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The Chateau Spa & Wellness Resort

5.0 star property
Luxury hotel with 5 restaurants and full-service spa

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Photo gallery for The Chateau Spa & Wellness Resort

Exterior
Exterior
Mountain view
Premium bedding, minibar, in-room safe, desk
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pool
  • Bar
  • 24/7 front desk
  • Free WiFi
  • Housekeeping

Room options

Available filters for rooms
Showing 21 of 21 rooms

Deluxe Double or Twin Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Blackout curtains
Ceiling fan
Premium bedding
Private bathroom
  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premier Room

View from room

Premier Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Blackout curtains
Ceiling fan
Premium bedding
Private bathroom
  • 35 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 1 Bedroom

Bathroom

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 60 sq m
  • Hill view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Ceiling fan
2 bedrooms
Premium bedding
Blackout curtains
  • 135 sq m
  • Hill view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Suite, 3 Bedrooms

Premium bedding, minibar, in-room safe, desk

Suite, 3 Bedrooms

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Ceiling fan
3 bedrooms
Premium bedding
Blackout curtains
  • 155 sq m
  • Hill view
  • Sleeps 8
  • 1 King Bed and 4 Single Beds

View all photos for Family Suite, 2 Bedrooms

Premium bedding, minibar, in-room safe, desk

Family Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Ceiling fan
2 bedrooms
Premium bedding
Blackout curtains
  • 84 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room

Premium bedding, minibar, in-room safe, desk

Premier Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Premier King Room

Premium bedding, minibar, in-room safe, desk

Premier King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite Non smoking

Premium bedding, minibar, in-room safe, desk

Two Bedroom Suite Non smoking

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Jacuzzi Suite

Premium bedding, minibar, in-room safe, desk

Jacuzzi Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Three Bedroom Suite Non Smoking

Premium bedding, minibar, in-room safe, desk

Three Bedroom Suite Non Smoking

  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

Premium bedding, minibar, in-room safe, desk

One Bedroom Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Twin Room

Premium bedding, minibar, in-room safe, desk

Premier Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Noble King Suite

Premium bedding, minibar, in-room safe, desk

Noble King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Noble Suite

Premium bedding, minibar, in-room safe, desk

Noble Suite

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Noble Twin Suite

Premium bedding, minibar, in-room safe, desk

Noble Twin Suite

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite

Premium bedding, minibar, in-room safe, desk

Family Suite

  • Sleeps 4
  • 1 King Bed and 2 Single Beds
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About the area

Map
Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang, 28750

What's nearby

  • Genting Highlands Premium Outlets - 46 min drive - 31.8 km
  • First World Plaza - 58 min drive - 38.8 km
  • Genting SkyWorlds Theme Park - 60 min drive - 39.4 km
  • Arena of Stars - 60 min drive - 39.4 km
  • SkyAvenue - 60 min drive - 39.9 km

Getting around

  • Kuala Lumpur Gombak Station - 43 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 65 min drive

Restaurants

  • ‪Paradise Dynasty, Lenu & Canton Paradise - ‬60 min drive
  • ‪Din Tai Fung - ‬60 min drive
  • ‪Taiko Ramen - ‬60 min drive
  • ‪Grandmama's Flavours Of Malaysia - ‬60 min drive
  • ‪Wan Hoi Yam Cha 云海小聚 - ‬60 min drive

About this property

The Chateau Spa & Wellness Resort

Luxury family-friendly hotel in the mountains
You can look forward to a terrace, 2 coffee shops/cafes and a garden at The Chateau Spa & Wellness Resort. Indulge in aromatherapy, a body scrub and reflexology at La Sante, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and a poolside location. Pilates classes and yoga classes are offered at the gym; The Chateau Spa & Wellness Resort also has a playground, a hair salon and an arcade/games room. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and car hire on-site.
Other perks include:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Limo/town car service, express check-in and a lift
  • Concierge services, laundry services and a 24-hour front desk
Room features
All 150 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and air conditioning.
More conveniences in all rooms include:
  • Bidets and hairdryers
  • Flat-screen TVs with premium channels
  • Coffee/tea makers, ceiling fans and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Free area shuttle
  • Area shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 5 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Belle Vue
  • La Assiette
  • La Vie
  • Le Rouge
  • Salon Cigar Lounge

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available

We should mention

Pool access available from 7:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Chateau Organic Spa
Chateau Spa Organic
Chateau Spa Organic Bukit Tinggi
Chateau Spa Organic Hotel
Chateau Spa Organic Hotel Bukit Tinggi
The Chateau Spa & Organic Wellness Hotel Bentong District
The Chateau Spa & Organic Wellness Resort Malaysia/Bukit Tinggi
The Chateau Spa And Organic Wellness Resort
Chateau Spa Organic Wellness Resort Bukit Tinggi
Chateau Spa Organic Wellness Resort
Chateau Spa Organic Wellness Bukit Tinggi
Chateau Spa Organic Wellness
The Chateau Spa Organic
The Chateau Spa Organic Wellness Resort

Frequently asked questions

Does The Chateau Spa & Wellness Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:30 AM to 9:00 PM.

Is The Chateau Spa & Wellness Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Chateau Spa & Wellness Resort?

Self-parking and valet parking are free at this property.

What time is check-in at The Chateau Spa & Wellness Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Chateau Spa & Wellness Resort?

Checkout is at noon.

Does The Chateau Spa & Wellness Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Chateau Spa & Wellness Resort located?

