Royal Borough of Kingston upon Thames Holidays

Lovely clean and comfy bed. Repair to towel rail carried out immediately. Quiet setting despite the nearness of roads. Staff on the premises very good. Bar staff and breakfast staff excellent. Booking was diabolical. AI was rubbish.

This property has a beautiful garden. A new owner did a nice job of rehabbing the property about 2 years ago. The rooms are quite nice, and it’s a decent value by london standards. I have stayed here several times (in Dec ‘25 and April ‘26). I used to also stay here even more frequently under the prior owners. It’s a very convenient location near the earls court tube station. If you use a wheelchair, I would not recommend. The bar and restaurant are both good. You don’t get much help with luggage. The main issue I have had both times is that they don’t get the bill right. They fixed it, but they routinely add charges without permission (an across the board service charge, without your consent, plus other incorrect charges). Ultimately it all got fixed, but it’s pretty annoying. Other than these issues, it’s really very good and you will love the garden! I go back for the garden!

Very friendlu and helpful staff. Rooms are spotless and luxurious

Good value very helpful reception. Just a bit noisy from other guests although it was a Saturday night

Our stay at the Capital hotel was wonderful. Traveled with a 3yo toddler and my mom, which were their first time in London. Our room was the 1 bedroom. It was spacious and incredibly clean. The kitchen was well stocked and there’s even a washer and dryer. The location was fantastic as it was only a few steps from Harrods’ and the area was well located to get to all the attractions with the buses. Walking distance to the National and Science museums. We stayed for 4 nights and were very comfortable. Best of all were the staff. They were very accommodating especially with a toddler and assisted with every request. My daughter wanted olives at breakfast and they made her so happy with olives each morning. Or magically appeared with crayons and coloring books when she only mentioned it to me mere seconds before if she could color but I didn’t have any with us. The staff were really exceptional. Thank you for making our trip so special.