Royal Borough of Kingston upon Thames Holidays

Friendly Staff, delicious breakfast. The entire stay was amazing!

We had an issue arriving to London. I tried to contact the hotel but the phone number wasn't working so I sent a message informing we would be arriving the next day and wanted to confirm our reservation was held for us and that our room would be ready in the morning. I received no response. Upon arrival we were told that the hotel was sold out and a room was not yet available for us (even though we had paid for the previous night). We had to check our luggage at the front desk. When we returned that evening I explained the situation and asked for a credit for the previous night since we had pre-paid for a room that should have been available to us. We were told by the front desk that our reservation was good and that what we said wasn't true. Very disappointed to be accused of making something up and if our room had been available to us then why would we have had to check at our luggage at the front desk rather than putting them in our room? I would like to AGAIN request a credit back for the night we were charged.

Excellent location. Good attentive staff. Great breakfast. But the room design is wanting. Black separate shower and toilet are dark. Water is coming out of the shower and the floor is moldy and swallen. So, the washroom door jams. Overall design is somewhat pretentious but with unnecessaryly reduced space and functionality. Would have been better with more conventional simpler approach. Overall recommended though.

The staff was super friendly and helpful. Dinner was amazing. Room and location were perfect.

London Lodge Hotel is super convenient, but tucked away in a quiet neighborhood, which made it a great place to relax in the evening. Our room (two single beds) was cozy. The only minus I'll give is that there were no outlets by the beds for recharging phones, etc. They were across the room. We stayed 6 nights, and it got quite hot in London, but our room had an A/C (splitter) so we were quite comfy. The staff was attentive and helpful, and secured us a taxi back to Heathrow given that the Piccadilly line was out of service that day. The surrounding neighborhood is charming, and there were plenty of cafes and pubs to pop into for snacks or coffee.