This family-friendly Bukit Tinggi hotel is located in the mountains, within 2 mi (3 km) of La Santé Spa and Berjaya Hills Botanical Garden. Figs Malaysia Farm and Cascada de Ulu Tampik Janda Baik are also within 16 miles (25 km).

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The Chateau Spa & Wellness Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 125 out of 194 reviews
Rating 8 - Good. 48 out of 194 reviews
Rating 6 - Okay. 13 out of 194 reviews
Rating 4 - Poor. 5 out of 194 reviews
Rating 2 - Terrible. 3 out of 194 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

sandi

Jus amazing

Never knew Malaysia had such a wonderful hotel and one word WOW , we truly love the hotel and rooms are very big
Stayed 2 nights in Dec 2024

10/10 Excellent

Kala

Hope they continue maintaining the place
Stayed 1 night in Aug 2023

10/10 Excellent

terence

Nice to relax
Stayed 1 night in Jun 2023

8/10 Good

Muhammad Faiz

Amazing stay. However the hotel is almost outdated even though is very comfortable. Staff were great except the newer staff which is foreign staff. Hardly understand Bahasa and limited English. Came during weekend and school holiday. Its very crowded but the staff managed patrons professionally. I might return again maybe during non peak with less crowd.
Stayed 1 night in Dec 2024

10/10 Excellent

Mohd azlin

Good property,suggest to all
Stayed 2 nights in Nov 2022

10/10 Excellent

Peng Chon

The staff here is very polite and helpful. The surrounding is lack of activities and close too early.
Stayed 1 night in Jul 2022

10/10 Excellent

Yong Ting Mark

This hotel has been my regular place for myself and my family to relax whenever we make a trip for Genting Highlands. Their services and attitude has always been one of the best experience. They are very willing to accommodate to your needs. But sadly the dining options is very limited and I’d love to have the cigar lounge back. Although not many will be going but I do think having that as an option will be fantastic. Also I do hope that the wild monkeys are plan to be dealt with as they impose danger to young kids or infant. As they are not friendly and may intrude your rooms to take whatever they want to. But the place is just a perfect place. I’d love to get back there when Theo presidential suite is ready.
Stayed 5 nights in Jun 2024

6/10 Okay

Katsushi

Disliked: Cleanliness
No water is delivered in toilet, shower poolside.
Stayed 2 nights in Apr 2023

6/10 Okay

Mark

Liked: Amenities, property conditions & facilities
The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done.
Stayed 5 nights in Nov 2023

4/10 Poor

Kar Wein

Liked: Property conditions & facilities
Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience.
Stayed 1 night in Apr 2023

10/10 Excellent

??

아름다운풍경 신선한공기 친절한 직원들
Stayed 14 nights in Jan 2025

10/10 Excellent

unchul

휴식 최고의 호텔

모든 분들이 친절하게 잘 대해주셨고 룸상태와 식당도 최고였습니다. 수영장과 휴게시설도 좋아 편안한 휴식을 원하신 분들에게 최고의 호텔입니다.
Stayed 1 night in Dec 2024

6/10 Okay

Rushdi

Stayed 1 night in Dec 2024

10/10 Excellent

Mohd Shoaib

Stayed 2 nights in Aug 2024

8/10 Good

Eric

Stayed 2 nights in Nov 2023

10/10 Excellent

Kim

Stayed 1 night in Oct 2023

8/10 Good

TEE

Stayed 1 night in Aug 2023

4/10 Poor

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très très vieu Hotel, le personnel ne parle pas très bien anglais!!! L’attente au restaurant est immense, énorme malgré le faite qu’il n y a pas grand monde ! Vraiment je vous déconseille cet endroit !
Stayed 2 nights in May 2023

8/10 Good

Hui Zhi

Stayed 1 night in Jun 2023

10/10 Excellent

Wan

Stayed 1 night in Jan 2023

10/10 Excellent

Mas Aidiff

Stayed 1 night in Dec 2022

8/10 Good

WEI MIN

Stayed 2 nights in Nov 2022

8/10 Good

SIOK PEIK

Stayed 1 night in May 2022

2/10 Terrible

CHEW PING LOKE

Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Great Resort Hotel with great management!

The Chateau is such an exceptional resort with European style. Most importantly, if you'd like to escape from the noise and pollution, the Chateau is obviously your choice! I love the location of the Hotel which's at the top of Berjaya Hill - a place with trees and birds. You won't find any industrial or commercial amenities - and you'll relax as much as you can! But please be aware of the monkeys which might appear anywhere in the Hotel. They're friendly, I suppose. Meanwhile, the staff are very professional and respond to your enquiry as fast as they can. Mr. Nizram, the duty manager is very experienced who has spent more than 20 years in the industry, who will help you for anything. Also, we booked 2-bedrooms suite which's very cozy. I love the bed which's thick and comfortable for you to sleep, and the shower of the washroom has strong water power. The spa has not yet fully opened, so I only had massage there with my wife, which's quite nice. Finally, the restaurant serves great in-room dinning with steak, burgers and other Malaysian-style food. The breakfast would make you full. However, due to the location, you won't find any convenient store nearby and other restaurants. So, if you want to have dynamic nightlife, the Hotel won't be suitable for you. By the way, it's approachable to the Japanese village and French village which're nice-decorated and friendly to the tourists. I suggest you spend at least three to four days for enjoying the slow life!
Stayed 2 nights in Apr 2022