Holiday Inn Express Richmond I-64 Short Pump Area by IHG
8/10 Good
"What I did NOT like.
During check-in, I happened to overhear the receptionist explaining government rates and ID requirements to the guest ahead of me. As a government civilian employee, I asked—mostly out of curiosity—whether any such rates or considerations might apply in my case, while also noting that I had booked through Expedia and understood if they did not.
The response I received left me somewhat uncomfortable. I was told there has been abuse of government ID usage and that stricter enforcement may be coming. While I understand and respect the need for policies and preventing misuse, the tone of the interaction made me feel as though my inquiry was being viewed with suspicion rather than as a simple question. This was a personal trip, and I was not attempting to improperly seek benefits—only asking for clarification.
To be fair, the receptionist remained generally polite throughout the interaction, and I completed check-in without issue. However, the exchange left me disappointed, as the manner in which it was communicated felt unnecessarily dismissive."
"1.) Charging a $7 per day fee to stay on the property is a rip off. It was not explained or noted in the booking process. Otherwise, I would not have chosen this hotel.
2.) Dogs barking half of the night.
3.) Card machine was not accepting my payment so had to use a debit card instead of CC.
4.) TV service is horrible. The remote barely worked and the internet connection was mediocre. Causing the TV to glitch alot.
Will never stay at this property again when visiting Richmond, Virginia."
"Our room was gross. There were hand prints on the door. Dirty towels folded like they were clean. Marks all over the walls. Peeling wallpaper. The AC was out in the lobby/breakfast area. The fitness room was dated, dirty, no towels and broken equipment. We were only given 2 towels for 3 people the entire stay. When I asked for additional towels, I was given an attitude. When I explained the room situation I did not get an apology. Nice location."
"This is one of the nicest Hyatt Places that I have ever stayed. The staff was so attentive and professional, I was shocked because usually at other places it’s the opposite.
The young lady who checked me min was sweet and helpful. I really liked the room although the view out of the window was not so nice.
All in all, great stay, great place."
What's Ruther Glen like for family-friendly holidays?
The budget-friendly destination of Ruther Glen is a great choice if you've been thinking about a holiday with the children. The exciting theme parks, excursions and swimming spots are just a few things that make this an attractive holiday destination for families. Arrange a flight into Richmond, VA (RIC-Richmond Intl.), which is located 30.4 mi (48.9 km) from the city centre.
What's the best family accommodation in Ruther Glen?
When's the best time to book a family-friendly holiday in Ruther Glen?
The hottest months are usually July and August, with an average temperature of 24°C, while the coldest months are January and February, with an average of 5°C. Average annual precipitation for Ruther Glen is 1246 mm.
What's there to see and do with your family in Ruther Glen?
While you and your family are visiting Ruther Glen, you may want to explore some child-friendly attractions such as Virginia Sports Complex and Kings Dominion. Make sure that you have lots of time for activities such as Pleasants Landing at Lake Anna and RED VEIN Haunted House.