/game room
Children's pool
Indoor pool
Playground
Steam room

Family friendly

Arcade/game room
Children's pool
Dry-cleaning service
Corner/local shop
Indoor pool
Playground

Conveniences

Ballroom
Banquet hall
Lift
Front-desk safe
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Porter
Tour/ticket assistance

Languages spoken

Chinese
English
Malay

Business services

16 meeting rooms
Business centre
Computer station
Conference space (4896 square feet)

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)
Wheelchairs available on site

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Linens

Bathroom

Bathrobes
Free toiletries
Hairdryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

42-inch LCD TV
Satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Minibar

More

Connecting rooms available
Desk
Iron/ironing board
Phone
Restaurant dining guide
Safe
Slippers

Policies

Check-in

Check-in between 3:00 PM and anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Cots (infant beds) are not available

Payment types at the property

American Express
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 58 for adults and MYR 29 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a smoke detector. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Late check-out may be available on request (surcharge).

We should mention

Pool access available from 6 AM to 10 PM
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at Grand Ion Delemen Hotel and receive a full refund?
Yes, Grand Ion Delemen Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Ion Delemen Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Grand Ion Delemen Hotel?
As of 3 Jun,2020, prices found for a 1-night stay for 2 adults at Grand Ion Delemen Hotel on 10 Jun,2020 start from SG$80, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours over a 30-day period. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has an indoor pool and a children's pool. Pool access is from 6 AM to 10 PM.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 3:00 PM to anytime.
What time is check-out at this property?
Checkout is at noon.
Where is this hotel located?
This family-friendly Genting Highlands hotel is located on the boardwalk, within 3 mi (5 km) of SkyAvenue and Skytropolis Indoor Theme Park. Arena of Stars and Chin Swee Cave Temple are also within 6 mi (10 km).

Guest reviews

5 - Excellent
125
4 - Good
142
3 - Okay
55
2 - Mediocre
28
1 - Poor
22
3.9
Cleanliness
4.0
Service and Staff
3.6
Amenities
3.8
Property condition

1/5

  • Liked: Staff & service
  • Disliked: Cleanliness, property conditions & facilities, room comfort

Check out out after one night... hated it

Hated our stay here. Originally booked 3 nights but checked out after the first night. Check-in couldnt find our reservation but were super nice and all sorted after 10 mins. Got to our room which you needed to take two elevators to get to. Room OK nothing special but OK.that night when trying to sleep construction work with repeat banging called reception who very kindly gave us another room. This room was same as other but in different location of hotel so quieter thank goodness . Ordered room service and found out we couldn't put bill to room so had to pay cash. When room service arrived it came in a brown paper bag in plastic containers not the 5 star we were hoping for. And presentation horrible the lettuce looked like someone had got it out of the garbage bin which we binned ourselves. OK meal wouldnt eat again thou. Setteled to sleep and above the bed is a fire alarm thing which every 6 seconds flashes a green light which is like lightning lightening up the room and no way to stop it drove me and partner Insane .the air-con made so much noise it sounded like it was a ice machine dropping ice blocks constantly.the light from air-con numbers lit up the room also it was horrible and the mirror cupboard has a light in it that turns off when door closes our door didn't close so had to shove thong in it to keep shut and stop light. On check out told staff we checking out early and told our complaints none of them seemed interested or apologetic is seemed normal practice

Stayed 3 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Nice hotel, shuttle bus provided to first world plaza, very convenient. Going to the room from lobby is a bit hassle as we need to change elevator. Overall is nice

Stayed 1 night in Oct 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Quite disappointed with the indoor theme as most rides are not opened.

Stayed 2 nights in Jan 2020

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheated by 5 Star Hotel

I have paid $1,200+ for a 5 Star hotel Suite but was given a $500+ apartment! The apartment was smelly and the cleaner covers the air with air freshener. Extremely disappointed and got cheated. Will be contacting CASE to resolve the cheating hotel rate.

Stayed 2 nights in Dec 2019

4/5 Good

  • Liked: Cleanliness

Stayed 2 nights in Dec 2019